English
★★★★★
based on 19527 reviews published
Latest negative customer reviews
A very questionable quality of vanilla compared to my last order which went well. Very small pods, not fleshy and one bag must have taken in moisture as there were some traces of mold... Customer service response: basically that it's my fault and that everything is fine...
Hello, Through your customer service, I expressed my dissatisfaction with 2 of the 5 products purchased (pods too dry) over 10 days ago. To date, no written response, I find this disappointing from your customer service. Best regards, Ludovic
Dry pods on a good part so impossible to recover the seeds and not really the taste for my flans, by the way I took photos but haven't had the time to send them yet
Very good
Satisfied with my order, no problem I will place another order later.
Everything is perfect
Very good products
I am very satisfied with the quality of your products and the seriousness of the deliveries. I recommend you to my friends.
I would not be happy with the products. The pods were dry and I ordered vanilla caviar which was more like vanilla powder than caviar.
Thank you for your order and your support.
We have taken note of your message left on the Avis Garantis site.
You chose Lac Victoria vanilla, which is a dry vanilla. As indicated in the product description on our site, this vanilla is distinguished by its powerful aromatic notes, ideal for flavoring delicate preparations, especially when infused in milk to make desserts or creams. The pods are fine, elegant, and allow for the release of subtle aromas.
If you scroll down the product sheet, you will find all the additional information regarding this vanilla, including storage and usage tips.
For preparations requiring a fatter and softer vanilla, we recommend Madagascar Bourbon vanilla or Uganda Black Ebony vanilla. These pods have a more oily texture, a higher moisture content, and are softer, making it easier to extract the seeds.
Furthermore, regarding vanilla caviar, it is composed solely of vanilla seeds, while vanilla powder is obtained by completely grinding the pod. Vanillin is mainly found in the pod's shell, not just in the seeds, which explains the difference in aromatic strength between caviar and powder.
We are sorry that Lac Victoria vanilla does not fully meet your expectations. As with any vanilla, it is important to choose your pod according to the intended use; do not hesitate to store it in a jar with a bit of rum to regain its softness and develop its volume.
Thank you very much for your understanding.
The entire David Vanille team joins me in wishing you a very happy 2026.
Best regards,
Isabelle
Excellent products
Thank you for your order and your support.
I also thank you for leaving us a very positive review, a sign of your satisfaction.
However, we noticed that you gave a rating of 1, which corresponds to dissatisfaction. I would like to send you a modification of the review so that you can adjust your rating according to your real feeling. For your information, the rating is generally as follows: 1 = not at all satisfied, 4 or 5 = satisfied or very satisfied.
This modification will allow us to avoid your positive review being penalized by a bad rating.
Thank you very much for your understanding.
I take this opportunity to present, on behalf of the entire David Vanille team, our best wishes for 2026.
Best regards,
Isabelle
VERY SATISFIED
I ordered 100 pods, and 90 have a mediocre size! They are all small and dry! They look like twigs
I have taken note of your review on the Avis Garanti site and I am sorry that you are not entirely satisfied with the Lac Victoria vanilla.
This is a vanilla with powerful aromas, ideal for flavoring your preparations, especially when infused in milk or in desserts.
As indicated on our site, this is a dry vanilla, resulting from its maturity and a long aging process, which allows it to develop its aromas.
To fully enjoy these pods and regain a softer texture, you can place them in a jar with a bit of rum. Within about ten days, they will rehydrate, develop their volume and flexibility, and allow you to use them more easily, getting closer to your expected feeling of a classic vanilla pod.
If you want a fatter and softer vanilla, you can direct your choices towards Madagascar Bourbon vanilla or Uganda Black Ebony vanilla, which have a higher moisture content and a more oily texture, more in line with the image one has of a soft vanilla.
However, we want to assure you that Lac Victoria vanilla remains a very beautiful vanilla, and you will not be disappointed by the strength of its aroma when you use it in infusion or in your preparations.
We remain at your disposal.
The entire David Vanille team joins me in wishing you a very happy 2026.
Best regards,
Isabelle
I received my package with 1 vanilla pod missing in two bags (9 pods instead of 10) after contacting David Vanille, no commercial discount was accepted, I am disappointed with the after-sales service.
Misleading photo showing whole cashews and I received broken cashews
Our product sheet clearly states that these are broken cashews, and that is precisely what we shipped to you.
If you thought you would receive whole cashews, I understand your disappointment, but the description on our site was very explicit on this point.
Best regards.
An item was missing, I was told it's not possible, and another one opened in the package, and I was told it's weird, it's never happened, as if I were a liar. I think I won't order from you again.
I have never received the package
3 bags of 10 vanilla pods were missing and the gift that was supposed to come with the order. We have called customer service at least 4 times who is supposed to get back to us...
Very disappointed by the customer service that refused to compensate me after receiving an incomplete order (delivered without the black peppers). But previous orders had always gone very well. Therefore, I do not recommend this site that is not capable of making a commercial gesture of a few euros since the total of this order was around 27 euros and not all products were missing. I will probably turn to other solutions in the future.
The order was complete, see our preparation photo.
We do not yield when we are certain of our traceability.
Sincerely,
Very good with a lot of aroma
Good products, but angry: supposedly free delivery, paid more than 7 euros, and additional gift if a certain amount is reached, missing from the package, even though checked during the order. I thought small businesses were more rigorous than very large ones, PFFF....Not happy, I called, and even less happy with my phone exchange...Free delivery to a relay point, living in the mountains, the nearest is 15km away, 30 round trip....anyway, not even heard. It's a shame, I feel like I've been cheated...It's sad. Certainly, it's not with my 60 euros of orders per year that I will enrich you, but knowing that my salary is only 500E/month, for me it's huge. Really disappointed, therefore I think this is my last order.
My parcel was not delivered to the indicated relay. I sent several messages to report this problem without any response from customer service
You contacted us yesterday at 8:56 PM only, I stopped working at 8 PM.
My day started at 5 AM where I manage orders and then from 7:30-8 AM the customer service.
In the meantime, I managed emergencies and included you in my morning priorities.
The parcel is reported delivered by the relay. My team will contact our carrier to get back to you.
Thank you for your understanding.
Best regards,
David
Never received my order, I hate the idea of a relay neighbor
Honestly, I am very disappointed, because I can't smell the vanilla in my recipes it's a waste of money for me and a loss of customers for you
The products other than the shelled peanuts are correct I have not been refunded the total price of the shelled peanuts as they are inedible and infested with worms
I contacted customer service to report that the cashew nut pieces had a strange taste. The response I received was not appropriate.
Package ordered more than 3 weeks ago, still not received
Dry vanilla with no aroma
Had to give 1 star to avoid giving zero Bought vanilla pods by the hundreds of kilos from this company and rotten pods after 72 hours of receipt This gentleman does not want to know anything and as a good professional he refuses to refund me or offer an exchange I had to report to signal conso and contact the fraud repression of my residence who will contact the agents of his department so that my report does not go unanswered I am disgusted to see that a company you help advance by buying astronomical sums that no one has bought from before mocks the customer and for a long time too Be careful with the black ebony vanilla which is a product that has had one or more substances added to make them attractive
The site is very beautiful and makes you want to buy vanilla. But there is a discomfort once the package is received and you discover the merchandise.
You received 100 red bourbon vanilla pods for €39.90 + 10 declassified vanilla pods + FREE shipping for €39.90.
The received red vanilla pods are on average +16cm long.
Please read the sheets carefully to understand what quality you are purchasing. This is red vanilla, so they are dry.
Good winds, basta.
Best regards,
The David Vanilla team
Products not qualitative
Following your email: I will talk about it and note you on the networks, do not be surprised:
I give you the same response as by email: We import the banded wood and do not have this feedback (see our 115 reviews). The best extraction remains in alcohol.
We will respond to your reviews and will legally sanction any defamation.
See text: Dosage: 50g per liter - Maceration in alcohol for 6 months like mother tincture or infusion at 100°C in water.
Best regards,
The team at davidvanille.com
Hello, I allow myself this negative review because my experience with your products was unfortunately very disappointing. The main disappointment was the quality of the vanilla. Despite the more than positive reviews on your site about your pods, I found myself with particularly dry pods, on the verge of being brittle. The dryness of the pods directly impacts the quality of the product and its aromas. Having already ordered from other suppliers, I was used to receiving fresh and well-oiled pods, unfortunately this was not the case with your products. One pod in one of the packages was even damaged, you can see it in the attached photos. As for the pistachios, they hardly do better than the vanilla, they are soft and lack flavor. Please excuse me for this negative review which may be unpleasant to read, I agree, but given the comments on your products, my expectations that arose from them, as well as the comparisons I can make with products from other competitors, I can only be disappointed by this first experience. I prefer to go back to other suppliers whose product quality has convinced me while remaining reasonably competitive with your prices. Thank you for your understanding and good continuation.
The TK vanilla pods are more refined than gourmet vanillas, we explain this in our descriptive sheet.
An exceptional pistachio reveals its nobility under the tooth with this particular texture that distinguishes the gourmet product from the ordinary. Unlike industrial pistachios, excessively dehydrated, the true superior quality pistachio carefully retains this natural moisture that makes all the difference.
When your molars gently close on this little green treasure, the authentic pistachio does not crack dryly but yields under tender pressure, instantly releasing its essential oils trapped inside. This slightly soft, almost creamy texture is a guarantee of optimal preservation and a respected terroir.
It is precisely in this residual moisture that the characteristic buttery aromas nestle, those milky and creamy notes that caress the palate and linger in the mouth. A pistachio that is too dry will have lost this taste richness, these subtle nuances that transform tasting into a true sensory experience.
Thank you for your understanding.
Best regards,
The David Vanilla team
Hello, it's hard to give you my opinion because my order never arrived, I keep chasing the carrier, so for now I remain on my first experience which is very good. However, I sent you emails and never received any response, and let's not talk about reaching you by phone.
Vanilla rum infusion that tastes like neither, meat base containing only salt without taste, unacceptable
I am disappointed not to have received a response to several messages I sent asking one thing: 'How can we proceed to obtain the best flavors of vanilla pods?' I still have not received a response on this subject but I receive promotional offers by email every two or three days. For me, the site davidvanille.com is just business
I still don't have my order it's unacceptable
Hello, very disappointed with my order of downgraded vanilla which has neither taste nor smell. I don't even know what to do with it.
We are surprised by your feedback regarding our downgraded vanilla pods. Indeed, this product usually receives excellent evaluations from our customers, with a very high average rating, especially for its excellent value for money.
The downgraded vanilla, although presenting smaller or split pods as described in our description with many details, retains all its aromatic qualities.
If the bags have not been opened, we offer you to return them to the address on our labels for a full refund.
We are certain that other customers, familiar with the use of natural vanilla, will appreciate these pods at their true value.
Best regards
David
After checking my order, 10 vanilla pods were missing. I contacted customer service, they didn't want to know anything. Supposedly they checked my order via camera and supposedly it was complete but I would like to know how they can verify an order by camera and know that this particular package is mine. Impossible. I sent a photo of my received order and it was indeed incomplete. The sales conditions were not respected. I therefore canceled my account and will order my vanilla pods elsewhere because it is not serious at all. The least they could do is apologize but the customer service person was aggressive so I no longer wish to help David Vanilla and I do not recommend this site
Order not received after a month and a follow-up, but the cost has been debited from my account... Scam??
Zero
Allows to restrict your order and in the end does not refund you the entirety of the restriction.
We would like to remind you that the conditions were clearly stated in red and in capital letters: a maximum of 2 items per order. However, you ordered 10 units of one reference and 11 of another.
In a spirit of conciliation, my team exceptionally validated 5 units for each reference. A refund corresponding to the surplus has been made to your credit card.
Can you please specify the exact nature of your concern so that we can respond to it as best as possible?
Best regards,
David