Reviews DAM Marine

Express order billed at 14.00 euros arrived more than 48 hours later, wrong part due to your responsibility as I correctly specified the model and the return is at my expense, so it's better to order from a Chinese site because I think the parts come from the same place

I still haven't received my package so I prefer not to because it's the first time this has happened

I did not receive the items yet

Nothing to say about the site, the products, etc... however, shipping costs are excessive for an express delivery at 1 PM, conclusion: delivery almost a week later!!!!! I am waiting for a refund of the shipping costs!!!!

The Yanmar equipment I ordered from you based on your exploded diagrams does not match my Yanmar pump that is on my boat. When I went to Yanmar in Port Camargue, they confirmed that my equipment was completely standard. You are asking me to return the equipment on the condition that it has not been unpacked, otherwise the return will be at my expense. It is obviously unpacked, otherwise how would I know that it does not fit. I am therefore very unhappy. I am requesting a refund as it is clear that the error is on your part. Best regards,

Hello, I had sent you a request for help to find a seal for a lower unit that we could not identify, I sent you the specifications of the seal and the core to find the O-RING, you gave me a quote and I placed the order, what I received has nothing to do with what I needed, I sent you the specifications and you didn't even check. I spent more than 70 euros for nothing, I am very disappointed.

I ordered a Suzuki maintenance kit https://www.dam-marine.com/fr/kit-entretien-moteur/69939-kit-entretien-suzuki-df100a-115a-140a-17400-92823-17400-92823.html you can clearly see an anode in the photo, it is not specified in the text that it will not be delivered and that is what happened. The photo does not correspond to the kit for a DF140A engine and your description does not list the delivered contents. Your presentation of the kit is misleading, it is disappointing.

I want to make the return

I made 2 orders. The first one was a mistake and at that same moment I wrote an email to DAM Marine customer service to try to cancel the order. I sent 2 emails before the order was shipped. But they did not respond and sent both orders. When they were shipped, I contacted them again and they replied that I sent the email after the order had shipped when that was not the case. I forwarded the first email to show them the date and time and where I sent it from to prove that it was not like that. And I have not received a response. Now I have to return the first order and bear the shipping costs. Which is what I wanted to avoid. At the same time, they sent me the invoice for the second product and it did not declare the shipping. You took advantage of the first payment of the first order to send both orders. I am very, very unhappy. Any other company cares about the customer and tries to help them, and I see that you do not. And that displeases me a lot. For now, my opinion is very low.

Unfortunately, the piece delivered does not match 🙁

Express delivery 8 days later still no delivery

Disregarding the annotations in the comments would have avoided sending the wrong product.

5 days late for a supposedly 24-hour delivery, most of the items bent/damaged, and very poor quality for the rest. Very pleasant customer service, but apart from excuses, still nothing concrete. Avoid

Following an order by telephone, does not respect the consumer code on the possibility of returning the goods within 14 days and merely reminds us that the terms and conditions are available on the netI strongly advise against this.

I placed an order on Monday for delivery on Tuesday before 5 p.m., and I paid for express delivery. I received the order on Friday at 3 p.m. That's expensive shipping for a deadline that was not met. On the other hand, DAM MARINE was very professional in reimbursing me for shipping costs, which I greatly appreciated.

The SEUR transport service was very bad. The parts arrived 3 days late

I placed an order and the store assistant should have "advised" me that there was a turbo kit. Instead of ordering everything by the case.

I placed this express order because it was an emergency.I received two O-rings in the parcel that didn't match the part numbers.I had to recommend them to volvo.Result: a week's delay and my customer not happy.

I am very offended by the treatment of this French company and I feel cheated because I ask them a fuel cooler for a Volvo Penta D4 260 hp and it turns out that after receiving it does not fit me and 4 days later I return it paying me the postage q are 90 from Spain. I buy again after payment another oil cooler which is noted that it has been stored for a long time (it comes with rust stains on the casing) and it costs me about 1000. And what is my surprise when DAM MARINE answers me saying that they will not refund me the money of the first cooler that I have returned saying that this had been manipulated being this a real lie since the product was taken out of the box and to see that it was not the original was reintroduced and packaged carefully to return it to their facilities.now they tell me that I have 15 days to go through their facilities in France to pick it up living in Spain or that I pay again the postage for them to resend it to me. If they do not give me a fair solution I will put it in the hands of my lawyer and the consumer protection office and I will report it on all social networks. I am very careful with DAN MARINE! The answer to this comment is not real. The cooler was spotless with no scratches or cracks or anything. No tampering, but how easy it is after having charged you for it not to return the money... and say q anything to avoid it. End of my plea!!!...I already know where I will not buy a replacement for my boat.

I HAVE NOT YET RECEIVED THE PACKAGE

I still haven't received my order

They didn't send me the right product and won't exchange it, even though I ordered the right model.

I still haven't received my order even though it was sent by express delivery, so we're paying express delivery charges for nothing !!!!!

Bonjour le port pour 3 joints torique est très cher pour quelques grammes (14 euros)

Hello, the distribution pump no 3582310 that I ordered from you on September 2 for my Volvo engine is not suitable for my engine (pressure too low). I intend to send it back to you for a refund.

40 for a Colissimo to the French West Indies..... a bit expensive isn't it?

I have not received the item and so far I have not been reimbursed for it either.

I still haven't received the damn strap!!!!!In the chronopost messages I can't figure out where I can pick it up since I was absent when delivery was attempted.

My order was not taken into account and processed 4 5 days later despite my insistent calls.express shipping paid for nothing ...

Hello Your team got in touch with me, the address is correct and there's nothing to change. However, the big problem is with parcel management at the Poissy sorting center, apparently the temporary workers there are having problems and this is putting all deliveries at risk. I've contacted the post office's customer service department and they've asked for my parcel to be dropped off at a post office, which I hope they'll find, otherwise my vacations will be compromised. That's why I've warned you to find another, safer delivery method.

The problem are transportations..to many days ..and not arrival in athens...spares parts we import evry day from europe,need 2-3 days maximum by DHL-TNT.....THANKS steve kipreos manager

The delivery does not correspond to the order. The products delivered do not conform to the brand requested and invoiced.

I ordered an inverter oil dipstick for a specific yanmar engine model. I received the dipstick on time, but it is twice as long as the original and therefore unusable.

I knew DAM in the 80s this company had the reputation of serious box, but now what a desolation.On their advice with my reference of carbu rochester I ordered a pocket of carbu joints with the reference they gave me, they told me that at eu their reference was not the same Believing that it was the good one, I opened the box thinking to be in conformity with my carbu, unfortunately not that, on their advice they say to me one will make exchange,then they asked me for at least 45 euros more when they had told me no problem, we'll exchange it, of course I refused, and I claimed the one I had paid for after several phone calls, a good storekeeper sent it to me, but some parts were missing and others weren't mine, what a new generation of scam........ As a former journalist, I'm going to try to publish this article in the nautical press. No skills to AVOID, especially as I've found much more understandable elsewhere.

Big scam the photo does not correspond to the parts sent it misses the joint and the ends whereas nowhere it is marked and it asks you 22euros to have a set jointsMERCI DAM

I payed for a express delivery, after 6 days my parcel is still „on the way“??????

Package still undelivered

HelloMy opinion is justified by the small impacts found on the cylindersFor a product costing 720 euros Sincerely Mr Guillevic

I received a defective part, which is impossible according to DAM Marine, a customer for years, very disappointed.

Paid supplement Colissimo arrived Delays, (En partance étranger) D or return and no refund. No refund.