Customer reviews of DE BUYER

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The product was not available at the "reseller" location: the list is therefore not up to date. The delivery time was very long: even if you are warned, it's a shame not to plan for a peak in activity at a key sales period. And what can I say about the packaging? The cardboard box was more than excessively large, and the product packaging far too modest for its price (a simple net)!

I made a mistake in the size of the moulds, which were too small.

No problem with the pepper mill, but I can't grind salt with the salt mill, making it useless. We've tried several types of salt with no results. Could you suggest a solution?

Stainless-steel graduated measure, whose main function is to pour out the liquid you've just measured...insufficiently shaped pourer, unstable jet, you get it everywhere!!! All this for over 56 Euros. Very disappointed!

Very good. Except for the packaging, which is a little bulky for the size of the pan.

Shipping times not respected, no updates or information on the progress of the order, it's a shame.

I had placed an order to have my items for the holidays. I am disappointed to have received the items after the holidays.

For a first pan, very satisfied, good packaging. I have recommended for. Next gifts

This is a gift so I can't give you an opinion on the product.

Hello, my order is not complete and what's more I've had no news about the rest, about the arrival of my missing item. What's more, you're asking me what I think about it as if I'd received absolutely everything, when that's not the case. Will I at least receive my missing item when my payment has gone through? Despite this, yes, the products are magnificent and of high quality.

the center area of the pan does not heat up the way the outer parts of the pan heat up... so the pancake/crepe sticks and doesn't cook. It may be defective. We are still trying to do more oil treatments and heating the pan to create the solid covering - but no progress with the middle few centimeters of the pan.

Hello, I had ordered a 28 cm inner diameter pan and I received a 20 cm pan because there is an error in the dimensions of the description of the pans. I hope this error will be corrected. I was able to benefit from a commercial gesture and the error will be repaired. On the other hand, I received a steel crêpe pan and there's a part that won't stick, so the pancakes stick. It's impossible to get the non-stick effect on this pan, which I've prepared several times with oil as recommended on the instructions. On the other hand, steaks cook well in this crêpe pan! So I'm not satisfied with this steel product, which is supposedly anti-adhesive.

Delivery a little long, but otherwise smooth

Product conforms to my order. To be seen in use!

It's good, but I wasn't alerted by the way the pan was unstuck, and I must have done the wrong thing because it sticks a lot.

Very well packaged beautiful article but 10 days to make the voges Avignon a little long

One of the items in the parcel is damaged (scratched non-stick pan). I will ask the company for a replacement.

Delays before dispatch of parcel exaggerated compared with the responsiveness of other Ecommerce sites. It took an e-mail alert to trigger delivery. It's also a pity that discount codes don't exist on the France site. At this price level, customers expect more, otherwise they might as well go through the American giant.

I bought heat shields that don't fit my container. The sizes are not clear on the website.

Order placed on 9/12 received on 20/12 Delivery time doubled compared to site promise. Product overcharged. 2 reminders before being reimbursed for the overcharge.

Hello, I received my order but one of the stoves is damaged (scratches and marks), I made a complaint with photos but to date no return from customer service. I look forward to hearing from you. Best regards Olivier Visbecq

Top products but delivery times can be improved!

Carton arrived broken and the handle of my frying pan completely out of the box and obviously it took a shock so I find it a shame to receive a package like that at the price of items. And I contacted the service but no more answer

bonjour je suis très contant des établissements de BUYER je les recommandes .merci

Dear Customer Service, I am writing to express my deep dissatisfaction with a product I recently purchased from you. I used the product for the first time, scrupulously following the instructions provided. Unfortunately, to my great disappointment, I found rust stains after cleaning it with water. This product, which is also very expensive, did not meet my expectations or the quality I usually associate with your brand. I am extremely disappointed and am seriously considering not being your customer in the future. I would therefore ask you to review my situation and take the appropriate steps to resolve this issue. I look forward to a prompt and satisfactory reply. Yours sincerely, Guy Castel

Mineral B stoves are very disappointing. They stick, are difficult to bake and stain the pans. Also very difficult to clean. Considering the price, it's a regrettable purchase.

Very good but customer service does not respond to email

Delivery within 3 weeks... but quality product

Fast and well-packaged quality products. One error on the order, but this was quickly rectified.

perfect

Very disappointed with these stainless steel frying pans I can't use them it sticks it burns it's impossible to remove the stains well in short I must not be gifted ...

correct purchase and good product

Too bad the salt mill wasn't packed in a cardboard box like the pepper mill!

Very serious

Very good frying pan, a little heavy for me but does its job well, especially with meat.

Package well received. Gift for Christmas.

this is not a comment on the quality of your products... But I don't understand that the buyer is responsible for the return if the product is not suitable...

Very carefully packed parcel. Satisfactory delivery time. The quality of the products has been proven for a long time.

We received a frying pan with defects (stain approx. 10cm grey with stars +1 black stripe running across the bottom of the pan. We contacted the service department twice. They got back to us asking for clarification, then nothing. This does not correspond to the TV report, where the slightest stain would send the pan to the scrap heap!!!!