★★★★★
based on 18356 reviews published
Latest neutral customer reviews
Hello Disappointed after receiving the vanilla pods The pods were drier, thus less aromatic Compared to those I usually get They are plump and fatty. They are packaged in special tubes for vanilla pods and for the same price. I had to package them in test tubes for vanilla pods with a bit of rum away from light to see over time Mrs. J.Florence To my great regret
You received pods +20cm, the cream of the harvests
It's been a little over a year since I ordered from the David vanilla site. Usually, I am always satisfied. This time I ordered bourbon vanilla pods. They are dry and last... I am disappointed with the quality. I usually take other varieties that are oily and larger. Otherwise, the shipping is fast, we are notified by SMS as soon as the order is shipped.
The red vanilla is a dry vanilla as explained on the product sheet. It is the only vanilla that our perfumer and aromatic clients buy.
You will find all the explanations regarding this quality by rereading the product sheet:
https://www.davidvanille.com/fr/gousses-de-vanille/394-5275-gousses-de-vanille-bourbon-rouge-12cm-m-medaille-d-or.html#/227-quantite-10_gousses
Thank you in advance for your understanding,
Have a great day,
Looking forward,
David Vanille
http://www.DavidVanille.com
I received the order very quickly, well-filled vanilla, fatty while it is announced dry. Nice pod but however without taste, I have tried to extract the grains, infuse the pod, blend it into powder, but even using 3 pods, the flavor of the vanilla is only very slightly present. Basically, the pod is well filled but without any flavor or smell. They are starting to frost, as indicated on the site but still no taste. Well, apart from that the almond powder is good and the spices are strong. But I am still dissatisfied with the vanilla pods.
I was referred by my son on the email received it says 1 gift with your first order, I received my order but I'm still waiting for my gift. I sent an email to report this fact, I am still waiting for a response. So I certainly will never order again
Hello, my first order was great. I ordered Cream of the Tribes. I had my second order of Gourmet Vanilla Pods. I tried to contact you but received no response because the second order of Gourmet Vanilla was not great, very disappointed, too thin, dry, not much grain, out of 10 pods, only 5 were good, the others had almost no vanilla inside.
For now, it's great, let's see over time and in terms of preservation. Thank you.
Somewhat satisfied, for reasons mentioned in no. 2
Following my order of vanilla from Uganda and Papua, I found the one from Uganda larger than the one from Papua even though it was given as size L otherwise I found some pods really smaller and shabby a bit disappointed with this order. Usually I order more of the bourbon which is really top ... Otherwise I still recommend the site because David and his team are attentive and I think love their job Thank you all
Disappointed once again with my order. The first time a packet of sugar was forgotten and now I ordered 110 vanilla pods, the batch of 100 pods relatively beautiful and on the batch of 10 one could think that it is not at all the same quality. The pods are all small
Your package of 100 pods has been upgraded with long pods. We note not to make upgrades on your account anymore.
Have a great day,
David Vanilla
The site gives good advice but does not guarantee quality.
Hello. I received moldy pods. I took photos before and after opening the freshness bag
It is the fats from the vanilla that rise when the vanilla is stored in the cold (in our workshop) and shipped.
When you run your finger over it or in front of a heat source, the essential oil and fat pearls (20% of the vanilla, see Wikipedia, etc...) melt.
This is a sign of excellent quality vanilla, quite rare to find in stores and fine grocery stores.
A simple call to our customer service would have allowed you to verify.
Best regards,
David Vanilla
03 74 47 00 17
Hello, disappointed when opening my package. It was the first time I ordered from this e-shop. Here’s why = 1/ the Bourbon Rouge pods are dry (while the Gourmet Vanilla are soft) 2/ the package 'dried onion strips' has a label indicating a truncated expiration date (...before 31/12/202 (2021?2022?2023? ...) I understand why you send a SMS asking to verify the order
Well packaged parcel as well as the products just the cashews where they are crumbled, soft and have an aftertaste
Order from 09/11 on the 13th still in preparation, first missed like this with you
Don't hesitate to contact us at 03 74 47 00 17.
Looking forward,
David Vanille
This note does not target the quality of the vanilla pods. But it targets the slowness of delivery to Belgium (+15 days). I am not sure I will order again. This being my 2nd order and the first was also long. Not to mention that I did not receive the pod in time, so I had to make a purchase in a store. In short, delivery time to be reviewed. But beautiful pods upon receipt. I almost forgot, surprise in the box. Thank you.
Hello, I am disappointed with the batch of 10 vanilla pods, I received 5 good and 5 less well filled, well for me it is commercial technique, I will order more, however the 2 other individual pods, outside of batches, are correct the vanilla smell is there and found in my vanilla ganache.
The first time I had delivery it was very good, but this delivery the pods were really not nice and at least one in two is completely empty, disappointed by the quality, too bad.
- Fast and responsive service at the beginning. I had a problem with my order, customer service called me back quickly to understand and try to resolve my issue. We did not find the missing product and the person had no solution to offer me, so she told me she would talk to David and that he would contact me quickly. I have not heard back since. - I have not tested the products yet. - I would like to buy red ginger. Could you add this to your store?
Disappointed with the promotional pods, too dry and thin.
Perfect order management, as usual but disappointed with the order
I know you are not to blame but the stars are for the transport delay, not for you, your products are top-notch, nothing to say, top team but Mondial Relay should make efforts.
Correct site. Diversify.
Good navigation on the site First time I was disappointed with my order maybe the vanilla pod but very dry and very few seeds inside and no taste But I trust David Vanille enough to place another order
I bought the Mediterranean salted sugar, I am disappointed because I did not find the taste of the grilled caramel from Guadeloupe, it is spicier, we did not feel the sweet taste. However, the other spices are very good.
Fast delivery, careful packaging, and a free pen. But the products are not as exceptional as the name of the site would have us believe.
Good products and some less good.....
Good spices but the names of some products change and cause confusion and duplicate purchases.
Tempted by a Facebook ad (I already knew the site, but had not ordered before), I was tempted by an interesting promotion. I am satisfied with the site, the price, the tracking, but a little less with the pods, which is still the most important.
Navigation on the site and shipping are top-notch but I received uncalibrated pods. Some are so thin that I have trouble opening them.
Quality vanilla but deplorable customer service
Disappointing? Email from Wednesday, May 18 - Refund effective on Monday, May 23 to your bank account.
We are a micro-team and we cannot always resolve issues in 12-24 hours.
Thank you for your understanding.
Best regards,
David Vanille
A lot of nice words…
Can you please explain to us?
Best regards,
David Vanilla
Easy and pleasant site Order incomplete and no response to my SMS request for explanation.
Too bad that in the packages FISH-CRUSTACEANS MIX and CARIBBEAN PIRATES 'FISH-CRUSTACEANS' there are fennel seeds that I had not seen in the photos or in the product description. I who hate the aniseed taste got rid of it.
I was very disappointed to receive 20 grams of saffron packaged in plastic, generally Iranian saffron is sold in its authentic metal box. I had contacted the seller for explanations and maybe to return the products but I never received a response.
Good overall
Delivery OK but one product not great
Correct site, easy navigation...
One of the items does not match the presentation (Himalayan salt).
When an order is put on hold, you need to add a product to validate said order afterwards. This is a weakness of the site that should be corrected. The products are of quality and easy to find.
Order placed on 07/02/2022. This order took 8 days to reach me, receipt date 15/02/2022, it required several phone calls. With correction of the kg of pepper which had turned into 1 kg of brown sugar. I had to cancel my reservations for Corsica twice to receive the package. For me, the incompetence of order tracking means that this is the last time I will place an order on this site.
Error corrected by the team. We asked you if we should send it before your trip or after.
There was also the possibility of sending it directly to Corsica without additional costs.
SHIPPING FREE BY DHL by the team, receipt on Monday.
Talking about incompetence is just nonsense. Anyway... how to react after bending over backwards for a client?
Best regards,
The David Vanille team