English 
Français 
Deutsch 
J
Rating: 4 out of 5
Everything was very satisfactory!
Translated reviews
Customer reviews of DE BUYER
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 4 407 published reviews
Summary of reviews
The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.
Reviews 1, 2, 3 and 4 stars
Reset filtersL
Rating: 4 out of 5
The delivered plastic fish spatula could have been a bit bigger and longer. The quality impression, in my opinion, falls short compared to other stainless steel products, e.g., the Affinity series. As far as I know, De Buyer sources plastic products from a supplier. But my dealer kindly gave me a fish spatula yesterday, which initially seemed unavailable. This reconciled me more than anything else.
Translated reviews
D
Rating: 3 out of 5
No comments at this level
Translated reviews
Response from DE BUYER
Hello and thank you for your feedback. We remain at your disposal for any further information. Best regards.
D
Rating: 3 out of 5
Difficult seasoning. It will take time to learn how to handle it.
Translated reviews
Response from DE BUYER
Thank you for your feedback. Seasoning can sometimes seem tricky at first, but with a little practice, you'll quickly find your way. Once mastered, your pan will accompany you for a long time in the kitchen. Your satisfaction is our priority. See you soon.
S
Rating: 4 out of 5
DPD is not a good choice. Other than that, the items and the price are good.
Translated reviews
R
Rating: 3 out of 5
Great product but delivery fees are way too expensive, 15% of the item's price.
Translated reviews
Response from DE BUYER
Thank you for your feedback. We are delighted to hear your satisfaction regarding the product. As for the delivery fees, we have chosen a fixed shipping cost system, independent of the weight and volume of the order. Without this, the fees could be higher depending on the shipped products. A little bonus: delivery is free for purchases over €100 😉 Have a very nice day.
V
Rating: 2 out of 5
Received a pan with a broken handle.
Translated reviews
A
Rating: 4 out of 5
It's very recent... but for now we are satisfied! Although there is an adjustment to get used to the pans without non-stick coating.
Translated reviews
Response from DE BUYER
Hello,
T
Rating: 3 out of 5
Quality and speed of delivery. It's a shame that the packaging is oversized compared to the order.
Translated reviews
Response from DE BUYER
Hello, thank you for your feedback. We are delighted that you were satisfied with the quality and speed of the delivery. However, we understand your comment regarding the size of the packaging. Our company mainly focuses on deliveries to professionals, which may explain the size of some packages. For orders intended for individuals, we make sure to adjust our packaging as best as possible to ensure optimal protection of the products. Your opinion is valuable to us, and we take it into account to improve our service. Have a great day.
N
Rating: 4 out of 5
Ok
Translated reviews
Response from DE BUYER
Hello,
P
Rating: 4 out of 5
High-end material at a reasonable price
Translated reviews
Response from DE BUYER
We are delighted to read your satisfaction. Have a very nice day!
C
Rating: 4 out of 5
Still in testing... but the pans look good 😉
Translated reviews
Response from DE BUYER
Thank you for your feedback. We hope that your pans will fully satisfy you with use. Please feel free to contact our customer service if you would like any advice. Have a very nice day!
D
Rating: 4 out of 5
Fast delivery but it's a shame that the shipping costs are higher than the price of the spare part. It doubles the price of the order 😖
Translated reviews
Response from DE BUYER
Thank you for your feedback. We understand your comment regarding shipping costs. We strive to offer suitable shipping rates while ensuring fast and secure delivery service. Your satisfaction is our priority, and we take your opinion into account. Have a great day!
M
Rating: 4 out of 5
Serious site , fast shipping , good material
Translated reviews
Response from DE BUYER
Thank you for your feedback. I'm glad you enjoyed your purchase and the quality of the equipment. See you soon.
B
Rating: 4 out of 5
The quality of the products is very good, and we're very satisfied! The only downside is that we thought we'd pay less if we ordered directly from the site, but we realized that there was a €7 difference between Biocoop and the site for the pancake pan, which is huge and incomprehensible.
Translated reviews
Response from DE BUYER
Thank you for your feedback. We are delighted that you are satisfied with the quality of our products. Regarding the price difference, our retailers set their own prices, which may explain these discrepancies. We would like to assure you that we do our best to maintain competitive prices on our online site.
It is important to note that prices may vary from one reseller to another due to various factors, such as distribution costs, special promotions, commercial agreements, etc.
Have a nice day.
It is important to note that prices may vary from one reseller to another due to various factors, such as distribution costs, special promotions, commercial agreements, etc.
Have a nice day.
J
Rating: 2 out of 5
Return shipping costs are the responsibility of the customer. Given the weight of the pans, it's absurd.
Translated reviews
Response from DE BUYER
Thank you for your message and for the trust you place in our brand. As a small business, we must take into account the logistical costs as well as the management of returns and inventory. That is why the costs of withdrawal are the responsibility of the customer, except in the case of an error on our part.
This policy also allows us to ensure fairness among all our customers. We have made sure to make the return process as simple as possible. Best regards.
This policy also allows us to ensure fairness among all our customers. We have made sure to make the return process as simple as possible. Best regards.
E
Rating: 3 out of 5
First order and unable to benefit from the 10% discount due to invalid code
Translated reviews
Response from DE BUYER
Thank you for your feedback. The discount code is only valid on our USA site, which explains why it didn't work on the France site. Please do not hesitate to contact our customer service department if you have any questions. Have a nice day.
C
Rating: 4 out of 5
The parcel was well received and the material conforms to the description.
Translated reviews
Response from DE BUYER
Thank you very much for your feedback. We are delighted that your parcel arrived in good condition and that the equipment met your expectations. Have a nice day.
S
Rating: 2 out of 5
article not present or unavailable, long search, complicated return at the customer's expense, a shame for the price.
Translated reviews
Response from DE BUYER
Thank you for your feedback. We regret that your experience did not meet your expectations. If you would like to discuss your order, our customer service is at your disposal. Best regards.
D
Rating: 4 out of 5
Good material
Translated reviews
Response from DE BUYER
Thank you for your feedback. I'm glad you like our equipment. See you soon.
D
Rating: 4 out of 5
surprised that after cooking rice in 1 pan, the bottom of the pan remains marked with white marks that do not wash off...?? 1st use
Translated reviews
Response from DE BUYER
Thank you for your feedback. The white marks may be due to mineral residues in the water. You can remove them by scrubbing with a mixture of water and white vinegar. Please do not hesitate to contact us if necessary. We hope to see you soon.
E
Rating: 4 out of 5
Packaging size is disproportionately large for the product
Translated reviews
Response from DE BUYER
Thank you for taking the time to share your feedback with us. We are taking your comments into account to improve our packaging. Have a nice day.
C
Rating: 4 out of 5
Out of stock on my order, not indicated on the site, so I had to wait a long time for delivery. I had to call to get information about my order. They then apologized for the inconvenience and made a personalized commercial gesture without any request on my part. Very professional and good experience, I recommend.
Translated reviews
Response from DE BUYER
Thank you for your feedback! We regret the delay, but are delighted that our gesture was appreciated. Your satisfaction remains our priority. We hope to see you soon!
S
Rating: 4 out of 5
Well-designed, well-presented, accessible site
Translated reviews
Response from DE BUYER
Thank you for your feedback! We're glad you liked our site and that it's easy to access. We hope to see you soon!
V
Rating: 4 out of 5
Perfect
Translated reviews
Response from DE BUYER
Thank you for your positive feedback. Your satisfaction is our priority. Please do not hesitate to contact us if you have any questions. Have a nice day.
E
Rating: 4 out of 5
Very good
Translated reviews
Response from DE BUYER
Thank you for your feedback. We are delighted to hear that your experience was satisfactory. Your satisfaction is our top priority.
J
Rating: 1 out of 5
Hello, after consulting your customer service, I purchased a tritan plastic socket that was supposed to fit the 'adapter' system I already have, however, it seems that the diameter is not compatible :((
Translated reviews
Response from DE BUYER
Hello and thank you for taking the time to share your feedback. After a phone conversation with you, we were able to resolve this issue. We hope that the solution found will bring you full satisfaction. Best regards.
M
Rating: 4 out of 5
Very satisfied with my purchase
Translated reviews
Response from DE BUYER
We sincerely thank you for your positive feedback and are delighted to hear that you are satisfied with your purchase. Have a nice day.
E
Rating: 4 out of 5
as I expected.
Translated reviews
Response from DE BUYER
We thank you for your feedback and are delighted to hear that our product has met your expectations. Your satisfaction is our priority. Have a nice day.
M
Rating: 4 out of 5
I think it's a shame that the cuffs are not included, or at least make a BIG ⚠️ and indicate that they are not included.
Translated reviews
Response from DE BUYER
Hello and thank you for your feedback.
Your feedback is important to us, and we will pass on your comment to improve the clarity of our product descriptions.
Have a nice day.
Your feedback is important to us, and we will pass on your comment to improve the clarity of our product descriptions.
Have a nice day.
B
Rating: 4 out of 5
We thought 28 cm came from the bottom of the pan.
Translated reviews
Response from DE BUYER
We're sorry you got that impression. The dimensions indicated for our stoves generally correspond to the outside diameter, not the bottom diameter. However, the bottom diameter is indicated in the product description on our website. Thank you for your positive feedback!
G
Rating: 1 out of 5
I bought a square mould, item error due to a code error on your part, I told them it's urgent because we're preparing a competition for the Sirha in Lyon, and I still haven't received my goods. If I don't receive it tomorrow, I'll send it back! I'll never order from you again!
Translated reviews
Response from DE BUYER
Hello, thank you for your feedback and we are sorry for the inconvenience. After verification, the tracking indicates that your package has been delivered. However, if you have not received it or if you have any problems, please do not hesitate to inform us so that we can help you and solve the problem quickly. Best regards.
A
Rating: 3 out of 5
Lid does not fit pan, please contact us
Translated reviews
M
Rating: 4 out of 5
Super
Translated reviews
P
Rating: 4 out of 5
It would be nice to show a tutorial on how to use stainless steel pans. On first use, I blackened the one I'd just ordered from you.
Translated reviews
P
Rating: 4 out of 5
De Buyer quality, a little expensive though.
Translated reviews
D
Rating: 4 out of 5
Very good products
Translated reviews
C
Rating: 4 out of 5
DPD WHO DELIVERED TO PICK-UP POINTS INSTEAD OF HOME DELIVERY AS REQUESTED
Translated reviews
D
Rating: 3 out of 5
Shipping with DPD is a disaster. The parcel hasn't arrived and I don't know where it is. I was at home at the specified delivery time. Parcel was not delivered. The specified parcel store was closed for 5 days, so it can't have been dropped off there on 3.1.
Translated reviews
K
Rating: 1 out of 5
so far the goods have been on the way for 10 days and it is not yet clear when and if they will arrive at all
Translated reviews