Customer reviews of Cycles et Sports

Responsive to my requests.

Too many missing items that they don't mention when ordering, so the order is delayed while they restock. Regular delivery errors twice already. Otherwise they have the brand I like and that's why I continue to order, but maybe not for much longer. And no commercial gestures, which is a shame considering their errors and the large amounts I leave them.

I have already placed several orders with this retailer, in whom I have complete confidence. However, the last delivery was a little long: the parcel was dispatched a week after the order was placed. It should be pointed out, however, that this was in August, so a shortage of staff may explain the delay.

Stock status not kept up to date, some items are marked in stock when they are no longer in stock or, for new items, are marked in stock when they have not yet arrived, plus payment is cashed directly before the item has even been sent, whereas on other sites payment is cashed when the item is sent, and so in my case, where the order was not complete, I had to wait 2 weeks between the day I placed the order and the day it was dispatched to get a partial refund (item missing), and after 3 calls to find out the status of my order (the 2nd new item in stock had not yet arrived after more than a week's delay).I should have received my order in 48/72 hours (since the items were in stock...), but I only received a partial refund in 2 weeks and because I called them several times...so no, I don't recommend cycles et sports.

Very good service

Perfect order and delivery Too bad that on your site the jersey was in size xl and in the end you had more size but it's okay I'm satisfied with my order.

Site a bit confusing. But OK if you know what you're looking for. Slow logistics but I wasn't in a hurry.

Customer service not customer-oriented, I won't be ordering from them again.

Fine

Ordered 2 cans of different brands in stock. I was informed by e-mail that one of the cans was not in stock. I had ordered on the site because the two cans were in stock, despite being much more expensive than elsewhere. Wrong stock, and no offer of a commercial gesture to apologize for their mistake.

Delivery in a relay point which refuses the reception !!!

Shipping costs too high

Customer for years

Fast delivery

Satisfied with my experience on this site

Fast delivery. For jersey size too small send back and ask for refund as larger size not available. Shorts and gloves impeccable.

It would be nice not to include an exchange form when the parcel goes abroad. Confusion for returns. VAT should be credited when the purchased product is delivered outside the continent according to tax law. on the other hand , Very nice product .

On the plus side: fast order processing and dispatch. Easy contact. Competitive prices. Negative side: Site a bit old school, item search not optimal. One big negative: return of items. It's possible, but the customer has to pay for it, without knowing whether the item will be exchanged or refunded. The competition has long since moved on to the "Amazon" model.

Hello Disappointed with the insole of the shoes could put a good pair of sole for shoes at this price Greetings

Quality product but difficult to contact staff

Fine

Product conforms to the description. The only missing star is the black color, which is no longer available. I was very well received on the phone before validating my order.

Fast

meets my expectations

Clear website, fast ordering and shipping!

Very satisfied with the package received. I would have given it 5 stars if the order tracking had been better. After I placed my order, 1 week went by without me knowing what had happened to it. Apart from that, nothing to say. Cdt

reimbursement made following an unavailable product, possibility of a telephone call from a salesperson to choose a similar product

Always satisfied with the quality and availability of the products on offer. I'm taking off one star because one pair of shorts was not packaged.

Good, but the dotted lines on the cardboard box to make it easier to open are a bad idea, as the box I received was open at this point. Fortunately, the contents had not disappeared. There was no adhesive on this side of the box, which was very good for fast shipping and receiving. Thanks to the Cycles & Sports team.

No worries with the site and the deadlines! Choice, prices with special offers too... In my last order, I got the wrong size and the second item is too big.

Quality product, special price.

clarity of the site, correct price and delivery times

The 2 foams received were folded in their packaging. One of the foams had a rigid structure which is now marked.

Delivery times too long

Serious site and correct reception time

Interesting choice of items, fast delivery, correct packaging.

Items conform to order; fast delivery; responsive customer service following a product out-of-stock situation (replacement after telephone call).

EXCELLENT

Order processed fairly quickly but no tracking available

only black cans when other colors are validated by the order. But phone call to report it.