DE BUYER is consistently praised for fast and reliable delivery, with many reviews noting rapid processing, timely delivery, and secure, careful packaging that keeps products in pristine condition. Customers highlight the quality of the equipment and materials, describing carbon steel and stainless options as high quality, durable, and enjoyable to cook with, as well as efficient performance like even grinding and easy cleaning. The ordering process is described as easy and informative, with clear online information and helpful, responsive customer service supporting exchanges or returns when needed. Overall, shoppers express strong satisfaction with the product lineup, reliability, and the support experience from DE BUYER.
The pot is great, like everything else I've bought from De Buyer. On the other hand, ordering on the website is a real pain! It's riddled with bugs, I had to change browsers several times, copy/paste urls directly to avoid error pages, and then be greeted by a pop-up to validate that I'm not a robot... you'd expect a warmer welcome from a commercial site.
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Response from DE BUYER
Hello, thank you very much for your positive feedback on the quality of our products! We're sorry to hear that you've experienced difficulties with your order on our site. We are aware of the bugs you mention and our team of developers is actively working to resolve them. Your experience is very important to us, and your feedback helps us to improve our service. We sincerely thank you for your patience and understanding. Please do not hesitate to contact us directly should you require any assistance with future orders.
Best regards.
J
Jean-Michel R.
Rating: 4 out of 5
following a purchase from 10/10/2024
compliant.
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Response from DE BUYER
Thank you very much for your feedback!
We are delighted that our product has met your expectations. If you need any advice, don't hesitate to contact us. Have a nice day!
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Susanne E.
Rating: 3 out of 5
following a purchase from 29/09/2024
I am satisfied with the roasting result. However, I do have handling problems: The pan is heavy. When I try to pour out the contents, I can't hold the pan with one hand. The handle is too thin for this. Either an ergonomic handle or an additional handle on the other side would be needed. I would not order this pan again. Unfortunately.
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Pabarcius A.
Rating: 1 out of 5
following a purchase from 14/09/2024
canceled order with no explain, left me in trouble
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Sébastien L.
Rating: 3 out of 5
following a purchase from 05/08/2024
Good product but too much packaging...
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Response from DE BUYER
Hello, thank you very much for your feedback. We do our best to optimize the container/content ratio. It's true that in some cases it may be necessary to add padding to protect the products and guarantee delivery in the best possible conditions. The most important thing for us is that the products arrive in perfect condition.
Best regards.
J
Johanna M.
Rating: 4 out of 5
following a purchase from 30/08/2024
We are very satisfied with the products ordered but not with the delivery, which was not made to our home as requested but to a relay point.
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Claude C.
Rating: 4 out of 5
following a purchase from 16/08/2024
Meets my expectations
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Philippe D.
Rating: 4 out of 5
following a purchase from 13/08/2024
The pick-up point I had chosen was closed on the day of delivery, but I was able to collect my parcel from another pick-up point on the same day. My order was intact and in order. The only negative point was the gigantic size (approx. 15 liters) of the packaging compared to the 2 small items delivered.
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Adeline M.
Rating: 4 out of 5
following a purchase from 08/06/2024
super product
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Sylviane M.
Rating: 1 out of 5
following a purchase from 15/07/2024
the pan was pitted when I called your services the person told me to rub it with steel wool which I did, still the same condition then I lined it and on the electric plate it simply blackened not happy at all. I'd like to say that I'd already bought the very large frying pan from you and had no problems.
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Response from DE BUYER
Hello, thank you for sharing your experience with our product. We're sorry to hear that your stove is showing signs of rust. As we told you, steel, in contact with moisture, can sometimes rust. This reaction does not affect the quality or durability of the stove, and the rust can be removed with a few simple methods.
To ensure optimal use of your stove, we invite you to contact us by e-mail at [email protected]; please include photos of the stove so that we can have an accurate visual and advise you as best we can on maintenance and use.
We thank you for your understanding and remain at your disposal for any further assistance.
Yours faithfully
P
Pascal G.
Rating: 4 out of 5
following a purchase from 10/07/2024
Completely satisfied with my purchase. One reservation, however, concerning the quality of the cardboard used for shipping, which showed tears.
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Laetitia M.
Rating: 4 out of 5
following a purchase from 06/07/2024
Top!
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Robert Z.
Rating: 1 out of 5
following a purchase from 28/04/2024
As I bought it in France, my return was not accepted. I now have a 36 cm glass lid without a matching pan.
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Gilles P.
Rating: 4 out of 5
following a purchase from 20/06/2024
Very nice product, perfect delivery.
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Sophie W.
Rating: 4 out of 5
following a purchase from 13/06/2024
No problem, the product is perfect. On the other hand, I still have the same problems with the carrier who delivered my parcel to the wrong relay point.
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Response from DE BUYER
Hello, we are sorry for the inconvenience encountered during delivery. If you encounter a problem during delivery, please do not hesitate to contact our customer service department at the following e-mail address: [email protected]. We will do our utmost to resolve it quickly.
Best regards.
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Emmanuel M.
Rating: 3 out of 5
following a purchase from 12/06/2024
Very nice
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Christine M.
Rating: 4 out of 5
following a purchase from 03/06/2024
Perfect, perhaps the intuitiveness of the site could be improved a little.
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Ana C.
Rating: 1 out of 5
following a purchase from 26/05/2024
I received a different article from my choice, but I kept it anyway...
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Response from DE BUYER
Hello, we're sorry for the inconvenience. Could you please contact our customer service department at [email protected] so that we can discuss the problem you have encountered?
Best regards.
M
Mario C.
Rating: 4 out of 5
following a purchase from 26/05/2024
Products should indicate the diameter of the contact area with the hob.
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David L.
Rating: 4 out of 5
following a purchase from 15/05/2024
Super happy, thanks
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Bertrand F.
Rating: 4 out of 5
following a purchase from 21/05/2024
Well packaged for shipping, but still too much paper. Edge of steel pan impacted before packing. Not serious.
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Madeleine U.
Rating: 4 out of 5
following a purchase from 12/05/2024
Choice and quality
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Frederic R.
Rating: 4 out of 5
following a purchase from 27/04/2024
Very good product
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Christophe C.
Rating: 4 out of 5
following a purchase from 27/04/2024
Just one problem, the double comb 2 and 7 mm that I ordered in addition in the package is missing. I was quite annoyed by the response from your after-sales service.
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Elodie V.
Rating: 4 out of 5
following a purchase from 22/04/2024
Ras
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Nadège D.
Rating: 4 out of 5
following a purchase from 18/04/2024
I am very satisfied with them and use them every day - good heat transmission, easy maintenance, a stove that keeps its weight down, especially when full.
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Josué D.
Rating: 4 out of 5
following a purchase from 05/04/2024
Very satisfied
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Béatrice M.
Rating: 4 out of 5
following a purchase from 08/04/2024
Product as described. Package perfectly packed; arrived safely.
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Bruno N.
Rating: 4 out of 5
following a purchase from 26/03/2024
Very satisfied with your products, sturdy, attractive, no toxic coating like some expensive brands.
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Louise P.
Rating: 1 out of 5
following a purchase from 20/03/2024
Single-use stove... Contradictory explanations regarding the culotage... To be avoided
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Response from DE BUYER
Hello,
We are sorry to hear that you are not completely satisfied with the product you ordered. Please contact our customer service department at [email protected] so that we can help you.
Best regards.
C
Christian R.
Rating: 1 out of 5
following a purchase from 28/02/2024
Everything sticks in the 3 iron pans I bought you.
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Response from DE BUYER
Hello, we're here to help! If you have a problem with one of our products, please contact us directly and we'll do our best to help you solve the problem. Here's our e-mail address: [email protected]
Best regards.
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Augustin L.
Rating: 4 out of 5
following a purchase from 04/03/2024
Good products, but disappointed with the stickers which are so difficult to remove from the bottom of the pans. Even after the first wash, the round mark remains. It's a pity for such beautiful products that the first experience with the utensils is so unpleasant.
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Response from DE BUYER
Hello,
We're sorry to hear that you're not entirely satisfied with your purchase. We have e-mailed you some methods of removing the mark from the label. If you encounter any problems with your products, please do not hesitate to contact us at the following e-mail address: [email protected]
We will find the best solution to resolve the situation. Best regards.
J
Jerome J.
Rating: 4 out of 5
following a purchase from 04/03/2024
,,,
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Charles L.
Rating: 3 out of 5
following a purchase from 26/02/2024
sublime material, on-time delivery and impeccable packaging!
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Bernard D.
Rating: 4 out of 5
following a purchase from 28/02/2024
Perfect
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Salvatore Julien C.
Rating: 4 out of 5
following a purchase from 20/02/2024
The pan is practical and the handle is ergonomically designed. It suits me very well. However, there are a few marks from cooking which don't go away even after washing (mea culpa, but you have to scrape with the green side...). I don't know what it's due to...
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Cédric D.
Rating: 1 out of 5
following a purchase from 11/02/2024
Package still not received
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Response from DE BUYER
Hello,
We are deeply sorry for this mishap.
We are relieved to learn that your parcel has finally been delivered following our complaint with the Colissimo service. We hope that despite this setback, you are satisfied with your order.
Thank you for your patience and understanding.
Yours faithfully
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Bernard L.
Rating: 3 out of 5
following a purchase from 12/02/2024
Excellent
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Maryvonne G.
Rating: 3 out of 5
following a purchase from 10/02/2024
A little too small
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Response from DE BUYER
Hello,
We are sorry that the size of the pan did not meet your expectations. We understand that this can be disappointing. We have taken note of your feedback regarding the dimensions of the pan and will ensure that we improve the clarity of our product descriptions in the future.
If you have any further questions or would like to explore other options, please do not hesitate to contact us directly. We're here to help.
Sincerely yours.
A
Antoine D.
Rating: 2 out of 5
following a purchase from 13/02/2024
The 32cm frying pan is not compatible with the 32cm lid... No message or alert mentions this non-compatibility. A heresy considering the price of the set!
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Response from DE BUYER
Hello,
Thank you for sharing your experience with our product. We are sorry that you are not entirely satisfied with your purchase.
We would like to inform you that on the lid description page, it is stated that the lid is not compatible with our stoves.
Nevertheless, we take your comments into consideration and will strive to improve the clarity of our product information in the future.
Thank you for your understanding and your confidence in our brand.
Best regards.
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