★★★★★
based on 19527 reviews published
Latest neutral customer reviews
Well-made site. And easy to navigate
The delivery never arrived and I received a refund, it's unfortunate because I would have preferred another shipment but well I was refunded.....
The pods are of very good quality but I did not receive my ten free pods (promotion until 27/09), they were in my cart but poof they disappeared during payment and delivery
When I saw the hair in the vanilla pods, it really put me off!
I am extremely disappointed. The pods were all dry!!!!
Pod too dry.
Very dry vanillas
Very disappointed, the pods are dry!
Here is the technical sheet visible on the site :
A HUGE FAVORITE - What aromatic power! I strongly invite you to discover this Grand Cru vanilla worked in the old-fashioned way by my teams. Pods at full maturity slightly split or not split, a fireworks display of aromatic amplitude! A higher dry matter content, a reduced humidity level, allowing for all the aromatic precision of my harvest. It is from my beginnings on the beaches of Sainte Anne (Guadeloupe).
Also, the main photo accurately represents the vanilla sold.
Thank you in advance for your understanding,
Looking forward,
David Vanilla
Promise of quality but disappointed
Here is the technical sheet visible on the site :
A HUGE FAVORITE - What aromatic power! I strongly invite you to discover this Grand Cru vanilla worked in the old-fashioned way by my teams. Pods at full maturity slightly split or not split, a fireworks display of aromatic amplitude! A higher dry matter content, a reduced humidity level, allowing for all the aromatic precision of my harvest. It is from my beginnings on the beaches of Sainte Anne (Guadeloupe).
Also, the main photo accurately represents the vanilla sold.
Thank you in advance for your understanding,
Looking forward,
David Vanilla
Fast delivery.
Very well organized site. Delivery a bit long but notified. Great packaging. No issues with transport.
The box was well adapted for delivery, that’s the only negative point.
I could have given a 'very good' if the delivery hadn't taken forever due to La Poste sending the package to the wrong destination. It's a shame to pay for fast delivery that ultimately took more than a week to reach me.
Hello. During my order, I left a message asking if you could package the vanilla pods, which I bought by 50, in lots of 10, as it was for a gift. It was not done, but in addition, I did not receive a message regarding the reason. I then sent you an email but received no response either, sniff sniff.
Arrival the week after the scheduled one, I had to organize myself because I was leaving so disappointed 6 days instead of three changes everything. what mill for the pepper selim impossible to grind bye
Order on Friday 23. Sent on Wednesday 28 following the stock clearance (stated when selecting the carrier).
Received on Friday 30.
Best regards,
Haven't tasted all the vanillas ordered yet. I will not order from this site again and I will not recommend it to friends. Because I don't like false promises like: you will get vanilla as a gift (but which is not in the package) And when you talk to David about it, he tells you to ask for it on the next order. So, no more orders
If you do not leave a message when you place your order, I cannot see it.
I did not see any message in my customer service.
Thank you for your understanding,
Best regards,
Very good.
5 pods out of 20 are really significantly smaller than the others, really really small
You ordered Gourmet vanilla +10cm M:
15 pods are size 14-16cm
5 pods are size 10-13cm
We always try to exceed our customers' expectations. From this point of view, we deserve a 5/5, don't we? 🙂
Have a great week,
Best regards,
David Vanille
Order received quickly, however some pods were broken or opened. Some very dry.
We just looked at the photos of the order and the pods are superb. No customer service was received upon receipt.
We remain reachable at [email protected]
Best regards,
David Vanille
I was missing a product in the package.
We only received 18 pods instead of 20 which is not a big deal in itself. I was less pleased with David Vanille's reaction to this error: not a word of apology and simply we will add 2 to the next order.
We count the pods twice before shipping and sent a photo of the number of pods sent at departure. Even though we were surprised, we offered to send you 2 additional pods.
Our customer service responded quickly to your request.
Thank you for your understanding,
Looking forward,
David Vanille
An alphabetical classification would be appreciated
Pleasant site, correct delivery but I will not order again because there is still an anomaly in this order see below ANISE GREEN
Perfect, fast, top products, nice pen even though I would have preferred a sample of products lol. Thank you
The products are of good quality. The delivery is fast. The communication is poor. No responses to my questions at all.
We just checked our emails and customer service messages via the site: no messages.
How did you contact us please?
Thank you in advance,
Best regards,
David Vanille
Half of the pods are very small and dry. Almost nothing to scrape off. It might be the variety that causes this, but I am disappointed
A 2kg bag of coconut sugar arrived torn, I contacted Davidvanille who never got back to me. I am surprised. The products are of quality but this lack of attention is surprising.
Misleading photos. Not representing the quality of the products.
We have verified and resent you the photos of our preparations via MMS and again following your customer feedback.
Before opening the bags, there was no dispute about the quality of our selections.
Best regards,
The David Vanille team
Did not receive my entire order and in response, I am told that what is missing (2 pods) will be sent with my next order! This is not normal!!
Back from my trip, I just checked your order and the counting of the pods via our photos taken during preparation. I count 40 pods.
Can you please check again?
Thank you in advance,
David Vanille
My order arrived damaged and part of a product was lost, and I received no response from David Vanille despite two reporting messages. Otherwise, fast delivery and products conforming and of quality.
Error in delivery, but very serious in handling this error.
I sent you an email regarding my order, I ordered basil and there is thyme instead??? Thank you for your response.
The 10 vanilla pods plus 10 vanilla pods were much smaller than 20 vanilla pods plus 20 vanilla pods. Not satisfied with this size.
We have included dry vanilla pods +10cm as planned in your order.
Some are 16-17cm and others 12-13cm, it's true. If everything was in 10cm, it would have been uniform but of lesser quality.
Thank you for your understanding,
Best regards,
David Vanilla
The problem is that the quantity was not correct, there were only 39 pods and not 40, for a first order it's not great.
The site is very good, the delivery time too... BUT... when I opened the package, I noticed that the vanilla powder bag was open, unsealed, and the powder had spilled in the package!!! The pod bag was closed but not sealed??? Too bad!... a relationship that starts badly!! To be continued??
The package arrived apparently in good condition, but coconut sugar was found outside the package. Upon opening, the coconut sugar bag was open and there was sugar everywhere inside.
Disappointed because my two Tahitian vanilla pods are shriveled? Is it because I ordered only two pods??? I don't know, because I sent an email, but no response to my question???
Hello. The vanilla seems to be of good quality and in line with the selling price. The pepper as a gift is appreciated. The delivery, nothing to say... so why 3 stars? When you order 20 pods + 20 free and there are 38 pods in the package (I counted 3 times), you think that the count is not right...
I just checked the photos of the order preparation and the counting of the pods, everything seems fine on our side. I am very surprised that you did not take the time to contact our customer service.
Best regards,
David Vanille
The site is good, the delivery too, I liked less the 10g of wild pepper delivered when I ordered and paid for 50 grams!
We apologize for this error and have OFFERED you a voucher of 15€ as agreed by phone.
Have a joyful holiday,
Looking forward,
David Vanille
Hello, I am disappointed with the cancellation of my order... I took the time to ask if the packages were indeed sent internationally. I was told yes, but without being informed of the limits. Once the order was placed, I received the refund. It's strange... I was the one paying for the shipping. In any case, thank you for the quick refund. Have a nice day!
Thank you for your feedback. The minimum order fee for Europe is 24.90€.
The shipping costs do not cover all of our preparation costs, which explains our policy.
Thank you for your understanding,
Looking forward,
David *******