English
★★★★★
based on 19527 reviews published
Latest neutral customer reviews
I only give 2 stars because I am very unhappy regarding the delivery the delivery person left my package at another pickup point and not at the one I had chosen I think David Vanilla should be more rigorous regarding deliveries and ensure that the delivery person drops off the package according to the customer's choice who is the boss the delivery person or David Vanilla???? therefore I will no longer place orders on this site I do not want to relive the same situation unfortunately because there is a choice on this site thank you Mrs. Wissang
I ordered several packets of vanilla bought in July 2024 with a shelf life until 2026 and of course unopened. I reported that several packets of vanilla are starting to mold and no response from customer service!!!
We explain to our customers in the thank you notes we send how to store vanilla.
All our explanations can be found here: https://www.davidvanille.com/fr/content/19-comment-conserver-vos-gousses-de-vanille
You just need to take your vanilla pods out of the airtight pouches upon receipt to avoid any storage issues. Any problem related to poor storage on your part cannot be attributed to the quality of the vanilla pods http://www.DavidVanille.com
Best regards,
The David Vanille team
Dried vanilla pods, please vacuum pack them
Fast delivery, but the herbal teas are of poor quality. Disappointed, I did not have this problem with the first purchase.
I was very disappointed. I received dry pods.
The site is good, many products but not clear on the downgraded vanilla pods that are cut.
A lot of talk and especially inconsistency and change of opinion depending on the products offered.... so it's business but little competence... The last one is always the best and exceptional...
Thank you for your feedback regarding our products. As a specialist in spices for many years, our expertise allows us to rigorously select each product according to precise criteria of quality and authenticity.
Our recommendations do indeed evolve based on harvests and terroirs, as our profession requires constant adaptation to the natural variations of productions. This flexibility is essential to systematically guarantee you the best quality-price ratio.
If you have specific questions about our selection criteria or if you would like personalized advice, I remain at your disposal for a more detailed exchange.
Best regards
David
It seems to me that the site lacks clarity.
Thank you for your feedback regarding the clarity of our site davidvanille.com. To improve our service as best as possible, could you please specify more specifically the points that you feel lack clarity?
For example:
Did you encounter any particular difficulties in navigating between our different categories of spices?
Are there any missing information about the origin or use of certain products?
Does the presentation of the characteristics of our spices seem detailed enough to you?
Does the ordering process seem intuitive enough to you?
Your concrete examples will allow us to make the necessary improvements to make your experience more pleasant on our site.
I remain at your complete disposal to discuss these points in more detail.
Best regards
David
The spices and vanilla are of quality. However, the delivery was not simple. GLS changed my delivery location without notifying me and the package had been opened (fortunately nothing was missing).
The site is very good, unfortunately, I am forced to make a purchase of €30
A bit disappointed with the quality, especially the so-called gift which seems to be more of a way to get rid of a batch of moldy vanilla. (see the photo)
It concerns the essential oils and fats (about 20% of our pods) that have solidified with the cold. This is a sign of excellent quality of our aging. If you pass the heat of a hairdryer or in front of a heat source to these pods, they will melt.
At room temperature, the result will be the same but will take a few hours before disappearing.
In no case is it mold. A 3/5 review is unjustified, especially with free delivery as well. This does not encourage giving gifts and offering delivery. We will surely revise it.
Best regards.
1 Too much plastic 2 The Ugandan vanilla seems to be several years old, Archie is dry. I think you should put the harvest year so we can better choose the quality without imagining it based on the price. Other than that, I am satisfied with my purchase.
To answer your question, I confirm that the brown Ugandan vanilla you purchased is indeed a dry vanilla, as indicated on the product sheet. We specify this characteristic several times because it results from a refining process and not from the harvest year.
Dry vanilla is appreciated for its concentration of vanillin, which gives it powerful aromas and a particularly vanilla nose. This makes it an exceptional product, often preferred by perfumers for its aromatic intensity.
You can find all this information on the product sheet here:
https://www.davidvanille.com/fr/gousses-de-vanille/717-8172-vanille-brune-d-ouganda-lac-victoria-m.html#/227-quantite-10_gousses
For our packaging, we explain the packaging in the context of all our product sheets, for example:
https://www.davidvanille.com/fr/epices-et-aromates/82-4695-curcuma-5-de-curcumine.html#/299-quantite-50g
We hope this answer clarifies things for you and remain available if you have any questions or specific needs.
Best regards,
David Vanille
5 stars for the site but 1 star for the delivery by GLS which was very delayed and required a change of delivery location. And 5 stars for Nadine who did her best with a smile!
Order of Vanilla and spices: Top products and fast shipping as usual. Big disappointment with customer service ... On my order, I ordered 200 pods of Brown Ugandan Vanilla "Lac Victoria" M (20 packs of 10 pods). As usual, I receive an email with photos of my prepared order. Only upon receipt do we notice with my partner that one pack of 10 pods is missing. I sent an email to customer service who has still not responded to me to this day regarding this missing product.
We have just checked the photo and the shipping cameras and we can clearly see the 20 packs of 10 pods of lac victoria, the 3 packs of 10 pods of black ebony and the fourth free pack.
Do not hesitate to contact us at 03 74 47 00 17.
For us, everything is in order.
Thank you for your understanding,
David
Forget the promotional gift, and responds that I ordered too early, that the promo started on the 25th while Justin Cooking had the promo on the 24th. She even seemed surprised by this off-topic response... Anyway... the vanilla is beautiful but the seller doesn't care about complaints.
I didn't like the vanilla pods.
The vanilla is good and not too expensive. However, the pistachios are very average for the price, they are a bit soft as if they had absorbed moisture.
Very good product. Fast shipping. It is however very unfortunate that we cannot order what we want without a minimum order amount!...
Nothing to report.
I ordered 100g of green tea and received 4 sachets of 25g in plastic!! It didn't smell good at all and too much plastic packaging - I won't order again.
On the product sheet, in the packaging, it is clearly stated 100g = 4 x 25g.
I personally find the Genmaicha magnificent, especially this last harvest and production.
No need to argue in the face of your negativity, I do not wish to waste time.
Fair Winds,
David
Pods are indeed inexpensive but not very flavorful, too bad
You took our cheapest vanilla 10 pods at €4.99 and 100 at €39.99 only, the vanillin content of these pods is about 1.6%, the quality-price ratio is unbeatable.
See the description:
Aromatic: The Brown Vanilla stands out with warm notes, deeply vanilla and subtly cocoa. Its gourmet nose reveals a harmonious blend of ripe mirabelle and melting caramel, evoking a fruity sweetness and slightly spicy, with hints of undergrowth. With each use, it releases an aromatic complexity that enriches your creations, both sweet and savory.
Visual: Unlike the Black Ebony Vanilla from Uganda, which is more moist and fleshy, the Brown Vanilla has a dry texture. Its pods, sometimes marked by cracks and natural imperfections, are witnesses of a harvest at full maturity, comparable to a late harvest. These slight visual defects indicate the concentrated richness of its aromas. Once rehydrated in milk, a sauce, or even an alcohol, the pod doubles in volume and releases all its aromatic essence, transforming your preparations into true culinary masterpieces.
Best regards,
David
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Spices of good quality. However, customer service does not bother to respond to emails sent. The packaging for some items is not suitable, for example, 10 small packets of 20g for an order of 200g.
Used to Tahitian vanilla, this one is well below in quality.
Member of TEF, the girls say they receive a gift with their order, I did not, could you please explain the conditions to receive a gift
I really don't understand, you have a pack of 10 vanilla pods FREE and FREE shipping. See your invoice -5.99€ (with the promotion).
3/5 while I am doing my best, it's quite hard to swallow.
Best regards,
David
The site is good.
Hello, I received my order with pleasure that I ordered from 'David Vanille'. However, I think there was a mistake, because the delivery note (attached) states 'V120 pods of Black Ebony vanilla' twice, but I only received one bag, although I remember ordering two after the change. Moreover, I received two 'Rosemary' bags that I don't remember ordering because I already have plenty at home and I have fresh ones in a pot on the balcony. I would lean towards a computer error regarding the actual choice of the cart and its editing after correction by adding or removing products. Best regards.
I rate severely because I still have not received any feedback from you regarding the stone I bit into, which was in your pistachios. At least a little word from you would have been appreciated!!!
Product conforms to the order, to date I have not used all the products, I took advantage of the offer
The ordered vanillas are half dry. Disappointed with the order!
You have purchased brown vanilla (dry) "Lake Victoria", it is written on the sheet in the first description:
Visual: Brown vanilla is a dry vanilla pod compared to a black ebony vanilla from Uganda (wet). The pods may have some visual defects of overripeness (cracked) indicating a harvest at full maturity (late harvest). The pods double in volume after rehydration in your milk, your sauce, or in a base of alcohol.
Origin: Brown vanilla pods, resulting from a long aging on the shores of Lake Victoria, just a few steps from the source of the Nile.
Your rating is not correct.
Best regards,
David
Correct navigation Strange delivery with date changes and no prior information Disappointment on one product.
Fairly good selection, shipping costs are too high
A bit disappointed with my last order because usually my spices are in resealable bags and here in simple sealed bags and I sent a remark to customer service without response so a bit disappointed................
Not very satisfied with the vanilla and very disappointed because I went on the site, there was once a pastry shop that recommended your vanilla.
The vanilla is good but I only received 90 instead of a hundred, in the shipping photo there are only 9 bags, I complained but so far no news
Not really convinced by my purchase and very disappointed with my vanilla purchase. 'Ugandan Vanilla "Black Ebony"
Very disappointed with the black ebony vanilla, nothing to do with the photos on your site and the publicity that JustinCooking does on his channel, the pods were not black or fleshy or shiny, they were flat and dry with not many seeds inside and the chopped dates had no taste
Have ordered from them often. I found that the quality of the vanilla and the packaging of the spices had declined. For example, the small resealable hermetic bags that are very convenient have been replaced by thermoset packaging of much lower quality. Too bad... And also the Qatar is good, but way too expensive for the quantity - I didn't realize it would be so little with the weight of sesame...
The flavor of the vanilla is very average
Hello. Good quality products, top packaging and protection of products. Thank you for your responsiveness and the gift of spices. Bahria pastry.