Reviews David Vanille

Didn't send my order...

Order received, however one spice bag is open, I made a request via my customer area and I never got a response. So after-sales service needs to be reviewed. No follow-up. I am very disappointed.

Hello, I ordered because of the vanilla and I received my package except for the vanilla pack

I did not receive my order and I am being treated like a thief, what a shame for this store, I strongly advise against it

Deplorable service. Information taken before the order about potential benefits for new customers (stay away, there are none). The guy charges full shipping costs for sending orders, regardless of weight. Once the package was received, there was an error with the product expected from the order. He refunded me but it’s not what I wanted. I would have obviously preferred to receive the initially ordered item. Bad luck: I have to reorder and pay the shipping costs again... The gentleman indicates to me that it would not be profitable for him to pay them. I think that when a mistake is made, one should be humble and do everything possible to fulfill the initial order. The gentleman tells me he has already given me gifts (with the samples you receive: 50g of salt, pepper, and curry) He indeed thinks he is generous by offering me these spices... which I am absolutely not interested in and that I was ready to return with the incorrectly delivered item. When I pointed out that these

The package was never delivered to me and I therefore lost my entire order. After several follow-ups and phone conversations with DavidVanille, nothing was proposed to me, neither by David himself nor by his Customer Support service... As a result, DavidVanille chooses to sacrifice customer satisfaction rather than take responsibility to the end! This is the first time I encounter such a situation. I am personally disgusted to have been treated with so little consideration, knowing that this was not my first order... This is unprecedented for me. To be avoided.

First and last order. No vanilla in my box but it must have surely vanished. Non-existent after-sales service.

For the first time, really disappointed, a torn bag, all the bags sticky. I sent an email directly, remained unanswered. I didn't want to leave a review, but you prompted me! I will not order again during sales!

The customer service!!! No item received corresponds to the order! Either product error or packaging error. In short, total nonsense!

Not a single item received was in accordance with the order! Product error AND format error (for example: 4 bags of 200g replaced by 32 bags of 25g!, 1 bag of 50g replaced by 5 bags of 10g....)

Package did not arrive Contacted support 3 times without success

Hello The wild red pepper Voatsiperifery (100 g) is missing. It is impossible for me to contact you via my customer account

Hello, I have already expressed my dissatisfaction by email, but I will repeat it here. After a few perfect orders, the last one extremely disappointed me. In one of the vanilla flake bags, there was a large hair... without a doubt... see numerous photos. In return, you offered me a credit on this product... and when I send the photos as proof, no response... for sure I will not order from you again.

Really disappointed, I will not order again

I have already answered.... Very disappointed with the vanilla pods.

Package damaged upon receipt with missing products. Very uncooperative merchant who demanded a complaint to be filed and refused to refund the missing products. Avoid if you are looking for a professional and accommodating merchant who does not question the honesty of their customers. The General Terms of Sale border on illegality.

I am very disappointed with the quality of the vanilla pods. It was indeed specified that they were classified pods. But for a specialized supplier, it's not at all what I thought. Even at reduced prices, it should be noted that they hardly have any taste. Disappointing

Disappointed, received only half of my order, I had to claim the other half a few days later, not a word of apology, not a commercial gesture. A customer for several years, I find the quality of services really declining unfortunately.

2 packages with moldy pods and I am asked to return them. Waste of time and money. Unpleasant and uncooperative customer service.

On this day 6/03/23, I contacted customer service for a problem with macadamia nuts that are rancid despite a best before date of 31/12/2023. After 2 emails and the incoherent and absurd responses that followed, I was in communication with a young lady who rejected me and refused to pass me to the manager to find an amicable agreement. Fallacious arguments blaming the customer of course, and not the company. I absolutely do not recommend this site because at the slightest problem, they decline all responsibility.

Spice is useless, no pleasant taste or smell... freeze-dried to death

After receiving pods with mold on them, I contacted customer service. I was told that it happens and that I just need to clean the pods with a cloth soaked in a little alcohol. So that's what I did, then I stored my pods in a glass tube to prevent this from happening again. Strangely, 3 weeks later my pods are completely moldy as you will see, and no refund is possible because I quote: "if you do not return the pods in their bag we cannot do anything." Who keeps a bag with mold thinking it will be used to get a refund?? No commercial gesture, this is really not normal. I do not recommend.

Customer service is absent, does not respond to complaints. Very disappointed.

Hello, disappointed with my vanilla order. I took your promotion at €59 for 100 vanilla pods and there are a lot that are very small and thin and some are open and very tiny... I would prefer to take fewer and a bit more expensive but better rather than this style of tiny vanilla and there is not much inside... Really disappointed because I am a customer with you.

Following the delivery of the 10 vanilla pods in January, I sent you an email to report the deplorable quality of this product. I have of course received no response from you nor any corrective action. My last order concerns pepper (and definitely not vanilla). The poor quality of the vanilla was noted after opening the bag. Given this vanilla, I think I am not the only one and that you are certainly aware of this problem. However, the Ceylon cinnamon and wild pepper are excellent. An unhappy customer still waiting for corrective action regarding the vanilla.

The quality of the vanilla is horrible, the pods are dry and tasteless. The vanilla caviar is indeed fragrant but has absolutely no flavor, the texture is mixed with vanilla powder and the grains are dry. The tonka bean has neither smell nor taste. The hibiscus flower? The same thing... I keep falling from one bad surprise to another. The rest of my products have not yet been tested or tasted... I'm afraid of the result! I am a pastry chef, I am used to working with products of this type and I have never, ever, ever had such low quality, and what surprises me is the total absence of flavor or even taste. I am completely disappointed and shocked..

I am currently experiencing major issues with customer service for a simple refund of moldy herbs de Provence. Currently, they are no longer responding after asking me to send the unfit product back at my expense.

I still haven't received my order and your customer service is anything but attentive to customers. I would really like to know the date on which I will receive my order... I am really disappointed, I think I will communicate my disappointment and inform how we were received by you and this lack of consideration. I think you only do business without caring about your customers. I look forward to having a constructive conversation with a responsible person. Best regards

I would like you to respond to my last review regarding the mixed dried fruits, thank you

I do not recommend at all I never received my order I am asked to contact the post office which tells me that it will refund the sender directly but David Vanille does not want to hear anything and does not want to resend my order or refund me...

Unreliable site, poor quality product, non-existent customer service despite several calls at different times over 3 weeks following a taste defect on the bourbon vanilla. They are acting in bad faith, not commercial or accommodating! Blocks customer accounts when complaints are made and it's illegal. I STRONGLY ADVISE AGAINST this site

Very dissatisfied with customer service.

I was missing a product (the preparation slip that confirms it), I wrote to the contact. No response after 15 days. I sent an email. No response after 5 days. Non-existent customer service

I placed my second order in February. The first was completely satisfactory. Unfortunately, and since you insist on knowing if the second delivery was like the first... I will tell you no! I am completely dissatisfied with the 12 cm red bourbon vanilla pods. The pods were delivered very dry. I wanted to test this 'high quality' product and it was not the case, far from it. It is no longer necessary to send me satisfaction requests or sales proposals for your products. I placed my pods in a jar with a bit of alcohol to preserve them well but it does not prevent me from being very disappointed to have chosen this batch at €19.90. The other batch was a mix of fleshy pods and others drier. Thank you for your attention.

Order not delivered because no message received. The package was returned. I tried several times to contact customer service but it is non-existent. No response and this has been going on since the end of December, to be avoided

In itself the products are not too bad, I am on my 3rd order. During my 1st order I took Bourbon vanilla but this one dries like wood almost unusable then I ordered another vanilla in 1kg format arrived on site I weigh and it is missing 10G so 990g instead of 1kg. So everyone will tell me that I am nitpicking but in 3 orders I spent almost 1000€ I expected more to have 1010g than 990g. Sent email to support and tried to contact support but unreachable. For my next order I will surely look elsewhere too disappointed with the nonexistent customer service.

Order received halfway! No response to my emails. Honestly, go look elsewhere, I prefer to pay a little more and not get scammed!! To whom it may concern

I can't give my opinion because you have delivery people who can't even call when they can't find the building, what a shame.

Never received my order... and no response

Items not corresponding to the description