Customer reviews of daphbio

Trust Attestation
9,2 /10
Overall rating: 9,2 out of 10
Based on 2 537 published reviews

Summary of reviews

The online store daphbio is highly regarded for its effective and high-quality products that consistently deliver impressive results in aquarium maintenance. Customers often highlight the effectiveness of specific items like Bactoreef and Daphbio Microfauna Booster, noting significant improvements in water clarity and the overall health of their aquariums. Delivery is frequently praised for being fast, secure, and efficient, with orders arriving well packaged and on time. The customer service is described as responsive and professional, enhancing the overall shopping experience.

Reviews 1 and 2 stars

Reset filters
E
eric J.
Rating: 1 out of 5
following a purchase from 14/01/2025
all life except on 2 or 3 unfortunate bugs, daphnia or others was absent, distinguished under the microscope
Translated reviews
G
Giovanni P.
Rating: 1 out of 5
following a purchase from 07/01/2025
It doesn't work 80 euros thrown away
Translated reviews
V
Vito G.
Rating: 1 out of 5
following a purchase from 22/12/2024
Good morning, very bad shipping time. I paid to have the goods within 24 h and arrived after 72 h.. I do not add anything else. Best Regards.
Translated reviews
T
Thomas G.
Rating: 1 out of 5
following a purchase from 19/12/2024
Despite following the protocol provided by the seller, still no life in my tank. Very disappointed with the microfauna product (especially since it didn't work). Sincerely
Translated reviews
P
philippe B.
Rating: 1 out of 5
following a purchase from 28/11/2024
only one order placed with daphbio on 28/11, in the parcel a 500ml can of fertilizer leaking. impossible to contact anyone by phone (to this day i'm still trying to get them on the phone), no one answers. i sent a message via the contact form on 7/12, wanting to attach a video of the leak, but it was impossible to send the file, even in 3 different formats. daphbio told me they needed the video proving the leak, which i could do, but how could i send it? i sent a message back on 24/12, no reply, a second message on 30/12, still no reply! when you see the prices of the products on offer, you think they must be good products, but you also expect customer service to do its job. but here, nothing, daphbio is quietly burying its head in the sand. we wonder why we go abroad to buy, with french companies like this one, we know why. a bunch of good-for-nothing crooks who don't assume that there can be any manufacturing errors or problems whatsoever. i'll be sure to tell every aquarist i meet about this thieving company!
Translated reviews
C
christophe B.
Rating: 1 out of 5
following a purchase from 10/12/2024
Hello gentlemen, I had a cyano attack and as usual I called on your products but unfortunately no effect! I contacted Benoit who kindly replied but he clearly said that it wasn't cyano and that he couldn't see any bubbles but your product was never blamed. I did a 500ml treatment for a 600l tank and nothing cyano grew? So that's it, I won't be using your products again...1080e order in 2024. Happy holidays.
Translated reviews
M
MANUEL JOÂO T.
Rating: 1 out of 5
following a purchase from 30/11/2024
The UPS carrier did not give me confidence If in the future I return to shop at daphbio and the carrier is UPS, I will not buy at daphbio.
Translated reviews
D
DANIEL B.
Rating: 2 out of 5
following a purchase from 22/11/2024
I would have thought that you would have made a gesture the fact that my order was placed a week before the black friday promotions.
Translated reviews
S
Stephane D.
Rating: 1 out of 5
following a purchase from 03/11/2024
Product does not work
Translated reviews
A
Angela S.
Rating: 2 out of 5
following a purchase from 31/10/2024
Offer unclear. Only the bottle with Daphnias was doubled. The prices remain absurd.
Translated reviews
P
Philippe V.
Rating: 2 out of 5
following a purchase from 25/10/2024
No good results
Translated reviews
A
Anthony G.
Rating: 1 out of 5
following a purchase from 30/09/2024
Hello, Worms crushed in the envelope.
Translated reviews
Response from daphbio
Hello,

Thank you for taking the time to leave a review.
However, there seems to be an error, as we don't sell worms and we don't use envelopes for our shipments.
Please do not hesitate to contact us if you have any questions.

Best regards
Customer Service
R
raphael S.
Rating: 1 out of 5
following a purchase from 11/09/2024
No results, no microfauna
Translated reviews
J
Jean André F.
Rating: 1 out of 5
following a purchase from 14/08/2024
In the bottle of daphnia, there were very few living subjects. It gave absolutely nothing. 70 € to throw in the garbage. A rip-off. I am very dissatisfied and even angry.
Translated reviews
C
Christoph R.
Rating: 2 out of 5
following a purchase from 05/08/2024
Good product. High cost for unseasonably slow shipping.
Translated reviews
P
Pol G.
Rating: 1 out of 5
following a purchase from 22/07/2024
There were only four bugs in the living bottle and a barely green color in the other! I'll try my luck again another time.
Translated reviews
G
Giuseppe C.
Rating: 2 out of 5
following a purchase from 22/07/2024
On delivery, the products were scorching due to high temperature Very long delivery time
Translated reviews
J
JM L.
Rating: 1 out of 5
following a purchase from 19/07/2024
The products don't work and my aquarium is always "dirty".
Translated reviews
C
Cyril L.
Rating: 2 out of 5
following a purchase from 27/06/2024
I scrupulously followed the anti-cyano protocol with daphbio, which is 100% effective, but it didn't work. Water with nitrate 2, no phosphate, no sand, no sediment, I can't get rid of it. Despite this, I continue to use their bacteria for up to 1 month, as specified in the instructions.
Translated reviews
S
Sebastien M.
Rating: 2 out of 5
following a purchase from 17/06/2024
Hello For my part, the reseeding kit did not work Cordially
Translated reviews
A
Andreas B.
Rating: 2 out of 5
following a purchase from 13/06/2024
Hello My delivery so the resettlement kit smelled as if it was spoiled. I suspect that the product has not survived the hot temperatures. I then received a new order which was protected against the heat with a cold pack, which is how you have to pack a product like this and not just in a cardboard box.
Translated reviews
F
Fabrice G.
Rating: 2 out of 5
following a purchase from 28/05/2024
Hello, My only complaint is with the delivery, not with your products. I have been a loyal customer for many years. The Colissimo took a week to arrive in Corsica. I don't know if this has any effect on the quality of the product, it's usually teeming with life, but in this case it was rather dead. That won't stop me from recommending it again. Best regards Guillemot fabrice Ps: hello to Benoît, it's been a while since I've had him on the phone, I hope he's well.
Translated reviews
C
Corrado A.
Rating: 1 out of 5
following a purchase from 02/06/2024
Reseeding and maintenance protocol for Marino excellent in results.
Translated reviews
M
Massimiliano R.
Rating: 1 out of 5
following a purchase from 01/06/2024
not solved the problem
Translated reviews
F
Frederic P.
Rating: 1 out of 5
following a purchase from 28/05/2024
This is the second and last time I order from them. Disappointed again this time. Not much life and I still have so much algae in my aquarium.
Translated reviews
F
Fabrice T.
Rating: 2 out of 5
following a purchase from 16/05/2024
Hello, I followed the instructions to the letter as soon as I received them and after 3 weeks I still don't see any microfauna?
Translated reviews
A
Albert G.
Rating: 1 out of 5
following a purchase from 03/05/2024
Goods only delivered after 17 days is a top performance never again
Translated reviews
L
Luc G.
Rating: 1 out of 5
following a purchase from 30/03/2024
Unlike other purchases I've made from daphbio, this time the anti cyanobzcterie seawater kit didn't work at all in my aquarium. Even though it was invaded. A real shame. I'm used to much better with daphbio
Translated reviews
O
Olivier D.
Rating: 2 out of 5
following a purchase from 18/03/2024
Même si je reconné la qualite et pureté du produit je le Trouve trop cher, pour le contenu, trop faible, possible de faire l'équivalent dans un poubellarium
Translated reviews
K
Karim H.
Rating: 2 out of 5
following a purchase from 01/03/2024
There is no increase in the bio fauna.
Translated reviews
C
Christophe P.
Rating: 1 out of 5
following a purchase from 18/02/2024
Products received on time on this side nothing to say DOES NOT WORK despite the protocol followed to the letter PRODUCT VERY OR VERY VERY EXPENSIVE FOR PRODUCTS THAT DO NOT WORK!!! DON'T BE LIKE ME, DON'T ORDER EXPENSIVE PRODUCTS THINKING THEY'LL WORK!
Translated reviews
Response from daphbio
Hello,

Thank you for taking the time to leave a review.

First of all, it's important to determine whether the algae you have is cyanobacteria. Then, if the cyano is coming back regularly, it may be related to your stones (see the blog post about old tank syndrome at https://www.daphbio.fr/fr/blog/la-solution-au-syndrome-du-vieux-bac--n45).

Don't hesitate to send us a photo of your aquarium, we'll be delighted to help.

Best regards
Customer Service
N
Nicola L.
Rating: 1 out of 5
following a purchase from 15/02/2024
.
Translated reviews
M
Mustafa B.
Rating: 1 out of 5
following a purchase from 16/02/2024
Hello, I don't see any microfauna appearing. Thank you
Translated reviews
Response from daphbio
Hello,

You need to give the microfauna time to establish itself in your aquarium. It can take between 1 and 2 months to appear.

Best regards
Customer service
A
Alain C.
Rating: 1 out of 5
following a purchase from 14/02/2024
Fast delivery Very happy with my order See you soon
Translated reviews
I
Ingo C.
Rating: 2 out of 5
following a purchase from 08/02/2024
Product did not deliver what it promised. And that for 80,-€
Translated reviews
P
Pierrick M.
Rating: 2 out of 5
following a purchase from 05/02/2024
I'm quite happy with the products despite the fact that the free delivery isn't to my address; you have to collect the parcel from a point relay; when you have difficulty getting around it's inconvenient.
Translated reviews
C
Christophe C.
Rating: 1 out of 5
following a purchase from 28/01/2024
Good product good delivery
Translated reviews
V
Vincent L.
Rating: 2 out of 5
following a purchase from 24/01/2024
It's too early to see how things will evolve once the products have been put into practice...
Translated reviews
C
Christophe C.
Rating: 2 out of 5
following a purchase from 22/01/2024
Product against cyanobacteries seems to me ineffective when with the remainder of my order it is necessary to await a little more time.
Translated reviews
R
Rolf-Bernd S.
Rating: 1 out of 5
following a purchase from 19/01/2024
The product was of no use to me
Translated reviews