★★★★★
based on 19079 reviews published
Latest customer reviews
Pleasant to visit. All products are very well described;
Unreliable site, poor quality product, non-existent customer service despite several calls at different times over 3 weeks following a taste defect on the bourbon vanilla. They are acting in bad faith, not commercial or accommodating! Blocks customer accounts when complaints are made and it's illegal. I STRONGLY ADVISE AGAINST this site
We do not accept unfounded requests explaining by phone and by email that our vanilla is not up to your creations. You received your pods and made a request 3 months after receipt.
The same batch that you received is used in prestigious establishments run by people you see on television or have seen in Chef magazines.
We have also received your report to the DGCCRF to which we responded on Saturday morning with our analyses and other supports.
After more than 10 received emails, more than 4 hours working on your threats, reports, nuisance calls from hidden numbers, etc.... we have blocked your account.
Why? Are you still asking yourself the question?
It's simple, I do my best for my clients more than 14 hours a day. When I come across people like you (this doesn't happen often), I don't want to keep them by my side.
Best regards is not the word: Fair Winds is more appropriate!
David Vanille
Fast delivery, careful packaging as always
Teas, spices, vanilla, and delivery always perfect.
Clear information for an optimal response
Top, very satisfied.
Very good site to order quality products.
Perfect, I had already ordered and it's always great with very good quality products. With a photo message of the products before shipping. I recommend.
Very good order tracking. Fast delivery.
Happy with the variety of offerings
Orders, delivery, products, nothing to complain about, the peppers are fresh and of good quality. I haven't tried the other spices. Responsive team, keep it up..
Nothing to report, order processing is top-notch. I recommend 100%
Never disappointed with my vanilla orders and the price is very reasonable
Very good quality price and delivery speed
Very dissatisfied with customer service.
When a package is delivered with postal acknowledgment, we do not refund our customers or resend the order as stated in our terms and conditions.
We have sent you, following your emails, the various acknowledgments and previous package slips prior to your non-receipt requests.
We have responded to all your emails.
Best regards,
David Vanille
Very serious. Excellent quality products. Never disappointed. I highly recommend.
I was missing a product (the preparation slip that confirms it), I wrote to the contact. No response after 15 days. I sent an email. No response after 5 days. Non-existent customer service
We have refunded you €6.99 to your bank card. Please check.
Have a great day,
Best regards,
David Vanille
Everything was perfect, thank you very much!
Very very fast shipping and perfect order
Quality vanilla but deplorable customer service
Disappointing? Email from Wednesday, May 18 - Refund effective on Monday, May 23 to your bank account.
We are a micro-team and we cannot always resolve issues in 12-24 hours.
Thank you for your understanding.
Best regards,
David Vanille
We are fans of rare products and especially of Madagascar vanilla We are delighted to have ordered from DAVID VANILLA We had already made a first experience This new order confirms the excellence and seriousness of this site and all the love put into satisfying its customers We fully adhere to a quality approach and respect for commitments made See you soon for a new order Joël B.
What can I say except that the products are of great quality: I am satisfied
Very large selection of vanilla and spices, I received my order very quickly and the packaging was very neat, in line with what I hoped for.
This is neither my first order nor my last for sure!
The vanilla is super good, I recommend it to everyone, I might even place a small order again
Everything is as usual
A lot of nice words…
Can you please explain to us?
Best regards,
David Vanilla
Regular buyer, there is nothing more to say than it's excellent. We are dealing with a passionate person concerned about his customers.
Speed and quality
Very good products. Very short delivery times. Small MMS with the photo of the order preparation was very appreciated. I highly recommend
Order placed without any issues!
Five stars is the minimum for such quality of service. We are closer to the care provided by a conscientious friend than to a simple store, even of good quality. As for the products themselves, they are always satisfying. Not to mention the gift, which is also of good quality and very useful... Thank you!
Super quality! Never disappointed. I really recommend this seller!
I am very satisfied with the customer follow-up after the order
Excellent site for all these spices and especially for the very good quality vanilla. Thank you
A lot of choices, fast delivery and the quality of the products is great
The site is clear, easy and the products are top+++++ Speed of delivery and quality on point. I highly recommend.
Perfect customer follow-up, quality products
Nothing to complain about, perfect
Simple and clear