DE BUYER is consistently praised for fast and reliable delivery, with many reviews noting rapid processing, timely delivery, and secure, careful packaging that keeps products in pristine condition. Customers highlight the quality of the equipment and materials, describing carbon steel and stainless options as high quality, durable, and enjoyable to cook with, as well as efficient performance like even grinding and easy cleaning. The ordering process is described as easy and informative, with clear online information and helpful, responsive customer service supporting exchanges or returns when needed. Overall, shoppers express strong satisfaction with the product lineup, reliability, and the support experience from DE BUYER.
The product meets my expectations and the quality is there! The only downside is the many difficulties with the delivery company used by DeBuyer... Lack of information, last-minute delivery delays, saturated pickup points. This strongly detracts from the brand image of the products.
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Response from DE BUYER
Hello Antony,
Thank you for taking the time to share your experience.
We are delighted that the product meets your satisfaction, and we take note of the difficulties encountered with the delivery. Your feedback is important, and we will make sure to pass it on to the relevant carrier.
Have a very nice day.
H
Hervé R.
Rating: 4 out of 5
following a purchase from 26/06/2025
Ras
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Response from DE BUYER
Thank you for your feedback. Have a nice day.
R
Régine T.
Rating: 4 out of 5
following a purchase from 24/06/2025
good products but a bit pricey meets the stated criteria
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Response from DE BUYER
Thank you for your feedback. Glad that our products meet your expectations. We take note of your feelings regarding the price. Have a very nice day.
F
Florence M.
Rating: 4 out of 5
following a purchase from 21/06/2025
Delivery and timing nothing to say. Beautiful quality of professional mandoline. I would have appreciated if the manual specified in more detail how to cut and position the vegetables in the cart before activating the cut.... because I still need to practice.... to achieve the desired results!
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Response from DE BUYER
Hello Florence, thank you for your feedback. Glad that the quality and delivery are up to standard. We take note of your feelings about the manual, your suggestions help us improve. Have a very nice day
J
Jacques B.
Rating: 4 out of 5
following a purchase from 23/06/2025
Satisfied!
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Response from DE BUYER
Hello Jacques,
Thank you for your feedback.
Glad to hear your satisfaction. See you soon.
V
Véronique S.
Rating: 4 out of 5
following a purchase from 17/06/2025
For two neoprene sleeves (9.40 € each) for a 20 cm / 7 cm / 1 cm pan, weighing 29g each, I receive a box of 30 cm / 40 cm / 15 cm, stuffed with paper and bubble wrap.. Is it really necessary when at the Post Office you can find envelopes (Kraft paper envelope 90 g - 162 x 229 = +/- 5 € including tax each + 1 stamp pro rate 2.39 € so 7.39 € plus 18.80 € including tax for purchase = A purchase of 26.19 € instead of 28.70 € I do not count the induced costs of recycling and management of selective sorting set up by our intercommunity (and thus one star less) To conclude on a positive note, this sleeve is really a plus to avoid unexpected burns!
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Response from DE BUYER
Hello and thank you for your feedback. We understand your comments regarding the packaging and assure you that we are constantly looking to optimize our shipments, both to limit environmental impact and to ensure the proper receipt of products.
We are delighted to read that the sleeve meets your satisfaction in use, that is essential for us.
Have a very nice day.
P
Patrick L.
Rating: 4 out of 5
following a purchase from 12/06/2025
The quality of the products is indisputable but De Buyer is very unaccommodating. Given the prices they charge, it would be appropriate to include a small maintenance box for the copper... But perhaps this commercial gesture could put the company De Buyer in financial difficulty given the price of this very small maintenance box.
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Response from DE BUYER
Hello Patrick,
Thank you for your feedback.
We are delighted that the quality of our products has convinced you. We understand your comment regarding the commercial gesture, and we take note of your suggestion.
See you soon.
B
Bernhard H.
Rating: 4 out of 5
following a purchase from 09/06/2025
Very good pan, my third one. Too bad the glass lid doesn't fit both 28 cm pans.
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Erwan N.
Rating: 4 out of 5
following a purchase from 29/05/2025
I recommend buying I bought two quality products and they were delivered quickly
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Response from DE BUYER
Hello Erwan, thank you for your recommendation. We are glad that the quality of the products and the speed of delivery met expectations.
See you soon.
S
Stéphanie B.
Rating: 4 out of 5
following a purchase from 23/05/2025
Fast delivery and quality poles.
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Response from DE BUYER
Hello Stéphanie, we thank you for your feedback and are delighted to learn that you appreciated the speed of our delivery as well as the quality of our pans. Have a very nice day.
J
Jacques L.
Rating: 4 out of 5
following a purchase from 28/05/2025
Fast delivery and good packaging of the ordered products. The only small downside was that the cardboard protection of a lid was stuck in the stainless steel latch. By contacting customer service, I eventually got clarification on the type of key to use to unscrew and remove the piece of cardboard.
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Response from DE BUYER
Hello Jacques, thank you for your feedback. We are delighted that everything went well, and that our customer service was able to provide you with the necessary precision. Have a very nice day.
S
Sina E.
Rating: 2 out of 5
following a purchase from 12/05/2025
The product is good. However, 4 small rings with a diameter of 7.5 cm were in a huge package. Therefore, I would not order again for sustainability reasons.
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Yan D.
Rating: 4 out of 5
following a purchase from 09/05/2025
easy to navigate and identify what you are looking for
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Response from DE BUYER
Thank you for your feedback. Glad that the experience was smooth and efficient for you.
See you soon.
B
Bastian L.
Rating: 4 out of 5
following a purchase from 11/05/2025
It's a shame there isn't a small gesture like a cookbook as a gift.
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Response from DE BUYER
Thank you for your feedback. We will pass your comment on to our team.
Have a very nice day.
F
Francoise G.
Rating: 4 out of 5
following a purchase from 08/05/2025
Good product
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Response from DE BUYER
Thank you for your feedback.
We are glad that our product suits you.
See you soon.
A
Annie D.
Rating: 4 out of 5
following a purchase from 06/05/2025
Articles matching my expectations
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Response from DE BUYER
Thank you for your feedback.
We are happy that your items fully meet your expectations.
Looking forward to it!
B
Bruno L.
Rating: 4 out of 5
following a purchase from 27/04/2025
Very good quality of the product. You have to prepare for the weight of a steel pan... and for the preparation of cooking... Over time, I hope I can get used to it... food sticks easily!... well-insulated handle.
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Response from DE BUYER
Thank you for your feedback. Steel does indeed require a little time to adapt, but with use, the seasoning will form and cooking will become more comfortable. We are delighted that the quality of the product and the handle have already convinced you.
Have a very nice day.
C
Christine M.
Rating: 4 out of 5
following a purchase from 22/04/2025
The pan takes time to heat up. How can I gauge my induction cooktop? It's a product of very high quality.
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Response from DE BUYER
Hello,
J
Jan H.
Rating: 4 out of 5
following a purchase from 15/04/2025
Everything was very satisfactory!
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Lukas B.
Rating: 4 out of 5
following a purchase from 14/04/2025
The delivered plastic fish spatula could have been a bit bigger and longer. The quality impression, in my opinion, falls short compared to other stainless steel products, e.g., the Affinity series. As far as I know, De Buyer sources plastic products from a supplier. But my dealer kindly gave me a fish spatula yesterday, which initially seemed unavailable. This reconciled me more than anything else.
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Dominique S.
Rating: 3 out of 5
following a purchase from 04/04/2025
No comments at this level
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Response from DE BUYER
Hello and thank you for your feedback. We remain at your disposal for any further information. Best regards.
D
Damien R.
Rating: 3 out of 5
following a purchase from 28/03/2025
Difficult seasoning. It will take time to learn how to handle it.
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Response from DE BUYER
Thank you for your feedback. Seasoning can sometimes seem tricky at first, but with a little practice, you'll quickly find your way. Once mastered, your pan will accompany you for a long time in the kitchen. Your satisfaction is our priority. See you soon.
S
Sebastian M.
Rating: 4 out of 5
following a purchase from 01/04/2025
DPD is not a good choice. Other than that, the items and the price are good.
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Renaud G.
Rating: 3 out of 5
following a purchase from 31/03/2025
Great product but delivery fees are way too expensive, 15% of the item's price.
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Response from DE BUYER
Thank you for your feedback. We are delighted to hear your satisfaction regarding the product. As for the delivery fees, we have chosen a fixed shipping cost system, independent of the weight and volume of the order. Without this, the fees could be higher depending on the shipped products. A little bonus: delivery is free for purchases over €100 😉 Have a very nice day.
V
Viktor Z.
Rating: 2 out of 5
following a purchase from 30/03/2025
Received a pan with a broken handle.
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Alain F.
Rating: 4 out of 5
following a purchase from 23/03/2025
It's very recent... but for now we are satisfied! Although there is an adjustment to get used to the pans without non-stick coating.
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Response from DE BUYER
Hello,
T
Tony D.
Rating: 3 out of 5
following a purchase from 15/03/2025
Quality and speed of delivery. It's a shame that the packaging is oversized compared to the order.
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Response from DE BUYER
Hello, thank you for your feedback. We are delighted that you were satisfied with the quality and speed of the delivery. However, we understand your comment regarding the size of the packaging. Our company mainly focuses on deliveries to professionals, which may explain the size of some packages. For orders intended for individuals, we make sure to adjust our packaging as best as possible to ensure optimal protection of the products. Your opinion is valuable to us, and we take it into account to improve our service. Have a great day.
N
Nicolas P.
Rating: 4 out of 5
following a purchase from 13/03/2025
Ok
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Response from DE BUYER
Hello,
P
Patrick B.
Rating: 4 out of 5
following a purchase from 12/03/2025
High-end material at a reasonable price
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Response from DE BUYER
We are delighted to read your satisfaction. Have a very nice day!
C
Christophe C.
Rating: 4 out of 5
following a purchase from 09/03/2025
Still in testing... but the pans look good 😉
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Response from DE BUYER
Thank you for your feedback. We hope that your pans will fully satisfy you with use. Please feel free to contact our customer service if you would like any advice. Have a very nice day!
D
Dominique S.
Rating: 4 out of 5
following a purchase from 07/03/2025
Fast delivery but it's a shame that the shipping costs are higher than the price of the spare part. It doubles the price of the order 😖
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Response from DE BUYER
Thank you for your feedback. We understand your comment regarding shipping costs. We strive to offer suitable shipping rates while ensuring fast and secure delivery service. Your satisfaction is our priority, and we take your opinion into account. Have a great day!
M
Murielle A.
Rating: 4 out of 5
following a purchase from 03/03/2025
Serious site , fast shipping , good material
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Response from DE BUYER
Thank you for your feedback. I'm glad you enjoyed your purchase and the quality of the equipment. See you soon.
B
Bryan C.
Rating: 4 out of 5
following a purchase from 02/03/2025
The quality of the products is very good, and we're very satisfied! The only downside is that we thought we'd pay less if we ordered directly from the site, but we realized that there was a €7 difference between Biocoop and the site for the pancake pan, which is huge and incomprehensible.
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Response from DE BUYER
Thank you for your feedback. We are delighted that you are satisfied with the quality of our products. Regarding the price difference, our retailers set their own prices, which may explain these discrepancies. We would like to assure you that we do our best to maintain competitive prices on our online site.
It is important to note that prices may vary from one reseller to another due to various factors, such as distribution costs, special promotions, commercial agreements, etc.
Have a nice day.
J
Julie L.
Rating: 2 out of 5
following a purchase from 04/03/2025
Return shipping costs are the responsibility of the customer. Given the weight of the pans, it's absurd.
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Response from DE BUYER
Thank you for your message and for the trust you place in our brand. As a small business, we must take into account the logistical costs as well as the management of returns and inventory. That is why the costs of withdrawal are the responsibility of the customer, except in the case of an error on our part.
This policy also allows us to ensure fairness among all our customers. We have made sure to make the return process as simple as possible. Best regards.
E
Eric L.
Rating: 3 out of 5
following a purchase from 02/03/2025
First order and unable to benefit from the 10% discount due to invalid code
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Response from DE BUYER
Thank you for your feedback. The discount code is only valid on our USA site, which explains why it didn't work on the France site. Please do not hesitate to contact our customer service department if you have any questions. Have a nice day.
C
Claude B.
Rating: 4 out of 5
following a purchase from 02/03/2025
The parcel was well received and the material conforms to the description.
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Response from DE BUYER
Thank you very much for your feedback. We are delighted that your parcel arrived in good condition and that the equipment met your expectations. Have a nice day.
S
Sophie N.
Rating: 2 out of 5
following a purchase from 18/02/2025
article not present or unavailable, long search, complicated return at the customer's expense, a shame for the price.
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Response from DE BUYER
Thank you for your feedback. We regret that your experience did not meet your expectations. If you would like to discuss your order, our customer service is at your disposal. Best regards.
D
Daniel G.
Rating: 4 out of 5
following a purchase from 25/02/2025
Good material
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Response from DE BUYER
Thank you for your feedback. I'm glad you like our equipment. See you soon.
D
Dominique T.
Rating: 4 out of 5
following a purchase from 22/02/2025
surprised that after cooking rice in 1 pan, the bottom of the pan remains marked with white marks that do not wash off...?? 1st use
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Response from DE BUYER
Thank you for your feedback. The white marks may be due to mineral residues in the water. You can remove them by scrubbing with a mixture of water and white vinegar. Please do not hesitate to contact us if necessary. We hope to see you soon.
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Elisabeth M.
Rating: 4 out of 5
following a purchase from 21/02/2025
Packaging size is disproportionately large for the product
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Response from DE BUYER
Thank you for taking the time to share your feedback with us. We are taking your comments into account to improve our packaging. Have a nice day.
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