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F
Rating: 4 out of 5
Product in perfect condition. Delivery a little long.
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Customer reviews of Cycles et Sports
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 2 553 published reviews
Summary of reviews
The online store "Cycles et Sports" consistently excels in delivering products quickly and efficiently, with many customers noting that their orders arrived within just a couple of days. The products are described as compliant with the descriptions provided, affirming the accuracy of what is offered on the site. Customers highlight the quality of the items, particularly mentioning specific products like jerseys and shorts as being well-made and fitting as expected.
Reviews 3 and 4 stars
Reset filtersJ
Rating: 4 out of 5
well
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P
Rating: 4 out of 5
Good item, fast delivery
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N
Rating: 4 out of 5
Satisfactory product, size ok. The only drawback is that the instructions for adjusting the straps are not included in the package.
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D
Rating: 3 out of 5
👍
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M
Rating: 3 out of 5
Problem with the choice of product color, given on the order as being in stock on the site when in fact it is no longer in stock.
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L
Rating: 4 out of 5
Fast and accurate delivery
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C
Rating: 4 out of 5
many quid pro quos with the order which generated a delivery time of almost 1 month
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Response from Cycles et Sports
Hello Chantal, thank you for your feedback on our Cycles et Sports website. We apologize for the misunderstanding that led to a longer-than-expected delivery time. We have taken your comment into account and will do everything we can to improve our service. Thank you for choosing Cycles et Sports
J
Rating: 4 out of 5
Sites not up to date on sizes
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Response from Cycles et Sports
Thank you for your constructive feedback, Jérôme. Customer satisfaction is very important to us, and we'll be sure to update our product sizing information as soon as possible. Cycles and Sports
T
Rating: 3 out of 5
Long delay (too long) to send the parcel (more than 8 days).
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R
Rating: 4 out of 5
Efficient service. The jacket I received was satisfactory
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K
Rating: 3 out of 5
Responsive after-sales service BUT a product purchased/paid for is finally out of stock and shipping costs are excessive.
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L
Rating: 3 out of 5
Necessary update of the products on the website . Obliged to send an email to follow up the order because not informed of the stock shortage . Fairly reactive after-sales service.
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A
Rating: 4 out of 5
The garment's characteristics didn't match what I was looking for. But was it up to Cycles et Sports to be more exhaustive than the manufacturer's data... that would be quite a job. So I used the returns procedure. No worries about processing and reimbursement. On arrival, however, I had to pay for the return postage. That was the small problem with this mail-order experience. Then there were a few minor stock updating problems, with a partial cancellation due to an unavailable item. Finally, very "human" contacts, and that's a pleasure.
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M
Rating: 3 out of 5
Postage too expensive
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V
Rating: 4 out of 5
Received as ordered. However, I would have liked a small welcome gift for the new customer!
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G
Rating: 4 out of 5
The delivery was on time and in good condition. For the moment I can only say that because it is a Christmas gift.
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C
Rating: 4 out of 5
Professional, trustworthy team Too bad there's no correlation between store stocks and the Internet.
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J
Rating: 4 out of 5
Everything is in order, but please allow a good week for delivery ...
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B
Rating: 4 out of 5
Easy ordering and express delivery
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S
Rating: 3 out of 5
I find the coupé vent a bit thin
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E
Rating: 4 out of 5
Good tube for top-of-the-range bikes with corresponding tires, because you gain speed compared with other standard tubes.
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J
Rating: 4 out of 5
Impeccable service and quality product
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S
Rating: 4 out of 5
Fast delivery, as described.
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C
Rating: 4 out of 5
Good price. Received item with no problem.
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Y
Rating: 4 out of 5
Getting there on time
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T
Rating: 4 out of 5
For those who prefer comfort "These shoes are a joy to wear! The sole is very comfortable, and the mesh upper lets the foot breathe. Perfect for long outings. The only drawback is that if you have a very strong foot, the shoe is a little narrow at the tongue. The usual size is perfect.
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Response from Cycles et Sports
Thank you for your positive review of our cycling shoes! We're delighted that you enjoyed their comfort and breathability during your long rides. Sincerely, The Cycles et Sports team.
J
Rating: 3 out of 5
I only give 3 stars because I didn't receive my order, but after a reminder I received it very quickly. I think there must have been an oversight.
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Response from Cycles et Sports
Thank you for your comment. The item you ordered is temporarily out of stock, which explains the delay.
Y
Rating: 4 out of 5
happy with the glasses, mailing could have been faster communication was good
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R
Rating: 3 out of 5
Hi, The goods arrived in pristine condition, but was a bit disappointed as one of the item was not shipped despite me waiting for the back-order. Staff at Cycles et Sports are humbled but do lack communication etiquette. They need to improve on it.
L
Rating: 4 out of 5
Fast delivery, easy-to-use website.
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Response from Cycles et Sports
Thank you very much for your positive feedback on our Cycles et Sports website! We are delighted to hear that you appreciated the speed of delivery and the ergonomics of our platform. We hope to see you soon among our satisfied customers. We hope to see you soon!
S
Rating: 4 out of 5
+++Great+++
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O
Rating: 4 out of 5
Very serious site, dispatched within 48 hours
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M
Rating: 4 out of 5
A stock shortage delayed delivery but I was informed promptly.
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T
Rating: 4 out of 5
Very interesting and comprehensive site
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S
Rating: 4 out of 5
Products as described, but long delivery time for a Colissimo! Well received all the same.
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P
Rating: 4 out of 5
Orders are processed fairly quickly. Not so fast for information by e-mail
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B
Rating: 4 out of 5
well
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N
Rating: 3 out of 5
Delivery really too long + 10 days Can you assure me that if I order again on your site delivery will be faster?
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Response from Cycles et Sports
Thank you for your comment, please contact us in advance via our phone line for your next order cordially
X
Rating: 3 out of 5
The order was not processed for 20 days, then I sent an e-mail which went unanswered. I called 2 days later and a friendly employee told me that the person in charge of these things was telecommuting. He seemed surprised that I hadn't received any reply, but the situation was resolved a few days later without me receiving a reply to the e-mail. The parcel arrived a little damaged but the items were in good condition.
I'm saying all this not because I'm unhappy but to help you, I hope, with these internal problems.
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I'm saying all this not because I'm unhappy but to help you, I hope, with these internal problems.
Response from Cycles et Sports
Thank you for your feedback. We apologize for the unusual processing time and lack of communication. We will do our utmost to improve our internal communication and ensure that our customers are informed in a timely manner. We are delighted that you have finally received your order in good condition and we hope that you will be satisfied with our products. Your feedback helps us to improve and we thank you for that. Sincerely, The Cycles et Sports team.