★★★★★
based on 18356 reviews published
Latest neutral customer reviews
A bit expensive and the preservation in plastic bags alters the taste... Paper would be better suited.
Several opened bags (peppers). Disappointed with the packaging.
The vanilla is dried out, I am very disappointed
Quick receipt of the package. Good overall condition. Well packaged BUT presence of cockroaches in the box. This caused a disappointment.
Delivery too long compared to other orders placed. Too bad.
Thank you for taking the time to share your feedback. We are sorry to hear that you experienced a longer delivery time than expected. We understand the importance of fast delivery and will do our best to improve this aspect. Your feedback is valuable to us.
Best regards,
The David Vanille team
Hello, For a first experience with you, I admit I am disappointed with some vanilla pods that are really too thin to be split. I would have gladly given 5 stars, as my vanilla ice cream is excellent. Best regards
The pepper and salt with black garlic are good products, however I have used several vanillas including bourbon to make ice cream and I don't find the taste very strong, maybe I should use it differently.
Disappointed by all these plastic bags, I was hoping for craft paper... that was part of my motivation for the purchase
Nothing to say regarding the order process or the quality of the products. But, for the second time in a row, the package was not delivered to the agreed location! Mondial Relay does not offer the option 'wait for the chosen relay point to be available'. Summary of the operation: order placed on June 6, delivered on the 17th, which made me lose an hour and six euros in public transport! I fear this was my last order with David Vanille.
The site is clear, pleasant, and inviting. The preparation and shipping are careful, fast, and the sending of a photo of the package preparation is very appreciated. Unfortunately, the quality of the products, although at interesting prices and appealing due to promotions, leaves something to be desired from my point of view, but may suit other less demanding consumers.
Poor description of the infusion
Taste and appearance different from the image and the promise of taste
Very correct service
Everything was perfect except the quantity I received 900g of downgraded vanilla instead of 1kg of downgraded vanilla
Delivery OK disappointing vanilla gift
Correct site
Quality products at very reasonable prices, however, a big downside on the packaging... I ordered 200g of several products and each time I received 10 individual bags of 20g... having at least 100g bags would help limit plastic use!
Very good site. Unfortunately, does not deliver to Switzerland. It was written that if I subscribed to the newsletter, delivery would be free, whereas in reality I still paid for it.
Indeed, we no longer deliver to Switzerland due to the high cost of shipping and exorbitant customs fees. Our border customers have their orders delivered to neighboring countries.
Delivery is FREE at pickup points for subscribers to the newsletter from the countries highlighted on the site (homepage, product page, cart page), it is difficult to do better.
Thank you for your understanding.
Best regards,
The team at David Vanille.
Problems on the site that have been resolved.
Could you please explain the problems you encountered?
Thank you in advance,
Best regards,
The team at davidvanille.com
I only give 2 stars because I am very unhappy regarding the delivery the delivery person left my package at another pickup point and not at the one I had chosen I think David Vanilla should be more rigorous regarding deliveries and ensure that the delivery person drops off the package according to the customer's choice who is the boss the delivery person or David Vanilla???? therefore I will no longer place orders on this site I do not want to relive the same situation unfortunately because there is a choice on this site thank you Mrs. Wissang
I ordered several packets of vanilla bought in July 2024 with a shelf life until 2026 and of course unopened. I reported that several packets of vanilla are starting to mold and no response from customer service!!!
We explain to our customers in the thank you notes we send how to store vanilla.
All our explanations can be found here: https://www.davidvanille.com/fr/content/19-comment-conserver-vos-gousses-de-vanille
You just need to take your vanilla pods out of the airtight pouches upon receipt to avoid any storage issues. Any problem related to poor storage on your part cannot be attributed to the quality of the vanilla pods http://www.DavidVanille.com
Best regards,
The David Vanille team
Dried vanilla pods, please vacuum pack them
Fast delivery, but the herbal teas are of poor quality. Disappointed, I did not have this problem with the first purchase.
I was very disappointed. I received dry pods.
The site is good, many products but not clear on the downgraded vanilla pods that are cut.
A lot of talk and especially inconsistency and change of opinion depending on the products offered.... so it's business but little competence... The last one is always the best and exceptional...
Thank you for your feedback regarding our products. As a specialist in spices for many years, our expertise allows us to rigorously select each product according to precise criteria of quality and authenticity.
Our recommendations do indeed evolve based on harvests and terroirs, as our profession requires constant adaptation to the natural variations of productions. This flexibility is essential to systematically guarantee you the best quality-price ratio.
If you have specific questions about our selection criteria or if you would like personalized advice, I remain at your disposal for a more detailed exchange.
Best regards
David
It seems to me that the site lacks clarity.
Thank you for your feedback regarding the clarity of our site davidvanille.com. To improve our service as best as possible, could you please specify more specifically the points that you feel lack clarity?
For example:
Did you encounter any particular difficulties in navigating between our different categories of spices?
Are there any missing information about the origin or use of certain products?
Does the presentation of the characteristics of our spices seem detailed enough to you?
Does the ordering process seem intuitive enough to you?
Your concrete examples will allow us to make the necessary improvements to make your experience more pleasant on our site.
I remain at your complete disposal to discuss these points in more detail.
Best regards
David
The spices and vanilla are of quality. However, the delivery was not simple. GLS changed my delivery location without notifying me and the package had been opened (fortunately nothing was missing).
The site is very good, unfortunately, I am forced to make a purchase of €30
A bit disappointed with the quality, especially the so-called gift which seems to be more of a way to get rid of a batch of moldy vanilla. (see the photo)
It concerns the essential oils and fats (about 20% of our pods) that have solidified with the cold. This is a sign of excellent quality of our aging. If you pass the heat of a hairdryer or in front of a heat source to these pods, they will melt.
At room temperature, the result will be the same but will take a few hours before disappearing.
In no case is it mold. A 3/5 review is unjustified, especially with free delivery as well. This does not encourage giving gifts and offering delivery. We will surely revise it.
Best regards.
1 Too much plastic 2 The Ugandan vanilla seems to be several years old, Archie is dry. I think you should put the harvest year so we can better choose the quality without imagining it based on the price. Other than that, I am satisfied with my purchase.
To answer your question, I confirm that the brown Ugandan vanilla you purchased is indeed a dry vanilla, as indicated on the product sheet. We specify this characteristic several times because it results from a refining process and not from the harvest year.
Dry vanilla is appreciated for its concentration of vanillin, which gives it powerful aromas and a particularly vanilla nose. This makes it an exceptional product, often preferred by perfumers for its aromatic intensity.
You can find all this information on the product sheet here:
https://www.davidvanille.com/fr/gousses-de-vanille/717-8172-vanille-brune-d-ouganda-lac-victoria-m.html#/227-quantite-10_gousses
For our packaging, we explain the packaging in the context of all our product sheets, for example:
https://www.davidvanille.com/fr/epices-et-aromates/82-4695-curcuma-5-de-curcumine.html#/299-quantite-50g
We hope this answer clarifies things for you and remain available if you have any questions or specific needs.
Best regards,
David Vanille
5 stars for the site but 1 star for the delivery by GLS which was very delayed and required a change of delivery location. And 5 stars for Nadine who did her best with a smile!
Order of Vanilla and spices: Top products and fast shipping as usual. Big disappointment with customer service ... On my order, I ordered 200 pods of Brown Ugandan Vanilla "Lac Victoria" M (20 packs of 10 pods). As usual, I receive an email with photos of my prepared order. Only upon receipt do we notice with my partner that one pack of 10 pods is missing. I sent an email to customer service who has still not responded to me to this day regarding this missing product.
We have just checked the photo and the shipping cameras and we can clearly see the 20 packs of 10 pods of lac victoria, the 3 packs of 10 pods of black ebony and the fourth free pack.
Do not hesitate to contact us at 03 74 47 00 17.
For us, everything is in order.
Thank you for your understanding,
David
Forget the promotional gift, and responds that I ordered too early, that the promo started on the 25th while Justin Cooking had the promo on the 24th. She even seemed surprised by this off-topic response... Anyway... the vanilla is beautiful but the seller doesn't care about complaints.
I didn't like the vanilla pods.
The vanilla is good and not too expensive. However, the pistachios are very average for the price, they are a bit soft as if they had absorbed moisture.
Very good product. Fast shipping. It is however very unfortunate that we cannot order what we want without a minimum order amount!...
Nothing to report.
I ordered 100g of green tea and received 4 sachets of 25g in plastic!! It didn't smell good at all and too much plastic packaging - I won't order again.
On the product sheet, in the packaging, it is clearly stated 100g = 4 x 25g.
I personally find the Genmaicha magnificent, especially this last harvest and production.
No need to argue in the face of your negativity, I do not wish to waste time.
Fair Winds,
David
Pods are indeed inexpensive but not very flavorful, too bad
You took our cheapest vanilla 10 pods at €4.99 and 100 at €39.99 only, the vanillin content of these pods is about 1.6%, the quality-price ratio is unbeatable.
See the description:
Aromatic: The Brown Vanilla stands out with warm notes, deeply vanilla and subtly cocoa. Its gourmet nose reveals a harmonious blend of ripe mirabelle and melting caramel, evoking a fruity sweetness and slightly spicy, with hints of undergrowth. With each use, it releases an aromatic complexity that enriches your creations, both sweet and savory.
Visual: Unlike the Black Ebony Vanilla from Uganda, which is more moist and fleshy, the Brown Vanilla has a dry texture. Its pods, sometimes marked by cracks and natural imperfections, are witnesses of a harvest at full maturity, comparable to a late harvest. These slight visual defects indicate the concentrated richness of its aromas. Once rehydrated in milk, a sauce, or even an alcohol, the pod doubles in volume and releases all its aromatic essence, transforming your preparations into true culinary masterpieces.
Best regards,
David