Cycles et Sports showcases strong product reliability and variety, with multiple mentions of fast, on-time delivery and items arriving well packaged and as described. Customers highlight responsive, attentive service, including quick email replies, helpful phone advice, and easy replacement or refunds when items are unavailable, reinforcing a reliable shopping experience. The store is praised for quality and fit across multiple product categories (clothing, shoes, helmets, gloves), with clear indications of good value, up-to-date stock when possible, and convenient delivery options, including pick-up locker availability. Overall, shoppers repeatedly note smooth ordering, accurate products, and supportive customer care that enables quick and satisfying purchases.
Hi, The goods arrived in pristine condition, but was a bit disappointed as one of the item was not shipped despite me waiting for the back-order. Staff at Cycles et Sports are humbled but do lack communication etiquette. They need to improve on it.
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Bruno V.
Rating: 1 out of 5
following a purchase from 28/07/2024
Cuissard assos: box torn off sent in a LU cookie box too small for the cardboard box of the cuissard
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Response from Cycles et Sports
Thank you for your comment, we apologize for this inconvenience, we will make a return to our teams to prevent this from happening again.
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Nicolas M.
Rating: 3 out of 5
following a purchase from 01/06/2024
Delivery really too long + 10 days Can you assure me that if I order again on your site delivery will be faster?
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Response from Cycles et Sports
Thank you for your comment, please contact us in advance via our phone line for your next order cordially
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Xavier H.
Rating: 3 out of 5
following a purchase from 21/05/2024
The order was not processed for 20 days, then I sent an e-mail which went unanswered. I called 2 days later and a friendly employee told me that the person in charge of these things was telecommuting. He seemed surprised that I hadn't received any reply, but the situation was resolved a few days later without me receiving a reply to the e-mail. The parcel arrived a little damaged but the items were in good condition.
I'm saying all this not because I'm unhappy but to help you, I hope, with these internal problems.
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Response from Cycles et Sports
Thank you for your feedback. We apologize for the unusual processing time and lack of communication. We will do our utmost to improve our internal communication and ensure that our customers are informed in a timely manner. We are delighted that you have finally received your order in good condition and we hope that you will be satisfied with our products. Your feedback helps us to improve and we thank you for that. Sincerely, The Cycles et Sports team.
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Pierre Etienne B.
Rating: 1 out of 5
following a purchase from 23/05/2024
Sending a jersey that doesn't correspond to what I ordered, then having to pay the return shipping costs is a shame. I won't be ordering from your site again, you're losing a regular customer.
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Response from Cycles et Sports
Thank you for your comment, you have accepted this size change and our sales conditions in an email dated 23/05/2024. We will contact you as soon as possible.
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Valentin R.
Rating: 1 out of 5
following a purchase from 18/05/2024
No response in the tracking chat. I had to contact them again for my parcel to leave after 2 weeks without shipment. Once arrived, size error...
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Response from Cycles et Sports
Thank you for your comment, we apologize, we are waiting for your photo to correct this error.
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Alexandre D.
Rating: 3 out of 5
following a purchase from 18/05/2024
Product out of stock not noted on the site, email sent quickly but I only got what you offered and not the 3rd blue pair I wanted Apart from that, good product quality.
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Response from Cycles et Sports
We thank you for your feedback and apologize for the shortage of the third pair of blue. We take note of your comment and will make sure this does not happen again in the future. We are delighted to know that you are satisfied with the quality of our products. Thank you for your confidence in our company. Sincerely, The Cycles et Sports team.
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Dominique L.
Rating: 1 out of 5
following a purchase from 14/05/2024
Sending the wrong product
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Response from Cycles et Sports
Thank you for your comment, we apologize, your money has been refunded cordially
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Xavier C.
Rating: 3 out of 5
following a purchase from 30/04/2024
Poor communication on delivery times, I had to be the one to call back to check on the status of the order. Communication is an essential point for me when buying online. 20 days between order and dispatch with no news is not a standard feature of online commercial sites. Otherwise contents delivered as ordered.
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Response from Cycles et Sports
Hello, we are sorry for this misunderstanding about delivery times, we will do what is necessary to improve our communication on this subject. However, we are pleased that you have received the product you ordered. We take your comments into account so that we can continue to improve and offer you a quality service. Thank you for your trust and understanding. Sincerely, the Cycles et Sports team.
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Joseph-Reinette R.
Rating: 3 out of 5
following a purchase from 14/04/2024
For my first order, I can't express myself on your site. Furthermore, my rating for my order is mediocre because having ordered 3 items and only receiving one (while I was impatiently waiting for this one) is difficult to understand, especially since I'm 8000 kms away and paying customs taxes. After complaining, I hope to see my complaints come to fruition.
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Response from Cycles et Sports
Thank you for your comment. Have you been reimbursed for the 2 items?
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Frederic S.
Rating: 3 out of 5
following a purchase from 15/04/2024
I placed my order on Monday 15/04 and it was validated. After a few days without progress, I contacted the site. I was told that although the gloves were "in stock", they were not physically present and had to be "repatriated" before shipping. I was assured that they would be dispatched on Monday 22/04. On the 23rd, as there had been no change, I contacted the site again and was told they would be dispatched on Friday 26th, which they did, with receipt on Monday 29/04. 15 days to receive an order, when shipping costs 4.91 eur, is really too long!
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Response from Cycles et Sports
Hello Frederic, we are sorry for the longer than expected delivery time. We are doing our best to improve our process to avoid this kind of situation in the future. We take note of your feedback and will work to reduce our delivery times. We hope to see you back on our site soon. Thank you for your feedback and patience. Cycles et Sports
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Gérard M.
Rating: 3 out of 5
following a purchase from 07/03/2024
announced deadlines not met. obliged to phone for order information
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Response from Cycles et Sports
We're sorry to hear that you've experienced difficulties with our Cycles et Sports website. We do our best to meet our delivery deadlines and apologize for any inconvenience this may have caused. We will do our best to improve our communication in the future. Thank you for taking the time to give us your feedback. Sincerely, The Cycles et Sports team.
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Philippe I.
Rating: 3 out of 5
following a purchase from 11/03/2024
Does the battery make noise when discharging?
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Response from Cycles et Sports
Thank you for your review of our Cycles et Sports website. We are sorry to hear that you are experiencing a problem with your battery. Please contact us directly. Sincerely, The Cycles et Sports team.
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Adrien B.
Rating: 1 out of 5
following a purchase from 03/02/2024
New shoes ordered but already worn.
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Response from Cycles et Sports
Thank you for your comment, could you please send us some pictures at inocyclesetsports.com of the product received.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2023
I have four accounts on this website and spent 14000 euros. When it comes to promotions, the prices are really competitive. This is objective reality. But this website seems very outdated, unlike websites from the 21st century. I often buy things without a tracking number. I don't even know if my things have been sent out or not. I bought some things in December 2023, but when I received them, missing 2 helmets and 1 saddle. The website didn't say anything.They informed me that the helmet was out of stock and gave me a refund until I contacted them proactively. I don't know whether they will pretend everything is normal if I don't contact them, It's been a month now, and the saddle they owe me hasn't been resolved yet
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Response from Cycles et Sports
Hello, we are sorry to hear about your inconvenience with our site. We take your feedback seriously and are currently working on improving our delivery service to ensure the traceability of all orders. To avoid any delivery problems abroad, we have chosen to split your order into several packages. The problem with the missing item has since been resolved. Please excuse us, Kind regards. Cycles et Sports team
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Fabien D.
Rating: 1 out of 5
following a purchase from 03/01/2024
Wrong size sent ...
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Response from Cycles et Sports
Hello, we will do everything to improve our service and avoid this type of inconvenience in the future. Thank you for your confidence. The Cycles et Sports team.
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Jonathan C.
Rating: 1 out of 5
following a purchase from 29/12/2023
Fox racing hat too small, it doesn't say it's a child's hat. Photos non contractual. I kept it for my 9 month old son and it fits him perfectly, that's how big the hat is! I ordered it for myself. I will not order from Cycle et Sport again.
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Response from Cycles et Sports
Thank you for your comment, we will contact you to solve the problem because normally you should have received a hat adult size cordially
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Olivier S.
Rating: 3 out of 5
following a purchase from 01/12/2023
The delivery date is not estimated, it would be useful to think about it!
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Response from Cycles et Sports
Hello Olivier, thank you for your review of our Cycles et Sports website. We are delighted that you like our promotions. We have taken into account your remark concerning the estimated delivery date and we will make sure to add it in the future. We hope to see you soon on our site. Thank you again for your 3/5 rating. Cycles and Sports
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Stéphane B.
Rating: 3 out of 5
following a purchase from 18/10/2023
I received an L size instead of an M.
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Response from Cycles et Sports
We apologize for this error on our part. The error has been corrected. We do our best to satisfy our customers and we hope to be able to offer you a more positive experience with your next purchase. Thank you for your feedback. Cycles et Sports
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Olivier R.
Rating: 3 out of 5
following a purchase from 03/11/2023
wrong color but sent anyway...
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Laurent S.
Rating: 3 out of 5
following a purchase from 19/10/2023
I had to restart the site to find out the status of this one....
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Alexander D.
Rating: 1 out of 5
following a purchase from 03/10/2023
After I received the order and it arrived, I realized I hadn't bought a mistake from the store because they sent me another product and after several days of emailing, it wasn't worth it. think before you buy
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Response from Cycles et Sports
Thank you for your comment. We'll be in touch.
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Jean-Luc M.
Rating: 3 out of 5
following a purchase from 23/09/2023
Out of stock after placing order. Extra time granted, but would like to receive the product in another color. Request not taken into account!
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Bruno P.
Rating: 3 out of 5
following a purchase from 18/09/2023
Choice and beautiful equipment, but stock not always up to date (item shown as available when no longer in stock). Purchase debited on day of sale, but parcel dispatched 10 days later.
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Gwenael L.
Rating: 3 out of 5
following a purchase from 13/09/2023
Shoes not available at time of order (contrary to those displayed on the site) because shipped a week late.
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Jean-Luc H.
Rating: 3 out of 5
following a purchase from 08/09/2023
Delivery time too long, over 1 week
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Françoise M.
Rating: 3 out of 5
following a purchase from 09/09/2023
The color is different and the delay quite long
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Guillaume M.
Rating: 3 out of 5
following a purchase from 10/09/2023
Nothing to say about the speed of shipment, which is very fast. Nothing to say about the quality of the product ordered, but unfortunately the description is wrong, so I have to pay 6€70 in return shipping costs because of a description that does not fully correspond to the product.
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Response from Cycles et Sports
Thank you for your comment, could you please let us know on our contact email the problem linked to the description , cordially
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'Aymerick+' M.
Rating: 1 out of 5
following a purchase from 28/06/2023
Stock not up to date, I placed an order with all items in stock but there was one that was out of stock (I knew it more than 2 weeks after the order) I was told early August for delivery but I had to restart several times because I had still received nothing. In mid-August I was told "I'll have to look into it with the supplier and get back to you. 15 days later I had to call again because there was no lead time and another week later I had to make a Paypal claim and then, as luck would have it, 1 or 2 hours later I had a reply... So the after-sales service is really not very responsive or even less than very unresponsive (as some of the comments have already said).
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Response from Cycles et Sports
Thank you for your comment, we apologize for this inconvenience, we will report this problem encountered, however you have been refunded cordially
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Philippe S.
Rating: 3 out of 5
following a purchase from 29/08/2023
All ok, except for excessive delivery costs and the shame of not offering a prepaid label service for the return shipping costs. 10€ each way and 15€ to send back due to an order error (on my part).
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François M.
Rating: 3 out of 5
following a purchase from 04/07/2023
The products were received on time and in good condition, so very good from a logistical point of view. The price of the helmet seemed interesting, but when I received it, I discovered that its manufacturing date was 2021 for an order placed in mid-2023...
For a product that should be changed after 5 years, this information should be mentioned on the website at the time of purchase, so that I can make an informed purchase, since it's already halfway through its life before I've even put it on my head. Let's hope that its storage over the last 2 years has been favorable to its good "conservation"
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Patrice L.
Rating: 3 out of 5
following a purchase from 10/08/2023
Sizes not in line with sites
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Gilles A.
Rating: 1 out of 5
following a purchase from 07/08/2023
I suppose you want to know why I didn't give you any stars, simply because the delivery time was too long and completely wrong. The address was very precise with the door code, floor, door number, building number etc. .... ) In addition, we chose delivery by chronopost, but in the end, not only did we have to wait for the delivery day set by the agent, who never showed up, only to receive a colissimo notice and have to go to the post office to pick up the parcel. so the service sucked.
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Response from Cycles et Sports
Thank you for your comment, the parcel left the same day as the order, it was delivered by Colissimo and not Chronopost, unfortunately, we are powerless if the deliverers encounter difficulties in delivering to you, best regards.
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Thierry M.
Rating: 1 out of 5
following a purchase from 26/07/2023
Enormous error to indicate a product in stock when it is not the case. I paid a colissimo and spent useless time on the phone for a part ordered on August 3rd and which arrived on August 13th when I had indicated that I would no longer be at this address from the 12th! The end result: I won't be able to pick up this product until mid-September...
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Response from Cycles et Sports
Thank you for your comment. We apologize for the delay.
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Olivia R.
Rating: 3 out of 5
following a purchase from 19/07/2023
There's nothing special about the site other than the advantage of having the item I wanted at a reasonable price.
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Alain S.
Rating: 3 out of 5
following a purchase from 26/07/2023
I think it would be better to group products by brand.
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Pierre L.
Rating: 3 out of 5
following a purchase from 25/06/2023
Lack of information on customs duties. Some sites tell you before you buy. It cost me $100 CDN for shipping and customs. Not a bargain after all.
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Michel D.
Rating: 3 out of 5
following a purchase from 27/06/2023
haphazard article classification
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Philip A.
Rating: 1 out of 5
following a purchase from 12/06/2023
shipping too expensive
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Response from Cycles et Sports
Thank you for your comment, however you have paid the lowest rate for a shipment, for your information if your order had reached 80 euros TTC you would not have paid shipping costs for delivery in metropolitan France cordially
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Pierrette J.
Rating: 1 out of 5
following a purchase from 09/06/2023
I ordered a bicycle basket for a dog, firstly late delivery I had to send an email, and secondly the basket arrived damaged inside (wicker basket), I sent an email again, reply we will contact you for exchange or refund, I'm still waiting for a reply, in short I keep the basket but I will not order again, sorry!
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Response from Cycles et Sports
Thank you for your comment, we have contacted you for exchange or refund but you told us you wanted to keep the basket, if you change your mind thank you to contact us directly cordially
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