The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.
Very disappointed not with the product but with the tons of packaging used for shipping! 2 boxes inside each other, plus lots of tissue paper, plus lots of folded kraft paper .... Shameful for the planet, unworthy of your brand.
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Response from DE BUYER
Hello, we're sorry you're disappointed with our packaging. The customer experience and the environmental impact of our business are very important to us. Our priority is to ensure that your products arrive in perfect condition, which may sometimes require the use of more paper. However, we would like to emphasize that all our stuffing papers are recyclable and that no plastic is used for packaging. Our e-commerce shipments are very recent, and we're still learning and adapting to shipping packages to private customers. Thank you for your feedback, which will help us improve our packaging process.
Best regards.
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Benoît N.
Rating: 4 out of 5
following a purchase from 05/03/2023
very nice stoves but a bit heavy
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Claude B.
Rating: 4 out of 5
following a purchase from 02/03/2023
Top class thanks
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julien A.
Rating: 3 out of 5
following a purchase from 07/02/2023
Great products! Nevertheless, the indicated delivery time of a few working days has not been met at all. It would be nice to send an e-mail to inform you of the delay or progress of the order.
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Response from DE BUYER
Thank you for your interest in our products. We apologize for the delay in processing your order.
The e-commerce site is still in its infancy, having been created at the end of November 2022. It can sometimes take longer to deliver a product when it is out of stock.
A filter allowing you to order only products in stock is now in place.
We take good note of your opinion and will not fail to be more reactive and communicative in the future.
Best regards.
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Alexis B.
Rating: 2 out of 5
following a purchase from 19/02/2023
The pan is superb, but since we put a sticker on the bottom of the pan, well now I've got glue on the bottom that I can't get off.
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Response from DE BUYER
Hello,
We apologize for the inconvenience. We have several methods for removing labels and glue residues.
1st method: soak the label to be removed in vegetable oil. Leave for 10 to 30 minutes. Remove the label, then using a piece of paper towel, make circular movements to wipe off excess oil and at the same time remove any traces of glue. If glue residue remains, use a soapy sponge or dry rub in a circular motion with steel wool.
2nd method: heat the label with a hair dryer. Peel off the label. Clean the area with soapy water or dry with steel wool in a circular motion.
3rd method: place a dishwasher tablet in the bottom of the utensil with very hot water, leave for a few moments, then rub the bottom with a sponge.
We can also provide you with answers by contacting us at 0329300793
Best regards.
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Philippe L.
Rating: 4 out of 5
following a purchase from 17/02/2023
Delivery compliant, quality product. Too bad the wood on the handle doesn't cover all the metal (which heats up quite a bit!).
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EMMANUEL H.
Rating: 1 out of 5
following a purchase from 24/01/2023
Absolutely not satisfied with my order. 1 month to receive 2 articles, coming from China for a so-called "French" house... No follow-up in the transaction, I called 4 times the service to have news, and still today I await a refund of a commercial gesture of an unknown amount...
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fernand C.
Rating: 4 out of 5
following a purchase from 02/02/2023
no info on delivery date
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Franck K.
Rating: 4 out of 5
following a purchase from 22/01/2023
Everything went smoothly from order to delivery ... and the quality of the products is faithful to the standards of the De Buyer brand.
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Pierrette B.
Rating: 4 out of 5
following a purchase from 19/01/2023
Very good...except for the high price.
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Agathe B.
Rating: 2 out of 5
following a purchase from 08/01/2023
Pan lid does not fit the pan despite similar diameters and compatibility advertised on the site ... and product too packaged for the pan.
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Guy D.
Rating: 4 out of 5
following a purchase from 02/01/2023
Fast delivery but no delivery notice and parcel found on the doorstep in the rain.
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Lorenzo S.
Rating: 4 out of 5
following a purchase from 29/12/2022
delivered as ordered, nice item
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Agnes L.
Rating: 4 out of 5
following a purchase from 27/12/2022
Hello The instructions could be more explicit. Great delivery.
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François-Marie P.
Rating: 4 out of 5
following a purchase from 27/12/2022
Thank you very much. For the quality of your products, for the warm welcome I received when I called your sales department.
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Françoise L.
Rating: 4 out of 5
following a purchase from 24/12/2022
fast delivery, easy to use site, didn't have to call.
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Pierre M.
Rating: 4 out of 5
following a purchase from 12/12/2022
Site OK. Great product!
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Jean louis D.
Rating: 4 out of 5
following a purchase from 19/12/2022
colissimo delivery thrown over the neighbor's gate.... despite our presence without damage fortunately
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Dominique M.
Rating: 3 out of 5
following a purchase from 19/12/2022
I'm waiting to see what action will be taken on a problem reported in my e-mail of December 26.
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Typhanie P.
Rating: 4 out of 5
following a purchase from 19/12/2022
The tail of the pan arrived slightly bent at the end but after several orders this is the first time this has happened. Quality material.
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olivier B.
Rating: 4 out of 5
following a purchase from 17/12/2022
quality product.
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Nathalie R.
Rating: 4 out of 5
following a purchase from 16/12/2022
order conforms, quality item but not used as gift
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Andrée V.
Rating: 4 out of 5
following a purchase from 16/12/2022
Satisfied
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Wafik A.
Rating: 4 out of 5
following a purchase from 14/12/2022
Very good
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Louis P.
Rating: 1 out of 5
following a purchase from 14/12/2022
NOT ACCEPTABLE Among the batch of pans I bought, there was one with a severely deformed handle. This defect is obvious and visible. As this damaged product was individually packaged and the carton showed no signs of damage, it was sent to me with full knowledge of the facts. Obviously, this obliges me to return it to you and wait for a new copy.
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Nicolas L.
Rating: 1 out of 5
following a purchase from 14/12/2022
Item (Revolution mandolin) broken after 2 attempts. The guide doesn't slide properly, you have to force it, in short, catastrophic. Impossible to slice "by hand", without the pusher. In short, very surprising for a De Buyer product, usually they never disappoint me.
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Catherine M.
Rating: 4 out of 5
following a purchase from 01/12/2022
For quality results, you need quality tools. DE BUYER quality products
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Patrice D.
Rating: 4 out of 5
following a purchase from 07/12/2022
perfect. Fast delivery, compliant product
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Christine H.
Rating: 4 out of 5
following a purchase from 02/12/2022
Product delivered quickly, conforms to demand and is of good quality, not yet tested as a Christmas gift.
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Suzanne S.
Rating: 4 out of 5
following a purchase from 03/12/2022
Available and efficient staff
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Nicole B.
Rating: 4 out of 5
following a purchase from 01/12/2022
excellent order and fast delivery . I cannot comment on the quality of the product as it is not yet available.
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PAUL L.
Rating: 4 out of 5
following a purchase from 27/11/2022
I have nothing negative to say about the product. I placed two orders with you 1 week apart and I think it's a shame that when you ask for delivery with a signature and I come home from work and the package is left on the doorstep without a signature.
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Pierre P.
Rating: 4 out of 5
following a purchase from 27/11/2022
The products are top-notch, with no surprises. The shipment was fast and the packaging meticulous, all that was missing was a shipping notice. Well done
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loic B.
Rating: 3 out of 5
following a purchase from 25/11/2022
I was thinking of buying good quality French n. But after 8 days, the bottoms of the pans are turning blue-green and the frying pans look dodgy. To be continued, but it would be shit in china that I would not be surprised. I thought I was buying quality? To be seen in time. For the moment. Relatively on top
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Response from DE BUYER
Hello, Thank you very much for your interest in our products. We apologize for the delay in responding. The stains you mention are probably thermal reactions (iridescence) which have no adverse effect on the use and performance of your utensil, and which may have disappeared in the meantime. The Prim'Appety range is our only family of stainless steel products actually manufactured in China, according to our specifications and under the dual control of our Quality and Purchasing Departments. Please do not hesitate to contact us should you require any further information. Sincerely, de Buyer Industries
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