Customer reviews of DAM Marine

Having paid almost 30 euros in delivery fees to receive my order the next day, it has been a week and still nothing. Might as well take my car and go directly.

My digital tachometer VDO Yanmar 5000 rpm does not work

Wrong part

Some parts do not match

Dissatisfied

I still haven't received my package

I asked before and then on the order form if the "complete cylinder head" included a head gasket or not, with no response. Upon opening the package, I see that it does not! It would have been simpler to clarify this before sending the package!

Package error and still no response

Very disappointed because it took 15 days to receive the order (still incomplete to this day) with an initial announcement of a 3-day delay...

Hello, I still don't have my package. If you had sent it to me in a standard envelope, I would have already received it, and for a stamp of 1.5€. I don't know if I will receive it.

Delivery time too long

Unused parts not taken back while they are still in their original packaging !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THANK YOU to the DAM MARINE service

Nicht gut, mann bezahlt für eine 24 Stunden Lieferung und wartet 5 Tage auf den Artikel. Ich Geld vom Porto bekommt man auch nicht zurück erstattet.

I did not receive the correct parts. And it is up to me to ship them at my own expense. He reimburses me for the parts while he could send me the correct parts.

I have not received the package, the delivery company says they tried to deliver it but the delivery point was not accessible, the only thing is that they have prohibited parking in front and that is why they do not deliver it.

can give a review yet as my order hasn,t arrived ?

Express order billed at 14.00 euros arrived more than 48 hours later, wrong part due to your responsibility as I correctly specified the model and the return is at my expense, so it's better to order from a Chinese site because I think the parts come from the same place

This message is to report a bad experience regarding the delivery to the pickup point: your site does not announce the time when the package will wait at the pickup point. I found myself in a situation where the package arrived earlier than expected at the pickup point and only stayed there for 4 working days. It was impossible by phone to try to extend the time before being returned to DAM marine. It was complicated to organize the pickup within the allotted time while another nearby pickup point would have avoided all these hassles. This is a small improvement that should be considered for a better customer experience.

You confirmed to me that my package would arrive the next day, it came the day after.

I still haven't received my package so I prefer not to because it's the first time this has happened

I did not receive the items yet

Nothing to say about the site, the products, etc... however, shipping costs are excessive for an express delivery at 1 PM, conclusion: delivery almost a week later!!!!! I am waiting for a refund of the shipping costs!!!!

One day late for the receipt of the package while I had paid for express shipping.

I placed an express order by phone to confirm the reference and was told that the engine serial number was not needed. I received the part on time, but it was not the correct model. I don't understand the person I spoke to on the phone who confirmed it without having the serial number.

The Yanmar equipment I ordered from you based on your exploded diagrams does not match my Yanmar pump that is on my boat. When I went to Yanmar in Port Camargue, they confirmed that my equipment was completely standard. You are asking me to return the equipment on the condition that it has not been unpacked, otherwise the return will be at my expense. It is obviously unpacked, otherwise how would I know that it does not fit. I am therefore very unhappy. I am requesting a refund as it is clear that the error is on your part. Best regards,

Problem with a collector. Warranty request but no response from them despite all my requests and no solution for now, still waiting after several days.

Hello, I had sent you a request for help to find a seal for a lower unit that we could not identify, I sent you the specifications of the seal and the core to find the O-RING, you gave me a quote and I placed the order, what I received has nothing to do with what I needed, I sent you the specifications and you didn't even check. I spent more than 70 euros for nothing, I am very disappointed.

I ordered a Suzuki maintenance kit https://www.dam-marine.com/fr/kit-entretien-moteur/69939-kit-entretien-suzuki-df100a-115a-140a-17400-92823-17400-92823.html you can clearly see an anode in the photo, it is not specified in the text that it will not be delivered and that is what happened. The photo does not correspond to the kit for a DF140A engine and your description does not list the delivered contents. Your presentation of the kit is misleading, it is disappointing.

I placed an order by phone with a technician who confirmed that my order would be complete, but he forgot some important seals that had to be urgently sourced from Volvo.

I want to make the return

I made 2 orders. The first one was a mistake and at that same moment I wrote an email to DAM Marine customer service to try to cancel the order. I sent 2 emails before the order was shipped. But they did not respond and sent both orders. When they were shipped, I contacted them again and they replied that I sent the email after the order had shipped when that was not the case. I forwarded the first email to show them the date and time and where I sent it from to prove that it was not like that. And I have not received a response. Now I have to return the first order and bear the shipping costs. Which is what I wanted to avoid. At the same time, they sent me the invoice for the second product and it did not declare the shipping. You took advantage of the first payment of the first order to send both orders. I am very, very unhappy. Any other company cares about the customer and tries to help them, and I see that you do not. And that displeases me a lot. For now, my opinion is very low.

Unfortunately, the piece delivered does not match :-(

Express delivery 8 days later still no delivery

Disregarding the annotations in the comments would have avoided sending the wrong product.

5 days late for a supposedly 24-hour delivery, most of the items bent/damaged, and very poor quality for the rest. Very pleasant customer service, but apart from excuses, still nothing concrete. Avoid

Following an order by telephone, does not respect the consumer code on the possibility of returning the goods within 14 days and merely reminds us that the terms and conditions are available on the netI strongly advise against this.

I am very dissatisfied with DAM marine for a very specific reason: I bought a "low pressure high pressure pump" and a "diaphragm fuel pump" for 769.93 euros. After fitting the fuel pump, I realized that it wasn't working. So I called in a marine repairer, who found that the new fuel pump was faulty, and invoiced me for it. I got in touch with the DAM marine warehouse staff, who suggested that I send it back. After returning the part, they informed me that the warranty would not work because I had apparently "disassembled the pump", which is absolutely not the case. It's now my word against theirs, so I can sit on the warranty. It's not very commercial now that DAM marine is finished for me.

I placed an order on Monday for delivery on Tuesday before 5 p.m., and I paid for express delivery. I received the order on Friday at 3 p.m. That's expensive shipping for a deadline that was not met. On the other hand, DAM MARINE was very professional in reimbursing me for shipping costs, which I greatly appreciated.

The SEUR transport service was very bad. The parts arrived 3 days late

I consulted Dam Marine for a recurring problem since 2 years for a trim sensor problem on a boat brand Fours winns.after study they advised me a trim sensor brand Recmar ref 3863007.in the end they did not do better than the predecessors.I bought 3 trim sensors in 3 years from various dealers who have all sold me Recmar.on arrival I have just solved the problem with original part Volvo penta. So in the future, no more Recmar.