Customer reviews of Cycles et Sports

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FRANCOIS D.

Rating: 4 out of 5

Published on 31/10/2023 à 09h42 following a purchase from 24/10/2023

Easy navigation

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Laurent S.

Rating: 3 out of 5

Published on 30/10/2023 à 07h17 following a purchase from 19/10/2023

I had to restart the site to find out the status of this one....

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Jean-Luc M.

Rating: 3 out of 5

Published on 22/10/2023 à 13h45 following a purchase from 23/09/2023

Out of stock after placing order. Extra time granted, but would like to receive the product in another color. Request not taken into account!

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GILLES C.

Rating: 4 out of 5

Published on 22/10/2023 à 11h52 following a purchase from 07/10/2023

fast and responsive

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daniel B.

Rating: 4 out of 5

Published on 21/10/2023 à 20h11 following a purchase from 13/10/2023

The order was processed very quickly and I had no problems with the scheduled delivery to a post office.

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jean-luc T.

Rating: 4 out of 5

Published on 14/10/2023 à 18h15 following a purchase from 05/10/2023

More information on delivery times.

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Sébastien P.

Rating: 4 out of 5

Published on 13/10/2023 à 14h48 following a purchase from 01/10/2023

Fast delivery, items conform, good grip on the tire.

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Bruno P.

Rating: 3 out of 5

Published on 07/10/2023 à 11h34 following a purchase from 18/09/2023

Choice and beautiful equipment, but stock not always up to date (item shown as available when no longer in stock). Purchase debited on day of sale, but parcel dispatched 10 days later.

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Gwenael L.

Rating: 3 out of 5

Published on 06/10/2023 à 16h51 following a purchase from 13/09/2023

Shoes not available at time of order (contrary to those displayed on the site) because shipped a week late.

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JEAN-LUC H.

Rating: 3 out of 5

Published on 05/10/2023 à 22h52 following a purchase from 08/09/2023

Delivery time too long, over 1 week

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Françoise M.

Rating: 3 out of 5

Published on 24/09/2023 à 15h07 following a purchase from 09/09/2023

The color is different and the delay quite long

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Frédéric C.

Rating: 4 out of 5

Published on 19/09/2023 à 20h16 following a purchase from 14/09/2023

see notice below

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Guillaume M.

Rating: 3 out of 5

Published on 17/09/2023 à 21h23 following a purchase from 10/09/2023

Nothing to say about the speed of shipment, which is very fast. Nothing to say about the quality of the product ordered, but unfortunately the description is wrong, so I have to pay 6€70 in return shipping costs because of a description that does not fully correspond to the product.

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Response from Cycles et Sports Published on 02/10/2023

Thank you for your comment, could you please let us know on our contact email the problem linked to the description , cordially

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Frederic P.

Rating: 4 out of 5

Published on 17/09/2023 à 20h19 following a purchase from 07/09/2023

Hello order received 3 days after, very well packaged renewed

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William R.

Rating: 4 out of 5

Published on 07/09/2023 à 14h02 following a purchase from 21/08/2023

Responsive to my requests.

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Philippe S.

Rating: 3 out of 5

Published on 07/09/2023 à 13h31 following a purchase from 29/08/2023

All ok, except for excessive delivery costs and the shame of not offering a prepaid label service for the return shipping costs. 10€ each way and 15€ to send back due to an order error (on my part).

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François M.

Rating: 3 out of 5

Published on 27/08/2023 à 17h03 following a purchase from 04/07/2023

The products were received on time and in good condition, so very good from a logistical point of view. The price of the helmet seemed interesting, but when I received it, I discovered that its manufacturing date was 2021 for an order placed in mid-2023...
For a product that should be changed after 5 years, this information should be mentioned on the website at the time of purchase, so that I can make an informed purchase, since it's already halfway through its life before I've even put it on my head. Let's hope that its storage over the last 2 years has been favorable to its good "conservation"

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Patrice L.

Rating: 3 out of 5

Published on 27/08/2023 à 13h42 following a purchase from 10/08/2023

Sizes not in line with sites

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Léonard V.

Rating: 4 out of 5

Published on 24/08/2023 à 12h34 following a purchase from 02/08/2023

I have already placed several orders with this retailer, in whom I have complete confidence. However, the last delivery was a little long: the parcel was dispatched a week after the order was placed. It should be pointed out, however, that this was in August, so a shortage of staff may explain the delay.

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Laurent L.

Rating: 4 out of 5

Published on 20/08/2023 à 13h33 following a purchase from 30/07/2023

Very good service

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Rodolphe C.

Rating: 4 out of 5

Published on 19/08/2023 à 12h37 following a purchase from 06/08/2023

Perfect order and delivery Too bad that on your site the jersey was in size xl and in the end you had more size but it's okay I'm satisfied with my order.

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Christian D.

Rating: 4 out of 5

Published on 18/08/2023 à 16h59 following a purchase from 31/07/2023

Site a bit confusing. But OK if you know what you're looking for. Slow logistics but I wasn't in a hurry.

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Olivia R.

Rating: 3 out of 5

Published on 08/08/2023 à 09h12 following a purchase from 19/07/2023

There's nothing special about the site other than the advantage of having the item I wanted at a reasonable price.

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Michel P.

Rating: 4 out of 5

Published on 07/08/2023 à 13h19 following a purchase from 27/07/2023

Fine

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Alain S.

Rating: 3 out of 5

Published on 05/08/2023 à 18h17 following a purchase from 26/07/2023

I think it would be better to group products by brand.

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Guibert R.

Rating: 4 out of 5

Published on 04/08/2023 à 02h48 following a purchase from 18/07/2023

Shipping costs too high

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Nicolas M.

Rating: 4 out of 5

Published on 25/07/2023 à 15h38 following a purchase from 15/07/2023

Customer for years

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Roger M.

Rating: 4 out of 5

Published on 23/07/2023 à 17h22 following a purchase from 16/07/2023

Fast delivery

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Francois D.

Rating: 4 out of 5

Published on 17/07/2023 à 15h41 following a purchase from 05/07/2023

Satisfied with my experience on this site

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THIERRY M.

Rating: 4 out of 5

Published on 15/07/2023 à 10h02 following a purchase from 02/07/2023

Fast delivery. For jersey size too small send back and ask for refund as larger size not available. Shorts and gloves impeccable.

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Pierre L.

Rating: 3 out of 5

Published on 10/07/2023 à 15h52 following a purchase from 25/06/2023

Lack of information on customs duties. Some sites tell you before you buy. It cost me $100 CDN for shipping and customs. Not a bargain after all.

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Michel D.

Rating: 3 out of 5

Published on 09/07/2023 à 22h25 following a purchase from 27/06/2023

haphazard article classification

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liette P.

Rating: 4 out of 5

Published on 08/07/2023 à 21h25 following a purchase from 17/06/2023

It would be nice not to include an exchange form when the parcel goes abroad. Confusion for returns. VAT should be credited when the purchased product is delivered outside the continent according to tax law. on the other hand , Very nice product .

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Cédric D.

Rating: 4 out of 5

Published on 08/07/2023 à 20h51 following a purchase from 30/06/2023

On the plus side: fast order processing and dispatch. Easy contact. Competitive prices. Negative side: Site a bit old school, item search not optimal. One big negative: return of items. It's possible, but the customer has to pay for it, without knowing whether the item will be exchanged or refunded. The competition has long since moved on to the "Amazon" model.

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Gaspard P.

Rating: 4 out of 5

Published on 23/06/2023 à 13h48 following a purchase from 07/06/2023

Quality product but difficult to contact staff

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Dominique F.

Rating: 4 out of 5

Published on 18/06/2023 à 17h53 following a purchase from 05/06/2023

Fine

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Jean A.

Rating: 3 out of 5

Published on 17/06/2023 à 11h35 following a purchase from 07/06/2023

I rated it medium because it's not excellent and not very bad, although I'm not happy. I didn't have time to go to my bike shop, so I ordered online to save time. Order quickly delivered but product not as described. The valve barely protrudes above the rim. I contacted the site by phone and was quickly taken to the workshop. The technician recognized that there was a problem after receiving a photo of the valve. Since then, despite a reminder and the filing of a dispute with Paypal, no sign of life, that's the very bad part. All I want is for them to send me the right valves and not charge me for the return or refund me.

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Marielle A.

Rating: 4 out of 5

Published on 13/06/2023 à 07h53 following a purchase from 30/05/2023

Product conforms to the description. The only missing star is the black color, which is no longer available. I was very well received on the phone before validating my order.

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wilfrid B.

Rating: 4 out of 5

Published on 27/05/2023 à 05h26 following a purchase from 09/05/2023

Fast

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Cédric R.

Rating: 3 out of 5

Published on 22/05/2023 à 16h37 following a purchase from 15/05/2023

I can't put more than average since they didn't send me the right energy bars. Too bad because it's a good site.

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