Customers consistently praise DE BUYER for reliable, fast delivery and careful, well-protected packaging that keeps products pristine. They highlight the quality and longevity of the cookware, noting durable materials, good performance in daily use, and a pleasing aesthetic across pans, utensils, and accessories. The service is described as efficient and supportive, with quick responses, smooth ordering, and a positive shopping experience that encourages repeat purchases. Overall, the reviews emphasize dependable delivery, strong product quality, and favorable customer care.
Very good quality pans that do not stick at all. Fast delivery. Really satisfied to have chosen De Buyer to replace my old Teflon pan.
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Response from DE BUYER
Thank you for your feedback. We are delighted to hear that you are satisfied with your choice and that the quality of our products as well as our delivery service met your expectations. Have a great day.
C
Cynthia C.
Rating: 5 out of 5
following a purchase from 01/03/2025
everything's fine thanks
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Response from DE BUYER
Thank you for your positive feedback. Have a nice day!
G
Genevieve S.
Rating: 5 out of 5
following a purchase from 04/03/2025
Super
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Response from DE BUYER
Thank you very much for your review! Your satisfaction is our priority. Have a nice day.
J
Jacqueline F.
Rating: 5 out of 5
following a purchase from 03/03/2025
for the moment, I cannot give my opinion on the practicality of the product, however: packaging and receipt of the parcel: perfect; the frying pan is obviously: of exellent quality; moreover: French product; I am delighted!
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Response from DE BUYER
Thank you for your feedback. We're delighted that you were happy with the packaging and delivery. We hope that your frying pan will accompany you in the kitchen for a long time to come. Have a nice day.
C
Cyril R.
Rating: 5 out of 5
following a purchase from 23/02/2025
Very good quality
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Response from DE BUYER
Thank you very much for your feedback. We are delighted to hear that you appreciate the quality of our products. Your satisfaction is our priority, and we remain at your disposal for any future questions or needs.
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Peter C.
Rating: 5 out of 5
following a purchase from 04/03/2025
Finally, a professional piece that doesn't warp when heated. And the tart comes out of the mold wonderfully. 5 stars plus.
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Carol H.
Rating: 5 out of 5
following a purchase from 02/03/2025
Excellent
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Response from DE BUYER
Thank you very much for your feedback. Your satisfaction is important to us, and we're delighted that your experience lived up to your expectations. Please do not hesitate to contact us if you have any questions. We hope to hear from you soon.
T
Tommy L.
Rating: 5 out of 5
following a purchase from 07/03/2025
Top reception! Perfectly packaged, it's quality!
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Response from DE BUYER
Thank you for your positive feedback! We are delighted to hear that your order was received as you expected and that you appreciate the quality of our products. We hope to hear from you soon.
M
Murielle A.
Rating: 4 out of 5
following a purchase from 03/03/2025
Serious site , fast shipping , good material
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Response from DE BUYER
Thank you for your feedback. I'm glad you enjoyed your purchase and the quality of the equipment. See you soon.
T
Thomas R.
Rating: 5 out of 5
following a purchase from 05/03/2025
Quality is
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Response from DE BUYER
Thank you very much for your feedback! We are delighted that the quality of our products has met your expectations. Your satisfaction is our priority. Have a nice day.
A
Antonietta E.
Rating: 5 out of 5
following a purchase from 06/03/2025
Excellent quality equipment recommended by a top chef. Highly recommended!
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Response from DE BUYER
Many thanks for your feedback! We're delighted to hear that you appreciate the quality of our equipment! Your satisfaction is our priority, and we look forward to accompanying you on your next culinary adventures. We hope to see you soon!
L
Lucie D.
Rating: 5 out of 5
following a purchase from 03/03/2025
Perfect
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Response from DE BUYER
Thank you for your opinion. Have a nice day.
B
Bryan C.
Rating: 4 out of 5
following a purchase from 02/03/2025
The quality of the products is very good, and we're very satisfied! The only downside is that we thought we'd pay less if we ordered directly from the site, but we realized that there was a €7 difference between Biocoop and the site for the pancake pan, which is huge and incomprehensible.
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Response from DE BUYER
Thank you for your feedback. We are delighted that you are satisfied with the quality of our products. Regarding the price difference, our retailers set their own prices, which may explain these discrepancies. We would like to assure you that we do our best to maintain competitive prices on our online site.
It is important to note that prices may vary from one reseller to another due to various factors, such as distribution costs, special promotions, commercial agreements, etc.
Have a nice day.
V
Valérie L.
Rating: 5 out of 5
following a purchase from 05/03/2025
Fast and careful delivery. Excellent quality products as described. I am very satisfied and will not hesitate to order again.
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Response from DE BUYER
Thank you for your feedback. We are delighted that your order has given you complete satisfaction, both for the quality of the products and for the delivery. It will be a pleasure to see you again for a next order. We hope to see you soon.
A
Ana Sofia D.
Rating: 5 out of 5
following a purchase from 05/03/2025
Very good product I already know the brand since I buy from culinarion but I bought these clips and I'm very happy.
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Response from DE BUYER
Thank you for your feedback. We are delighted that you are already familiar with our brand and that you are satisfied with these pliers. Have a nice day.
C
Christian G.
Rating: 5 out of 5
following a purchase from 03/03/2025
Beautiful quality!
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Response from DE BUYER
Thank you for your positive review! We are delighted that you appreciate the quality of our products. Your satisfaction is our priority. Have a nice day.
J
Julie L.
Rating: 2 out of 5
following a purchase from 04/03/2025
Return shipping costs are the responsibility of the customer. Given the weight of the pans, it's absurd.
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Response from DE BUYER
Thank you for your message and for the trust you place in our brand. As a small business, we must take into account the logistical costs as well as the management of returns and inventory. That is why the costs of withdrawal are the responsibility of the customer, except in the case of an error on our part.
This policy also allows us to ensure fairness among all our customers. We have made sure to make the return process as simple as possible. Best regards.
S
Siou Hoye K.
Rating: 5 out of 5
following a purchase from 05/03/2025
Good product
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Response from DE BUYER
Thank you for your feedback. Have a nice day.
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Georgette P.
Rating: 5 out of 5
following a purchase from 03/03/2025
Fast delivery. Very well packaged products. I got the idea of ordering from De Buyer by word of mouth and I don't regret it.
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Response from DE BUYER
Thank you for your feedback. We are delighted that you are satisfied with your purchasing experience and that word-of-mouth has led you to us. We hope to hear from you soon.
E
Emilie P.
Rating: 5 out of 5
following a purchase from 03/03/2025
Very good quality, once fitted, the stoves are easy to use.
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Response from DE BUYER
Thank you for your feedback. We're delighted to hear that you're satisfied with the quality of our stoves and that you enjoy using them. We hope to hear from you soon.
E
Etienne C.
Rating: 5 out of 5
following a purchase from 02/03/2025
Perfect purchase from start to finish.
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Response from DE BUYER
Thank you for your feedback. We are delighted that your shopping experience lived up to your expectations. We hope to see you soon.
C
Caroline W.
Rating: 5 out of 5
following a purchase from 02/03/2025
Top
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Response from DE BUYER
Thank you for your feedback. Have a nice day.
I
Isabelle C.
Rating: 5 out of 5
following a purchase from 28/02/2025
Perfect
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Response from DE BUYER
Thank you for your feedback. We are delighted that everything is to your satisfaction. We hope to see you soon.
A
Armand S.
Rating: 5 out of 5
following a purchase from 02/03/2025
Very good
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Response from DE BUYER
Thank you for your feedback. We are delighted that you are satisfied. Have a nice day.
V
Victor S.
Rating: 5 out of 5
following a purchase from 03/03/2025
Excellent product
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Response from DE BUYER
Thank you for your feedback. We are delighted that you are satisfied with the product. Have a nice day.
F
Fabrice D.
Rating: 5 out of 5
following a purchase from 03/03/2025
The order went well.
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Response from DE BUYER
Thank you for your feedback. Glad your order went smoothly. Have a nice day.
E
Eric L.
Rating: 3 out of 5
following a purchase from 02/03/2025
First order and unable to benefit from the 10% discount due to invalid code
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Response from DE BUYER
Thank you for your feedback. The discount code is only valid on our USA site, which explains why it didn't work on the France site. Please do not hesitate to contact our customer service department if you have any questions. Have a nice day.
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Geneviève B.
Rating: 5 out of 5
following a purchase from 03/03/2025
Very good buy, very protective packaging. And the moulds are compact, great for storage!
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Response from DE BUYER
Thank you for your feedback. We are delighted that your purchase is to your liking. We attach great importance to the packaging of our orders so that your product reaches you in perfect condition. We hope to see you soon.
L
Laurent R.
Rating: 5 out of 5
following a purchase from 28/02/2025
good quality
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Response from DE BUYER
Thank you for your feedback. We are delighted that you are satisfied with the quality of the product. Have a nice day.
A
Aurélien V.
Rating: 5 out of 5
following a purchase from 02/03/2025
Great products, fast delivery
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Response from DE BUYER
Thank you for your feedback. We are delighted that you are satisfied with our products and the speed of delivery. See you soon.
C
Claude B.
Rating: 4 out of 5
following a purchase from 02/03/2025
The parcel was well received and the material conforms to the description.
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Response from DE BUYER
Thank you very much for your feedback. We are delighted that your parcel arrived in good condition and that the equipment met your expectations. Have a nice day.
S
Stéphane K.
Rating: 5 out of 5
following a purchase from 01/03/2025
High-quality material easy online ordering
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Response from DE BUYER
Thank you very much for your feedback. We are delighted that you are satisfied with the quality of the material and the ease of ordering online. Have a nice day.
A
Andreas B.
Rating: 5 out of 5
following a purchase from 01/03/2025
It takes a bit of understanding and practice at first, but once you get the hang of it, it's, as expected, an excellent pan that will make me happy for the rest of my life!
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Jean-Louis M.
Rating: 5 out of 5
following a purchase from 01/03/2025
Well-protected and fast delivery.
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Response from DE BUYER
Thank you for your feedback. We are delighted that you are satisfied with your shopping experience. Have a nice day.
A
Annie B.
Rating: 5 out of 5
following a purchase from 28/02/2025
Very satisfied!
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Response from DE BUYER
Thank you for your feedback. Your satisfaction is our priority. See you soon.
M
Marilyne B.
Rating: 5 out of 5
following a purchase from 27/02/2025
Gorgeous stainless steel and wood utensils
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Response from DE BUYER
Thank you for your feedback. We're delighted that you liked the quality and aesthetics of our cookware. Your satisfaction is our priority. We hope to see you soon.
M
Maryse C.
Rating: 5 out of 5
following a purchase from 01/03/2025
10
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Response from DE BUYER
Thank you for your feedback and your confidence. Your satisfaction is our priority, and we are delighted that our products have met your expectations. We look forward to seeing you again.
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Laurent H.
Rating: 5 out of 5
following a purchase from 01/03/2025
Excellent, taking into account the installation instructions
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Response from DE BUYER
Thank you for your feedback. Your satisfaction is our priority and we hope to see you soon for other culinary experiences.
V
Véronique M.
Rating: 5 out of 5
following a purchase from 01/03/2025
The pans are really high quality. I had a small problem with a frying pan that I hadn't fitted properly, and customer service was very helpful and responsive.
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Response from DE BUYER
Thank you very much for your feedback! We are delighted that you are satisfied with the quality of our stoves. Our team is always available to help you use them, and we're delighted to have been able to help you. We hope to see you soon!
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Coralie C.
Rating: 5 out of 5
following a purchase from 01/03/2025
The delivery company didn't do their job (they didn't call me when I was at home, I suspect they didn't come at all...) but De Buyer reimbursed me for the delivery costs. The products are perfect
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Response from DE BUYER
We would like to thank you sincerely for your positive feedback and are delighted that you like our products. We apologize for any problems with delivery, but we're pleased to have been able to resolve them for you. Your satisfaction is our priority, and we remain at your disposal should you have any further questions. Have a nice day.
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