/10
★★★★★
based on 19019 reviews published
★★★★★
based on 19019 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I received an empty envelope. The customer service doesn't want to know anything. Very disappointed.
Acheteur Vérifié
purchased on 09/04/2020
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Answer from David Vanille
Hello Franck, We have made a complaint for your package. According to our terms and conditions: If a package is stated as delivered by my carrier, La Poste or DHL, no recourse will be possible! Packages stated as delivered by La Poste and DHL are not the responsibility of David Vanille. Only DHL customer service (reachable at 0 809 40 02 13) and Colissimo (reachable at 3631) can respond to your complaint. Best regards,
3
/5
★★★☆☆
Delivery time very long due to COVID-19: more than 3 weeks. Not very friendly support from David Vanilla when I asked to expedite the delivery with the post office.
Acheteur Vérifié
purchased on 21/03/2020
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Answer from David Vanille
Hello Hervé, When I receive this type of message from my clients, you are right, I am not friendly 😉 Hello, I still have not received my last order. Can you inform me of its reception date please. It is starting to take a long time, if it has not arrived by Wednesday, I ask you to proceed with the cancellation of this last one and the full refund increased by the amount of my order. Awaiting your response, Best regards, Here is my response to your email: The national posts and logistics platforms are closed until Wednesday morning. The staff is reduced by 70%. You can refuse the package upon arrival. It will be returned to my workshop. According to my T&Cs, a fee of €10 will apply for returns. Thank you in advance for your understanding, Customer: Hello, No delivery, this costs me €10, I do not quite understand your response. Is this the commercial policy of David Vanilla that I should widely communicate on the web and social networks? For a first trial on your vanilla and pepper ordering site... Best regards, Us: Hello Hervé, Your order is being delivered. If a refusal is made for x reasons, according to our T&Cs, a fee of €10 (delivery, preparations) will be charged. I leave you to communicate about our policy. Please note that any infringement of our brand will be followed up.
3
/5
★★★☆☆
Order arrived in good condition.
Acheteur Vérifié
purchased on 09/03/2020
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2
/5
★★☆☆☆
Ordered the tahitensis vanilla variety and received the Bourbon gold from Madagascar. Not the same price or quality. After many emails, no response. Too bad because the first order went very well.
Acheteur Vérifié
purchased on 07/01/2020
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Answer from David Vanille
Hello Elisa,
Here is my first email sent on Friday, January 17 (only an hour after receiving your email)
David Vanille - 17/01/2020 - 15:48 Product Tahitensis Vanilla Pod 11-13cm - Papua New Guinea
Hello Elisa,
If the package is not opened, can you please send it back to me for exchange at:
David Vanille
3 rue Maréchal Foch
10270 Lusigny sur Barse
I will send you 40 Tahitensis pods 11-13cm plus a gift as soon as received.
Thank you in advance for your understanding,
Looking forward,
David
Second email sent on January 21:
Hello Elisa
I have replied to you twice.
Here is my response from Friday: (copy of the email above).
Finally, I tried to reach you as soon as I received your second email via your landline which does not answer.
My priority is the satisfaction of my customers and a tailor-made customer service. I remain at your disposal at 07 68 20 84 20 from 10 am to 5 pm from Monday to Friday.
Best regards,
Here is my first email sent on Friday, January 17 (only an hour after receiving your email)
David Vanille - 17/01/2020 - 15:48 Product Tahitensis Vanilla Pod 11-13cm - Papua New Guinea
Hello Elisa,
If the package is not opened, can you please send it back to me for exchange at:
David Vanille
3 rue Maréchal Foch
10270 Lusigny sur Barse
I will send you 40 Tahitensis pods 11-13cm plus a gift as soon as received.
Thank you in advance for your understanding,
Looking forward,
David
Second email sent on January 21:
Hello Elisa
I have replied to you twice.
Here is my response from Friday: (copy of the email above).
Finally, I tried to reach you as soon as I received your second email via your landline which does not answer.
My priority is the satisfaction of my customers and a tailor-made customer service. I remain at your disposal at 07 68 20 84 20 from 10 am to 5 pm from Monday to Friday.
Best regards,
3
/5
★★★☆☆
Efficient site but lacks identity
Acheteur Vérifié
purchased on 15/12/2019
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Answer from David Vanille
Hello Gaetan,
Thank you for your feedback.
What are your suggestions to improve the site's identity please?
Thank you in advance for your ideas,
Looking forward,
David
Thank you for your feedback.
What are your suggestions to improve the site's identity please?
Thank you in advance for your ideas,
Looking forward,
David
2
/5
★★☆☆☆
Following a mishap that La Poste is known for, the package (a letter!) was finally dropped off at a post office where they refused to give it to me despite presenting an ID. Daniel Vanille having sided with La Poste, it was I who left.
Acheteur Vérifié
purchased on 27/11/2019
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Answer from David Vanille
Hello Pierre, Here is my last email to clearly understand the follow-up I provided for your order: Mr ......, The order was sent the day after your purchase. The relay refused my cardboard letter for shipment as they had no more space. It should be noted that the relay refuses before receiving packages when they have a large volume of arrivals. I contacted you by phone on Wednesday, December 4 to inform you of the delivery of your order to another relay (following your email). I contacted the relay this morning who indicated that they only require an ID as proof to receive your package. I have never had a case where a clerk requested another proof, otherwise, a simple call on my mobile would have sufficed to validate the pickup at the post office. Care in preparation and follow-up to each of your emails was provided for your order. I treat each of my partners, subcontractors or not, with great respect. The two people I spoke to on the phone at Part Dieu assured me that a simple proof of identity is sufficient. If my logistics partner was unable to respond to your initial request for a relay, I am sorry (week of Black Friday). For the non-respect of a 48-72h deadline, it arrived late but arrived on Friday, December 6 at the post office. (Your order is available until December 17 at the relay) More than two hours of follow-up were necessary for your order. Have a joyful holiday season, Best regards, David Have a joyful end of year holiday season, Best regards, David
3
/5
★★★☆☆
Mobile version not very user-friendly
Acheteur Vérifié
purchased on 27/08/2019
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Answer from David Vanille
Thank you sincerely for your order, your feedback, and your encouragements 😉 I will do my best to improve the mobile version.
Have a great day,
Looking forward,
David
Have a great day,
Looking forward,
David
3
/5
★★★☆☆
I would give 5 stars if the shipping costs were not so high....
Acheteur Vérifié
purchased on 26/08/2019
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Answer from David Vanille
Hello Anne,
Thank you sincerely for taking the time to leave a review. My shipping costs for Belgium are €11.89 with DHL express delivery. They are FREE from €149 in Europe.
To give you a comparison, sending a 1kg package via colissimo without signature is €15.05 (post office rates). My goal is to offer a premium service at the best price.
It would be possible to offer deliveries with relay solutions (delivery in 5 to 7 days) at a lower price but I am not interested because the service is not comfortable for my customers and the tracking is random.
You had already contacted me on July 13 to inform me that my shipping costs were too high, I then proposed FREE delivery in Europe from €149 instead of €199 previously. I am listening to my customers and doing my best to meet their expectations.
Thank you in advance for your understanding,
Have a great week,
Looking forward to it,
David Vanille: your spice seeker.
Thank you sincerely for taking the time to leave a review. My shipping costs for Belgium are €11.89 with DHL express delivery. They are FREE from €149 in Europe.
To give you a comparison, sending a 1kg package via colissimo without signature is €15.05 (post office rates). My goal is to offer a premium service at the best price.
It would be possible to offer deliveries with relay solutions (delivery in 5 to 7 days) at a lower price but I am not interested because the service is not comfortable for my customers and the tracking is random.
You had already contacted me on July 13 to inform me that my shipping costs were too high, I then proposed FREE delivery in Europe from €149 instead of €199 previously. I am listening to my customers and doing my best to meet their expectations.
Thank you in advance for your understanding,
Have a great week,
Looking forward to it,
David Vanille: your spice seeker.
3
/5
★★★☆☆
During another order from another supplier, I appreciated the packaging in a glass tube. What is this very nice jute bag supposed to be for??
Acheteur Vérifié
purchased on 28/05/2019
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Answer from David Vanille
Hello Pierre,
I am very surprised by your opinion but remain open to every remark. I just looked at the MMS sent during your order. The pods are stabilized at 32-35% humidity, the notes are intense: cocoa, caramelized, indulgent, vanilla. Length of the pods 16-18cm. A humid vanilla at +35% is not a quality factor but rather the opposite.
The jute bag is simply "a gift offered" to keep the hermetic sachet protected from light and optimize the preservation of your Bourbon Gold vanilla pods from Madagascar.
Thank you in advance for your understanding,
Best regards,
David Vanille
I am very surprised by your opinion but remain open to every remark. I just looked at the MMS sent during your order. The pods are stabilized at 32-35% humidity, the notes are intense: cocoa, caramelized, indulgent, vanilla. Length of the pods 16-18cm. A humid vanilla at +35% is not a quality factor but rather the opposite.
The jute bag is simply "a gift offered" to keep the hermetic sachet protected from light and optimize the preservation of your Bourbon Gold vanilla pods from Madagascar.
Thank you in advance for your understanding,
Best regards,
David Vanille
3
/5
★★★☆☆
I really like certain parts of the site that clearly show the seller's passion and make you want to read everything. I like less the navigation as a buyer, I have trouble finding my bearings. I also like less the price fluctuations. We are sold a 20% discount on pre-order and a month later, without discount, it's cheaper than pre-order, discount included. And I regret the disappearance of other spices from the site.
Acheteur Vérifié
purchased on 28/02/2019
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Answer from David Vanille
Hello Laure, Thank you for your feedback. I have renegotiated all my prices with my vanilla collectors with a 'transparent' newsletter to inform my clients. To accurately meet my clients' needs, I have created a format of 10, 20, and 40 pods for Bourbon Gold vanilla from Madagascar, Papua New Guinea, Uganda and only offer vanilla in 500g format beyond that. Please note that spices will return in a few months. Expect to discover 'off the beaten path' spices starting in September. It was impossible to manage all the sourcing, sampling, importation, control, promotion, sales, and shipping in a 24-hour day at the beginning of this year. Thank you for your understanding, Looking forward, David Vanilla
3
/5
★★★☆☆
Very ergonomic site, simple with beautiful photos. I really appreciated the documents on vanilla, the many informations, David's journey, and the willingness for a fair approach.
Acheteur Vérifié
purchased on 16/03/2019
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3
/5
★★★☆☆
Simple enough clear
Acheteur Vérifié
purchased on 03/11/2018
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Answer from David Vanille
Hello Marie Line,
You rated the spices and overall review between 2 and 3/5. Could you please explain your opinion in more detail?
Thank you in advance,
Best regards,
David Vanille
You rated the spices and overall review between 2 and 3/5. Could you please explain your opinion in more detail?
Thank you in advance,
Best regards,
David Vanille
3
/5
★★★☆☆
Maybe put the information on the vanilla year with the pods for sale with a 'learn more' button.
Acheteur Vérifié
purchased on 02/09/2018
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Answer from David Vanille
Hello Audrey, The information is available to the left of the photos and below. Each site has a different ergonomics. I chose simplicity. Spices and vanillas that go off the beaten path, a simple site that resembles me, a fluid ergonomics. Thank you in advance for your understanding, Looking forward, David Vanilla.
3
/5
★★★☆☆
Lack of visibility to access the order
Acheteur Vérifié
purchased on 10/07/2018
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Answer from David Vanille
Hello Anne Marie,
Can you suggest solutions to better meet your expectations please?
Thank you in advance,
Looking forward,
David Vanilla
Can you suggest solutions to better meet your expectations please?
Thank you in advance,
Looking forward,
David Vanilla
2
/5
★★☆☆☆
Either I got a bad batch unfortunately this can happen but the vanilla pods were dry almost brittle .. For a first purchase, I can't say that I am satisfied, rather disappointed!
Acheteur Vérifié
purchased on 29/06/2018
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Answer from David Vanille
Hello Gilles, As I replied to you by email, my selections have a rare intensity thanks to a long aging. We can always do a simple demonstration. Take 1 kg of extraction vanilla (Papua extraction type or Bourbon Gold aged) and the same quality in development at 35% humidity (which is 50% fewer pods per kg but much larger because more humid). Ask your client for the best. The preference will always go for the extraction vanilla not yet fully aged. Should I sell a more humid vanilla to my clients, highlight a softer price per kg and offer it as black vanilla? Of course not. It is difficult to explain that a well-humid and large vanilla is not necessarily a guarantee of quality. Too often, vanillas sold as black vanillas are vanillas that lack aging with a humidity rate that decreases in a few days. Currently, the kg of vanilla is negotiated around $600-700. To guarantee you aged vanillas in the long term, David Vanilla will focus on purchasing extraction vanilla as in the photo. Extraction vanilla, pods much drier than black vanilla, an intense nose. Today, what was previously despised by the market is part of the noblest lots. Obviously, there are many more pods in a kilo of extraction vanilla than in a kilo of so-called black vanilla. This will allow me to maintain an attractive pod/price ratio for my loyal private and professional clients. The most important: the ratio of vanillin content to dry matter is much higher than that of black vanilla regardless of its origin. Vanilla pods thus offer a more pronounced and
3
/5
★★★☆☆
Excellent
Acheteur Vérifié
purchased on 06/06/2018
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Answer from David Vanille
Hello Anne and Dominique, Thank you sincerely for your review. Being excellent, I thought you would give me a score of 5/5 😉 I hope the gift pleased you, Have a nice day, David Vanilla
3
/5
★★★☆☆
ON THE SITE IT WAS marked 20 to 25 pods and I had 15.
Acheteur Vérifié
purchased on 25/04/2018
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Answer from David Vanille
Hello Edith, You purchased 25g of Bourbon Gold Vanilla and received 15 pods. On the site, it is marked: "50g" of Bourbon Gold +11cm equals about 25-30 pods. So you did receive the number of pods marked on DavidVanille.com at the highest division 🙂 I hope you appreciate the aromatic quality of my vanilla pods. Thank you sincerely for your order, Looking forward to it, David Vanille.
3
/5
★★★☆☆
Good site. Fast shipping and a little bonus bag of pepper added to my order. A bit disappointed by the vanilla pods which are not of better quality than those I buy in supermarkets.
Acheteur Vérifié
purchased on 03/03/2018
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Answer from David Vanille
Hello David,
For the Bourbon Gold vanilla 10-12cm, the pods are of small caliber but the customer has the choice between Bourbon Gold vanilla 10-12cm to have a significant pod ratio, Bourbon Gold vanilla +13cm, and Bourbon Gold vanilla aged 14-18cm. The longer the vanilla, the better its quality and the fewer pods there are.
For the Uganda - Rwenzori Gold vanilla, it is clearly stated in the description that it is a
For the Bourbon Gold vanilla 10-12cm, the pods are of small caliber but the customer has the choice between Bourbon Gold vanilla 10-12cm to have a significant pod ratio, Bourbon Gold vanilla +13cm, and Bourbon Gold vanilla aged 14-18cm. The longer the vanilla, the better its quality and the fewer pods there are.
For the Uganda - Rwenzori Gold vanilla, it is clearly stated in the description that it is a
3
/5
★★★☆☆
A very expensive price-to-quantity ratio compared to the experience I had at the market in Saint François in Guadeloupe
Acheteur Vérifié
purchased on 18/02/2018
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Answer from David Vanille
Hello Anita,
Thank you for your review.
In 2013, the price per kilo was around 53 euros. Five years later, you need to count more than 650 euros for a Bourbon Gold vanilla from Madagascar. Other countries have followed suit and it is very difficult to find vanilla. Currently, there is a significant crisis in the market.
Thank you sincerely for your understanding,
Best regards,
David Vanilla
Thank you for your review.
In 2013, the price per kilo was around 53 euros. Five years later, you need to count more than 650 euros for a Bourbon Gold vanilla from Madagascar. Other countries have followed suit and it is very difficult to find vanilla. Currently, there is a significant crisis in the market.
Thank you sincerely for your understanding,
Best regards,
David Vanilla