Customer reviews of Cycles et Sports

Wrong size sent ...

Fox racing hat too small, it doesn't say it's a child's hat. Photos non contractual. I kept it for my 9 month old son and it fits him perfectly, that's how big the hat is! I ordered it for myself. I will not order from Cycle et Sport again.

Deadline exceeded even though I phoned before placing the order Not a very professional attitude Very disrespectful when I called several times to find out if my order had been dispatched To be avoided for lack of seriousness

My order was forgotten for 3 weeks until I called and all I got back was "ça été oublié". Not very commercial.

11 days to receive my order (problem with the post I think) and gloves that come off after 15 minutes.

After I received the order and it arrived, I realized I hadn't bought a mistake from the store because they sent me another product and after several days of emailing, it wasn't worth it. think before you buy

I received a helmet with a component that had come unstuck and there were impacts, and so far I've had no reply regarding an exchange.

Long preparation and delivery times. And a lock left on a cuff! Disappointed with the service

I received a size S when the order was for a size L. I had to send the item back at my own expense even though it was a Cycles et Sport error.

stock not up to date, invoicing postage not readjusted and waiting for mail back from after-sales service.

Stock not up to date, I placed an order with all items in stock but there was one that was out of stock (I knew it more than 2 weeks after the order) I was told early August for delivery but I had to restart several times because I had still received nothing. In mid-August I was told "I'll have to look into it with the supplier and get back to you. 15 days later I had to call again because there was no lead time and another week later I had to make a Paypal claim and then, as luck would have it, 1 or 2 hours later I had a reply... So the after-sales service is really not very responsive or even less than very unresponsive (as some of the comments have already said).

Too many missing items that they don't mention when ordering, so the order is delayed while they restock. Regular delivery errors twice already. Otherwise they have the brand I like and that's why I continue to order, but maybe not for much longer. And no commercial gestures, which is a shame considering their errors and the large amounts I leave them.

Stock status not kept up to date, some items are marked in stock when they are no longer in stock or, for new items, are marked in stock when they have not yet arrived, plus payment is cashed directly before the item has even been sent, whereas on other sites payment is cashed when the item is sent, and so in my case, where the order was not complete, I had to wait 2 weeks between the day I placed the order and the day it was dispatched to get a partial refund (item missing), and after 3 calls to find out the status of my order (the 2nd new item in stock had not yet arrived after more than a week's delay).I should have received my order in 48/72 hours (since the items were in stock...), but I only received a partial refund in 2 weeks and because I called them several times...so no, I don't recommend cycles et sports.

I suppose you want to know why I didn't give you any stars, simply because the delivery time was too long and completely wrong. The address was very precise with the door code, floor, door number, building number etc. .... ) In addition, we chose delivery by chronopost, but in the end, not only did we have to wait for the delivery day set by the agent, who never showed up, only to receive a colissimo notice and have to go to the post office to pick up the parcel. so the service sucked.

Enormous error to indicate a product in stock when it is not the case. I paid a colissimo and spent useless time on the phone for a part ordered on August 3rd and which arrived on August 13th when I had indicated that I would no longer be at this address from the 12th! The end result: I won't be able to pick up this product until mid-September...

Customer service not customer-oriented, I won't be ordering from them again.

Ordered 2 cans of different brands in stock. I was informed by e-mail that one of the cans was not in stock. I had ordered on the site because the two cans were in stock, despite being much more expensive than elsewhere. Wrong stock, and no offer of a commercial gesture to apologize for their mistake.

Delivery in a relay point which refuses the reception !!!

Hello Disappointed with the insole of the shoes could put a good pair of sole for shoes at this price Greetings

shipping too expensive

I ordered a bicycle basket for a dog, firstly late delivery I had to send an email, and secondly the basket arrived damaged inside (wicker basket), I sent an email again, reply we will contact you for exchange or refund, I'm still waiting for a reply, in short I keep the basket but I will not order again, sorry!

The return doesn't seem very easy. And the unsubscribe emails, you have to contact them.

3 weeks to receive an order that was supposed to be in stock following telephone enquiries.

For the 2nd time, Nutrition products received on the sell-by date. Lamentable to empty their mail order stock.

The 2 foams received were folded in their packaging. One of the foams had a rigid structure which is now marked.

Store that no longer responds to emails when requested, I had to pay 2× customs fees (dom Tom) because they sent my package in 2 parts. No reply since, I'm not going to call them again but believe me I'm far from recommending this site. It's absurd to see this in 2022...

I can't understand how a pair of gobik shorts costing 160 euros can be delivered without an original bag, folded and compressed into a small box with the other products ordered.

A disaster! No seriousness Late delivery and then an error on the article.explanations they reversed the labels.... I end up with another customer's shoes and vice versa. 2 weeks and nothing and zero commercial friendliness on the phone. I have to return the parcel and I'll be reimbursed ... because the reverse is not possible due to customers claiming to be profiteers, they prefer to avoid non-returns. So we pay and it's up to us to prove our good faith.
In short, if you're not in a hurry and aren't looking for a specific pair and especially a specific size, order with your eyes closed.

Order received normally

The product received does not conform to the description on the website.

I ordered the Scott Boa Lady 2022 model, on 27/08/2022, I received an email from Patricia from cycles et sport customer service telling me that this model was no longer available, and she offered me the 2021 model for 12.01€ less, which I accepted. to date, I have not received a refund for this difference and my invoice has not been rectified, it is the 2022 model whereas I received the 2021 model. waiting for a return

On the Cycles et sports website, the technical data sheet mentions a patented clip-on visor, which was not included in the parcel. The day I received it, I e-mailed the store. 7 days later, no reply. It's common courtesy to send a reply to your customers. First and last time I order on this site.

Delivery time not respected without customer information. When I contacted customer service, I had to contact them several times, and the customer service route is not smooth. I had also asked to be kept informed of the receipt of stock to have an idea of how long it would take to receive my order, but this commitment was not kept. Too bad. Customer experience marred by logistical problems poorly managed by the site's customer service.

Very friendly, but the tightening pattern doesn't match my SIDI shoes. Unfortunately.

I'm very unhappy, what shorts I ordered that were on the photo on the site and that say to be official and original ..... this is not the case !!!! not in design and even less in quality!!! what I received is a simple lycra of poor quality, I have already sent an email to complain and they say that the photos on the site are not contractual .... as I believe that the original athletes would never be so mediocre .... the image must be correct and not fake and of mediocre quality, the price was 72.00€ and said original .... it was not what I expected, I feel cheated !!!

My order was not what I expected. So I couldn't use the fasteners.

It took a really long time and then they send it to the wrong address after I send several emails.

No opinion I will never recommend you again and I won't advertise you.

After opening the parcel post, I noticed that the Speedplay box containing the pedals was not sealed. As the pedals were impeccable, I was not suspicious. A few days later, I noticed that I couldn't adjust the small screws on the shims that set the angular freedom. Had the original shims been replaced, before a store return, mystery? All I had to do was order a new set of shims, a loss of 49.49 euros.

long delay. error on delivery and little follow-up of the problem (obliged to re-launch 2 times), at present, still not reimbursed!