Customer reviews of Cycles et Sports

9,5 /10

Based on 2 594 published reviews

5 2 225 86% 4 199 8% 3 81 3% 2 38 1% 1 51 2%

Summary of reviews

Cycles et Sports showcases strong product reliability and variety, with multiple mentions of fast, on-time delivery and items arriving well packaged and as described. Customers highlight responsive, attentive service, including quick email replies, helpful phone advice, and easy replacement or refunds when items are unavailable, reinforcing a reliable shopping experience. The store is praised for quality and fit across multiple product categories (clothing, shoes, helmets, gloves), with clear indications of good value, up-to-date stock when possible, and convenient delivery options, including pick-up locker availability. Overall, shoppers repeatedly note smooth ordering, accurate products, and supportive customer care that enables quick and satisfying purchases.

Reviews 1 and 2 stars

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Acheteur Vérifié

Published on 24/04/2022 à 15h01 following a purchase from 08/04/2022

After opening the parcel post, I noticed that the Speedplay box containing the pedals was not sealed. As the pedals were impeccable, I was not suspicious. A few days later, I noticed that I couldn't adjust the small screws on the shims that set the angular freedom. Had the original shims been replaced, before a store return, mystery? All I had to do was order a new set of shims, a loss of 49.49 euros.

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Response from Cycles et Sports Published on 25/04/2022

Thank you for your feedback. We will contact you as soon as possible.

Acheteur Vérifié

Published on 24/04/2022 à 00h01 following a purchase from 29/03/2022

long delay. error on delivery and little follow-up of the problem (obliged to re-launch 2 times), at present, still not reimbursed!

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Response from Cycles et Sports Published on 25/04/2022

Thank you for your comment, we will cover the cost of returning the item received by mistake, unfortunately as this item is unavailable for the moment, we will reimburse you as soon as the item is returned, sporty!

Acheteur Vérifié

Published on 17/04/2022 à 08h09 following a purchase from 10/04/2022

Fast delivery. However, I ordered the black model and received the model with beige sides. Immediate need for competition so no time to send it back for exchange... first order at cycles et sports, too bad.

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Response from Cycles et Sports Published on 19/04/2022

Thank you for your comment. We apologize for the error and will contact you as soon as possible.

Acheteur Vérifié

Published on 16/04/2022 à 14h25 following a purchase from 02/04/2022

Still waiting for the gloves

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Response from Cycles et Sports Published on 19/04/2022

Thank you for your comment, we will keep you informed of the delay.

Acheteur Vérifié

Published on 25/03/2022 à 17h00 following a purchase from 22/02/2022

I sent an email to complain but never got a reply: product sent without packaging!

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Response from Cycles et Sports Published on 05/04/2022

Thank you for your comment. We will contact you to explain everything in detail.

Acheteur Vérifié

Published on 23/03/2022 à 03h21 following a purchase from 04/03/2022

Delivery time not respected. Reminder sent to ensure package left. Unacceptable

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Response from Cycles et Sports Published on 05/04/2022

Thank you for your comment, we apologize. We usually contact our customers as soon as the delay is exceeded.

Acheteur Vérifié

Published on 08/02/2022 à 11h09 following a purchase from 24/01/2022

Out of 10 items ordered, I only received 7. I was reimbursed but no commercial gesture was made. It's a shame and disappointing that they don't try to make up for their incompetence.

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Acheteur Vérifié

Published on 04/02/2022 à 00h02 following a purchase from 16/01/2022

Out of 4 products ordered, one could not be honored (product finally discontinued although it was marked available on the site), another had to be returned because it did not conform to the description on the site and the product reference. Not very serious. A lot of wasted time and not even a commercial gesture...

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Response from Cycles et Sports Published on 04/02/2022

Thank you for your feedback. We apologize for the inconvenience. As we also have a physical store and our stock is not managed electronically, errors can occur. These errors have been taken into account by us and you have been reimbursed. Sincerely, The Cycles et Sports team

Acheteur Vérifié

Published on 14/01/2022 à 15h48 following a purchase from 03/01/2022

not too keen on having to pay 60 fr for recomended parcels

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