9.8/10
★★★★★
based on 18356 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

An alphabetical classification would be appreciated

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Acheteur Vérifié
purchased on 12/04/2021
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3 /5
★★★☆☆

Pleasant site, correct delivery but I will not order again because there is still an anomaly in this order see below ANISE GREEN

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Acheteur Vérifié
purchased on 11/04/2021
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3 /5
★★★☆☆

Perfect, fast, top products, nice pen even though I would have preferred a sample of products lol. Thank you

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Acheteur Vérifié
purchased on 31/03/2021
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3 /5
★★★☆☆

The products are of good quality. The delivery is fast. The communication is poor. No responses to my questions at all.

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Acheteur Vérifié
purchased on 21/03/2021
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Answer from David Vanille
Hello Nathalie,
We just checked our emails and customer service messages via the site: no messages.
How did you contact us please?
Thank you in advance,
Best regards,
David Vanille
3 /5
★★★☆☆

Half of the pods are very small and dry. Almost nothing to scrape off. It might be the variety that causes this, but I am disappointed

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Acheteur Vérifié
purchased on 14/02/2021
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3 /5
★★★☆☆

A 2kg bag of coconut sugar arrived torn, I contacted Davidvanille who never got back to me. I am surprised. The products are of quality but this lack of attention is surprising.

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Acheteur Vérifié
purchased on 17/02/2021
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2 /5
★★☆☆☆

Misleading photos. Not representing the quality of the products.

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Acheteur Vérifié
purchased on 01/02/2021
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Answer from David Vanille
Sir,
We have verified and resent you the photos of our preparations via MMS and again following your customer feedback.
Before opening the bags, there was no dispute about the quality of our selections.
Best regards,
The David Vanille team
3 /5
★★★☆☆

Did not receive my entire order and in response, I am told that what is missing (2 pods) will be sent with my next order! This is not normal!!

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Acheteur Vérifié
purchased on 10/02/2021
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Answer from David Vanille
Hello,
Back from my trip, I just checked your order and the counting of the pods via our photos taken during preparation. I count 40 pods.
Can you please check again?
Thank you in advance,
David Vanille
3 /5
★★★☆☆

My order arrived damaged and part of a product was lost, and I received no response from David Vanille despite two reporting messages. Otherwise, fast delivery and products conforming and of quality.

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Acheteur Vérifié
purchased on 20/01/2021
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3 /5
★★★☆☆

Error in delivery, but very serious in handling this error.

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Acheteur Vérifié
purchased on 19/01/2021
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3 /5
★★★☆☆

I sent you an email regarding my order, I ordered basil and there is thyme instead??? Thank you for your response.

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Acheteur Vérifié
purchased on 20/01/2021
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3 /5
★★★☆☆

The 10 vanilla pods plus 10 vanilla pods were much smaller than 20 vanilla pods plus 20 vanilla pods. Not satisfied with this size.

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Acheteur Vérifié
purchased on 06/01/2021
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Answer from David Vanille
Hello Lauriane,
We have included dry vanilla pods +10cm as planned in your order.
Some are 16-17cm and others 12-13cm, it's true. If everything was in 10cm, it would have been uniform but of lesser quality.
Thank you for your understanding,
Best regards,
David Vanilla
3 /5
★★★☆☆

The problem is that the quantity was not correct, there were only 39 pods and not 40, for a first order it's not great.

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Acheteur Vérifié
purchased on 10/01/2021
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3 /5
★★★☆☆

The site is very good, the delivery time too... BUT... when I opened the package, I noticed that the vanilla powder bag was open, unsealed, and the powder had spilled in the package!!! The pod bag was closed but not sealed??? Too bad!... a relationship that starts badly!! To be continued??

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Acheteur Vérifié
purchased on 02/01/2021
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3 /5
★★★☆☆

The package arrived apparently in good condition, but coconut sugar was found outside the package. Upon opening, the coconut sugar bag was open and there was sugar everywhere inside.

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Acheteur Vérifié
purchased on 02/01/2021
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3 /5
★★★☆☆

Disappointed because my two Tahitian vanilla pods are shriveled? Is it because I ordered only two pods??? I don't know, because I sent an email, but no response to my question???

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Acheteur Vérifié
purchased on 12/12/2020
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Answer from David Vanille
Hello, We do not make any distinction between a customer who orders one pod or forty. The vanilla will always come from the same batch. Did you receive our gift? Have a joyful holiday, Best regards, David Vanilla
3 /5
★★★☆☆

Hello. The vanilla seems to be of good quality and in line with the selling price. The pepper as a gift is appreciated. The delivery, nothing to say... so why 3 stars? When you order 20 pods + 20 free and there are 38 pods in the package (I counted 3 times), you think that the count is not right...

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Acheteur Vérifié
purchased on 09/12/2020
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Answer from David Vanille
Hello Bertrand,
I just checked the photos of the order preparation and the counting of the pods, everything seems fine on our side. I am very surprised that you did not take the time to contact our customer service.
Best regards,
David Vanille
3 /5
★★★☆☆

The site is good, the delivery too, I liked less the 10g of wild pepper delivered when I ordered and paid for 50 grams!

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Acheteur Vérifié
purchased on 07/12/2020
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Answer from David Vanille
Hello Yves,
We apologize for this error and have OFFERED you a voucher of 15€ as agreed by phone.
Have a joyful holiday,
Looking forward,
David Vanille
3 /5
★★★☆☆

Hello, I am disappointed with the cancellation of my order... I took the time to ask if the packages were indeed sent internationally. I was told yes, but without being informed of the limits. Once the order was placed, I received the refund. It's strange... I was the one paying for the shipping. In any case, thank you for the quick refund. Have a nice day!

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Acheteur Vérifié
purchased on 14/12/2020
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Answer from David Vanille
Hello *********,
Thank you for your feedback. The minimum order fee for Europe is 24.90€.
The shipping costs do not cover all of our preparation costs, which explains our policy.
Thank you for your understanding,
Looking forward,
David *******
3 /5
★★★☆☆

One mistake: I received pink berries instead of the juniper berries I ordered. The pink berries are of excellent quality, but they cannot replace juniper berries in sauerkraut.

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Acheteur Vérifié
purchased on 01/11/2020
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Answer from David Vanille
Hello, We offered you two solutions: a refund or a shipment with your next order. You preferred the refund which was made within 5 minutes of receiving your email. The Pink Berry Pearls were offered to you 🙂 Please excuse us once again for this order error. Looking forward to hearing from you, David Vanilla.
3 /5
★★★☆☆

Very well packaged, delivery just as good although I never received an email saying my package had arrived at the pickup point.

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Acheteur Vérifié
purchased on 23/10/2020
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Answer from David Vanille
Hello Catherine,
I just checked, an email was sent to you on Tuesday the 27th at 00:49 by Colissimo, the site indicates 'email opened'.
Here it is in copy:

Hello,
Your Colissimo No. 6M1767978..... entrusted to David Vanille is on its way.
It is currently in transit on our logistics platforms to be delivered to you on Wednesday, October 28, 2020*.
As soon as your package arrives at the pickup point or at the Pickup Station you chose, you will receive an email indicating where and how to collect it.
I am sorry if you did not read it.
Have a great weekend,
Best regards,
David
3 /5
★★★☆☆

The vanilla is dry and not very fragrant

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Acheteur Vérifié
purchased on 10/10/2020
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Answer from David Vanille
Hello Baptiste, Thank you sincerely for your feedback, here is the vanilla you chose: Description: 80 pods of Dry Vanilla 10-13cm S - Papua New Guinea Category: vanilla-pods The dry vanilla is not a wild gourmet vanilla. It is recommended for making arranged rum and homemade extract mainly. You will have a better idea of its quality by making a syrup after maceration. Looking forward, David Vanilla
3 /5
★★★☆☆

Error on the order, some products were missing and since they do not resend the missing products. I would have to place another order and pay the shipping costs which are quite high. Otherwise good products.

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Acheteur Vérifié
purchased on 14/08/2020
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Answer from David Vanille
Hello Nicolas, Please excuse me for this order error. As stated in my T&Cs, I offer either a refund which was your case or resending the missing products with a future order along with some gifts. Have a great day, Best regards, David
3 /5
★★★☆☆

TOO BAD A LOT OF OUT OF STOCK

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Acheteur Vérifié
purchased on 22/06/2020
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Answer from David Vanille
Hello Laurent,
Thank you for your feedback. I am currently in summer clearance, hence the out of stock of several references.
Have a nice day,
Looking forward,
David
http://www.davidvanille.com
3 /5
★★★☆☆

Many items unavailable.

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Acheteur Vérifié
purchased on 17/06/2020
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Answer from David Vanille
Hello Bruno,
Thank you for your feedback. The shortages are due to current stock depletion on vanilla pods and spices.
Thank you for your understanding,
Looking forward,
David
3 /5
★★★☆☆

Always very fast for delivery

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Acheteur Vérifié
purchased on 13/06/2020
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3 /5
★★★☆☆

Lack of filters to make choices by price, or quantities, or size, but otherwise very good

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Acheteur Vérifié
purchased on 05/06/2020
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3 /5
★★★☆☆

Hello, I ordered about ten pods, apart from two or three nice pods, the others are mediocre, not fleshy, flat, rather disappointed, I will not order again.

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Acheteur Vérifié
purchased on 09/05/2020
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Answer from David Vanille
Hello,
I just looked at the tracking of your order and the photos of the vanilla sent.
The pods are mostly 17cm, the pods are beautiful and fleshy.
The moisture content of a vanilla pod is not an indicator of quality (32% for your vanilla). The vanillin content, the aromatic amplitude, the result in pastry is the most important.
If I show you the same vanilla, the same batch at 36%, do you think the quality will be better?
Your resulting vanillin content will be lower as it correlates with moisture/vanillin/batch.
Best regards,
3 /5
★★★☆☆

No opinion

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Acheteur Vérifié
purchased on 11/04/2020
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3 /5
★★★☆☆

I took Madagascar vanilla pods and found them not very generous as there was little vanilla to extract.

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Acheteur Vérifié
purchased on 10/04/2020
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Answer from David Vanille
Hello Emma,
You chose Madagascar Bourbon Gold vanilla pods size M 14-15cm.
I invite you to order longer pods next time, size L 16-17cm.
Have a great day,
Looking forward,
David
2 /5
★★☆☆☆

Hello, I am disappointed with the vanilla pods, they are too hard like in the stores, thank you

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Acheteur Vérifié
purchased on 18/04/2020
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Answer from David Vanille
Hello Roselyne,
You purchased this vanilla:
10 pods of Dried Tahitensis Vanilla 10-13cm S - Papua New Guinea
Indeed, the vanilla pods are dry as explained in the title.
The Gourmet aged and Bourbon Gold vanilla pods are much more moist, oily, and fleshy.
Have a great weekend,
Looking forward,
David
2 /5
★★☆☆☆

I received an empty envelope. The customer service doesn't want to know anything. Very disappointed.

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Acheteur Vérifié
purchased on 09/04/2020
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Answer from David Vanille
Hello Franck, We have made a complaint for your package. According to our terms and conditions: If a package is stated as delivered by my carrier, La Poste or DHL, no recourse will be possible! Packages stated as delivered by La Poste and DHL are not the responsibility of David Vanille. Only DHL customer service (reachable at 0 809 40 02 13) and Colissimo (reachable at 3631) can respond to your complaint. Best regards,
3 /5
★★★☆☆

Delivery time very long due to COVID-19: more than 3 weeks. Not very friendly support from David Vanilla when I asked to expedite the delivery with the post office.

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Acheteur Vérifié
purchased on 21/03/2020
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Answer from David Vanille
Hello Hervé, When I receive this type of message from my clients, you are right, I am not friendly 😉 Hello, I still have not received my last order. Can you inform me of its reception date please. It is starting to take a long time, if it has not arrived by Wednesday, I ask you to proceed with the cancellation of this last one and the full refund increased by the amount of my order. Awaiting your response, Best regards, Here is my response to your email: The national posts and logistics platforms are closed until Wednesday morning. The staff is reduced by 70%. You can refuse the package upon arrival. It will be returned to my workshop. According to my T&Cs, a fee of €10 will apply for returns. Thank you in advance for your understanding, Customer: Hello, No delivery, this costs me €10, I do not quite understand your response. Is this the commercial policy of David Vanilla that I should widely communicate on the web and social networks? For a first trial on your vanilla and pepper ordering site... Best regards, Us: Hello Hervé, Your order is being delivered. If a refusal is made for x reasons, according to our T&Cs, a fee of €10 (delivery, preparations) will be charged. I leave you to communicate about our policy. Please note that any infringement of our brand will be followed up.
3 /5
★★★☆☆

Order arrived in good condition.

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Acheteur Vérifié
purchased on 09/03/2020
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2 /5
★★☆☆☆

Ordered the tahitensis vanilla variety and received the Bourbon gold from Madagascar. Not the same price or quality. After many emails, no response. Too bad because the first order went very well.

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Acheteur Vérifié
purchased on 07/01/2020
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Answer from David Vanille
Hello Elisa,
Here is my first email sent on Friday, January 17 (only an hour after receiving your email)
David Vanille - 17/01/2020 - 15:48 Product Tahitensis Vanilla Pod 11-13cm - Papua New Guinea
Hello Elisa,
If the package is not opened, can you please send it back to me for exchange at:
David Vanille
3 rue Maréchal Foch
10270 Lusigny sur Barse
I will send you 40 Tahitensis pods 11-13cm plus a gift as soon as received.
Thank you in advance for your understanding,
Looking forward,
David
Second email sent on January 21:
Hello Elisa
I have replied to you twice.
Here is my response from Friday: (copy of the email above).
Finally, I tried to reach you as soon as I received your second email via your landline which does not answer.
My priority is the satisfaction of my customers and a tailor-made customer service. I remain at your disposal at 07 68 20 84 20 from 10 am to 5 pm from Monday to Friday.
Best regards,
3 /5
★★★☆☆

Efficient site but lacks identity

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Acheteur Vérifié
purchased on 15/12/2019
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Answer from David Vanille
Hello Gaetan,
Thank you for your feedback.
What are your suggestions to improve the site's identity please?
Thank you in advance for your ideas,
Looking forward,
David
2 /5
★★☆☆☆

Following a mishap that La Poste is known for, the package (a letter!) was finally dropped off at a post office where they refused to give it to me despite presenting an ID. Daniel Vanille having sided with La Poste, it was I who left.

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Acheteur Vérifié
purchased on 27/11/2019
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Answer from David Vanille
Hello Pierre, Here is my last email to clearly understand the follow-up I provided for your order: Mr ......, The order was sent the day after your purchase. The relay refused my cardboard letter for shipment as they had no more space. It should be noted that the relay refuses before receiving packages when they have a large volume of arrivals. I contacted you by phone on Wednesday, December 4 to inform you of the delivery of your order to another relay (following your email). I contacted the relay this morning who indicated that they only require an ID as proof to receive your package. I have never had a case where a clerk requested another proof, otherwise, a simple call on my mobile would have sufficed to validate the pickup at the post office. Care in preparation and follow-up to each of your emails was provided for your order. I treat each of my partners, subcontractors or not, with great respect. The two people I spoke to on the phone at Part Dieu assured me that a simple proof of identity is sufficient. If my logistics partner was unable to respond to your initial request for a relay, I am sorry (week of Black Friday). For the non-respect of a 48-72h deadline, it arrived late but arrived on Friday, December 6 at the post office. (Your order is available until December 17 at the relay) More than two hours of follow-up were necessary for your order. Have a joyful holiday season, Best regards, David Have a joyful end of year holiday season, Best regards, David
3 /5
★★★☆☆

Mobile version not very user-friendly

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Acheteur Vérifié
purchased on 27/08/2019
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Answer from David Vanille
Thank you sincerely for your order, your feedback, and your encouragements 😉 I will do my best to improve the mobile version.
Have a great day,
Looking forward,
David
3 /5
★★★☆☆

I would give 5 stars if the shipping costs were not so high....

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Acheteur Vérifié
purchased on 26/08/2019
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Answer from David Vanille
Hello Anne,
Thank you sincerely for taking the time to leave a review. My shipping costs for Belgium are €11.89 with DHL express delivery. They are FREE from €149 in Europe.
To give you a comparison, sending a 1kg package via colissimo without signature is €15.05 (post office rates). My goal is to offer a premium service at the best price.
It would be possible to offer deliveries with relay solutions (delivery in 5 to 7 days) at a lower price but I am not interested because the service is not comfortable for my customers and the tracking is random.
You had already contacted me on July 13 to inform me that my shipping costs were too high, I then proposed FREE delivery in Europe from €149 instead of €199 previously. I am listening to my customers and doing my best to meet their expectations.
Thank you in advance for your understanding,
Have a great week,
Looking forward to it,
David Vanille: your spice seeker.
3 /5
★★★☆☆

During another order from another supplier, I appreciated the packaging in a glass tube. What is this very nice jute bag supposed to be for??

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Acheteur Vérifié
purchased on 28/05/2019
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Answer from David Vanille
Hello Pierre,
I am very surprised by your opinion but remain open to every remark. I just looked at the MMS sent during your order. The pods are stabilized at 32-35% humidity, the notes are intense: cocoa, caramelized, indulgent, vanilla. Length of the pods 16-18cm. A humid vanilla at +35% is not a quality factor but rather the opposite.
The jute bag is simply "a gift offered" to keep the hermetic sachet protected from light and optimize the preservation of your Bourbon Gold vanilla pods from Madagascar.
Thank you in advance for your understanding,
Best regards,
David Vanille