Customer reviews of Cycles et Sports

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 2 553 published reviews
5 2 190 86% 4 197 8% 3 79 3% 2 38 1% 1 49 2%

Summary of reviews

The online store "Cycles et Sports" consistently excels in delivering products quickly and efficiently, with many customers noting that their orders arrived within just a couple of days. The products are described as compliant with the descriptions provided, affirming the accuracy of what is offered on the site. Customers highlight the quality of the items, particularly mentioning specific products like jerseys and shorts as being well-made and fitting as expected.

Reviews 1 and 3 stars

Reset filters
M
Maria C.
Rating: 3 out of 5
following a purchase from 14/05/2026
I received an article that I did not order and I am still waiting for my order.
Translated reviews
M
MARIE-LENEIDE I.
Rating: 3 out of 5
following a purchase from 05/04/2026
Good quality items, delivery without problems.
Translated reviews
Response from Cycles et Sports
Dear Marie-Leneide,

Thank you for taking the time to leave a review on our site "Cycles et Sports". We are delighted to hear that you appreciated the quality of our items as well as the smoothness of the delivery. We hope to see you again soon and remain at your disposal for any suggestions that could improve your experience.

Best regards,
The Cycles et Sports team
B
Bruno L.
Rating: 1 out of 5
following a purchase from 06/12/2025
Missing parts in the package, you were supposed to contact us and no one did. Very unreliable site, to be avoided
Translated reviews
Response from Cycles et Sports
Hello Bruno,

Thank you for taking the time to share your experience. We are sincerely sorry to hear that you encountered a problem with your order. In order to resolve this situation as quickly as possible, we invite you to contact us directly by email or phone.

Best regards,
The Cycles and Sports team.
S
Sébastien C.
Rating: 1 out of 5
following a purchase from 20/12/2025
- Had to follow up for them to send me my package - Order of Gatisports organic at the organic price and receipt of non-organic Gatisports
Translated reviews
Response from Cycles et Sports
Hello Sébastien,

Thank you for taking the time to share your experience. We are sincerely sorry to hear that your order did not meet your expectations and we would like to offer our assistance to resolve this situation. Please do not hesitate to contact us directly by private message so that we can discuss it in more detail.

Best regards,
The Cycles and Sports team
A
ANNETTE M.
Rating: 3 out of 5
following a purchase from 12/04/2026
Hello, I returned the product on 27/04/2026 for a size exchange; too small, no news since; delivery is really not fast, compared to other bike stores
Translated reviews
Response from Cycles et Sports
Hello Annette,

Thank you for taking the time to share your experience. We understand your wait and are constantly working to improve our delivery times. Your feedback is valuable to us and we hope to fully satisfy you in your future purchases.

Best regards,
The Cycles and Sports team.
K
Klaus W.
Rating: 3 out of 5
following a purchase from 26/03/2026
sehr gute artikel, faire preise - die zustellung war jedoch eine katastrophe, suchen sie sich bitte einen anderen dienstleister ! vielen dank !
J
Jean L.
Rating: 1 out of 5
following a purchase from 02/05/2026
XL bike gloves too small
Translated reviews
Response from Cycles et Sports
Hello Jean,

Thank you for sharing your feedback. We are sorry to hear that the XL bike gloves do not fit you. Please feel free to contact us to discuss an exchange or a solution that will satisfy you. Your satisfaction is our priority.

Best regards,
The Cycles and Sports team
D
Damien L.
Rating: 3 out of 5
following a purchase from 06/10/2025
Wrong product initially shipped but responsiveness in exchanging for the right product
Translated reviews
Response from Cycles et Sports
Hello Damien,

Thank you for taking the time to share your feedback. We are sorry to hear that you encountered a problem with your initial order, but we are glad that our service was able to respond quickly to your exchange request. Your satisfaction is our priority and we hope that the product you received now meets your expectations. Please do not hesitate to contact us for any further questions.

Best regards,
The Cycles and Sports Team
Y
Younes B.
Rating: 3 out of 5
following a purchase from 08/10/2025
Item not available even though I really wanted it
Translated reviews
Response from Cycles et Sports
Hello Younes,

Thank you for taking the time to share your feedback. We are sorry to hear that the item you wanted was not available. We strive to update our stock regularly and hope you will find what you are looking for soon. Please feel free to contact us if you need assistance or if you would like information on similar items. Your satisfaction is our priority.

Best regards,
The Cycles and Sports team
D
Damien C.
Rating: 3 out of 5
following a purchase from 29/09/2025
Delay far too long. Even if no one is available on the phone, the delay has unfortunately been well exceeded...
Translated reviews
Response from Cycles et Sports
Hello Damien,

Thank you for taking the time to share your feedback. We are sorry to hear that you experienced longer delays than expected and that our customer service was unable to meet your expectations. Your feedback is valuable, and we are constantly working to improve our delivery times and availability. Please feel free to contact us directly for any questions or assistance you may need.

Best regards,
The Cycles and Sports team
L
Lionel F.
Rating: 3 out of 5
following a purchase from 16/09/2025
Overall the transaction and shipping went well.
Translated reviews
Response from Cycles et Sports
Hello Lionel,

Thank you for taking the time to share your feedback on your experience with Cycles and Sports. We are delighted to hear that the transaction and shipping went smoothly. However, if you have any suggestions for improving our services or if something did not fully meet your expectations, please do not hesitate to let us know. Your feedback is valuable to us.

Best regards,
The Cycles and Sports team
R
Renaud S.
Rating: 3 out of 5
following a purchase from 18/09/2025
Not the right reference delivered but never mind, no time to exchange
Translated reviews
Response from Cycles et Sports
Hello Renaud,

Thank you for taking the time to share your feedback. We are sorry to hear that you received an incorrect reference and understand your frustration. Please know that we are committed to improving our service and remain at your disposal if you wish to exchange your product in the future. Your satisfaction is our priority.

Best regards,
The Cycles and Sports team
C
cyril D.
Rating: 1 out of 5
following a purchase from 01/07/2025
I have received my (1st order) placed two weeks ago, but there is a mistake (see photo), as I received 3 Pathfinders and 1 Terra, instead of 4 Pathfinders. What should we do? Thank you in advance, C.
Translated reviews
M
Matthieu G.
Rating: 1 out of 5
following a purchase from 23/06/2025
Product already used sold as new; and bad color between site and product received Lack of professionalism
Translated reviews
Response from Cycles et Sports
Hello Matthieu,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and we will review it carefully to improve our service. Please do not hesitate to contact us directly to resolve this issue.

Best regards,
The Cycles and Sports team
B
bruno G.
Rating: 1 out of 5
following a purchase from 04/06/2025
Package does not match my order!!! Moreover, the return of the package is at my expense!!!
Translated reviews
Response from Cycles et Sports
Hello Bruno,

Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order did not meet your expectations. We want to reassure you: our customer service is here to help you in this situation. Please do not hesitate to contact us directly so that we can find a quick and effective solution. Thank you for your understanding and your trust in Cycles and Sports.

Best regards,
The Cycles and Sports team
F
FREDERIC R.
Rating: 3 out of 5
following a purchase from 31/05/2025
R A S
Translated reviews
Response from Cycles et Sports
Hello Fr1d1ric,

Thank you for taking the time to leave a review on our site "Cycles and Sports". We appreciate your feedback and are glad that everything is in order for you. Please feel free to share your suggestions to improve your experience.

Sportingly,
The Cycles and Sports team
L
Lionel R.
Rating: 3 out of 5
following a purchase from 18/05/2025
I ordered Overstim products marked as available when in fact they are not! It's a bit annoying that they can't keep their stock up to date.
Translated reviews
S
STEPHANE M.
Rating: 1 out of 5
following a purchase from 05/05/2025
Disappointed twice. First time I paid and then I was told it was unavailable and offered a much more expensive item, for me this is forced selling. Second order, protective frame tape sent in a simple bag, Result tape arrived crushed and marked so difficult to apply and a disappointing result. And they don't even apologize after reporting the problem.
Translated reviews
Response from Cycles et Sports
Hello Stéphane,

Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience did not meet your expectations. Your feedback is valuable to us and we will review it closely to improve our service. Please feel free to contact us directly to discuss your concerns and find a satisfactory solution.

Best regards,
The Cycles and Sports team
A
Annick B.
Rating: 1 out of 5
following a purchase from 03/05/2025
Contradictory delivery error; despite email exchanges where everything seemed settled, I did not receive the expected jersey and therefore had to make a return. Waste of time and not very serious....
Translated reviews
Response from Cycles et Sports
Hello Annick,

Thank you for sharing your experience. We are sorry to hear that your order did not meet your expectations and that you encountered difficulties during delivery. Your feedback is valuable and will help us improve our services. Please feel free to contact us directly for any future assistance.

Best regards,
The Cycles and Sports team.
A
Audrey L.
Rating: 3 out of 5
following a purchase from 17/04/2025
Fast and careful shipping, but it's a shame the shoes arrived damaged. As if they had already been used. What a pity!
Translated reviews
Response from Cycles et Sports
Hello Audrey,

Thank you for taking the time to share your feedback. We are delighted that you appreciated the speed and quality of the delivery. However, we are sorry to hear that the shoes arrived damaged. This does not meet our quality standards. We invite you to contact our customer service to resolve this issue as soon as possible. Your satisfaction is our priority.

Best regards,
The Cycles and Sports team
J
Josiane B.
Rating: 1 out of 5
following a purchase from 17/02/2025
Very good, fast, very well packaged product, perfect.
Translated reviews
D
Denis H.
Rating: 3 out of 5
following a purchase from 03/02/2025
👍
Translated reviews
M
Marie-Jeanne R.
Rating: 3 out of 5
following a purchase from 23/01/2025
Problem with the choice of product color, given on the order as being in stock on the site when in fact it is no longer in stock.
Translated reviews
J
Jean-Luc P.
Rating: 1 out of 5
following a purchase from 22/01/2025
Item ordered not available. After modification of the order and payment of the difference: article received not in conformity with the order. Service and after-sales on the other hand very reactive with communication by e-mail. All in all, a lack of professionalism in stock management and order dispatch.
Translated reviews
T
Thomas A.
Rating: 1 out of 5
following a purchase from 18/12/2024
Delays far too long. On the plus side... I was warned but a few weeks later I tried to contact you several times... No answer.
Translated reviews
T
Thibaud C.
Rating: 3 out of 5
following a purchase from 02/12/2024
Long delay (too long) to send the parcel (more than 8 days).
Translated reviews
K
karine L.
Rating: 3 out of 5
following a purchase from 06/12/2024
Responsive after-sales service BUT a product purchased/paid for is finally out of stock and shipping costs are excessive.
Translated reviews
L
laurent S.
Rating: 3 out of 5
following a purchase from 21/11/2024
Necessary update of the products on the website . Obliged to send an email to follow up the order because not informed of the stock shortage . Fairly reactive after-sales service.
Translated reviews
M
madeleine D.
Rating: 3 out of 5
following a purchase from 22/11/2024
Postage too expensive
Translated reviews
S
serge L.
Rating: 3 out of 5
following a purchase from 14/10/2024
I find the coupé vent a bit thin
Translated reviews
S
Severine C.
Rating: 1 out of 5
following a purchase from 10/10/2024
Order problem and no answer for the return of my parcel
Translated reviews
J
Jessica B.
Rating: 1 out of 5
following a purchase from 21/09/2024
The zipper on the jersey I ordered broke on first attempt to wear.
F
FRANK B.
Rating: 1 out of 5
following a purchase from 04/08/2024
Hello, The item received does not correspond to the one ordered...
Translated reviews
J
jean-pierre P.
Rating: 1 out of 5
following a purchase from 10/08/2024
small trot saddle impossible to adjust
Translated reviews
Response from Cycles et Sports
Thank you for your comment, please do not hesitate to send us back the article if it does not fit and to contact our return service Cycles et Sports.
J
Jacques R.
Rating: 3 out of 5
following a purchase from 31/07/2024
I only give 3 stars because I didn't receive my order, but after a reminder I received it very quickly. I think there must have been an oversight.
Translated reviews
Response from Cycles et Sports
Thank you for your comment. The item you ordered is temporarily out of stock, which explains the delay.
J
Jürgen E.
Rating: 1 out of 5
following a purchase from 01/08/2024
unequal sizes payback no reimbursement so far very low
Translated reviews
Response from Cycles et Sports
Thank you for your comment, we have refunded the returned jersey, the model you chose is designed to be very tight to the body Cycles et Sports
R
Rahul J.
Rating: 3 out of 5
following a purchase from 13/07/2024
Hi, The goods arrived in pristine condition, but was a bit disappointed as one of the item was not shipped despite me waiting for the back-order. Staff at Cycles et Sports are humbled but do lack communication etiquette. They need to improve on it.
B
Bruno V.
Rating: 1 out of 5
following a purchase from 28/07/2024
Cuissard assos: box torn off sent in a LU cookie box too small for the cardboard box of the cuissard
Translated reviews
Response from Cycles et Sports
Thank you for your comment, we apologize for this inconvenience, we will make a return to our teams to prevent this from happening again.
N
nicolas M.
Rating: 3 out of 5
following a purchase from 01/06/2024
Delivery really too long + 10 days Can you assure me that if I order again on your site delivery will be faster?
Translated reviews
Response from Cycles et Sports
Thank you for your comment, please contact us in advance via our phone line for your next order cordially
X
Xavier H.
Rating: 3 out of 5
following a purchase from 21/05/2024
The order was not processed for 20 days, then I sent an e-mail which went unanswered. I called 2 days later and a friendly employee told me that the person in charge of these things was telecommuting. He seemed surprised that I hadn't received any reply, but the situation was resolved a few days later without me receiving a reply to the e-mail. The parcel arrived a little damaged but the items were in good condition.
I'm saying all this not because I'm unhappy but to help you, I hope, with these internal problems.
Translated reviews
Response from Cycles et Sports
Thank you for your feedback. We apologize for the unusual processing time and lack of communication. We will do our utmost to improve our internal communication and ensure that our customers are informed in a timely manner. We are delighted that you have finally received your order in good condition and we hope that you will be satisfied with our products. Your feedback helps us to improve and we thank you for that. Sincerely, The Cycles et Sports team.
We use cookies for audience measurement and improving user experience.