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M
Rating: 4 out of 5
Very good contact with the advisors, really pleasant staff. Impeccable delivery and perfect product
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Customer reviews of Cuirs Guignard
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 285 published reviews
Summary of reviews
Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.
Reviews 3 and 4 stars
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Rating: 3 out of 5
Customer service is good but they don't speak languages like Spanish.
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Response from Cuirs Guignard
Hello, thank you for your message. Indeed we are French, but we have one of our colleagues who can speak Spanish or English if necessary. Have a good day ETS GUIGNARD
L
Rating: 4 out of 5
Delivery time and product quality
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P
Rating: 4 out of 5
Having recently purchased a leather jacket, be careful with the size despite the size guide. After measuring my chest which corresponds to XL, I decided to order 2XL for more comfort. After receiving the jacket and trying it on, I was not comfortable in my movements especially since in winter, you can have a sweater on. I requested an exchange for 3XL, the transaction by phone went well and the shipping was fast. Now I am comfortable in this jacket.
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O
Rating: 4 out of 5
Nothing to say, very professional and fast! Attention for the Swiss, customs fees are exorbitant!!
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D
Rating: 3 out of 5
Order placed on April 25, 2024. My payment was accepted the same day and since then I have had no new information. I do not know if and when my package has been sent.
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Response from Cuirs Guignard
Hello, You indeed placed an order on the evening of 25/04 for an item indicated with a shipping delay of 10 days. The order was validated on 26/04 and debited from your account, which is normal and logical with credit card payments. You received the order confirmation and an email yesterday to inform you of the preparation, delivery is expected at the end of the week or early next week at the latest. You will be informed by email of the shipment with the colissimo link. Best regards, ETS GUIGNARD
C
Rating: 3 out of 5
The pants are presented in a 501 cut. Be careful, I have a 501 jeans in size 44 that is a bit big for me and I had to take a 46 for the leather pants. That being said, good quality, nice cut, and very satisfied.
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M
Rating: 4 out of 5
Overall, I am quite satisfied. Please improve the photos so that the colors are as accurate as possible.
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C
Rating: 3 out of 5
Average, I returned a jacket to exchange it, it has been a week and still no return....
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Response from Cuirs Guignard
Hello, we are very surprised by your message, we received your return package this morning. It was delivered to you last Thursday, we do not know what day you dropped it off for a return but we assure you 100% that it has not been a week. The package was delivered this morning and we processed the exchange the same day. Indeed, we sent you an email this morning with the tracking number for your exchange. Best regards.
M
Rating: 3 out of 5
The products do not correspond to the products, especially in terms of colors.
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Response from Cuirs Guignard
Hello, we acknowledge your feedback regarding the red Ziya jacket and the green Vienna bag. We are truly sorry if you find that the colors do not match, it is true that depending on screen resolutions and retouched photos, there may be a slight color discrepancy. If that does not suit you, please do not hesitate to contact us for an exchange or a refund. Have a good day, ETS GUIGNARD.
M
Rating: 4 out of 5
I ordered a lavender perfecto. Upon receipt, the color and size did not fit, I returned it and was immediately refunded. For me, the only downside is that the color 'in real life' was darker than the color on the site, but otherwise for the size, it is not the merchant's fault but mine 100%. For me, it is a reliable site.
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P
Rating: 4 out of 5
Efficient, fast, as expected.
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C
Rating: 3 out of 5
Overall satisfied with the communication from the seller with me and the quality of the purchased item (Schott). However, before ordering, I took the time to provide the seller with all the measurements he requested, along with a diagram (front-back-sleeve) of a jacket that fit me very well in terms of size with very precise measurements. He directed me to an XL... Trusting him, I ordered this recommended size which ultimately was too small for me... So return at my expense: exchange for the larger size...
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Response from Cuirs Guignard
Hello, we have taken your comments into account, we indeed tried to judge the best size that would suit you and according to all the information, the XL was sufficient, unfortunately, you are not comfortable in it, we are really sorry. After that, we try our best to guide our customers via phone, emails, etc., but it may not be right because some people like to be very comfortable in their clothing while others, on the contrary, want a very fitted look... So we may make mistakes, we are sincerely sorry and hope that you are still satisfied with your jacket, our services, etc. Have a nice day.
M
Rating: 4 out of 5
Easy order, fast delay. Unfortunately, we had to return the item because the size did not fit.
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C
Rating: 4 out of 5
Very nice leather jacket, quality and the color is exactly what I wanted! thank you
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M
Rating: 4 out of 5
Satisfied with the appearance and quality of the bag delivered quickly.
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C
Rating: 3 out of 5
Serious company. Product conforms to the description sent quickly. However, a big downside regarding the RETURN FEES which are around 13 euros (discouraging for trying on if the product does not fit). Some competing companies do better by offering free returns...
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C
Rating: 3 out of 5
Hello, the jacket is very nice but I ordered an L and its size is very small.
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Response from Cuirs Guignard
We have taken your feedback and the sizing issue into account. However, we did not have any measurements (chest circumference, waist circumference, your height + weight) as indicated on the site when you placed your order to better guide you in choosing your size. We are always available for any questions or others either by email or by phone at the Mauléon store at 05.49.81.46.94. We could have adapted to your request for a possible exchange or others. Best regards.
J
Rating: 4 out of 5
Too bad that for the DOM we have to pay additional taxes.
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R
Rating: 4 out of 5
Only French seller having this jacket reference. I am happy with this purchase despite a slightly high price, and the risk of paying return fees in case of poor fit. I didn't have this problem but I admit I was a bit scared. It's particularly complicated when it comes to leather jackets to be sure to have opted for the right size. So expect to pay shipping fees twice if you are a bit outside the standards.
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C
Rating: 4 out of 5
Product that seems to me of very good quality, but a bit disappointed by the color (not bright enough) and the shape.
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S
Rating: 4 out of 5
Perfect customer service but jacket size smaller than expected.
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C
Rating: 4 out of 5
very accommodating
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M
Rating: 4 out of 5
Great promo, product as expected, fast delivery.
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E
Rating: 4 out of 5
super nice and quality boots, good size, only difficulties getting my foot into the boots.
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B
Rating: 4 out of 5
Completely satisfied with the product. The only downside is that the pouch should have an inner lining.
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C
Rating: 3 out of 5
Quick processing of the order, the leather is much thicker than in the photo, but the jacket is pretty.
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Response from Cuirs Guignard
Hello, we are sorry if you find the bomber too thick. Indeed, the sheep wool is heavier and warmer than leather with a cotton or polyester lining. However, it remains quite pleasant and not rigid. We hope you are satisfied with your purchase. Best regards, ETS GUIGNARD
G
Rating: 4 out of 5
The jacket is beautiful and the quality is good, but the delivery company is a disaster. I paid for a home delivery, and they came to deliver it before the time they notified me. Since I was not home at that moment, they took it directly to a pickup point. Anyway, if they continue working with SEUR, I will not buy from this store again.
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C
Rating: 4 out of 5
Delivery language for ten euros in fees. The package was damaged. The item was wrinkled. But well, the cut of the product, the color, I love it.
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C
Rating: 4 out of 5
professional clarity deadlines
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M
Rating: 4 out of 5
Products visibly of quality but too bad the delivery times are a bit long for items in stock in mainland France...
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Response from Cuirs Guignard
Hello, Thank you for your feedback, We specify on our site that the cowboy boots are not all in stock, our manufacturer, supplier is in Spain. The average delay is therefore 15 days / 3 weeks. You placed your order on 01/01 and your package was shipped on 11/01. We hope you will be satisfied with your purchase. Best regards
J
Rating: 4 out of 5
Product conforms to its description. Fast delivery.
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L
Rating: 4 out of 5
Very serious site. Delivery a bit long but very careful. I recommend this seller.
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H
Rating: 4 out of 5
Nothing to complain about.
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J
Rating: 4 out of 5
Very good product unfortunately a small defect on one of my boots a bit disappointing given the price
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J
Rating: 4 out of 5
Very good customer service. I ordered boots that I received quickly. They were beautiful, unfortunately, I have a wide foot and they did not fit in the shaft. I therefore returned these boots and called the company several times and was always very well received.
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K
Rating: 4 out of 5
Very nice brown aviator leather jacket, good fit and nice color, the only downside is that it runs small, you can't wear anything underneath. I took size M, I have to return it to get the next size up.
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C
Rating: 4 out of 5
very super and all
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D
Rating: 4 out of 5
Insufficient finishing of leather cuts. Visible leather fibers near the ankle elastics.
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N
Rating: 3 out of 5
The model received was not quite the one ordered... fortunately, Madame was still happy with her gift.
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