Reviews David Vanille

I had an issue regarding a discount voucher, I was contacted and told that I would be called back because the person had to check with David, but since then, no news, it's not cool for a company that claims to be close to its customers. But well, that's life.

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Order of spices was perfect. Order of "Lake Victoria" vanilla pods of very poor quality. The pods are small, very sparsely filled, and extremely dry... I am totally disappointed... I had ordered with a promo code from a YouTuber and I won’t make the mistake of ordering vanilla again.

Vanilla received quickly. Good cheap price. But pods are very dry. Must put them in a large jar with a bit of liquid (rum) to rehydrate the vanilla and give it some flavor. A bit disappointed.

Missing item not reported at the order offers a credit note, no refund or replacement with another item, I will no longer place orders on this site

Fast shipping and super packaging.

Complete order but one bag of ground coriander was torn, little loss of powder and the quality still seems good so no follow-up needed.

Still haven't received my order after 1 month (the other orders went well?). That's why I'm giving 2 stars for this order.

Delivery on December 1, 2023, everything is perfect as always except for a packet of genmaicha tea with a best before date of 31/12/2023. Even if it's 'preferably before', it's a gift for Christmas and it's a bit awkward. The person who will receive it might think I've had this at home for ages... In any case, I think this product has been in stock for some time at David Vanille, (all other products have dates ranging from December 2024 to December 2026...) I hope this is an error and that it won't happen again because the products received so far have always been of excellent quality.

Very disappointed not to have received samples or a small gift like I did with my first order which I appreciated, especially for an amount like that.

The quality of the spices is not worth its price... it is very expensive for mediocre quality that can be found in any ordinary spice store. Way too expensive.

Fast delivery with photo tracking via SMS. But unfortunately no next order.

Very interesting prices, especially on vanillas, but regarding what I ordered, the aromatic is much less powerful than a 'standard' vanilla found in supermarkets, you should know that. Also, the infusion time differs on the label and on the site, I was surprised the first time with my tea which was undrinkable. A bit disappointed also with the smoked pepper. However, delivery was very fast and careful!

The site is ergonomic, it is pleasant to navigate and very nice to find advice and recipes. If I have a complaint, it is the lack of transparency. Among the mixed spices (curry, marinade or barbecue mixes...) the composition is sometimes very vague 'spices'. It's a shame, especially for allergic people who need to be careful.

The tea packaging is not practical at all. Previously, the bags were resealable, now an order of 100g of tea is dispatched in 4 bags that cannot be preserved once opened. The vanilla has no taste, I am very disappointed, I don't think I will order again.

The vanilla pods were split, is that normal?

Hello, a bit disappointed this time because I was missing an item, of course I sent a message and I received this item very quickly and I was used to receiving a little gift in my package and nothing especially since I sent you customers who ordered unfortunately I did not see for the sponsorship I hope the next order will go better if there is an order Good day

I am disappointed with customer service, I have contacted you several times regarding my vanilla pods that are moldy even though the bag has never been opened, the response is always the same can you read the label and usage advice please I am attaching a photo I may get a response I specify that I bought 2 times 10 pods and that only 1 bag is moldy.

Good products, especially the vanilla and spices. As for the tea, it's less the case.

Hello...... unless I am mistaken I had ordered vanilla on promotion (2 pods per package) however I received 1 pod per package... on another note (but you are not to blame) I had a problem with the delivery Have a good day

The products are of very good quality. Unfortunately, I was very disappointed that the two main products I wanted to order were suddenly no longer available. In these circumstances, I would have preferred to cancel the entire order or add similar products. Unfortunately, I was only informed after the package was shipped. For the missing products, I was refunded quickly but now I still do not have the products I wanted and will have to pay for shipping again. I was very disappointed. It would be better to inform people before shipping an incomplete order!

Average ...

Good

Hello, During my last order, I received a bag where all the vanilla pods were moldy. I reported it, but no response since. I am a bit disappointed not to have had a response from you. I am considering not placing new orders with you.

I unfortunately have to give these 2 stars, nothing to say about the site for the perfect order, however I never received my package, it was in transit through France to arrive in Belgium to be sent back to the sender without passing by my place... When you are eagerly waiting for your products and they do not arrive, it is not normal.

Prices have increased much more than inflation... curry, for example, has seen an increase of over 500% in 1 year, oregano nearly 600%... I will no longer order from this site...

I bought red vanilla on sale and I think I know why it was cheaper: it was not very fresh, probably from last year's harvest and has been in a vacuum envelope since (much less good preservation than in rum). It breaks easily, and has little powder and therefore little taste even when infused for a long time. That said, at this price, it's understandable. On my next order, I will check the harvest date from the country in question and will order just after. I will leave a more favorable review if this future attempt is successful. The other spices are good, but be careful with the toxic Tonka bean quite quickly, it deserves to be specified!!

Not all pods are equal, some are really too thin and too dry. The price is correct compared to the quality.

Disappointing after-sales service. No discussion possible following a delivery problem! Order delivered for them but where? The postman marked it as delivered but he made a mistake with the address!! I had to search for my package myself! Yes it was delivered but elsewhere! You need to change service providers! But your customers are not responsible for YOUR delivery choices. So a lost customer... But maybe you can afford it.

Still no vacuum sealing of the vanilla bags. Disappointment from my last order.

The site is very good, however the vanilla is tasteless.

Honestly disappointed with the quality of the pods. Hard but not flexible, I will not order again.

Never disappointed with my orders until my last order. I found the Madagascar pods much less beautiful than the previous ones. I had a referral code, however indicated during the order, but it was not applied to receive my referral gift. For the rest of my order (sugar, spices...), I am satisfied

I ordered 2 lots of XS Red Papua Vanilla Pods. I did not expect to see dry and hard pods. I don’t know what to do with them, as for the rest of my order there is nothing to say, the spices smell divine.

The expiration date of the 3 boxes of saffron that were delivered to me is 11/2023 while they were packaged on 11/2020!! I won’t be able to keep them for long... And I find that the saffron packaging is not airtight enough as it smells everywhere it is placed.

Disappointed with the vanilla pods that arrived moldy in the packaging. The customer service response was to put them in alcohol as soon as we receive them. This response does not satisfy me for several reasons: the pods arrived moldy upon receipt, I even sent a photo. So it is not the fact that I did not put them in alcohol that caused them to mold. I do not consume alcohol and I do not have any at home, I often order vanilla pods that I do not keep in alcohol and yet there is no problem. I give 2 stars because their sugar and spices are good but I will not order pods from them again. They offer very attractive prices on vanilla but I prefer to pay more and have good pods.

No problem with my order, fast delivery. Regarding the storage of vanilla pods, I have stored vanilla pods in a glass jar for several months without any problem, only poor quality pods justify storage with alcohol.

Hello, Since I particularly love wild pepper, I had it tasted... I then referred an acquaintance for his purchase. I thought the referral code was useful but no, ultimately nothing! Moreover, I saw on the site that there is a gift with every shipment!! Aside from the David vanilla magnet (as a gift it's a bit much!) I haven't seen any color. But the pepper is always appreciated!

Nice and the price is attractive, but the wild pepper from Madagascar that I bought smells good but has no taste, whereas I am from Reunion and I eat it often and it has a pronounced taste, I am a bit disappointed and I haven't had time to taste all the things from my order yet, we'll see.

Very serious site and quality products! In addition to that... excellent communication and quality packaging.