Customer reviews of Cura naturale

Hello Séverine,

Thank you for taking the time to leave a review. We have looked at your order carefully, and we admit we do not fully understand the situation described: according to the tracking, your package was delivered on time to the selected pickup point at the time of your order, located near your address. Having received no message from you, we were also unaware of any difficulties or contradictory information. If something does not match your choice, write to us at [email protected] with your order number: we will be happy to look into this with you.

The Cura naturale team

Hello Charlotte,

Thank you for your feedback. On our side, the tracking of your package does not indicate any anomalies or delays reported by the carrier, it was a standard delivery, which naturally takes longer than an express delivery.

For the spray that does not work, often a few small checks are enough to get it working again. Write to us at [email protected] with your order number, we will look into this with you.

The Cura naturale team

Hello Julie, we are sorry that our response may have given the impression of questioning your way of doing things, that was not our intention. Receiving a grainy texture where you expected a smooth balm is disconcerting, and the explanation deserves to be clear: our balms are formulated with unrefined raw shea butter, whose fatty acids naturally crystallize into small grains depending on the temperature. This is not a peeling nor a manufacturing defect; it is the nature of unprocessed butter, which retains all its properties for this reason. These grains do not remain: by taking a small amount and warming it between your fingers, in your hand, or on the area, the material transforms into oil and applies perfectly. The key gesture is the amount, a small dose suitable for the area, massaged until disappearance, never leaving a deposit on the surface. We remain at your disposal at [email protected] to guide you and ensure that this balm gives you complete satisfaction.

The Cura naturale team

Hello Mélanie, we have just reviewed your file in detail to respond to you clearly.

Your order was placed on August 4th after 1 PM: it was therefore shipped the next day, and delivered on August 6th before 1 PM, in accordance with the announced express deadline. However, we understand that the display of the actual delay, between the processing of the order and its receipt, may be confusing, and we will clarify it on the site in the coming days.

Regarding the pickup, the point you had chosen was not available: in this case, it is the carrier who automatically reassigns the package to the nearest relay, without us being able to intervene. The package was returned to us due to not being picked up, and your order has already been refunded to your payment method.

We will get back to you by email to compensate you for the fees, as we want this inconvenience to be resolved as best as possible.

The Cura naturale team

Hello Alexis, we hear your disappointment regarding the return of the flies so shortly after application.

Such a result is not the expected behavior of the Repellent Oil, whose active ingredient of plant origin is documented and evaluated: applied to healthy skin and well massaged for it to penetrate, its full effectiveness window is counted in hours, around 4 to 10 hours in case of high insect pressure, and can last up to one to several days in moderate pressure. A return of flies in a few minutes indicates a usage point to adjust, which we would be happy to discuss with you.

Write to us at [email protected] with your order number, we will review it together to ensure the product meets your satisfaction.

The Cura naturale team

Hello Inès, thank you for taking the time to detail your experience, even though we would have preferred to spare you this. A damaged product upon packaging, then a follow-up that became heavier with messages, is not the way we want to support our customers, and we acknowledge that without reservation. The case has since been taken over directly on our side, with our apologies and the resending of the lost product. We are correcting internally what needs to be corrected, both in preparation and in our way of handling these reports. We sincerely hope to have the opportunity to show you a completely different face one day.

The Cura naturale team

protective grease

Hello, we understand your disappointment in picking up your package at a relay point when you had chosen home delivery.

To clarify the facts calmly: the carrier's tracking indicates a presentation at your address on August 11, recorded as the recipient's absence. In this case, it is the carrier who automatically redirects the package to a relay point, a step that is beyond our control.

Regarding the 7 euros, they correspond to the cost of delivery and the logistics of shipping your package. This is not an amount that the brand sets aside: it finances the transport and processing of your order.

We sincerely regret that this delivery could not reach your home as planned.

The Cura naturale team

Hello,

Thank you for taking the time to leave us this feedback. Our products are formulated from raw materials sourced from suppliers of cosmetic quality and natural origin actives, for a finished product quality that we place at the forefront. Natural ingredients naturally come at a cost that synthetic ingredient formulations do not have, which are cheaper to produce, and it is this choice of actives and suppliers that reflects our price. Nevertheless, it remains very reasonable compared to the market: for comparable quality, our prices are significantly lower than what is practiced elsewhere. It is mainly your feelings about the results that we would like to understand, as effectiveness depends greatly on the product chosen for the right issue, the application method, and the duration of use, and sometimes a simple adjustment is enough to change everything.

Write to us at [email protected] with your order number and the products concerned, we will look closely at your situation to help you get the best out of it.

The Cura naturale team

Hello, thank you for your feedback, and sorry that the result did not meet your expectations.

An application point is crucial for this product, and it is often what explains a disappointment. The repellent oil does not form a layer on the surface of the hair: it is worked in with the fingers or in the palm of the hand, massaging the area until it penetrates, without leaving a greasy film. A small amount well massaged protects much better than a large amount that remains on the surface, which fades almost immediately. The gesture therefore matters much more than the volume applied.

Secondly, this oil is designed for sensitive areas of the head and the most attacked areas, in addition to the repellent which ensures the base coverage over the entire body. Used alone, it leaves the rest of the body attractive and the insects quickly relocate there.

Write to us at [email protected] with your order number, we will gladly resume this protocol with you.

The Cura naturale team

Hello, thank you for taking the time to write to us, this feedback allows us to clarify a point that deserves to be clarified.

The mention on the bottle describes a window of full effectiveness, ranging from 4 to 10 hours depending on heat, sweating, and the activity of the animal: the hotter it is and the more it works, the shorter this duration is towards the lower end of the range. Beyond that, the protection does not stop abruptly, it decreases gradually, which characterizes a plant-based repellent, chosen for its skin tolerance.

Two usage points weigh as heavily as the product itself. The Repellent is a biphasic formula, to be shaken before each use so that the active ingredient is distributed, and it is sprayed at a short distance in sufficient quantity to really cover the area. Its action being the shortest of the two, it is renewed daily and after each effort, shower, or heavy rain. The Repellent Oil, on the other hand, works differently: it is important to massage it well so that it penetrates the tissues, and this gives it a hold of 2 to 3 days on the most attacked areas, the chest, the belly line, and the head. Deposited on the surface without being massaged, it loses most of its duration.

If the feeling persists with these references, write to us at [email protected] with your order number, we will follow up with you.

The Cura naturale team

Hello Rachel, we understand your disappointment, paying for home delivery only to have it ultimately dropped off at a pickup point is not pleasant. This type of rerouting is sometimes decided by the carrier in case of saturation or modified routes, but this was not communicated to you, and that is the real issue. Please write to us at [email protected] with your order number, we will check with the carrier and see what can be done about the shipping fees.

The Cura naturale team

Hello Camille, thank you for your feedback, and we are glad that the Repellent is effective against insects, that's the main thing. A clarification about the spray head: it does indeed diffuse a mist of fine micro-droplets, and not large droplets, it's exactly the same type of diffusion as the old model. As for the container, it was changed precisely because the old one had proven to be too fragile in use.

That said, a dip tube that does not reach the bottom of the bottle and a bottle that deforms are not normal, and your comments are valuable to us in the quality monitoring of this container. For the team to examine your case and propose a solution, please write to us at [email protected] with your order number and if possible a photo of the concerned bottle. We will do what is necessary with you.

The Cura naturale team

Hello Catherine, thank you for your feedback on the Repellent Oil.

For the eye area, two points often make the difference. First, the method: the oil is placed in the palm of the hand and then applied by massaging the entire area well, around the eyes, the muzzle, and the cheeks, covering everything without leaving any untreated parts, as the flies land precisely where the product is lacking, often at the lash line. Then the quantity: it is a dry oil that must penetrate, a slight greasy residue means there is a bit too much, but the essential thing is to cover the entire sensitive area well. The active ingredient works at full effectiveness for a few hours and then decreases, so regular renewal helps maintain protection.

If you wish, write to us at [email protected], we will look together at your application method to ensure the result is there.

The Cura naturale team

Hello Sandrine, thank you for your feedback, and sorry for this wait that may have worried you.

We have just checked the tracking of your package: it has indeed arrived at your pickup point and is waiting for you, ready to be picked up. The delay you noticed is due to the Mondial Relay shipping, independent of the preparation of your order, which left our workshop on time.

Do not hesitate to contact your pickup point, and if any issue persists on site, write to us at [email protected] with your order number, we will follow up with you.

The Cura naturale team

Hello Cyrille, thank you for your feedback, and sorry that the protection did not meet expectations on your horse.

In this type of result, usage plays a big role. The spray repellent should be shaken well before each use, as its formula is biphasic, then sprayed generously and at a short distance to deposit a real layer on the coat, and should be reapplied after each effort, shower, or heavy rain. On the head and the most attacked areas, chest, belly line, inner thigh, the repellent oil takes over with a longer hold.

If the feeling persists despite this, please write to us at [email protected] with your order number, and we will look into your situation together.

The Cura naturale team

Hello Sonia, thank you for this feedback, and first of all a big thank you for highlighting that you like the products so much, it means a lot to us. We understand that two orders marked by delivery issues tarnish the experience, and your disappointment is legitimate.

Regarding the home delivery that was redirected to a pickup point, it was our logistics team that redirected the package because home delivery was not possible due to a carrier issue. A compensation for the difference in shipping costs has been made as a result. Regarding the order still pending, we understand your impatience regarding the refund and we are not losing sight of this case.

To get a precise update on these two orders and their follow-up, please write to us at [email protected] with your order numbers, we will take over each case with you.

Hello Héloïse, thank you for your feedback, and I am sincerely sorry for this situation after experiences that have always gone well.

A damaged package and the feeling of following up without response for fifteen days is not at all how we work: we respond to all our customers within 24 hours on business days. I honestly think one of your emails slipped through and we missed it, and I am sorry for that, as it is not normal to have left you without a solution for so long.

Please write to us at [email protected] with your order number and the mention URGENT in the subject, simply recalling the elements already transmitted: we will prioritize your case to resolve it quickly, without asking you for more.

Have a nice day

Hello Corinne, thank you for taking the time to leave this review, and we sincerely apologize for this longer delivery time than usual.

Our delivery times have increased in recent months due to the growth of the brand, and a reorganization has been carried out in the workshop to return to normal. If you would like us to take a closer look at your order, please write to us at [email protected] with your order number and the mention URGENT in the subject line.

We look forward to assisting you under the best conditions next time.

Have a nice day

Hello Solène, thank you for your feedback, and I completely understand your wait, not having received your package to this day is legitimately frustrating.

In order for us to closely track your order and check in with the carrier, please write to us at [email protected] with your order number and the mention URGENT in the subject line, we will prioritize your case.

Have a nice day

Hello

Thank you for detailing your feelings, even if we do not share this observation. Two useful clarifications: the Repellent Oil relies on a plant-based active ingredient whose repellent efficacy is recognized and documented, and feedback from many riders goes in the opposite direction of your experience every day. As for the St. John's wort in the After Effort Oil, it is just one ingredient in low proportion in the formulation and does not lead to any sun-related constraints. The effectiveness of a repellent depends a lot on the quantity, the treated areas, and the renewal after rain or sweating, all points we prefer to discuss with you rather than in a few lines here. Please write to us at [email protected] with your order number, we will look into your case closely.

Have a nice day!

Hello Colline, your attachment to Cura naturale touches us a lot, and that is precisely why this late received package bothers us even more.

This delay is not up to the standards we want to offer you. The workshop is currently undergoing a deep reorganization to regain reliable timelines, and we will communicate publicly very soon on this matter.

If you would like us to look into what happened with your order, please write to us at [email protected] with your order number.

Have a nice day!

Hello Sandra, receiving your order fifteen days after the announced date, with also a bottle missing its plastic safety, is legitimately disappointing and we are sincerely sorry for that.

You are absolutely right, the customer should not have to suffer from our peaks in activity. A deep reorganization is underway at the workshop to restore reliability to our timelines, and we will communicate publicly very soon on this matter. As for the bottle without safety, that is not normal and we wish to look into it closely.

Please write to us at [email protected] with your order number and a photo of the concerned bottle, we will get back in touch to find a solution.

Have a sweet day!

Hello, it is disappointing to read that the result does not last and that you observe hair loss in the application areas, we understand your disappointment.

To respond accurately, we need to identify precisely the product in question and how it is applied, as certain areas like the head require a very specific application method that greatly changes the result and skin comfort.

Please write to us at [email protected] specifying the product used, we will get back in touch to review together and adjust what needs to be adjusted.

Have a nice day!

Hello Emilie, thank you for your enthusiasm about the product, and you are right to point out this delay, 10 days of waiting does not correspond to the service we... Hello Emilie, thank you for your enthusiasm about the product, and you are right to point out this delay, 10 days of waiting does not correspond to the service we want to offer you. Our commitment to ship the same day for any order placed before 1 PM has not been met, and a deep reorganization is underway in the workshop to make our deadlines reliable again, we will talk about it publicly very soon. Write to us at [email protected] with your order number and the mention URGENT in the subject if an order is pending, we will prioritize it.

Have a nice day

Hello Carole, thank you for sharing your feelings, and we understand that receiving leaking bottles may have disappointed you.

As we discussed together, these leaks are of mechanical origin at the time of packaging, sometimes due to insufficient tightening of the cap at the end of the line combined with the shocks of transport, with no issues of sealing or preservation of the contents of our products. To prevent this inconvenience from happening again, we will soon be completely evolving our packaging.

As agreed, two solutions are offered to you. Either a refund in the form of a voucher with no expiration date, in which case you keep your bottles, as the product inside remains perfectly usable. Or the return of the bottles for a refund to your original payment method. We remain at your disposal by email at [email protected] to finalize the option that suits you.

Have a nice day.

Hello Aurore, such disappointing delays are a real source of frustration and we completely understand it.

We are going through a period where we can no longer consistently meet our promise of fast shipping, and we do not take this lightly. A thorough work is currently being done to sustainably restore our deadlines, and we will have the opportunity to discuss this more broadly soon.

If an order is still pending on your side, please let us know its number at [email protected], we will follow it up without delay with you.

Have a nice day

Hello Caroline, we are sincerely sorry for this situation, not receiving your order and being left without news, it is completely understandable that this has disappointed you.

To be transparent with you: our commitment is to ship any order placed before 1 PM on a working day the same day, and for several months we have not been able to consistently meet this promise. This is a situation we take very seriously, and a deep reorganization is currently underway to resolve this issue at its root and restore the reliability that our deadlines deserve. We will communicate publicly very soon about the upcoming changes.

This does not excuse the lack of news regarding your order, and we want to resolve this as quickly as possible with you. Write to us at [email protected] with the subject URGENT and your order number, we will immediately resume tracking to locate your package and find a solution.

Have a nice day

Hello Lucile, thank you for taking the time to share your feelings, and we are sincerely sorry that the Joint Comfort Clay did not bring you the expected results. For joint issues, clay works in alternation with Joint Comfort Oil, never on the same day, and it is the regularity over several weeks that makes the difference, as the effect is not immediate. We would really like to understand your situation and see how we can better support you. Write to us at [email protected], we would be happy to discuss with you to adjust the protocol to your horse's profile.

Have a nice day

Hello, thank you for your feedback and for this first review.

Two stars is a signal that one point did not convince you and we would like to understand what could have been better for you. Write to us at [email protected], we will take the time to discuss with you.

Have a nice day

Hello Céline, we read your feedback with real surprise, as all the reviews left on the anti-fly range testify to an effectiveness that our clients highlight season after season. A total lack of results is really not an experience we understand without more context.

The main active ingredient in our repellent range is Java lemongrass, hydrated and cyclized. This process stabilizes the active molecules naturally present in the plant, which are among the most scientifically studied natural repellent molecules for biting insects. The transformation we use allows for a more prolonged and stable action than raw essential oil. Therefore, the performance of the products cannot be called into question in terms of formulation; it is generally in the usage modalities that the discrepancies in results lie.

Several essential parameters condition the actual effectiveness. For the Spray Repellent, since the formula is biphasic, the bottle must be shaken very vigorously before each use to properly mix the two phases and release the actives. This is often a neglected but crucial step. The quantity must be generous, in mist over the entire coat, and the frequency must be daily during peak season, with systematic renewal after showering, sweating, or rain. For the Repellent Oil, the recommended rhythm is every 3 days on the most attacked areas, in addition to the spray and not as a replacement. The range is designed to work in complete synergy: Spray Repellent on large areas daily, Repellent Oil and Natural Clay in alternation on very exposed areas, Repellent Shampoo during showers. Used in isolation or irregularly, the results are significantly less convincing, just like with any repellent on the market.

Additionally, there are external factors: pest pressure varies greatly depending on regions and years, some humid areas or those close to water experience particularly intense attacks, and some horses attract more than others due to their metabolism.

To truly understand what happened and find a solution adapted to your situation, we would be delighted to discuss with you. Write to us at [email protected] specifying your protocol, your region, and the pest pressure you are experiencing, our customer service team will respond to you personally.

Have a nice day

Hello Marjorie, thank you for your order and we understand your wait.

Our workshop is experiencing significant growth which occasionally extends our shipping times, but our promise remains same-day shipping for any order placed on a business day before 1 PM. A new recruit is joining the team and we will be fully up to date very soon.

For precise tracking of your package, write to [email protected] with your order number, our customer service team will get back to you within 24 hours with a clear response regarding the delivery.

Have a nice day

Hello,

Thank you for this feedback, even critical it is valuable for us to help improve.

Can you tell us a bit more about what you specifically felt was missing? Product information, order tracking, responsiveness, post-purchase communication... This helps us identify the areas to prioritize for improvement. You can write to us at [email protected], your feedback will be carefully read by the team.

Have a nice day

Hello,

I understand, these delays do not meet our standard and it is legitimately frustrating.

Our workshop is going through a growth period, amplified by the success of our latest seasonal editions, which temporarily extends our usual delays. Our promise remains to ship any order placed before 1 PM on a business day the same day, and it is precisely to keep this promise that we are adjusting the team at the moment. A new person joined us last week and is currently in training, the normal pace will be regained very soon.

To check the status of your order precisely, write to [email protected] with your order number, the team will respond quickly.

Have a nice day

Hello, thank you for your feedback, and we completely understand your disappointment. Choosing an express delivery option and not having it respected is legitimately frustrating, this point deserves us to look at your case in detail.

Write to us at [email protected] with your order number, the customer service team will review your situation individually to understand what happened and find the right solution with you.

Have a nice day

Hello, thank you for your feedback, although we sincerely regret reading these two points.

Regarding the delay, a month of waiting is obviously not our standard and we understand your disappointment. Our workshop is going through a nice growth period amplified by the success of the recent seasonal editions, which has temporarily extended our usual deadlines. Good news: a new recruit has been in training for a week, so our usual deadlines will very quickly be restored and we will fully return to our promise of shipping within 24 hours for any order placed before 1 PM on business days.

On the products, not seeing any evolution is always frustrating. Several parameters can explain this depending on the animal's profile and the issue, and we would be happy to discuss more specifically with you to understand the situation and guide you towards the most suitable protocol. Write to us at [email protected] with your order number, and we will take your case seriously.

Have a nice day

Hello,

Thank you for your feedback and we sincerely apologize for this delay which does not reflect our usual standards.
We would like to clarify: an information banner was indeed displayed on our site to warn our customers about the extended delays before they placed their order. We are nonetheless sorry if it was not sufficiently visible at the time of your purchase.
We have gone through an exceptional growth period that we did not anticipate at this scale, amplified by the success of our seasonal editions and our promotional offer. The volume of orders has exceeded the capacity of our workshop and we are sincerely sorry for that. Before hiring, we needed to have enough hindsight to confirm that this growth was sustainable. It is now evident and our new recruit has just joined the workshop. Our entire team is doing its utmost to restore our usual shipping times as quickly as possible.
We sincerely hope to offer you a much better experience on your next order.

Have a nice day.

Hello,

Thank you for your feedback, and we understand your disappointment, a one-month delay is indeed unacceptable, it is very far from our standard and we are sincerely sorry.

Our promise remains to ship any order placed before 1 PM on a business day the same day. We are currently going through a nice growth period, amplified by the success of our latest seasonal editions, and we are adjusting the team to fully regain this pace. A new recruit will join us very soon, and everything is being put in place to ensure that this type of delay does not happen again.

We would really be happy to restore your trust. If you wish, write to [email protected] mentioning your order number, the team will see what can be done to assist you with a future order.

Have a nice day

Hello,

Thank you for this feedback, sincere on both points and really appreciated regarding the care taken in the packaging.

Regarding the shipping delay, you are right and we are sorry about it. Our promise remains to ship any order placed before 1 PM on a business day the same day. We are currently going through a nice growth period, amplified by the success of our latest seasonal editions, and we are adjusting the team to fully regain this pace. A new recruit will join us very soon.

Regarding effectiveness, your feedback deserves us to dig deeper together. Depending on the product used and the targeted issue, the response can be very different, and some of our treatments really act deeply over time rather than immediately. If you would like us to review the protocol to better match your animal's situation, please write to [email protected] with some details (the product used, the issue, how long it has been applied), we would be happy to adjust with you.

Have a nice day!

Hello Lou,

We have seen your review left on the product page.

Our shampoos are intentionally formulated without thickening agents. The thicker shampoos that are usually found owe their consistency to texturizing agents that do not add anything to the effectiveness of the product. With us, what is in the bottle are the active ingredients, not fillers.

For optimal use, two methods we recommend. Pour a dose into a bucket, foam with a jet and apply with a sponge on the coat. Or use a jet system with an integrated shampoo reservoir, very practical and economical, the fluid texture is perfect for this type of application. In both cases, diluting before use is the right practice, it optimizes the foam, distribution, and consumption of the product.

By the way, we will soon submit the question to our community to see if this texture is appreciated or if you prefer us to thicken it. Your feedback matters

Have a nice day