The online store daphbio is highly regarded for its effective and high-quality products that consistently deliver impressive results in aquarium maintenance. Customers often highlight the effectiveness of specific items like Bactoreef and Daphbio Microfauna Booster, noting significant improvements in water clarity and the overall health of their aquariums. Delivery is frequently praised for being fast, secure, and efficient, with orders arriving well packaged and on time. The customer service is described as responsive and professional, enhancing the overall shopping experience.
Nous sommes désolés pour ce désagrément, mais une fois que le colis a été remis au transporteur, nous n'avons plus aucun contrôle sur lui.
Nous espérons que cela ne vous a pas causé trop de problèmes logistiques.
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corentin B.
Rating: 1 out of 5
following a purchase from 20/11/2021
The kit did not work for me under the pretext that "no plants in the aquarium" as if in nature daphne did not live in the best obstacle After 2 weeks I qd meme have an answer that ends on a promo code of 5 € valid in 3 days that ... does not even cover the shipping costs of 9 €!
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Riccardo S.
Rating: 1 out of 5
following a purchase from 17/11/2021
It doesn't work as planned
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Christophe D.
Rating: 1 out of 5
following a purchase from 05/10/2021
These products are a fraud. No trace of life after 1 month.
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Fabio D.
Rating: 1 out of 5
following a purchase from 27/09/2021
Good morning, I was not happy with the products, I have done 20 days of treatment and the values of phosphate, nitrate and diatoms are sky-high
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Response from daphbio
Bonjour, nous sommes désolés que les produits ne vous conviennent pas. Si vous le souhaitez, vous pouvez nous contacter pour avoir un avis personnalisé sur votre aquarium et les problèmes que vous avez rencontrés.
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Cristian C.
Rating: 1 out of 5
following a purchase from 08/10/2021
I give a negative vote for the simple fact that I bought 170 euros of products and were ineffective moreover I asked for help and no one responded vote 0 I'm sorry
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Response from daphbio
Bonjour, monsieur,
Je suis désolé que vous n'ayez pas obtenu de réponse à votre demande.
N'hésitez pas à nous contacter par email ou via nos réseaux sociaux afin que nous puissions vous apporter une réponse.
Une excellente journée
S
sylvain P.
Rating: 1 out of 5
following a purchase from 23/07/2021
order arranged at their convenience when I had ordered for 2 people
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Michel T.
Rating: 2 out of 5
following a purchase from 13/06/2021
After 15 days no results
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Didier L.
Rating: 1 out of 5
following a purchase from 25/05/2021
I cannot give an objective opinion! I have lost almost all my fish since I put the product on coincidence? Certainly I hope so. I look for the reason knowing that my parameters are good ????
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Sandrine R.
Rating: 1 out of 5
By scrupulously following the method recommended for maintenance... Nothing was moving anymore, they didn't survive. Pfffff
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Response from daphbio
Hello Sandrine, thank you for your feedback. We are sorry to read this message, have you contacted by mail, phone or via social networks to solve the problem?
If not, we invite you to do so to try to find a solution.
Good day to you.
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Thierry M.
Rating: 1 out of 5
following a purchase from 12/03/2021
For me it didn't work I don't recommend
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Pierre-yves L.
Rating: 1 out of 5
I followed the protocol to the letter, and no trace of life after more than 3 weeks, even with a magnifying glass. With 30 years of aquaristics I confirm that nothing is better than live stones to seed the aquarium.
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Response from daphbio
Hello Pierre-Yves, first of all thank you for your feedback.
3 weeks is much too early to see microfauna, depending on the size of the tank it can take up to 3 months. Then the live rocks we can't find any more, the import is forbidden since 4 years and it's far from being a panacea because you can get covered with pests and many have stopped marine aquarium because of these same pests. Follow our protocol as defined on our blog "How to start a reef aquarium" and you will see that everything will go well (the protocol has been followed more than 20,000 times without any problems).
Don't hesitate to contact us if you have any questions, we are here to help you.
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didier S.
Rating: 1 out of 5
following a purchase from 14/02/2021
a week since I put the product on and still no microfauna, I think I've been scammed.
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Ludovic W.
Rating: 1 out of 5
Hello treatment since 10 days on dead pv To date I see no evolution
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Response from daphbio
Hello Ludovic, first of all thank you for taking the time to answer and give your opinion.
Indeed, the microfauna can take up to 3 months to appear, it varies depending on the aquarium and the quality of the stones.
On our Marcorocks, for example, it appears more quickly than on stones that are older or second hand.
Do not hesitate to contact us for more information.
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philippe M.
Rating: 1 out of 5
Useless and bad for my high school graduation. Since my corals are no longer opening and dying. Especially the lps.
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Response from daphbio
Hello,
First of all, thank you for taking the time to answer and give your opinion.
We are sorry to read this, please contact us again so that we can see together what could have happened in your aquarium.
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alain H.
Rating: 1 out of 5
I was just about to call you on Monday morning because for the moment there is no real improvement possible and I am five days six days away from using it. I even think I will call you on Monday morning. Thank you.
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Response from daphbio
Hello, following the sending of your photos we had given you a personalized advice on the phone, without answer of your share for the moment. You can contact us without any problem to discuss the situation! We remain available and would love to help you.
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Kateryna P.
Rating: 1 out of 5
following a purchase from 09/10/2020
The seawater aquarium starter kit. Avoid!!!! The exorbitant price, the protocol followed from A to Z, in the end the aquarium is not cycled at all, 6 weeks of use - the time wasted . You had to buy something else. Very disappointed.
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Lemarchand W.
Rating: 1 out of 5
following a purchase from 13/09/2020
Hello I have collected the colie but nothing alive in the bottle to make a zooplankton culeture I am sure that it was not more than 50€.
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Mohamed H.
Rating: 2 out of 5
following a purchase from 01/09/2020
Promise of delivery date not kept
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BENJAMIN C.
Rating: 1 out of 5
following a purchase from 29/07/2020
no I got my daphnia dead, I'll never order from this site again.
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michel L.
Rating: 1 out of 5
following a purchase from 04/06/2020
Delivery with delay. the reseeding kit doesn't work. they have lost some compared to the beginning. maybe they want to give priority to sales over quality.
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Jean-Louis B.
Rating: 1 out of 5
following a purchase from 23/01/2020
Nothing happened. I didn't see any difference. Very disappointed. High price for the result.
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frederic J.
Rating: 1 out of 5
following a purchase from 13/01/2020
No guarantee
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Vincent C.
Rating: 1 out of 5
following a purchase from 30/11/2019
It didn't work for me twice, even though I followed the protocol to the letter in the reseeding kit. Very disappointed, I do not recommend it.
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Response from daphbio
Good morning, Mr. Chitel,
Thank you for taking the time to complete our satisfaction survey.
Do you filter on micron bag or perlon? Have you tried to distinguish the micro fauna at night when the lamp is off, with a flashlight or a flash for example?
Please send us a picture of your aquarium to help us get a better idea.
With kind regards
Customer Service
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Carbonne J.
Rating: 1 out of 5
following a purchase from 09/12/2019
To be reviewed ....
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Stephane T.
Rating: 2 out of 5
following a purchase from 16/12/2019
Recurrence of Cyranos a few weeks later.
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Oussanassah C.
Rating: 2 out of 5
following a purchase from 27/02/2020
I didn't see any live microfauna...
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Response from daphbio
Hello,
Thank you for taking the time to complete our satisfaction survey.
Please note that it can take up to 2 months for microfauna to appear in your aquarium. Look in the evening with a lamp to better distinguish it.
We advise not to filter on micron/macron bag or perlon for a good development of the microfauna.
With kind regards
Customer Service
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Gaëtan N.
Rating: 1 out of 5
following a purchase from 05/02/2020
Micro fauna never seen before!
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Response from daphbio
Hello,
Thank you for taking the time to complete our satisfaction survey.
Please note that it can take up to 2 months for microfauna to appear in your aquarium. Look in the evening with a lamp to better distinguish it.
Do not filter on micron/macron bag or perlon during the protocol.
With kind regards
Customer Service
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