Customer reviews of Cura naturale

Hello Marine,

Thank you for your feedback, and we are glad that our massage oils and hoof care products satisfy you. For your spray that is not working properly, often a few small checks are enough to get it working again. Write to us at [email protected] with your order number, and we will look into this with you.

The Cura naturale team

Hello Charlotte,

Thank you for your feedback. On our side, the tracking of your package does not indicate any anomalies or delays reported by the carrier, it was a standard delivery, which naturally takes longer than an express delivery.

For the spray that does not work, often a few small checks are enough to get it working again. Write to us at [email protected] with your order number, we will look into this with you.

The Cura naturale team

Hello, we have just looked at your file more closely.

There was indeed a delay in the shipment of your order, which explains why you received it a day later than expected. We are sincerely sorry for this.

We will contact you by email to compensate you for the delivery.

The Cura naturale team

Hello, we understand your disappointment in picking up your package at a relay point when you had chosen home delivery.

To clarify the facts calmly: the carrier's tracking indicates a presentation at your address on August 11, recorded as the recipient's absence. In this case, it is the carrier who automatically redirects the package to a relay point, a step that is beyond our control.

Regarding the 7 euros, they correspond to the cost of delivery and the logistics of shipping your package. This is not an amount that the brand sets aside: it finances the transport and processing of your order.

We sincerely regret that this delivery could not reach your home as planned.

The Cura naturale team

Hello, thank you for taking the time to write to us, this feedback allows us to clarify a point that deserves to be clarified.

The mention on the bottle describes a window of full effectiveness, ranging from 4 to 10 hours depending on heat, sweating, and the activity of the animal: the hotter it is and the more it works, the shorter this duration is towards the lower end of the range. Beyond that, the protection does not stop abruptly, it decreases gradually, which characterizes a plant-based repellent, chosen for its skin tolerance.

Two usage points weigh as heavily as the product itself. The Repellent is a biphasic formula, to be shaken before each use so that the active ingredient is distributed, and it is sprayed at a short distance in sufficient quantity to really cover the area. Its action being the shortest of the two, it is renewed daily and after each effort, shower, or heavy rain. The Repellent Oil, on the other hand, works differently: it is important to massage it well so that it penetrates the tissues, and this gives it a hold of 2 to 3 days on the most attacked areas, the chest, the belly line, and the head. Deposited on the surface without being massaged, it loses most of its duration.

If the feeling persists with these references, write to us at [email protected] with your order number, we will follow up with you.

The Cura naturale team

Hello Rachel, we understand your disappointment, paying for home delivery only to have it ultimately dropped off at a pickup point is not pleasant. This type of rerouting is sometimes decided by the carrier in case of saturation or modified routes, but this was not communicated to you, and that is the real issue. Please write to us at [email protected] with your order number, we will check with the carrier and see what can be done about the shipping fees.

The Cura naturale team

Hello Camille, thank you for your feedback, and we are glad that the Repellent is effective against insects, that's the main thing. A clarification about the spray head: it does indeed diffuse a mist of fine micro-droplets, and not large droplets, it's exactly the same type of diffusion as the old model. As for the container, it was changed precisely because the old one had proven to be too fragile in use.

That said, a dip tube that does not reach the bottom of the bottle and a bottle that deforms are not normal, and your comments are valuable to us in the quality monitoring of this container. For the team to examine your case and propose a solution, please write to us at [email protected] with your order number and if possible a photo of the concerned bottle. We will do what is necessary with you.

The Cura naturale team

Hello Catherine, thank you for your feedback on the Repellent Oil.

For the eye area, two points often make the difference. First, the method: the oil is placed in the palm of the hand and then applied by massaging the entire area well, around the eyes, the muzzle, and the cheeks, covering everything without leaving any untreated parts, as the flies land precisely where the product is lacking, often at the lash line. Then the quantity: it is a dry oil that must penetrate, a slight greasy residue means there is a bit too much, but the essential thing is to cover the entire sensitive area well. The active ingredient works at full effectiveness for a few hours and then decreases, so regular renewal helps maintain protection.

If you wish, write to us at [email protected], we will look together at your application method to ensure the result is there.

The Cura naturale team

Hello Cyrille, thank you for your feedback, and sorry that the protection did not meet expectations on your horse.

In this type of result, usage plays a big role. The spray repellent should be shaken well before each use, as its formula is biphasic, then sprayed generously and at a short distance to deposit a real layer on the coat, and should be reapplied after each effort, shower, or heavy rain. On the head and the most attacked areas, chest, belly line, inner thigh, the repellent oil takes over with a longer hold.

If the feeling persists despite this, please write to us at [email protected] with your order number, and we will look into your situation together.

The Cura naturale team

Hello Karine, thank you for taking the time for this detailed feedback. The effectiveness of repellents depends a lot on conditions, heat, sweating, rain, and renewal: the mist covers the body and is regularly renewed, while the oil lasts longer on targeted areas. On your horses already equipped with masks, the head is indeed protected, and the repellent then makes sense on the rest of the body and exposed areas. For your golden's anti-itch gel, it is a soothing treatment that calms the skin without repelling parasites: it is used in addition to a repellent and the anti-parasitic strategy. Write to us at [email protected] with your order number, we will be happy to review everything with you.

The Cura naturale team

Hello Olivia, thank you for this feedback, and glad that you like the fragrances of our products.

Regarding the head of the detangler spray that does not work, in the vast majority of cases this is not a defect but a simple startup to do: first remove the small safety trigger at the back of the head, shake the bottle well, then prime the pump by pressing several times until the mist comes out, the first presses only draw the product into the tube. If after that the head remains blocked, please write to us at [email protected] with your order number and a short video, we will find a solution with you.

On the shampoo format, we understand your surprise. The capacity is indicated on the sheet, but we understand that the actual rendering may surprise upon receipt. One useful point, however: the shampoo is always used diluted, a few presses in a bucket of water are enough to cover the entire body, which makes it last much longer than one might imagine at first glance.

Do not hesitate to write to us if the spray resists these few gestures, we will take over.

The Cura naturale team

Hello Sonia, thank you for this feedback, and first of all a big thank you for highlighting that you like the products so much, it means a lot to us. We understand that two orders marked by delivery issues tarnish the experience, and your disappointment is legitimate.

Regarding the home delivery that was redirected to a pickup point, it was our logistics team that redirected the package because home delivery was not possible due to a carrier issue. A compensation for the difference in shipping costs has been made as a result. Regarding the order still pending, we understand your impatience regarding the refund and we are not losing sight of this case.

To get a precise update on these two orders and their follow-up, please write to us at [email protected] with your order numbers, we will take over each case with you.

Hello Melis, thank you for your feedback, and we are sincerely sorry for this shipping error, receiving a detangler instead of the Repellent ordered is obviously frustrating, your disappointment is legitimate.

We had reached out to you to propose a solution: either the reshipment of the Repellent you were expecting, or a refund, at your convenience. We remain fully available to finalize this with you.

For us to take over the case and apply the solution of your choice, please write to us at [email protected] with your order number.

Hello Héloïse, thank you for your feedback, and I am sincerely sorry for this situation after experiences that have always gone well.

A damaged package and the feeling of following up without response for fifteen days is not at all how we work: we respond to all our customers within 24 hours on business days. I honestly think one of your emails slipped through and we missed it, and I am sorry for that, as it is not normal to have left you without a solution for so long.

Please write to us at [email protected] with your order number and the mention URGENT in the subject, simply recalling the elements already transmitted: we will prioritize your case to resolve it quickly, without asking you for more.

Have a nice day

Hello Corinne, thank you for taking the time to leave this review, and we sincerely apologize for this longer delivery time than usual.

Our delivery times have increased in recent months due to the growth of the brand, and a reorganization has been carried out in the workshop to return to normal. If you would like us to take a closer look at your order, please write to us at [email protected] with your order number and the mention URGENT in the subject line.

We look forward to assisting you under the best conditions next time.

Have a nice day

Hello Manon, it is really disappointing to read that your order was shipped much later than expected, and we understand your disappointment.

Our usual commitment is to ship quickly, and it was not upheld for your order. The workshop is currently undergoing a deep reorganization to restore reliability to our timelines, and we will communicate publicly very soon on this matter.

If you would like us to look into your case more closely, please write to us at [email protected] with your order number and the mention URGENT in the subject line.

Have a nice day!

Hello Manon, thank you for this feedback and glad that you like the detanglers, the Wild Strawberry clearly has its fans.

We note your feelings about the Honey, tastes in terms of fragrance are really personal and this feedback helps us guide our future editions. New scents will arrive with the seasons, there is plenty to find something that suits you.

Have a nice day!

Hello Colline, your attachment to Cura naturale touches us a lot, and that is precisely why this late received package bothers us even more.

This delay is not up to the standards we want to offer you. The workshop is currently undergoing a deep reorganization to regain reliable timelines, and we will communicate publicly very soon on this matter.

If you would like us to look into what happened with your order, please write to us at [email protected] with your order number.

Have a nice day!

Hello Sandra, receiving your order fifteen days after the announced date, with also a bottle missing its plastic safety, is legitimately disappointing and we are sincerely sorry for that.

You are absolutely right, the customer should not have to suffer from our peaks in activity. A deep reorganization is underway at the workshop to restore reliability to our timelines, and we will communicate publicly very soon on this matter. As for the bottle without safety, that is not normal and we wish to look into it closely.

Please write to us at [email protected] with your order number and a photo of the concerned bottle, we will get back in touch to find a solution.

Have a sweet day!

Hello Ilona, having paid for express delivery with a commitment before 1 PM the next day and not seeing it respected is a disappointment that we completely understand.

This commitment was not upheld for your order, and we know that. The workshop is currently undergoing a deep reorganization to restore reliability to our timelines, and we will communicate publicly very soon on this matter.

The point on the express delivery method you paid for deserves to be looked at specifically. Please write to us at [email protected] with your order number and the mention URGENT in the subject line, we will get back in touch to review with you.

Have a sweet day!

Hello Emilie, thank you for your enthusiasm about the product, and you are right to point out this delay, 10 days of waiting does not correspond to the service we... Hello Emilie, thank you for your enthusiasm about the product, and you are right to point out this delay, 10 days of waiting does not correspond to the service we want to offer you. Our commitment to ship the same day for any order placed before 1 PM has not been met, and a deep reorganization is underway in the workshop to make our deadlines reliable again, we will talk about it publicly very soon. Write to us at [email protected] with your order number and the mention URGENT in the subject if an order is pending, we will prioritize it.

Have a nice day

Hello Estelle, thank you for this feedback, and we are sorry for this incorrect pickup point, 40 minutes of driving to retrieve a package is really not the experience we want you to have. However, we are glad that everything arrived complete. Write to us at [email protected] with your order number so we can check what happened with the carrier regarding the delivery. Enjoy discovering the products, we hope they will meet your expectations.

Have a nice day

Hello Aurore, such disappointing delays are a real source of frustration and we completely understand it.

We are going through a period where we can no longer consistently meet our promise of fast shipping, and we do not take this lightly. A thorough work is currently being done to sustainably restore our deadlines, and we will have the opportunity to discuss this more broadly soon.

If an order is still pending on your side, please let us know its number at [email protected], we will follow it up without delay with you.

Have a nice day

Hello, thank you for your feedback and for this first review.

Two stars is a signal that one point did not convince you and we would like to understand what could have been better for you. Write to us at [email protected], we will take the time to discuss with you.

Have a nice day

Hello, thank you for your feedback and we are happy to hear that you like the products

Regarding shipping times, we are going through a period of growth faster than anticipated, amplified by the success of our seasonal editions. A new recruit has joined the workshop to restore our usual shipping promises as soon as possible.

Have a nice day

Hello,

Thank you for your feedback, and I am truly sorry to hear about this bad experience with this order. Several points deserve serious attention.

Regarding the scent of the Joint Comfort Oil, a rancid smell is not normal and does not correspond to what we expect from our products. This is likely a defect with this specific bottle that we absolutely need to be informed about so we can address the issue. Could you please write to us at [email protected] including your order number and a description of the problem? The team will handle the replacement and will escalate it to the workshop to check the concerned batch.

Regarding the Repellent spray that your dog avoids, this is genuine feedback we hear. Some dogs are indeed more sensitive to the smells of repellent solutions. A tip that works well in this case: spray into the palm of your hand and then apply directly to the coat, which helps avoid the noise of the spray that can be disturbing and allows for better control of the application area. For hard-to-reach areas and areas where ticks attach (ears, around the eyes, inner thighs, base of the tail), the Repellent Oil applied specifically may be more relevant, as it is gentler to apply than a spray.

Regarding effectiveness against ticks, several factors can play a role: parasitic pressure in the area, frequency of application, application areas. Protection with our products requires consistency and a comprehensive approach, and it is not suitable for all intense parasitic pressures. Please feel free to get back to me with more details about your dog's environment and the frequency of application, and I can guide you more precisely.

Regarding the delays, I completely understand your frustration and thank you for your patience.

Have a nice day.

Hello,

I understand, these delays do not meet our standard and it is legitimately frustrating.

Our workshop is going through a growth period, amplified by the success of our latest seasonal editions, which temporarily extends our usual delays. Our promise remains to ship any order placed before 1 PM on a business day the same day, and it is precisely to keep this promise that we are adjusting the team at the moment. A new person joined us last week and is currently in training, the normal pace will be regained very soon.

To check the status of your order precisely, write to [email protected] with your order number, the team will respond quickly.

Have a nice day

Hello,

Thank you for your feedback and for your trust in our products, it really means a lot to us!
Regarding the delays, we are sincerely sorry. An information banner was indeed displayed on our site to warn our customers about the extended delays. We have gone through an exceptional growth period that we did not anticipate at this scale, amplified by the success of our seasonal editions and our promotional offer. Behind each order, there is a small passionate team that formulates, produces, and ships itself, without intermediaries. This proximity is our strength, but it has its limits when growth accelerates faster than we anticipated. We cannot predict success. We can only do our best to adapt, and that is exactly what we are doing. Our new recruit has just joined the workshop and our entire team is mobilizing every day to restore our usual shipping times as quickly as possible.
We hope to offer you a much better delivery experience on your next order.

Have a nice day.

Hello, thank you for your loyalty and we are pleased to hear that the products continue to have their effect, even though we understand that these two delivery experiences did not meet your expectations.

Our workshop is going through a nice growth period amplified by the success of the recent seasonal editions, which has temporarily extended our usual deadlines. An information banner was displayed on the site so that everyone could place orders with full knowledge of the situation.

Good news, a new recruit has been in training for a week, so our usual deadlines will very quickly be restored and we will fully return to our promise of shipping within 24 hours for any order placed before 1 PM on business days.

Have a nice day

Hello, thank you for your feedback, and we are pleased to hear that the products suit you despite the disappointment with this order.

Regarding the delays, we completely understand your frustration. Our workshop is going through a nice growth period amplified by the success of the recent seasonal editions, which has temporarily extended our usual deadlines. An information banner was displayed on the site during this period so that everyone could place orders with full knowledge of the situation, which is also why we did not apply any individual commercial gesture: the situation affected all orders in the same way.

Good news, a new recruit has been in training for a week, so our usual deadlines will very quickly be restored and we will fully return to our promise of shipping within 24 hours for any order placed before 1 PM on business days.

Have a nice day

Hello, thank you for your feedback, although we sincerely regret reading these two points.

Regarding the delay, a month of waiting is obviously not our standard and we understand your disappointment. Our workshop is going through a nice growth period amplified by the success of the recent seasonal editions, which has temporarily extended our usual deadlines. Good news: a new recruit has been in training for a week, so our usual deadlines will very quickly be restored and we will fully return to our promise of shipping within 24 hours for any order placed before 1 PM on business days.

On the products, not seeing any evolution is always frustrating. Several parameters can explain this depending on the animal's profile and the issue, and we would be happy to discuss more specifically with you to understand the situation and guide you towards the most suitable protocol. Write to us at [email protected] with your order number, and we will take your case seriously.

Have a nice day

Hello,

Thank you for this feedback, sincere on both points and really appreciated regarding the care taken in the packaging.

Regarding the shipping delay, you are right and we are sorry about it. Our promise remains to ship any order placed before 1 PM on a business day the same day. We are currently going through a nice growth period, amplified by the success of our latest seasonal editions, and we are adjusting the team to fully regain this pace. A new recruit will join us very soon.

Regarding effectiveness, your feedback deserves us to dig deeper together. Depending on the product used and the targeted issue, the response can be very different, and some of our treatments really act deeply over time rather than immediately. If you would like us to review the protocol to better match your animal's situation, please write to [email protected] with some details (the product used, the issue, how long it has been applied), we would be happy to adjust with you.

Have a nice day!

Hello,

Thank you for your feedback, and we are happy to read that the product is effective.

Regarding the delivery time, you are absolutely right, more than 15 days is very far from our standard and we are sincerely sorry. Our promise remains to ship any order placed before 1 PM on a business day the same day. We are currently going through a nice growth period, amplified by the success of our latest seasonal editions, and we are adjusting the team to fully regain this pace. A new recruit will join us very soon, everything is being put in place to ensure that this type of delay does not happen again.

Have a nice day

Hello Lou,

We have seen your review left on the product page.

Our shampoos are intentionally formulated without thickening agents. The thicker shampoos that are usually found owe their consistency to texturizing agents that do not add anything to the effectiveness of the product. With us, what is in the bottle are the active ingredients, not fillers.

For optimal use, two methods we recommend. Pour a dose into a bucket, foam with a jet and apply with a sponge on the coat. Or use a jet system with an integrated shampoo reservoir, very practical and economical, the fluid texture is perfect for this type of application. In both cases, diluting before use is the right practice, it optimizes the foam, distribution, and consumption of the product.

By the way, we will soon submit the question to our community to see if this texture is appreciated or if you prefer us to thicken it. Your feedback matters

Have a nice day

Hello,

Thank you for this complete and nuanced feedback.

Regarding the Mondial Relay delivery, this route is clearly abnormal and we are sorry. This type of situation unfortunately depends on the carrier but it is feedback that we will escalate.

Regarding the clay for damaged hooves, its fibrous texture well soaked in formula is completely normal, it is precisely what allows it to act deeply at the bottom of the cavities. For better hold, some practical tips: clean and dry the hoof thoroughly before any application, fill small gaps one by one deeply in the recesses, and let dry for a few minutes before the horse returns to the pasture. It is exactly the same logic as for the hoof sanitizing clay, which must also be applied at the beginning of grooming to take advantage of the drying time before going out. These few minutes make all the difference in effectiveness.

We are pleased, however, that the hair regrowth gel and tendon support oil are satisfactory.

Have a nice day

Hello,

Thank you for your feedback and for your loyalty despite this second disappointing experience.

You are absolutely right and we do not seek to minimize your experience. Our promise of shipping before 1 PM on weekdays is a commitment we hold dear and we did not honor it on your order. We are going through a period of exceptional growth which, combined with the success of our editions and promotional offers, has exceeded the capacity of our workshop. We are sincerely sorry for this. A new recruit is arriving very soon to restore our usual pace, and this promise will become our daily routine again.

Regarding the quantities, our formulas are designed to be effective at precise and reasonable doses. Quality takes precedence over quantity, and a well-formulated product does not need to be used in large quantities to work fully. This is a deliberate choice in our approach.

We hope to offer you a much better experience during your next order.

Hello,

Thank you for your feedback, and we sincerely apologize for the disappointment caused by this order. Receiving a product that has partially spilled in the box is never a pleasant experience, and we completely understand your frustration.
To explain our protocol transparently. When a package arrives damaged due to transport, the reflex to have is to issue a reservation or refuse the package directly upon delivery. In this case, we can fully compensate you because the carrier's responsibility is engaged. If the package has already been received without reservation and the product remains usable in the long term, we take on the inconveniences caused by transport but only up to the estimated loss after exchange with you, and not on the total value of the order. This is the protocol we systematically apply to remain fair and proportionate in our compensations.
Direct replacement of the product is not our practice, but the voucher remains freely usable on the site, with no expiration date, allowing you to use it on a future order at your convenience.
We are delighted to read that the products themselves give you complete satisfaction; it is a real pleasure for us to know that.

Have a nice day.

Hello, we have seen your comment which seems to echo the one already left on the product sheet, we hope our response has provided you with some clarifications.

To complete: our formulas are very concentrated in natural actives, a small amount is enough per application and the gel is applied locally and targeted, not in a wide coverage. The actual price per liter in use is therefore quite different from what the format suggests.

Your feedback is heard and guides our evolutions: a 250 ml format as well as a pack of 2 x 250 ml will be arriving soon at a more advantageous price.

Have a nice day.

Hello,
We are sincerely sorry for this experience. Once the packages are entrusted to the carriers, we unfortunately do not have control over how they are handled, and a damaged package upon delivery is always a regrettable situation that we cannot anticipate on our side.
As soon as you reported the refusal of the package, we immediately initiated the preparation of a new package to send it to you as quickly as possible. However, the reshipment coincided with the launch of our spring editions, a period that generates an exceptional volume of orders and had extended our shipping times. A banner was present on the site to inform our customers, and we apologize if this caused a longer wait than expected.
Your package has indeed arrived since, and we have also sent you an email to inform you. We hope you can finally enjoy your products.
Have a nice day.