9.8/10
★★★★★
based on 19019 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

I could have given a 'very good' if the delivery hadn't taken forever due to La Poste sending the package to the wrong destination. It's a shame to pay for fast delivery that ultimately took more than a week to reach me.

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Acheteur Vérifié
purchased on 20/06/2021
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3 /5
★★★☆☆

Hello. During my order, I left a message asking if you could package the vanilla pods, which I bought by 50, in lots of 10, as it was for a gift. It was not done, but in addition, I did not receive a message regarding the reason. I then sent you an email but received no response either, sniff sniff.

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Acheteur Vérifié
purchased on 23/06/2021
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3 /5
★★★☆☆

Arrival the week after the scheduled one, I had to organize myself because I was leaving so disappointed 6 days instead of three changes everything. what mill for the pepper selim impossible to grind bye

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Acheteur Vérifié
purchased on 23/06/2021
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Answer from David Vanille
Hello,
Order on Friday 23. Sent on Wednesday 28 following the stock clearance (stated when selecting the carrier).
Received on Friday 30.
Best regards,
3 /5
★★★☆☆

Haven't tasted all the vanillas ordered yet. I will not order from this site again and I will not recommend it to friends. Because I don't like false promises like: you will get vanilla as a gift (but which is not in the package) And when you talk to David about it, he tells you to ask for it on the next order. So, no more orders

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Acheteur Vérifié
purchased on 24/05/2021
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Answer from David Vanille
Hello Françoise,
If you do not leave a message when you place your order, I cannot see it.
I did not see any message in my customer service.
Thank you for your understanding,
Best regards,
3 /5
★★★☆☆

Very good.

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Acheteur Vérifié
purchased on 05/06/2021
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3 /5
★★★☆☆

5 pods out of 20 are really significantly smaller than the others, really really small

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Acheteur Vérifié
purchased on 29/05/2021
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Answer from David Vanille
Hello Lucas,
You ordered Gourmet vanilla +10cm M:
15 pods are size 14-16cm
5 pods are size 10-13cm
We always try to exceed our customers' expectations. From this point of view, we deserve a 5/5, don't we? 🙂
Have a great week,
Best regards,
David Vanille
3 /5
★★★☆☆

Order received quickly, however some pods were broken or opened. Some very dry.

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Acheteur Vérifié
purchased on 20/05/2021
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Answer from David Vanille
Hello Leila,
We just looked at the photos of the order and the pods are superb. No customer service was received upon receipt.
We remain reachable at [email protected]
Best regards,
David Vanille
3 /5
★★★☆☆

I was missing a product in the package.

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Acheteur Vérifié
purchased on 15/04/2021
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Answer from David Vanille
Hello Anne-Sophie, The photo of the shipment clearly shows the two Ugandan vanilla pods. The package was not damaged upon your receipt. My colleague contacted you by phone as soon as your customer service request was received and verified with you. Best regards, David Vanille: Exceptional Spices
3 /5
★★★☆☆

We only received 18 pods instead of 20 which is not a big deal in itself. I was less pleased with David Vanille's reaction to this error: not a word of apology and simply we will add 2 to the next order.

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Acheteur Vérifié
purchased on 05/04/2021
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Answer from David Vanille
Hello Arielle,
We count the pods twice before shipping and sent a photo of the number of pods sent at departure. Even though we were surprised, we offered to send you 2 additional pods.
Our customer service responded quickly to your request.
Thank you for your understanding,
Looking forward,
David Vanille
3 /5
★★★☆☆

An alphabetical classification would be appreciated

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Acheteur Vérifié
purchased on 12/04/2021
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3 /5
★★★☆☆

Pleasant site, correct delivery but I will not order again because there is still an anomaly in this order see below ANISE GREEN

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Acheteur Vérifié
purchased on 11/04/2021
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3 /5
★★★☆☆

Perfect, fast, top products, nice pen even though I would have preferred a sample of products lol. Thank you

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Acheteur Vérifié
purchased on 31/03/2021
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3 /5
★★★☆☆

The products are of good quality. The delivery is fast. The communication is poor. No responses to my questions at all.

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Acheteur Vérifié
purchased on 21/03/2021
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Answer from David Vanille
Hello Nathalie,
We just checked our emails and customer service messages via the site: no messages.
How did you contact us please?
Thank you in advance,
Best regards,
David Vanille
3 /5
★★★☆☆

Half of the pods are very small and dry. Almost nothing to scrape off. It might be the variety that causes this, but I am disappointed

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Acheteur Vérifié
purchased on 14/02/2021
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3 /5
★★★☆☆

A 2kg bag of coconut sugar arrived torn, I contacted Davidvanille who never got back to me. I am surprised. The products are of quality but this lack of attention is surprising.

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Acheteur Vérifié
purchased on 17/02/2021
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2 /5
★★☆☆☆

Misleading photos. Not representing the quality of the products.

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Acheteur Vérifié
purchased on 01/02/2021
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Answer from David Vanille
Sir,
We have verified and resent you the photos of our preparations via MMS and again following your customer feedback.
Before opening the bags, there was no dispute about the quality of our selections.
Best regards,
The David Vanille team
3 /5
★★★☆☆

Did not receive my entire order and in response, I am told that what is missing (2 pods) will be sent with my next order! This is not normal!!

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Acheteur Vérifié
purchased on 10/02/2021
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Answer from David Vanille
Hello,
Back from my trip, I just checked your order and the counting of the pods via our photos taken during preparation. I count 40 pods.
Can you please check again?
Thank you in advance,
David Vanille
3 /5
★★★☆☆

My order arrived damaged and part of a product was lost, and I received no response from David Vanille despite two reporting messages. Otherwise, fast delivery and products conforming and of quality.

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Acheteur Vérifié
purchased on 20/01/2021
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3 /5
★★★☆☆

Error in delivery, but very serious in handling this error.

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Acheteur Vérifié
purchased on 19/01/2021
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3 /5
★★★☆☆

I sent you an email regarding my order, I ordered basil and there is thyme instead??? Thank you for your response.

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Acheteur Vérifié
purchased on 20/01/2021
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3 /5
★★★☆☆

The 10 vanilla pods plus 10 vanilla pods were much smaller than 20 vanilla pods plus 20 vanilla pods. Not satisfied with this size.

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Acheteur Vérifié
purchased on 06/01/2021
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Answer from David Vanille
Hello Lauriane,
We have included dry vanilla pods +10cm as planned in your order.
Some are 16-17cm and others 12-13cm, it's true. If everything was in 10cm, it would have been uniform but of lesser quality.
Thank you for your understanding,
Best regards,
David Vanilla
3 /5
★★★☆☆

The problem is that the quantity was not correct, there were only 39 pods and not 40, for a first order it's not great.

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Acheteur Vérifié
purchased on 10/01/2021
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3 /5
★★★☆☆

The site is very good, the delivery time too... BUT... when I opened the package, I noticed that the vanilla powder bag was open, unsealed, and the powder had spilled in the package!!! The pod bag was closed but not sealed??? Too bad!... a relationship that starts badly!! To be continued??

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Acheteur Vérifié
purchased on 02/01/2021
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3 /5
★★★☆☆

The package arrived apparently in good condition, but coconut sugar was found outside the package. Upon opening, the coconut sugar bag was open and there was sugar everywhere inside.

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Acheteur Vérifié
purchased on 02/01/2021
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3 /5
★★★☆☆

Disappointed because my two Tahitian vanilla pods are shriveled? Is it because I ordered only two pods??? I don't know, because I sent an email, but no response to my question???

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Acheteur Vérifié
purchased on 12/12/2020
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Answer from David Vanille
Hello, We do not make any distinction between a customer who orders one pod or forty. The vanilla will always come from the same batch. Did you receive our gift? Have a joyful holiday, Best regards, David Vanilla
3 /5
★★★☆☆

Hello. The vanilla seems to be of good quality and in line with the selling price. The pepper as a gift is appreciated. The delivery, nothing to say... so why 3 stars? When you order 20 pods + 20 free and there are 38 pods in the package (I counted 3 times), you think that the count is not right...

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Acheteur Vérifié
purchased on 09/12/2020
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Answer from David Vanille
Hello Bertrand,
I just checked the photos of the order preparation and the counting of the pods, everything seems fine on our side. I am very surprised that you did not take the time to contact our customer service.
Best regards,
David Vanille
3 /5
★★★☆☆

The site is good, the delivery too, I liked less the 10g of wild pepper delivered when I ordered and paid for 50 grams!

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Acheteur Vérifié
purchased on 07/12/2020
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Answer from David Vanille
Hello Yves,
We apologize for this error and have OFFERED you a voucher of 15€ as agreed by phone.
Have a joyful holiday,
Looking forward,
David Vanille
3 /5
★★★☆☆

Hello, I am disappointed with the cancellation of my order... I took the time to ask if the packages were indeed sent internationally. I was told yes, but without being informed of the limits. Once the order was placed, I received the refund. It's strange... I was the one paying for the shipping. In any case, thank you for the quick refund. Have a nice day!

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Acheteur Vérifié
purchased on 14/12/2020
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Answer from David Vanille
Hello *********,
Thank you for your feedback. The minimum order fee for Europe is 24.90€.
The shipping costs do not cover all of our preparation costs, which explains our policy.
Thank you for your understanding,
Looking forward,
David *******
3 /5
★★★☆☆

One mistake: I received pink berries instead of the juniper berries I ordered. The pink berries are of excellent quality, but they cannot replace juniper berries in sauerkraut.

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Acheteur Vérifié
purchased on 01/11/2020
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Answer from David Vanille
Hello, We offered you two solutions: a refund or a shipment with your next order. You preferred the refund which was made within 5 minutes of receiving your email. The Pink Berry Pearls were offered to you 🙂 Please excuse us once again for this order error. Looking forward to hearing from you, David Vanilla.
3 /5
★★★☆☆

Very well packaged, delivery just as good although I never received an email saying my package had arrived at the pickup point.

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Acheteur Vérifié
purchased on 23/10/2020
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Answer from David Vanille
Hello Catherine,
I just checked, an email was sent to you on Tuesday the 27th at 00:49 by Colissimo, the site indicates 'email opened'.
Here it is in copy:

Hello,
Your Colissimo No. 6M1767978..... entrusted to David Vanille is on its way.
It is currently in transit on our logistics platforms to be delivered to you on Wednesday, October 28, 2020*.
As soon as your package arrives at the pickup point or at the Pickup Station you chose, you will receive an email indicating where and how to collect it.
I am sorry if you did not read it.
Have a great weekend,
Best regards,
David
3 /5
★★★☆☆

The vanilla is dry and not very fragrant

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Acheteur Vérifié
purchased on 10/10/2020
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Answer from David Vanille
Hello Baptiste, Thank you sincerely for your feedback, here is the vanilla you chose: Description: 80 pods of Dry Vanilla 10-13cm S - Papua New Guinea Category: vanilla-pods The dry vanilla is not a wild gourmet vanilla. It is recommended for making arranged rum and homemade extract mainly. You will have a better idea of its quality by making a syrup after maceration. Looking forward, David Vanilla
3 /5
★★★☆☆

Error on the order, some products were missing and since they do not resend the missing products. I would have to place another order and pay the shipping costs which are quite high. Otherwise good products.

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Acheteur Vérifié
purchased on 14/08/2020
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Answer from David Vanille
Hello Nicolas, Please excuse me for this order error. As stated in my T&Cs, I offer either a refund which was your case or resending the missing products with a future order along with some gifts. Have a great day, Best regards, David
3 /5
★★★☆☆

TOO BAD A LOT OF OUT OF STOCK

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Acheteur Vérifié
purchased on 22/06/2020
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Answer from David Vanille
Hello Laurent,
Thank you for your feedback. I am currently in summer clearance, hence the out of stock of several references.
Have a nice day,
Looking forward,
David
http://www.davidvanille.com
3 /5
★★★☆☆

Many items unavailable.

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Acheteur Vérifié
purchased on 17/06/2020
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Answer from David Vanille
Hello Bruno,
Thank you for your feedback. The shortages are due to current stock depletion on vanilla pods and spices.
Thank you for your understanding,
Looking forward,
David
3 /5
★★★☆☆

Always very fast for delivery

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Acheteur Vérifié
purchased on 13/06/2020
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3 /5
★★★☆☆

Lack of filters to make choices by price, or quantities, or size, but otherwise very good

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Acheteur Vérifié
purchased on 05/06/2020
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3 /5
★★★☆☆

Hello, I ordered about ten pods, apart from two or three nice pods, the others are mediocre, not fleshy, flat, rather disappointed, I will not order again.

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Acheteur Vérifié
purchased on 09/05/2020
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Answer from David Vanille
Hello,
I just looked at the tracking of your order and the photos of the vanilla sent.
The pods are mostly 17cm, the pods are beautiful and fleshy.
The moisture content of a vanilla pod is not an indicator of quality (32% for your vanilla). The vanillin content, the aromatic amplitude, the result in pastry is the most important.
If I show you the same vanilla, the same batch at 36%, do you think the quality will be better?
Your resulting vanillin content will be lower as it correlates with moisture/vanillin/batch.
Best regards,
3 /5
★★★☆☆

No opinion

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Acheteur Vérifié
purchased on 11/04/2020
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3 /5
★★★☆☆

I took Madagascar vanilla pods and found them not very generous as there was little vanilla to extract.

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Acheteur Vérifié
purchased on 10/04/2020
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Answer from David Vanille
Hello Emma,
You chose Madagascar Bourbon Gold vanilla pods size M 14-15cm.
I invite you to order longer pods next time, size L 16-17cm.
Have a great day,
Looking forward,
David
2 /5
★★☆☆☆

Hello, I am disappointed with the vanilla pods, they are too hard like in the stores, thank you

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Acheteur Vérifié
purchased on 18/04/2020
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Answer from David Vanille
Hello Roselyne,
You purchased this vanilla:
10 pods of Dried Tahitensis Vanilla 10-13cm S - Papua New Guinea
Indeed, the vanilla pods are dry as explained in the title.
The Gourmet aged and Bourbon Gold vanilla pods are much more moist, oily, and fleshy.
Have a great weekend,
Looking forward,
David