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J
Rating: 4 out of 5
well
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Customer reviews of Cycles et Sports
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 2 553 published reviews
Summary of reviews
The online store "Cycles et Sports" consistently excels in delivering products quickly and efficiently, with many customers noting that their orders arrived within just a couple of days. The products are described as compliant with the descriptions provided, affirming the accuracy of what is offered on the site. Customers highlight the quality of the items, particularly mentioning specific products like jerseys and shorts as being well-made and fitting as expected.
Reviews 2 and 4 stars
Reset filtersP
Rating: 4 out of 5
Good item, fast delivery
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N
Rating: 4 out of 5
Satisfactory product, size ok. The only drawback is that the instructions for adjusting the straps are not included in the package.
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L
Rating: 4 out of 5
Fast and accurate delivery
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C
Rating: 4 out of 5
many quid pro quos with the order which generated a delivery time of almost 1 month
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Response from Cycles et Sports
Hello Chantal, thank you for your feedback on our Cycles et Sports website. We apologize for the misunderstanding that led to a longer-than-expected delivery time. We have taken your comment into account and will do everything we can to improve our service. Thank you for choosing Cycles et Sports
J
Rating: 4 out of 5
Sites not up to date on sizes
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Response from Cycles et Sports
Thank you for your constructive feedback, Jérôme. Customer satisfaction is very important to us, and we'll be sure to update our product sizing information as soon as possible. Cycles and Sports
R
Rating: 4 out of 5
Efficient service. The jacket I received was satisfactory
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A
Rating: 2 out of 5
The items I received are very good however I did not receive 3 items which is very disappointing knowing that it was for a gift.
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Response from Cycles et Sports
Are you sure because my colleague who prepared your parcel remembers perfectly having put all your articles in your parcel? Sincerely Cycles et Sports
A
Rating: 4 out of 5
The garment's characteristics didn't match what I was looking for. But was it up to Cycles et Sports to be more exhaustive than the manufacturer's data... that would be quite a job. So I used the returns procedure. No worries about processing and reimbursement. On arrival, however, I had to pay for the return postage. That was the small problem with this mail-order experience. Then there were a few minor stock updating problems, with a partial cancellation due to an unavailable item. Finally, very "human" contacts, and that's a pleasure.
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V
Rating: 4 out of 5
Received as ordered. However, I would have liked a small welcome gift for the new customer!
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G
Rating: 4 out of 5
The delivery was on time and in good condition. For the moment I can only say that because it is a Christmas gift.
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C
Rating: 4 out of 5
Professional, trustworthy team Too bad there's no correlation between store stocks and the Internet.
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J
Rating: 4 out of 5
Everything is in order, but please allow a good week for delivery ...
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B
Rating: 4 out of 5
Easy ordering and express delivery
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E
Rating: 4 out of 5
Good tube for top-of-the-range bikes with corresponding tires, because you gain speed compared with other standard tubes.
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J
Rating: 4 out of 5
Impeccable service and quality product
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S
Rating: 4 out of 5
Fast delivery, as described.
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C
Rating: 4 out of 5
Good price. Received item with no problem.
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B
Rating: 2 out of 5
My 1st order was delayed by 10 days even though the products were advertised as being in stock. 2nd order placed this week on Monday morning: Friday morning still no news of dispatch, reminder e-mail still unanswered. I still don't know when I'll receive my equipment. Not a professional, I don't think I'll be ordering from Cyles et Sports again.
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Response from Cycles et Sports
Hello Ben, thank you for your review. We're sorry for the delay you experienced with your first order. However, we will get back to you as your second order has been announced as delivered. Thank you for your confidence and have a nice day. The Cycles et Sports team.
Y
Rating: 4 out of 5
Getting there on time
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E
Rating: 2 out of 5
2 weeks to receive a jersey by Colissimo.....
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Response from Cycles et Sports
Thank you for your comment. We apologize for the delay.
Y
Rating: 2 out of 5
Hanger tape 2;5 Order of July 17 stock not specified no info of followed 2 requests of followed form contact without answer 1 request on Facebook without answer 1 request messanger one will see and hold you with the current Finally I call with tel Ha I make you leave the order but always nothing I call back with tel article not in stock Shimano cannot deliver to me since the beginning article not in stock do you want of the 3,5 mm I say yes but I would have péféré of the 2.5 because to put the ends hello. Finally order received August 17 1 month to have a ribbon hanger is not encouraging for the continuation I think I'll return to Amazon. Good day YVES LONGO
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Response from Cycles et Sports
Thank you for your comment, we apologize that the delay on this article turned out to be longer than expected, sports, Cycles et Sports
T
Rating: 4 out of 5
For those who prefer comfort "These shoes are a joy to wear! The sole is very comfortable, and the mesh upper lets the foot breathe. Perfect for long outings. The only drawback is that if you have a very strong foot, the shoe is a little narrow at the tongue. The usual size is perfect.
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Response from Cycles et Sports
Thank you for your positive review of our cycling shoes! We're delighted that you enjoyed their comfort and breathability during your long rides. Sincerely, The Cycles et Sports team.
T
Rating: 2 out of 5
very disappointed! I sent you 2 messages, no response, a product was missing, so please communicate! a refund of 18euros and basta!
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Response from Cycles et Sports
Thank you for your comment, you have been refunded 18 euros for items not available in Cycles et Sports.
Y
Rating: 4 out of 5
happy with the glasses, mailing could have been faster communication was good
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L
Rating: 4 out of 5
Fast delivery, easy-to-use website.
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Response from Cycles et Sports
Thank you very much for your positive feedback on our Cycles et Sports website! We are delighted to hear that you appreciated the speed of delivery and the ergonomics of our platform. We hope to see you soon among our satisfied customers. We hope to see you soon!
S
Rating: 4 out of 5
+++Great+++
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O
Rating: 4 out of 5
Very serious site, dispatched within 48 hours
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M
Rating: 4 out of 5
A stock shortage delayed delivery but I was informed promptly.
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T
Rating: 4 out of 5
Very interesting and comprehensive site
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A
Rating: 2 out of 5
More than 3 weeks before receiving my order. This was due to Assos overshoes not being in stock, even though they were in stock on the website... Replaced by another Assos model that I had requested in size 43-44 and received in size 41-42... fortunately they fit. Dissatisfied with this order.
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Response from Cycles et Sports
Thank you for your comment, we apologize for the inconvenience, we will get back to you, Sincerely
S
Rating: 4 out of 5
Products as described, but long delivery time for a Colissimo! Well received all the same.
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P
Rating: 4 out of 5
Orders are processed fairly quickly. Not so fast for information by e-mail
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B
Rating: 4 out of 5
well
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P
Rating: 4 out of 5
Order received on time with request for prior agreement to change model due to stock shortage.
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E
Rating: 2 out of 5
My first order was ok and fast but the second one took longer (ok, there were the May bank holidays) and I had an objective in my order with no response even though I had contacted the people via chat.
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Response from Cycles et Sports
Thank you for your comment, the response time can sometimes be longer via chat, the best is to call us directly 04 76 79 16 79, cordially
J
Rating: 4 out of 5
bien un peusurpris qu'il n'y a qu'un serrage BOA ;sur mon ancienne gaerne il y en a 2
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M
Rating: 4 out of 5
Ras 09
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F
Rating: 4 out of 5
Small problem with a robot window that prevents information from being seen
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E
Rating: 4 out of 5
Delivery was a little late, but it was still correct.
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