Customer reviews of Cycles et Sports

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 2 553 published reviews
5 2 190 86% 4 197 8% 3 79 3% 2 38 1% 1 49 2%

Summary of reviews

The online store "Cycles et Sports" consistently excels in delivering products quickly and efficiently, with many customers noting that their orders arrived within just a couple of days. The products are described as compliant with the descriptions provided, affirming the accuracy of what is offered on the site. Customers highlight the quality of the items, particularly mentioning specific products like jerseys and shorts as being well-made and fitting as expected.

Reviews 1 and 2 stars

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A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/04/2022
Fast delivery. However, I ordered the black model and received the model with beige sides. Immediate need for competition so no time to send it back for exchange... first order at cycles et sports, too bad.
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Response from Cycles et Sports
Thank you for your comment. We apologize for the error and will contact you as soon as possible.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/04/2022
Still waiting for the gloves
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Response from Cycles et Sports
Thank you for your comment, we will keep you informed of the delay.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/02/2022
I sent an email to complain but never got a reply: product sent without packaging!
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Response from Cycles et Sports
Thank you for your comment. We will contact you to explain everything in detail.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/03/2022
Delivery time not respected. Reminder sent to ensure package left. Unacceptable
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Response from Cycles et Sports
Thank you for your comment, we apologize. We usually contact our customers as soon as the delay is exceeded.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/01/2022
Out of 10 items ordered, I only received 7. I was reimbursed but no commercial gesture was made. It's a shame and disappointing that they don't try to make up for their incompetence.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/01/2022
Out of 4 products ordered, one could not be honored (product finally discontinued although it was marked available on the site), another had to be returned because it did not conform to the description on the site and the product reference. Not very serious. A lot of wasted time and not even a commercial gesture...
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Response from Cycles et Sports
Thank you for your feedback. We apologize for the inconvenience. As we also have a physical store and our stock is not managed electronically, errors can occur. These errors have been taken into account by us and you have been reimbursed. Sincerely, The Cycles et Sports team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/01/2022
not too keen on having to pay 60 fr for recomended parcels
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