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M
Rating: 4 out of 5
Products should indicate the diameter of the contact area with the hob.
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Customer reviews of DE BUYER
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 4 407 published reviews
Summary of reviews
The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.
Reviews 1, 2, 3 and 4 stars
Reset filtersD
Rating: 4 out of 5
Super happy, thanks
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B
Rating: 4 out of 5
Well packaged for shipping, but still too much paper. Edge of steel pan impacted before packing. Not serious.
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M
Rating: 4 out of 5
Choice and quality
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F
Rating: 4 out of 5
Very good product
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C
Rating: 4 out of 5
Just one problem, the double comb 2 and 7 mm that I ordered in addition in the package is missing. I was quite annoyed by the response from your after-sales service.
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E
Rating: 4 out of 5
Ras
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N
Rating: 4 out of 5
I am very satisfied with them and use them every day - good heat transmission, easy maintenance, a stove that keeps its weight down, especially when full.
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J
Rating: 4 out of 5
Very satisfied
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B
Rating: 4 out of 5
Product as described. Package perfectly packed; arrived safely.
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B
Rating: 4 out of 5
Very satisfied with your products, sturdy, attractive, no toxic coating like some expensive brands.
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L
Rating: 1 out of 5
Single-use stove... Contradictory explanations regarding the culotage... To be avoided
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Response from DE BUYER
Hello,
We are sorry to hear that you are not completely satisfied with the product you ordered. Please contact our customer service department at [email protected] so that we can help you.
Best regards.
We are sorry to hear that you are not completely satisfied with the product you ordered. Please contact our customer service department at [email protected] so that we can help you.
Best regards.
C
Rating: 1 out of 5
Everything sticks in the 3 iron pans I bought you.
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Response from DE BUYER
Hello, we're here to help! If you have a problem with one of our products, please contact us directly and we'll do our best to help you solve the problem. Here's our e-mail address: [email protected]
Best regards.
Best regards.
A
Rating: 4 out of 5
Good products, but disappointed with the stickers which are so difficult to remove from the bottom of the pans. Even after the first wash, the round mark remains. It's a pity for such beautiful products that the first experience with the utensils is so unpleasant.
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Response from DE BUYER
Hello,
We're sorry to hear that you're not entirely satisfied with your purchase. We have e-mailed you some methods of removing the mark from the label. If you encounter any problems with your products, please do not hesitate to contact us at the following e-mail address: [email protected]
We will find the best solution to resolve the situation. Best regards.
We're sorry to hear that you're not entirely satisfied with your purchase. We have e-mailed you some methods of removing the mark from the label. If you encounter any problems with your products, please do not hesitate to contact us at the following e-mail address: [email protected]
We will find the best solution to resolve the situation. Best regards.
J
Rating: 4 out of 5
,,,
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C
Rating: 3 out of 5
sublime material, on-time delivery and impeccable packaging!
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B
Rating: 4 out of 5
Perfect
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S
Rating: 4 out of 5
The pan is practical and the handle is ergonomically designed. It suits me very well. However, there are a few marks from cooking which don't go away even after washing (mea culpa, but you have to scrape with the green side...). I don't know what it's due to...
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C
Rating: 1 out of 5
Package still not received
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Response from DE BUYER
Hello,
We are deeply sorry for this mishap.
We are relieved to learn that your parcel has finally been delivered following our complaint with the Colissimo service. We hope that despite this setback, you are satisfied with your order.
Thank you for your patience and understanding.
Yours faithfully
We are deeply sorry for this mishap.
We are relieved to learn that your parcel has finally been delivered following our complaint with the Colissimo service. We hope that despite this setback, you are satisfied with your order.
Thank you for your patience and understanding.
Yours faithfully
B
Rating: 3 out of 5
Excellent
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M
Rating: 3 out of 5
A little too small
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Response from DE BUYER
Hello,
We are sorry that the size of the pan did not meet your expectations. We understand that this can be disappointing. We have taken note of your feedback regarding the dimensions of the pan and will ensure that we improve the clarity of our product descriptions in the future.
If you have any further questions or would like to explore other options, please do not hesitate to contact us directly. We're here to help.
Sincerely yours.
We are sorry that the size of the pan did not meet your expectations. We understand that this can be disappointing. We have taken note of your feedback regarding the dimensions of the pan and will ensure that we improve the clarity of our product descriptions in the future.
If you have any further questions or would like to explore other options, please do not hesitate to contact us directly. We're here to help.
Sincerely yours.
A
Rating: 2 out of 5
The 32cm frying pan is not compatible with the 32cm lid... No message or alert mentions this non-compatibility. A heresy considering the price of the set!
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Response from DE BUYER
Hello,
Thank you for sharing your experience with our product. We are sorry that you are not entirely satisfied with your purchase.
We would like to inform you that on the lid description page, it is stated that the lid is not compatible with our stoves.
Nevertheless, we take your comments into consideration and will strive to improve the clarity of our product information in the future.
Thank you for your understanding and your confidence in our brand.
Best regards.
Thank you for sharing your experience with our product. We are sorry that you are not entirely satisfied with your purchase.
We would like to inform you that on the lid description page, it is stated that the lid is not compatible with our stoves.
Nevertheless, we take your comments into consideration and will strive to improve the clarity of our product information in the future.
Thank you for your understanding and your confidence in our brand.
Best regards.
G
Rating: 4 out of 5
Excellent products
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O
Rating: 4 out of 5
I am delighted with my purchase from De Buyer
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J
Rating: 4 out of 5
Delighted with my purchase. Received the pans beautifully packaged. Everything was as ordered. After a few days of use, I'm satisfied with the cooking quality. I haven't yet mastered the art of making omelettes that don't stick. It would have been nice if I'd received a message giving me an idea of delivery times as soon as I ordered. To be improved to make the customer experience more pleasant. I didn't know if my order was being processed.
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C
Rating: 2 out of 5
Hello, I'm not particularly satisfied with the purchase of this frying pan, even though I know the brand to be a guarantee of quality. I bought an extreme shock frying pan for optimum durability, but after 4 uses I noticed scratches and also a tear in the coating. I'm very disappointed, especially as I was very careful to wash it by hand, store it in its cover and not to use stainless steel or other tools.
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Response from DE BUYER
Hello, we are sorry to hear that you are not completely satisfied with the product you ordered. Please contact our customer service department at [email protected] so that we can help you. Best regards.
B
Rating: 4 out of 5
Ras
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B
Rating: 4 out of 5
Fine
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D
Rating: 2 out of 5
Lack of finish, sharp handle rings (had to be deburred to avoid any cuts), the edge of the 2 stoves had suffered knocks. Handles conduct too much heat, protection mandatory. Nothing to do with my old "Priority" series, which was top-notch. I would have preferred less luxurious packaging and better pans. Very poor value for money. Sincerely, Dominique MARTIN
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Response from DE BUYER
Hello,
We are sorry to hear that you are not entirely satisfied with your purchase. If you have any problems with your products, please do not hesitate to contact us. [email protected]
We will find the best solution to resolve the situation. We look forward to hearing from you.
Best regards.
We are sorry to hear that you are not entirely satisfied with your purchase. If you have any problems with your products, please do not hesitate to contact us. [email protected]
We will find the best solution to resolve the situation. We look forward to hearing from you.
Best regards.
F
Rating: 4 out of 5
Ras
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P
Rating: 4 out of 5
After a first use of cooking tournedos I am very satisfied.
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J
Rating: 4 out of 5
Very good
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M
Rating: 4 out of 5
Yes, I can certify that it's hand-held, that it's of high quality, and that it's tasty and healthy when cooked.
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C
Rating: 4 out of 5
Good products and easy to order but: I can't get delivery in Germany via the website. I can't find a link to manage my account, for example to delete my data or to manage my order.
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A
Rating: 4 out of 5
a little long to receive but if not the order arrived well
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C
Rating: 4 out of 5
Very nice purchase
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D
Rating: 4 out of 5
Very serious
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J
Rating: 4 out of 5
The quality of buyer nothing to say the top.
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C
Rating: 4 out of 5
Very beautiful and good stove, the small negative point is the weight, but we should get used to it.
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V
Rating: 4 out of 5
Very well packed
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