The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.
Ordering things was OK. The major problem: I have not seen the return/refund options/policy. I have contacted your customer support and got a link to the page in French with instructions on how to fill out the form (French only) and that I need to send things back and that you refund only for unused items. This was not a problem in my case, but far away from my experience with Amazon. Where all this is much more convenient. On top of it, I need to pay transport costs on my own and still do not have any reply from your customer service :(
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Pierre G.
Rating: 2 out of 5
following a purchase from 12/01/2026
It seems to work but it is not easy to hold and use.
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Nils M.
Rating: 2 out of 5
following a purchase from 19/12/2025
The goods are great but the shipping costs or return shipping costs are ridiculously high
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Patrick M.
Rating: 3 out of 5
following a purchase from 19/12/2025
Shipping and delivery times too long
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Max S.
Rating: 3 out of 5
following a purchase from 15/12/2025
No PayPal or Wero. Partially very poor German translation, although offered.
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Rita K.
Rating: 1 out of 5
following a purchase from 12/12/2025
The return process is a disgrace - I would not shop here again
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huguette F.
Rating: 3 out of 5
following a purchase from 05/12/2025
It's a shame in case of stock shortage it's not noted on your site and we cannot add to the cart, we have to call to understand the problem, and there we cannot order the item that will be available in 3 weeks and moreover a new shipping cost to order it when our first order was already free shipping without this item, why can't we order an item with a delay in backorder and thus have free shipping, it is not normal for the customer to bear a shipping cost for an item they ordered with free shipping with their entire order?
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Viola S.
Rating: 1 out of 5
following a purchase from 05/12/2025
Unfortunately, as of today (18.12.25), the ordered goods have not yet been received.
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virginie B.
Rating: 3 out of 5
following a purchase from 05/12/2025
I am disappointed, I ordered it specifically to make my pancakes and the pan sticks, it's annoying.
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Yvonne P.
Rating: 3 out of 5
following a purchase from 02/12/2025
I find it annoying that you do not provide a delivery date. It is difficult to predict when we will have the product available, for example to offer it. Usually for online orders we have an expected date and the possibility to track the delivery.
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walid C.
Rating: 3 out of 5
following a purchase from 01/12/2025
Hello, the "sauté pan" product has been received and it is of very good quality, it is different from other utensils I have used before for the same need. However, I regret receiving it 8 days after my order confirmation. On your website, it is stated 3-4 days delay for delivery but it was only after I called your customer service to ask where my order was that the package was prepared and then sent. I was explained that you had received many requests at the same time and that the additional delay was due to that. I understand but at that price and with this indication on your website, it is misleading. Thank you.
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sina E.
Rating: 2 out of 5
following a purchase from 12/05/2025
The product is good. However, 4 small rings with a diameter of 7.5 cm were in a huge package. Therefore, I would not order again for sustainability reasons.
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DOMINIQUE S.
Rating: 3 out of 5
following a purchase from 04/04/2025
No comments at this level
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Response from DE BUYER
Hello and thank you for your feedback. We remain at your disposal for any further information. Best regards.
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Damien R.
Rating: 3 out of 5
following a purchase from 28/03/2025
Difficult seasoning. It will take time to learn how to handle it.
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Response from DE BUYER
Thank you for your feedback. Seasoning can sometimes seem tricky at first, but with a little practice, you'll quickly find your way. Once mastered, your pan will accompany you for a long time in the kitchen. Your satisfaction is our priority. See you soon.
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Renaud G.
Rating: 3 out of 5
following a purchase from 31/03/2025
Great product but delivery fees are way too expensive, 15% of the item's price.
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Response from DE BUYER
Thank you for your feedback. We are delighted to hear your satisfaction regarding the product. As for the delivery fees, we have chosen a fixed shipping cost system, independent of the weight and volume of the order. Without this, the fees could be higher depending on the shipped products. A little bonus: delivery is free for purchases over €100 😉 Have a very nice day.
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Viktor Z.
Rating: 2 out of 5
following a purchase from 30/03/2025
Received a pan with a broken handle.
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Tony D.
Rating: 3 out of 5
following a purchase from 15/03/2025
Quality and speed of delivery. It's a shame that the packaging is oversized compared to the order.
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Response from DE BUYER
Hello, thank you for your feedback. We are delighted that you were satisfied with the quality and speed of the delivery. However, we understand your comment regarding the size of the packaging. Our company mainly focuses on deliveries to professionals, which may explain the size of some packages. For orders intended for individuals, we make sure to adjust our packaging as best as possible to ensure optimal protection of the products. Your opinion is valuable to us, and we take it into account to improve our service. Have a great day.
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JULIE L.
Rating: 2 out of 5
following a purchase from 04/03/2025
Return shipping costs are the responsibility of the customer. Given the weight of the pans, it's absurd.
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Response from DE BUYER
Thank you for your message and for the trust you place in our brand. As a small business, we must take into account the logistical costs as well as the management of returns and inventory. That is why the costs of withdrawal are the responsibility of the customer, except in the case of an error on our part.
This policy also allows us to ensure fairness among all our customers. We have made sure to make the return process as simple as possible. Best regards.
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Eric L.
Rating: 3 out of 5
following a purchase from 02/03/2025
First order and unable to benefit from the 10% discount due to invalid code
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Response from DE BUYER
Thank you for your feedback. The discount code is only valid on our USA site, which explains why it didn't work on the France site. Please do not hesitate to contact our customer service department if you have any questions. Have a nice day.
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sophie N.
Rating: 2 out of 5
following a purchase from 18/02/2025
article not present or unavailable, long search, complicated return at the customer's expense, a shame for the price.
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Response from DE BUYER
Thank you for your feedback. We regret that your experience did not meet your expectations. If you would like to discuss your order, our customer service is at your disposal. Best regards.
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JEROME D.
Rating: 1 out of 5
following a purchase from 04/02/2025
Hello, after consulting your customer service, I purchased a tritan plastic socket that was supposed to fit the 'adapter' system I already have, however, it seems that the diameter is not compatible :((
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Response from DE BUYER
Hello and thank you for taking the time to share your feedback. After a phone conversation with you, we were able to resolve this issue. We hope that the solution found will bring you full satisfaction. Best regards.
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Guillaume D.
Rating: 1 out of 5
following a purchase from 06/01/2025
I bought a square mould, item error due to a code error on your part, I told them it's urgent because we're preparing a competition for the Sirha in Lyon, and I still haven't received my goods. If I don't receive it tomorrow, I'll send it back! I'll never order from you again!
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Response from DE BUYER
Hello, thank you for your feedback and we are sorry for the inconvenience. After verification, the tracking indicates that your package has been delivered. However, if you have not received it or if you have any problems, please do not hesitate to inform us so that we can help you and solve the problem quickly. Best regards.
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Agnes G.
Rating: 3 out of 5
following a purchase from 05/01/2025
Lid does not fit pan, please contact us
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Dagmar D.
Rating: 3 out of 5
following a purchase from 20/12/2024
Shipping with DPD is a disaster. The parcel hasn't arrived and I don't know where it is. I was at home at the specified delivery time. Parcel was not delivered. The specified parcel store was closed for 5 days, so it can't have been dropped off there on 3.1.
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Karl-heiz J.
Rating: 1 out of 5
following a purchase from 18/12/2024
so far the goods have been on the way for 10 days and it is not yet clear when and if they will arrive at all
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Amandine B.
Rating: 3 out of 5
following a purchase from 14/12/2024
Very good equipment, wide selection, but the shipping costs are rather high (10 euros for a grid).
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Response from DE BUYER
Hello, thank you for your feedback and for taking the time to share your experience. We have chosen a system of fixed shipping costs, irrespective of the weight and volume of the package shipped. Without this system, shipping costs could be higher depending on the products ordered, due to their weight and volume. What's more, we offer free shipping on orders over €100.
Please do not hesitate to contact us if you have any questions.
Best regards.
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frederic T.
Rating: 3 out of 5
following a purchase from 27/11/2024
how can I leave a review with so little experience of the equipment??? if not, it's a beautiful frying pan and stewpot. my downside is the products, whether or not they're available on the site, it's not easy to get everything together! there's always a few things missing and at €10 shipping costs! I'll buy the rest elsewhere!
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Response from DE BUYER
Hello, thank you for your feedback and for taking the time to share your experience. We're delighted that you like the frying pan and Dutch oven!
Regarding the availability of products on our site, we understand that it can be inconvenient when certain items are missing. We do our best to keep our stock up to date, but it can happen that certain products are temporarily sold out, and with the approach of the festive season, this becomes even more frequent.
We have opted for a system of fixed shipping costs, irrespective of the weight and volume of the parcel sent. Without this system, shipping costs could be higher depending on the weight and volume of the products ordered. What's more, we offer free shipping on orders over €100.
Please do not hesitate to contact us if you have any questions. Best regards.
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Michel M.
Rating: 3 out of 5
following a purchase from 16/11/2024
The site is complicated, doesn't work well (connection problems with constant errors) and I had to repeat several times and at different times to finalize my order, it's too complex! Otherwise, the products are very good and I'm very satisfied with my various pans in particular.
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Response from DE BUYER
Hello and thank you for your feedback. We are delighted to hear that you are satisfied with the quality of our stoves. Thank you for your patience with the difficulties you encountered when placing your order. We have taken into account your comments regarding the site and will work to improve the browsing experience to avoid such inconveniences in the future. Should you require assistance with any other questions or requests, please do not hesitate to contact our customer service department. Best regards.
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Maximilian K.
Rating: 1 out of 5
following a purchase from 15/11/2024
The pan has warped immediately and customer service has not responded to me for days. Order number: VERTHICYM
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Julie P.
Rating: 3 out of 5
following a purchase from 13/11/2024
The square pie ring is listed as size 20x20 in the drop-down menu on the right-hand side of the product and is actually only 17.5x17.5 in the more precise description. This is slightly misleading... although it will still be used and kept.
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Response from DE BUYER
Hello, thank you for taking the time to share your feedback. We apologize for the confusion regarding the size of the pie circle. We will correct the information in the drop-down menu to avoid any ambiguity in the future. We are delighted that the product was able to meet your expectations and thank you for your understanding. Best regards.
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Andree L.
Rating: 1 out of 5
following a purchase from 19/10/2024
website inaccessible
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Response from DE BUYER
Hello, we're sorry to hear that you've experienced difficulties when ordering from our site. We are aware of the bugs you mention and our team of developers is actively working to resolve them. Your experience is very important to us, and your feedback helps us to improve our service. We sincerely thank you for your patience and understanding.
Best regards.
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Laurent L.
Rating: 3 out of 5
following a purchase from 10/10/2024
The pot is great, like everything else I've bought from De Buyer. On the other hand, ordering on the website is a real pain! It's riddled with bugs, I had to change browsers several times, copy/paste urls directly to avoid error pages, and then be greeted by a pop-up to validate that I'm not a robot... you'd expect a warmer welcome from a commercial site.
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Response from DE BUYER
Hello, thank you very much for your positive feedback on the quality of our products! We're sorry to hear that you've experienced difficulties with your order on our site. We are aware of the bugs you mention and our team of developers is actively working to resolve them. Your experience is very important to us, and your feedback helps us to improve our service. We sincerely thank you for your patience and understanding. Please do not hesitate to contact us directly should you require any assistance with future orders.
Best regards.
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Susanne E.
Rating: 3 out of 5
following a purchase from 29/09/2024
I am satisfied with the roasting result. However, I do have handling problems: The pan is heavy. When I try to pour out the contents, I can't hold the pan with one hand. The handle is too thin for this. Either an ergonomic handle or an additional handle on the other side would be needed. I would not order this pan again. Unfortunately.
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Pabarcius A.
Rating: 1 out of 5
following a purchase from 14/09/2024
canceled order with no explain, left me in trouble
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Sébastien L.
Rating: 3 out of 5
following a purchase from 05/08/2024
Good product but too much packaging...
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Response from DE BUYER
Hello, thank you very much for your feedback. We do our best to optimize the container/content ratio. It's true that in some cases it may be necessary to add padding to protect the products and guarantee delivery in the best possible conditions. The most important thing for us is that the products arrive in perfect condition.
Best regards.
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Sylviane M.
Rating: 1 out of 5
following a purchase from 15/07/2024
the pan was pitted when I called your services the person told me to rub it with steel wool which I did, still the same condition then I lined it and on the electric plate it simply blackened not happy at all. I'd like to say that I'd already bought the very large frying pan from you and had no problems.
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Response from DE BUYER
Hello, thank you for sharing your experience with our product. We're sorry to hear that your stove is showing signs of rust. As we told you, steel, in contact with moisture, can sometimes rust. This reaction does not affect the quality or durability of the stove, and the rust can be removed with a few simple methods.
To ensure optimal use of your stove, we invite you to contact us by e-mail at [email protected]; please include photos of the stove so that we can have an accurate visual and advise you as best we can on maintenance and use.
We thank you for your understanding and remain at your disposal for any further assistance.
Yours faithfully
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Robert Z.
Rating: 1 out of 5
following a purchase from 28/04/2024
As I bought it in France, my return was not accepted. I now have a 36 cm glass lid without a matching pan.
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emmanuel M.
Rating: 3 out of 5
following a purchase from 12/06/2024
Very nice
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Ana C.
Rating: 1 out of 5
following a purchase from 26/05/2024
I received a different article from my choice, but I kept it anyway...
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Response from DE BUYER
Hello, we're sorry for the inconvenience. Could you please contact our customer service department at [email protected] so that we can discuss the problem you have encountered?
Best regards.
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LOUISE P.
Rating: 1 out of 5
following a purchase from 20/03/2024
Single-use stove... Contradictory explanations regarding the culotage... To be avoided
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Response from DE BUYER
Hello,
We are sorry to hear that you are not completely satisfied with the product you ordered. Please contact our customer service department at [email protected] so that we can help you.
Best regards.
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