Customer reviews of Cuirs Guignard

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 285 published reviews

Summary of reviews

Cuirs Guignard consistently delivers with a wide range of leather options and fast, careful shipping, ensuring products arrive as described and well packaged. Customers repeatedly praise the quality of leather and the reliability of delivery, noting jackets, bags, and boots meet or exceed expectations and arrive within expected timeframes. The store’s service stands out for helpful, responsive advice on sizing, clear information on stock, and a professional, courteous experience from first contact through delivery. Overall, shoppers express high satisfaction with product quality, dependable delivery, and strong customer support.

Reviews 3 and 4 stars

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J
Jean-Pierre S.
Rating: 4 out of 5
Super leather, the only small downside at the neck is not waterproof enough, nice jacket.
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Yann E.
Rating: 3 out of 5
Very good quality, and a good welcome. Thank you, and best regards
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Mirella
Rating: 3 out of 5
The leather of the bag is very pleasant, I was surprised and disappointed by the zipper that only goes about ten centimeters in the center of the bag.
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Gwladys
Rating: 4 out of 5
Hello, The bag I ordered was ultimately no longer available... I was informed quickly. The company even contacted me to send them a bank account for a refund. A bit disappointed not to have received the bag I fell in love with... Gwladys.
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Response from Cuirs Guignard
Hello, Indeed, you placed an order and the last piece was sold the same day, we contacted you immediately to agree on a change of reference, color or a refund, you preferred to be refunded. We are really sorry and hope to see you again soon on our site. Sincerely ETS GUIGNARD
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Sylvie
Rating: 4 out of 5
Good order tracking and good listening regarding the product searched. Jacket received of very good quality.
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bernard
Rating: 4 out of 5
Complete and precise telephone information. 4 stars because the product has a small defect in my opinion (small deformation or stretched suede at the bottom of the jacket).
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Nathalie L.
Rating: 4 out of 5
Jacket good product, good quality. Usually my size fluctuates between size S and M. I took size M it does not fit very large. I am satisfied.
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nicole D.
Rating: 4 out of 5
Very good quality cowboy boots correspond to my request
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jesus
Rating: 4 out of 5
Speed in the launch of the shipment.
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Angel
Rating: 4 out of 5
Fast delivery and very good quality. Style on point!
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Pascal.
Rating: 4 out of 5
Very good quality leather jacket, well packaged, fast shipping. Size a bit too big, I took size M for 1.83m and 88kg and broad shoulders, and according to the size guide I was almost advised on a size L.
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Domitin
Rating: 4 out of 5
Item as ordered.
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scemama T.
Rating: 4 out of 5
The boots are comfortable and pretty and look like what was proposed, however the sole stitching was not recessed and so if I hadn't had them resoled right away it would have been a big problem! It's a shame otherwise it would have been perfect
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Dominique
Rating: 4 out of 5
Very nice boots
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cliente
Rating: 4 out of 5
The entire transaction went well
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nelly D.
Rating: 4 out of 5
The only problem is the color that does not match the image at all
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Mustepha L.
Rating: 4 out of 5
Thank you very much
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cliente
Rating: 4 out of 5
Fast order, bomber very true to the photos, very pleasant to wear, I love it. No regrets. The only downside is that the seam connecting the hood to the zipper allowing it to detach from the coat is already coming undone after just 2 weeks of use..
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Response from Cuirs Guignard
Hello, we have just received your feedback. Please know that we do all repairs and if it is a defect, we can send you a return ticket. We can be reached at the Mauléon store by phone or by email.
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Lionel
Rating: 4 out of 5
Very nice material, and good quality, too bad the model ordered is not the one received.... And for the quality I recommend, this is what I will explain on my youtube channel, material 20/20 reference items to watch out for, best regards Yo
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dams
Rating: 3 out of 5
Some defects on the leather, especially at the seams in several places. Given the price of the jacket, it's a shame.
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Response from Cuirs Guignard
Hello, We have taken your feedback into account, we are really sorry if the product indeed has some small stitching issues. And in this case, do not hesitate to contact us by email to make a return! Best regards ETS GUIGNARD
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Garnier R.
Rating: 4 out of 5
Excellent product super satisfied with perfect delivery
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Dubois
Rating: 4 out of 5
First time I ordered this type of product online: - perfect size guide: by following it I got the adapted jacket - delivery: even faster than expected - product quality: conforms to what I expected.
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Christian T.
Rating: 4 out of 5
Very nice boots ?? beautiful leather, however be careful with the size... they fit a bit large.. I had to change from 42 to 41... I recommend this site...!
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Brewery
Rating: 4 out of 5
the delivered product corresponds well to the product description, the size is correct. delivery was made in a few days.
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valérie D.
Rating: 4 out of 5
Very good product, my partner is delighted
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BELLENGE
Rating: 4 out of 5
Beautiful product a bit large but I'm hesitant to take the smaller size
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Carine
Rating: 4 out of 5
Delivery ok, beautiful products, too bad that returns are paid even when making another order
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Jacques R.
Rating: 4 out of 5
Very nice leather. Just a small downside: On your site, I thought I saw this jacket in dark brown, it is black. Not a big deal. For the size, I had contact with you: perfect.
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Isabelle
Rating: 4 out of 5
Fast delivery. Return of pants for size exchange. Very fast as well. I am satisfied with the quality of the leather. To recommend.
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Weño
Rating: 4 out of 5
Everything fine except for the shipping and return costs for size changes or items themselves.., they should be borne by the seller, since they are items with a quite relevant price.
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Lydianne
Rating: 4 out of 5
I ordered on the Cuirs Guignard site and I am not disappointed even though I returned the ordered product due to size.
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cliente
Rating: 3 out of 5
No tracking on the order, I don't know when my package will arrive and I haven't received an order confirmation by email.
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Response from Cuirs Guignard
Hello, We have received your order and the email confirmation is automated. If you entered your email address correctly, you should have received it, and you also received your payment receipt. You also noticed on the ordered product that the delay is 15 days / 3 weeks for these boots. You will then be informed about the preparation of the package and its shipment via your email, provided that it is correct or that it hasn't gone to your spam. Best regards, ETS GUIGNARD
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Régis
Rating: 3 out of 5
The jacket I received corresponds to what I ordered. Nothing to say about the product. However, I have a slight impression of having narrowly escaped a scam... Hence the 3 stars. After a first order, I requested to return the jacket which was too large but too short. I did everything by the book by requesting a credit note to buy another jacket. A week later, having heard nothing, I contacted Guignard to find out if the package had arrived. I was told no and asked for the tracking number. Out of honesty, I told them that I had received the wrong proof of deposit at the post office and therefore did not know the tracking number. (This prevents any traceability) A week later, I was still told that my package had not arrived. Probably lost by the post office... I then turned to the post office without much hope since the condition for any coverage by the package insurance is to have the proof of deposit. After numerous attempts with different representatives and the support of the lady at the counter, the post office managed to find the number in question. And there, surprise: The package had arrived at Guignard a week ago... I then contacted Guignard by email to let them know that the post office confirmed the delivery. And there, within a minute, they replied that yes, indeed, the package had arrived and that they would issue me the credit note... Without explanations, without apologies... Guignard is not an Amazon depot, I doubt that a package of this size could go unnoticed when it arrives at their store. Maybe I'm wrong and I just happened to deal with the laziest person in this country, to the point that they didn't even have the strength to turn their head to see the package placed next to their desk... I am willing to be convinced by a sensible explanation. UPDATE I am modifying the end of my review because I just received a response and as I said: I am willing to be convinced... I also corrected the 2 weeks to 1 week. However, I still leave the 3 stars because in the end, you prefer to imply that I am the dishonest one rather than simply admitting that for the buyer (me) it is necessarily suspicious... It is still a substantial amount and precisely the week of Christmas...
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Response from Cuirs Guignard
Hello, We thank you for your review on the product. Just a bit, or even very disappointed, by your remarks, scammer, lazy... Your comment is still very harsh and unjustified. You made a purchase on our site on 12/10/22, for two items, which you received on 12/14/22. You informed us of a return for a credit note for one of the two products, the package was delivered to the store on Saturday 12/17/22, however, we are a boutique and return packages are not processed on Saturdays. The return was only handled the following Monday, 12/19. You contacted us by email on 12/21 to find out if we had received the return package, a colleague replied no, on this point we agree he did not search correctly because the package was indeed received, but the week of Christmas is not the calmest week for purchases and returns, customers want all their packages before the 24th. We do not necessarily process returns as quickly as other weeks and we are truly sorry. As you noted so well, we are not Amazon and do our best to manage as best as we can. We processed your credit note on 12/23, you placed your new order the same day. So when you note that we kept the jacket for more than 2 weeks without giving you news, it is still more than exaggerated because we only had it in hand on Monday 12/19 and processed your credit note on 12/23, which is within 4 days!!! We would never have intentionally forgotten your package as you noted and even less steal from you to make a Christmas bonus... Such remarks are more than misplaced and harm our brand and our staff.
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alain M.
Rating: 4 out of 5
The quality despite the color error, apart from that very good.
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Nicolas M.
Rating: 4 out of 5
A bit too tight otherwise the model is good, the color perfect, the XXL remains small.
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Catherine D.
Rating: 4 out of 5
The color is great, I would have preferred it with a zipper on the side
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Bacqué C.
Rating: 4 out of 5
Quality of the product delivery time
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DUPUCH O.
Rating: 4 out of 5
Hello, my purchase does not fully satisfy me because the sleeves are extremely long and with an online purchase, no alterations! I will not do it again! Best regards
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cliente
Rating: 4 out of 5
Very good quality of the product, order conforms.
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Minibio
Rating: 4 out of 5
Very good product, quality, delivered very quickly (only 4 days). Just two small inconveniences: the plastic bag packaging is not up to the product and the colissimo only mentions one day of passage without a time and without the possibility of precisely tracking the package through the provided link. Therefore, you need to be available all day at home.
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