/10
★★★★★
based on 2477 reviews published
★★★★★
based on 2477 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I still haven't received my package so I prefer not to because it's the first time this has happened
Eric B.
purchased on 04/06/2025
Translated review
Answer from DAM Marine
Hello, your package arrived on 06/06/25 at your SUPER U pickup point, sorry that you didn't receive a notification it seems that Colissimo did not send it to you.
Here is your tracking link: https://www.laposte.fr/outils/suivre-vos-envois?code=6M21716710755
Here is your tracking link: https://www.laposte.fr/outils/suivre-vos-envois?code=6M21716710755
1
/5
★☆☆☆☆
I did not receive the items yet
Norman P.
purchased on 28/05/2025
Answer from DAM Marine
Hello, your products arrived on 05/06, we are sorry for the delay but it is beyond our control, it is the carrier who was late in delivery.
1
/5
★☆☆☆☆
Nothing to say about the site, the products, etc... however, shipping costs are excessive for an express delivery at 1 PM, conclusion: delivery almost a week later!!!!! I am waiting for a refund of the shipping costs!!!!
Sebastien R.
purchased on 27/05/2025
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Answer from DAM Marine
Hello, thank you for your feedback.
We are sorry to hear about this delay, which is unfortunately beyond our control. However, we have contacted Chronopost and our teams will get back to you as soon as possible to compensate you for this delay.
Best regards,
We are sorry to hear about this delay, which is unfortunately beyond our control. However, we have contacted Chronopost and our teams will get back to you as soon as possible to compensate you for this delay.
Best regards,
1
/5
★☆☆☆☆
The Yanmar equipment I ordered from you based on your exploded diagrams does not match my Yanmar pump that is on my boat. When I went to Yanmar in Port Camargue, they confirmed that my equipment was completely standard. You are asking me to return the equipment on the condition that it has not been unpacked, otherwise the return will be at my expense. It is obviously unpacked, otherwise how would I know that it does not fit. I am therefore very unhappy. I am requesting a refund as it is clear that the error is on your part. Best regards,
Wilfrid R.
purchased on 26/04/2025
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Answer from DAM Marine
Hello, the original oil seals for the YANMAR 2GM20 are indeed 10x25x7. Your pump has most likely been changed. The error does not come from us because we cannot anticipate the pump change; we have followed Yanmar's views on our website. Our team has already contacted you to resolve this dispute.
Best regards,
Best regards,
1
/5
★☆☆☆☆
Hello, I had sent you a request for help to find a seal for a lower unit that we could not identify, I sent you the specifications of the seal and the core to find the O-RING, you gave me a quote and I placed the order, what I received has nothing to do with what I needed, I sent you the specifications and you didn't even check. I spent more than 70 euros for nothing, I am very disappointed.
Frederic S.
purchased on 16/04/2025
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Answer from DAM Marine
Hello, we are sorry for this inconvenience, please feel free to contact us by email at [email protected] so that we can resolve this issue.
1
/5
★☆☆☆☆
I ordered a Suzuki maintenance kit https://www.dam-marine.com/fr/kit-entretien-moteur/69939-kit-entretien-suzuki-df100a-115a-140a-17400-92823-17400-92823.html you can clearly see an anode in the photo, it is not specified in the text that it will not be delivered and that is what happened. The photo does not correspond to the kit for a DF140A engine and your description does not list the delivered contents. Your presentation of the kit is misleading, it is disappointing.
Michel L.
purchased on 11/04/2025
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Answer from DAM Marine
Hello, after checking the kit, the kit is indeed complete and has all the parts shown in the photo. Please contact us directly by email to resolve this issue: [email protected]
1
/5
★☆☆☆☆
I want to make the return
Diaz S.
purchased on 21/03/2025
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1
/5
★☆☆☆☆
I made 2 orders. The first one was a mistake and at that same moment I wrote an email to DAM Marine customer service to try to cancel the order. I sent 2 emails before the order was shipped. But they did not respond and sent both orders. When they were shipped, I contacted them again and they replied that I sent the email after the order had shipped when that was not the case. I forwarded the first email to show them the date and time and where I sent it from to prove that it was not like that. And I have not received a response. Now I have to return the first order and bear the shipping costs. Which is what I wanted to avoid. At the same time, they sent me the invoice for the second product and it did not declare the shipping. You took advantage of the first payment of the first order to send both orders. I am very, very unhappy. Any other company cares about the customer and tries to help them, and I see that you do not. And that displeases me a lot. For now, my opinion is very low.
Enrique Q.
purchased on 16/03/2025
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1
/5
★☆☆☆☆
Unfortunately, the piece delivered does not match 🙁
Sauveur M.
purchased on 22/02/2025
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Answer from DAM Marine
Hello, our teams will contact you to find a solution. Please do not hesitate to make a return request on our website: https://www.dam-marine.com/fr/content/7771-demande-de-retour
Best regards,
Best regards,
1
/5
★☆☆☆☆
Express delivery 8 days later still no delivery
Ayoub M.
purchased on 02/12/2024
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Answer from DAM Marine
Hello, we're sorry for this inconvenience, unfortunately it's beyond our control, the coli did leave on time. We are currently in contact with Chronopost, our logistics team will contact you as soon as we have any news. Sorry again,
1
/5
★☆☆☆☆
Disregarding the annotations in the comments would have avoided sending the wrong product.
Bruno B.
purchased on 10/10/2024
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Answer from DAM Marine
Hello, we are sorry for this inconvenience, our teams have contacted you to resolve this problem. Best regards.
1
/5
★☆☆☆☆
5 days late for a supposedly 24-hour delivery, most of the items bent/damaged, and very poor quality for the rest. Very pleasant customer service, but apart from excuses, still nothing concrete. Avoid
Louise V.
purchased on 19/09/2024
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Answer from DAM Marine
Hello, you ordered to be delivered in Spain, the 24h delivery is not applicable. The order left on Thursday 19/09 (day of your order) and arrived on Tuesday 24/09 (according to Chronopost tracking). Delivery days are calculated on working days (Monday to Friday). So the parcel took 3 days to be delivered, as stipulated for all Chronopost exports in Europe (approximately 2 to 3 days). This time is stipulated in the order, as well as in the international delivery policy. We have checked the stocks and the parts are all in good condition. Concerning the coli, we asked you for a photo of the box in order to support our request to Chronopost, however we have not received anything. Without all these elements, we cannot make a request to Chronopost.
1
/5
★☆☆☆☆
Following an order by telephone, does not respect the consumer code on the possibility of returning the goods within 14 days and merely reminds us that the terms and conditions are available on the netI strongly advise against this.
Remy A.
purchased on 05/09/2024
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Answer from DAM Marine
Hello, you have ordered via the website, and therefore you accept the terms and conditions which are available on the net. In addition, we specified that the parts were on special order and not stocked by us, which prevents us from taking them back, something you accepted when ordering. According to our sales staff, they are adapted to your engine, so there was no reason to return them. Sincerely
1
/5
★☆☆☆☆
I placed an order on Monday for delivery on Tuesday before 5 p.m., and I paid for express delivery. I received the order on Friday at 3 p.m. That's expensive shipping for a deadline that was not met. On the other hand, DAM MARINE was very professional in reimbursing me for shipping costs, which I greatly appreciated.
Andre M.
purchased on 30/07/2024
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Answer from DAM Marine
Hello, sorry for the inconvenience, it can happen that carriers do not provide the service they promise, unfortunately we can not do anything. Sorry again and don't worry about the gesture, it's normal. Best regards,
1
/5
★☆☆☆☆
The SEUR transport service was very bad. The parts arrived 3 days late
Francisco G.
purchased on 29/07/2024
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Answer from DAM Marine
Hello, unfortunately this delay is out of our control. Even after contacting Chronopost, they use the case of "force majeure" as written in the transport tracking. We are sorry for this incident. Sincerely
1
/5
★☆☆☆☆
I placed an order and the store assistant should have "advised" me that there was a turbo kit. Instead of ordering everything by the case.
Alain M.
purchased on 06/06/2024
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Answer from DAM Marine
Hello, we're sorry for this clumsiness, the salesman simply made the estimate according to your request which included the detailed parts list. Our customers who give us a detailed parts list usually want all the parts in detail. Yours faithfully
1
/5
★☆☆☆☆
I placed this express order because it was an emergency.I received two O-rings in the parcel that didn't match the part numbers.I had to recommend them to volvo.Result: a week's delay and my customer not happy.
Samih Z.
purchased on 23/05/2024
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Answer from DAM Marine
Hello, we have checked your purchase process, you have bought gaskets on the exploded view of a Volvo DP290 (or 290DP), after verification the two gaskets that are indicated are the ones that the manufacturer puts on his views, and it seems that they are the ones that were sent. Could you please describe the problem in more detail by email to: [email protected]. Kind regards,
1
/5
★☆☆☆☆
I am very offended by the treatment of this French company and I feel cheated because I ask them a fuel cooler for a Volvo Penta D4 260 hp and it turns out that after receiving it does not fit me and 4 days later I return it paying me the postage q are 90 from Spain. I buy again after payment another oil cooler which is noted that it has been stored for a long time (it comes with rust stains on the casing) and it costs me about 1000. And what is my surprise when DAM MARINE answers me saying that they will not refund me the money of the first cooler that I have returned saying that this had been manipulated being this a real lie since the product was taken out of the box and to see that it was not the original was reintroduced and packaged carefully to return it to their facilities.now they tell me that I have 15 days to go through their facilities in France to pick it up living in Spain or that I pay again the postage for them to resend it to me. If they do not give me a fair solution I will put it in the hands of my lawyer and the consumer protection office and I will report it on all social networks. I am very careful with DAN MARINE! The answer to this comment is not real. The cooler was spotless with no scratches or cracks or anything. No tampering, but how easy it is after having charged you for it not to return the money... and say q anything to avoid it. End of my plea!!!...I already know where I will not buy a replacement for my boat.
Anton
purchased on 21/05/2024
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Answer from DAM Marine
Hello, We have accepted the return of your oil radiator, which was due to an error on your part, hence you had to pay for shipping. Once the radiator was received, our teams observed that it had traces of assembly and that there was a crack in the part, which means that you had tried to assemble the part. The return was therefore refused by our sales team, which stipulates in our conditions of use and return that the return of already assembled parts will be refused, as we can no longer resell these parts. Sincerely ____________________Bonjour, Nous avons accepté le retour de votre refroidisseur d'huile, celui-ci provenait d'une erreur de votre part, d'où le fait que vous deviez payer le transport. Once this refroidisseur was received, our teams were able to note that it had traces of assembly and that there was a crack on the part, which means that you tried to assemble the part. The return was therefore refused by our sales team, which stipulates in our conditions of use and return that the return of parts already assembled at the factory will be refused because we can no longer resell these parts. Kind regards,
1
/5
★☆☆☆☆
I HAVE NOT YET RECEIVED THE PACKAGE
Hector F.
purchased on 27/03/2024
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Answer from DAM Marine
Hello, there was indeed a problem with the shipment due to the carrier. We have complained to the carrier and we will contact you to offer you reimbursement of the shipping costs. Best regards,
1
/5
★☆☆☆☆
I still haven't received my order
Dominique M.
purchased on 21/03/2024
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Answer from DAM Marine
Hello, you have selected a collection point which is TABAC PRESSE AIGUILLERIE. Your coli has been waiting for you at this tobacconist since 23/03. Yours faithfully
1
/5
★☆☆☆☆
They didn't send me the right product and won't exchange it, even though I ordered the right model.
Ella G.
purchased on 12/12/2023
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Answer from DAM Marine
Hello, you have ordered a part that we ordered especially for you (ref. DM_MA_860183). As we do not stock this part, we are unable to accept returns. Our conditions are available here: https://www.dam-marine.com/fr/content/13-cgv-cguPartie 10 on returns. Best regards,
1
/5
★☆☆☆☆
I still haven't received my order even though it was sent by express delivery, so we're paying express delivery charges for nothing !!!!!
Gerald R.
purchased on 14/12/2023
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Answer from DAM Marine
Hello, we are sorry for the inconvenience. After contacting them, unfortunately Chronopost had a problem concerning your parcel, the address indicated had an error in the postal code, which prevented the parcel from being delivered correctly. Sorry again, we sent the parcel the same day and Chronopost's error is unfortunately beyond our control. Yours faithfully
1
/5
★☆☆☆☆
Bonjour le port pour 3 joints torique est très cher pour quelques grammes (14 euros)
Jacques
purchased on 24/11/2023
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Answer from DAM Marine
Thank you for your feedback. Sorry for the inconvenience.we apply the rates imposed by the carriers in order to ensure tracked parcels. We propose colissimo relais with which you would have paid less,
1
/5
★☆☆☆☆
Hello, the distribution pump no 3582310 that I ordered from you on September 2 for my Volvo engine is not suitable for my engine (pressure too low). I intend to send it back to you for a refund.
Rawski R.
purchased on 03/09/2023
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Answer from DAM Marine
Hello, for any return request please contact us via this link: https://www.dam-marine.com/fr/content/7771-demande-de-retourMerci.
1
/5
★☆☆☆☆
40 for a Colissimo to the French West Indies..... a bit expensive isn't it?
Faivre F.
purchased on 06/09/2023
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Answer from DAM Marine
Hello, we understand your dissatisfaction but we apply the transport prices that Colissimo imposes on us. We can't do otherwise. If you find it cheaper, we can prepare your parcel and give it to a carrier that you have appointed to collect it from us. Yours faithfully
1
/5
★☆☆☆☆
I have not received the item and so far I have not been reimbursed for it either.
Alvaro R.
purchased on 09/08/2023
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Answer from DAM Marine
Hello, your coli has been available since 8/14 at your collection point. You picked it up on 30/08, but it was delivered to the collection point on time. Best regards
1
/5
★☆☆☆☆
I still haven't received the damn strap!!!!!In the chronopost messages I can't figure out where I can pick it up since I was absent when delivery was attempted.
Bruno D.
purchased on 16/07/2023
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Answer from DAM Marine
Hello, we are sorry for the inconvenience, however we sent the coli on time and you should have been delivered on Wednesday 19/07 (so 48h later as planned). The driver tried to deliver on Wednesday 19th and Thursday 20th by contacting you. We cannot be held responsible for the fact that we are unable to collect your parcel as it was sent and "delivered" on time, but we cannot check that you are present at the delivery address you have given. We simply advise you to call Chronopost on +339 69 39 13 91 with your tracking number so that they, who are responsible for this problem, can resolve it. Once again, sorry for the inconvenience, our teams are available if you need any information. Yours faithfully
1
/5
★☆☆☆☆
My order was not taken into account and processed 4 5 days later despite my insistent calls.express shipping paid for nothing ...
- P.
purchased on 17/07/2023
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Answer from DAM Marine
Hello, you placed 2 orders on 15/07, one that you wanted to pay by bank transfer (probably a mistake) and one that you paid by credit card containing the items from the bank transfer order and others in addition. As the 15/07 was a Saturday, we couldn't have dispatched your order from Monday 17/07, which is what is written on all the deadlines on the website (we're not open at weekends). We had a computer bug on Monday, which unfortunately, and we apologize for this, forced us to postpone certain shipments, so we shipped your parcel on Tuesday and you received it on Wednesday 19/07, whereas you should have received it on Tuesday 18/07.Admittedly, we were late and we apologize for this (as already apologized on the phone by our teams), however I calculate 1 day's delay and not 4 to 5 days as you stipulate. Sorry again for the inconvenience.
1
/5
★☆☆☆☆
Hello Your team got in touch with me, the address is correct and there's nothing to change. However, the big problem is with parcel management at the Poissy sorting center, apparently the temporary workers there are having problems and this is putting all deliveries at risk. I've contacted the post office's customer service department and they've asked for my parcel to be dropped off at a post office, which I hope they'll find, otherwise my vacations will be compromised. That's why I've warned you to find another, safer delivery method.
Jamal S.
purchased on 21/06/2023
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Answer from DAM Marine
Hello, according to your coli tracker, the delivery address is incomplete and the coli should have been delivered on Saturday, July 15. https://www.laposte.fr/outils/suivre-vos-envois?code=9V32767301939Nos teams will contact you to rectify this problem. We apologize for the inconvenience.
1
/5
★☆☆☆☆
The problem are transportations..to many days ..and not arrival in athens...spares parts we import evry day from europe,need 2-3 days maximum by DHL-TNT.....THANKS steve kipreos manager
Stamatis K.
purchased on 01/06/2023
Answer from DAM Marine
Hello, we're sorry for the inconvenience, but we work with Chronopost who offer a 6 to 7 day delivery time for Greece. You choose Chronopost at 19 euros, we cannot guarantee you the same level of service as DHL.This delivery time is indicated on this link: https://www.dam-marine.com/gb/content/9-delivery-times-and-methods