Customer reviews of Cycles et Sports

Missing parts in the package, you were supposed to contact us and no one did. Very unreliable site, to be avoided

Request for contact, following a size exchange of Cannondale Factory team shorts and no news at all, very sad about all this!

- Had to follow up for them to send me my package - Order of Gatisports organic at the organic price and receipt of non-organic Gatisports

Order placed in mid-March. At the beginning of April, having no news, I called customer service. Part of my order was shipped to me. The rest was shipped in mid-May, almost 2 months delay. If the item is not available, I would find it more honest to say so or to refund directly.

XL bike gloves too small

Very long, 10 days to receive my bike pump

At the time of my order, the item was in stock and available. Just before delivery, I was told that the item was no longer available!! Not very serious.

I have received my (1st order) placed two weeks ago, but there is a mistake (see photo), as I received 3 Pathfinders and 1 Terra, instead of 4 Pathfinders. What should we do? Thank you in advance, C.

Product already used sold as new; and bad color between site and product received Lack of professionalism

Sizes table is complete inaccurate

PURCHASE MODIFIED BY THE SITE AND NOT VERY FAST SHIPPING

Package does not match my order!!! Moreover, the return of the package is at my expense!!!

My shorts arrived unstitched

Reception delay much too long

Disappointed twice. First time I paid and then I was told it was unavailable and offered a much more expensive item, for me this is forced selling. Second order, protective frame tape sent in a simple bag, Result tape arrived crushed and marked so difficult to apply and a disappointing result. And they don't even apologize after reporting the problem.

Contradictory delivery error; despite email exchanges where everything seemed settled, I did not receive the expected jersey and therefore had to make a return. Waste of time and not very serious....

Hello, I am very satisfied with the product purchased but not with the order processing. I ordered 2 shorts but only received one due to a stock error. I would have liked the order to be fulfilled by receiving 2 shorts and not just one. Even if the model had been somewhat different while still being equivalent. I am not responsible for the stock error. Best regards. Bruno

10/10

I didn't want to leave a review, but since I'm invited to... I ordered a pair of shorts and a pair of shoe covers on February 17th. After placing my order, I was informed that the shorts were out of stock, so I quickly responded (within an hour) to get my order processed quickly. On Thursday the 20th, I was informed that the package would be shipped at the beginning of the following week. On Friday the 28th (not really the beginning of the week...), I reached out again to find out where my order was... it would be shipped on March 3rd. Delays are fine, but being told that it would ship at the beginning of the week and then it only ships a week later is not very serious... They will need to regain my trust for me to order again from Cycles and Sports.

Very good, fast, very well packaged product, perfect.

Item ordered not available. After modification of the order and payment of the difference: article received not in conformity with the order. Service and after-sales on the other hand very reactive with communication by e-mail. All in all, a lack of professionalism in stock management and order dispatch.

Delays far too long. On the plus side... I was warned but a few weeks later I tried to contact you several times... No answer.

The items I received are very good however I did not receive 3 items which is very disappointing knowing that it was for a gift.

Order problem and no answer for the return of my parcel

The zipper on the jersey I ordered broke on first attempt to wear.

Hello, The item received does not correspond to the one ordered...

My 1st order was delayed by 10 days even though the products were advertised as being in stock. 2nd order placed this week on Monday morning: Friday morning still no news of dispatch, reminder e-mail still unanswered. I still don't know when I'll receive my equipment. Not a professional, I don't think I'll be ordering from Cyles et Sports again.

2 weeks to receive a jersey by Colissimo.....

Hanger tape 2;5 Order of July 17 stock not specified no info of followed 2 requests of followed form contact without answer 1 request on Facebook without answer 1 request messanger one will see and hold you with the current Finally I call with tel Ha I make you leave the order but always nothing I call back with tel article not in stock Shimano cannot deliver to me since the beginning article not in stock do you want of the 3,5 mm I say yes but I would have péféré of the 2.5 because to put the ends hello. Finally order received August 17 1 month to have a ribbon hanger is not encouraging for the continuation I think I'll return to Amazon. Good day YVES LONGO

small trot saddle impossible to adjust

unequal sizes payback no reimbursement so far very low

very disappointed! I sent you 2 messages, no response, a product was missing, so please communicate! a refund of 18euros and basta!

Cuissard assos: box torn off sent in a LU cookie box too small for the cardboard box of the cuissard

More than 3 weeks before receiving my order. This was due to Assos overshoes not being in stock, even though they were in stock on the website... Replaced by another Assos model that I had requested in size 43-44 and received in size 41-42... fortunately they fit. Dissatisfied with this order.

Sending a jersey that doesn't correspond to what I ordered, then having to pay the return shipping costs is a shame. I won't be ordering from your site again, you're losing a regular customer.

No response in the tracking chat. I had to contact them again for my parcel to leave after 2 weeks without shipment. Once arrived, size error...

Sending the wrong product

My first order was ok and fast but the second one took longer (ok, there were the May bank holidays) and I had an objective in my order with no response even though I had contacted the people via chat.

New shoes ordered but already worn.

I have four accounts on this website and spent 14000 euros. When it comes to promotions, the prices are really competitive. This is objective reality. But this website seems very outdated, unlike websites from the 21st century. I often buy things without a tracking number. I don't even know if my things have been sent out or not. I bought some things in December 2023, but when I received them, missing 2 helmets and 1 saddle. The website didn't say anything.They informed me that the helmet was out of stock and gave me a refund until I contacted them proactively. I don't know whether they will pretend everything is normal if I don't contact them, It's been a month now, and the saddle they owe me hasn't been resolved yet