★★★★★
based on 19019 reviews published
Latest neutral customer reviews
Easy and pleasant site Order incomplete and no response to my SMS request for explanation.
Too bad that in the packages FISH-CRUSTACEANS MIX and CARIBBEAN PIRATES 'FISH-CRUSTACEANS' there are fennel seeds that I had not seen in the photos or in the product description. I who hate the aniseed taste got rid of it.
I was very disappointed to receive 20 grams of saffron packaged in plastic, generally Iranian saffron is sold in its authentic metal box. I had contacted the seller for explanations and maybe to return the products but I never received a response.
Good overall
Delivery OK but one product not great
Correct site, easy navigation...
One of the items does not match the presentation (Himalayan salt).
When an order is put on hold, you need to add a product to validate said order afterwards. This is a weakness of the site that should be corrected. The products are of quality and easy to find.
Order placed on 07/02/2022. This order took 8 days to reach me, receipt date 15/02/2022, it required several phone calls. With correction of the kg of pepper which had turned into 1 kg of brown sugar. I had to cancel my reservations for Corsica twice to receive the package. For me, the incompetence of order tracking means that this is the last time I will place an order on this site.
Error corrected by the team. We asked you if we should send it before your trip or after.
There was also the possibility of sending it directly to Corsica without additional costs.
SHIPPING FREE BY DHL by the team, receipt on Monday.
Talking about incompetence is just nonsense. Anyway... how to react after bending over backwards for a client?
Best regards,
The David Vanille team
The products are good but when you send an email or SMS if you need information, never any response, which justifies my rating.
The Bourbon Vanilla variety you sell is of poor quality, For proof, I made a pastry cream (300 mm of milk infused with a whole pod) the taste is almost non-existent? Cream for Baba same.....? For a Pastry companion, I know what good vanilla is without having traveled the world but the Tour de France. Looking forward to your comments.... Awaiting your response
You purchased the "Prestige" Split Red Bourbon Vanilla. The pods have been in a trunk for a long time and offer an aromatic precision and a higher vanillin content than most pods you buy elsewhere. See the description of the sheet which is very clear:
The Red Bourbon Vanilla "Gold Medal" or "Prestige" is drier, Why?
The weight of a pod does not determine its quality at all. You weigh as a professional a water content.
At our level, in the importation of vanilla, after years in the industry, here are the most important points:
- Vanillin content (main molecule for purely vanilla notes)
- Associated aromatic amplitude On this batch: Intense bouquet of red fruits (strawberries, raspberries, blackberries, currants) Heart Notes: Caramelized intensity, Rose, Vanilla powder.
- Harvest period
- Aging of the batch, respect for the specifications specific to each importer (here, long traditional aging as in the past).
- Nutrients from the soil from which the pods come, indigenous terroir, type of cultivation (shade, agroforestry, intensive...)
- Final result in the creations of our chef and individual clients.
Finally, the vanilla that the industry buys to create vanilla extract is only split or unsplit red vanilla. Like us, it focuses on the quality of the batch and not on the visual. Today, 90% of imports in the agri-food sector remain red vanilla for the quality of its aromatic contents (yet dry but much more intense).
You will need to rethink your view of vanilla and become a novice again to move forward.
Best regards,
David Vanille
Very good product, very fast delivery, super, just happiness
Thank you for your feedback but why 2/5 please?
Looking forward,
David Vanille
See my email addressed to David Vanille
Your email was written on Sunday, January 30 with "two responses" on Sunday, January 30 "less than 2 hours" after receiving your request. You will have a hard time finding a customer service like this.
For your MMS sent to the preparation mobile, it does not provide after-sales service. Customer service is at 07 68 20 84 20 (see on the site) and via our contact space.
Blaming us for not seeing your text on our workshop mobile is not an error.
For your after-sales service, you will be contacted today by the team to find a solution to your request.
Sincerely,
David Vanille
Disappointed not to have received the order I placed... it took two months to be refunded and despite that, I placed another one (this one) obviously the advantageous prices of vanilla were no longer current. A commercial gesture (gift) was made but still, I remain disappointed after years of hassle-free purchases.
Following your message and the double payment, we did our best to satisfy you.
Here is your message:
Good evening, following my phone conversation this evening, and the cancellation of a previous order that remained in preparation status since November, we obtained a refund for the latter. It was specified to ask for a commercial gesture during our next order. So it is done. Thank you in advance
The team sent you several gifts but despite that, they couldn't reach the moon.
Sorry, we did our best with a reduced staff. Thank you for your understanding.
Have a great week,
David Vanille
I work for the Méert house in Lille, whose specialty is the vanilla-filled waffle from Madagascar. I was looking for an alternative vanilla pod to produce an even higher-end waffle. I wanted to test the Pompona vanilla. To my surprise, I received a very small and dried pod! Not at all in line with the photos and information I could obtain about this product, which was only exceptional in price. Very very disappointed!
If you had taken the time to contact our customer service, we could have responded to your request. If you read our title: "Vanilla Pompona Schiede Sèche" and the descriptive sheet, you would have understood the refinement of this pod. When we work with large houses, chefs, and palaces on R&D projects, we necessarily have a call, especially if it's for the biggest sale of this house.
This vanilla is extremely rare, we only have a few units left. How to make thousands of waffles without a base of several hundred kg of vanilla per year?
Do not hesitate to contact us,
Best regards,
David Vanilla
The quality of the pods is really superb but I was given damaged pods torn at the top I find that really not normal Especially when we talk about rare vanilla from Sao Tomé or Papua New Guinea the cream of the tribes
Our response sent by email on the same day of your customer service was:
"Hello,
Could you please send the pods back to:
David Vanille
3 rue du Maréchal Foch
10270 Lusigny sur Barse
A shipment will be made as soon as received.
Have an excellent day and a 2022 full of flavors.
Best regards,
David Vanille"
Without possible verification, this seems impossible to us given the care we take with our spices.
The photos taken by my colleagues show no defects, hence my proposal for return.
Sincerely,
David Vanille
Website not up to par, errors in cumulative calculations for gifts and the cart does not appear in full on the screen. You cannot correct when you made a mistake and want to delete.
Second order and beautiful disappointment. Nothing to say about the products. However, I was charged for shipping fees even though I had intentionally exceeded the minimum. And the gift (given the amount of the order) that was supposed to be saffron turned out to be wood band. Very disappointed.. I had indicated that I was being charged shipping fees but no response. Too bad.
Your product total (excluding promotion) was €64.29 and €6.90 for shipping fees.
Therefore, the saffron was not offered because the total was not €69, nor the shipping fees.
We have just refunded the shipping fees to your card. A box of saffron will be graciously offered to you with your next order. You will need to leave a message for David for this gesture.
Thank you for your understanding.
Looking forward,
http://www.DavidVanille.com
Perfect navigation on the site, fast delivery even just before Christmas, extremely disappointed by the 'intense' vanilla powder. The other products meet my expectations.
Simple site to use
Nice site, happy to find so much choice, unfortunately there was an error, the delivered product does not match the ordered product... and David is unreachable, impossible to contact by email, phone, SMS,... too bad
Enticing promotional price, that's the reason for my order. Average follow-up.
Sending with Tonka Beans as a gift, Cotton bag as a gift, received in less than 7 days since the purchase during the holiday season.
Sending an MMS when the workshop departs.
Best regards,
David Vanilla
I am disappointed with this second order the vanilla pods are dry
Always happy so far with my purchases at David Vanilla, big disappointment with my last order, one item is missing (forgetfulness?) I contact customer service from the site, not a word of apology or anything just a proposal for a refund or sending in my next order, I must say that the nice note in the package 'order treated as if it were for a friend... etc...' is not quite in line with the customer service response, sending my box of saffron in a simple letter would have been enough to fully satisfy me and I find it somewhat normal to send the missing item when ordering for 50 euros on the site. But apparently that corresponds to 'the specifications'. I wish all customers not to experience my disappointment. However, nothing to complain about, I was refunded but I would have really preferred a commercial gesture in the sense of simply sending me the initially ordered item that was not in the package.
Hello, the products are of good quality. However, the order service is not responsive at all, see the messages just after my order.
Still very satisfied with the quality of the spices. However, the quality of customer service needs improvement. Indeed, during my last order on October 18, there was a small error. I wanted to report it. Unfortunately, after 2 emails and 1 SMS sent, still no response...
I couldn't change the quantity so I had to order two packets instead of one
I find the shipping costs too expensive, I would prefer containers other than plastic, small stainless steel boxes for example.
Well-made site. And easy to navigate
The delivery never arrived and I received a refund, it's unfortunate because I would have preferred another shipment but well I was refunded.....
The pods are of very good quality but I did not receive my ten free pods (promotion until 27/09), they were in my cart but poof they disappeared during payment and delivery
When I saw the hair in the vanilla pods, it really put me off!
I am extremely disappointed. The pods were all dry!!!!
Pod too dry.
Very dry vanillas
Very disappointed, the pods are dry!
Here is the technical sheet visible on the site :
A HUGE FAVORITE - What aromatic power! I strongly invite you to discover this Grand Cru vanilla worked in the old-fashioned way by my teams. Pods at full maturity slightly split or not split, a fireworks display of aromatic amplitude! A higher dry matter content, a reduced humidity level, allowing for all the aromatic precision of my harvest. It is from my beginnings on the beaches of Sainte Anne (Guadeloupe).
Also, the main photo accurately represents the vanilla sold.
Thank you in advance for your understanding,
Looking forward,
David Vanilla
Promise of quality but disappointed
Here is the technical sheet visible on the site :
A HUGE FAVORITE - What aromatic power! I strongly invite you to discover this Grand Cru vanilla worked in the old-fashioned way by my teams. Pods at full maturity slightly split or not split, a fireworks display of aromatic amplitude! A higher dry matter content, a reduced humidity level, allowing for all the aromatic precision of my harvest. It is from my beginnings on the beaches of Sainte Anne (Guadeloupe).
Also, the main photo accurately represents the vanilla sold.
Thank you in advance for your understanding,
Looking forward,
David Vanilla
Fast delivery.
Very well organized site. Delivery a bit long but notified. Great packaging. No issues with transport.
The box was well adapted for delivery, that’s the only negative point.