The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.
Order lost in the post. De buyer refuses to take care of anything and I'm left to fend for myself (even though they are legally responsible for the parcel until I receive it). This Christmas present probably won't be under the tree. Next time I'll go through Amazon.
Translated reviews
Response from DE BUYER
Hello,
First of all, we would like to apologize for the inconvenience caused by the loss of your parcel by the Colissimo delivery service. We understand the importance of receiving your order on time, and sincerely regret any complications this may have caused.
We took the necessary measures as soon as we became aware of the situation. A new order was immediately dispatched, and we are delighted to note that it was successfully delivered on 22/12/2023.
Your satisfaction is our priority, and we hope that despite this incident, you will be able to fully enjoy your products. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for your understanding and trust.
Yours faithfully
P
Patricia B.
Rating: 4 out of 5
following a purchase from 27/11/2023
Nickel
Translated reviews
J
JEROME S.
Rating: 4 out of 5
following a purchase from 26/11/2023
4 stars and not 5 for two reasons: - We postponed delivery by two days but this was not taken into account by the deliveryman! - Stove very good but too expensive :)
Translated reviews
F
Florence B.
Rating: 3 out of 5
following a purchase from 26/11/2023
Absolutely nothing wrong with the product, but the packaging was out of all proportion to the product.
Translated reviews
Response from DE BUYER
Hello, thank you for your feedback. We understand your concern about the size of the package in relation to the contents. It is important to note that our company focuses mainly on delivery to professionals, which may explain the size of the packages. For orders destined for private individuals, we pay particular attention to the gluing to make it more suitable. Our priority is to ensure that the product you have ordered arrives in perfect condition.
Your feedback is important to us, and we take it into account to improve our service. If you have any further questions or concerns, please do not hesitate to contact us. We're here to help. Best regards.
V
VERONIQUE V.
Rating: 4 out of 5
following a purchase from 25/11/2023
Hello, I bought the 28 cm steel frying pan some time ago and I'm very satisfied with the quality and efficiency of the product. I recently bought one as a gift.
Translated reviews
B
Bruno C.
Rating: 3 out of 5
following a purchase from 23/11/2023
a few scratches on the steel pan after unpacking...
Translated reviews
Response from DE BUYER
Hello,
Thank you for choosing our Mineral B steel stove, and we're delighted that you've taken the time to share your opinion.
Regarding the micro-scratches you observed after unpacking, we would like to point out that our stove is made from raw steel, which makes it an exceptionally robust product. Raw steel is renowned for its durability and strength, and may naturally show slight marks which in no way affect the pan's performance.
If you wish, please feel free to send us photos to the following e-mail address: [email protected]
This will enable us to confirm that these are indeed micro-scratches, and to assure you that your stove is in perfect working order.
We are here to answer any questions you may have, and to ensure that you are completely satisfied with your purchase.
Best regards.
C
Cedric S.
Rating: 4 out of 5
following a purchase from 18/11/2023
Good quality product, regrets the labels stuck on the products. Fast delivery!
Translated reviews
M
Mylène T.
Rating: 3 out of 5
following a purchase from 20/11/2023
Perfect delivery and packaging
Translated reviews
Response from DE BUYER
Hello, thank you very much for your compliments! We're delighted that you've appreciated the special attention we pay to packaging and delivery. Your satisfaction is our greatest reward! Best regards.
C
Christophe P.
Rating: 1 out of 5
following a purchase from 12/11/2023
I apologize in advance for the bad review. But the dimensions of the piece were not displayed on your website. My pastry chef and I thought it should be standard. Except that the piece is 2 cm too long. So it's of no use to me.
Translated reviews
Response from DE BUYER
Hello, we're very sorry to hear that your experience with one of our products was unsatisfactory. After checking on our site, in the external dimensions tab on the right of the product description, the product dimensions are correctly specified.
If you have any doubts about your order, please contact our customer service department by e-mail: [email protected] or by telephone: 0329300793.
Our team will be delighted to advise you. Best regards.
L
Laurent G.
Rating: 2 out of 5
following a purchase from 08/11/2023
The iron pans are obviously excellent... But one of them arrived deformed by a shock in transit, and I have great difficulty in making contact with buyer's...
Translated reviews
Response from DE BUYER
Hello, we sincerely apologize for the damaged product you received. From the photos shared, the defect seems to have occurred during transport, we regret the inconvenience caused.
We apologize for the delay in responding, which can sometimes take a few days.
Although we received your e-mail on 26/11, it seems that we replied on 27/11. We have sent you a second e-mail with a proposed solution to your problem, which we hope you will find satisfactory.
We appreciate your understanding.
Yours faithfully
J
JEAN FRANCOIS D.
Rating: 2 out of 5
following a purchase from 11/11/2023
The edges of the pan are too low and the handle is hot when touched without gloves.
Translated reviews
Response from DE BUYER
Hello, we're very sorry to hear that your experience with one of our products was unsatisfactory.
A non-stick frying pan is designed for low-temperature cooking, to reheat or reappropriate a dish. Under these conditions, the handle should not become hot. However, if you wish, you can use an insulating sleeve to minimize heat transmission. We encourage you to contact our customer service department at: [email protected]
Our team will be delighted to help you find a solution to your needs.
Thank you for your understanding. Best regards.
A
alain B.
Rating: 4 out of 5
following a purchase from 11/11/2023
sometimes a bit confusing, but a very pleasant site
Translated reviews
G
Guylaine F.
Rating: 3 out of 5
following a purchase from 04/11/2023
Ordering and delivery were quick and easy. However, the product purchased (shortbread kit) does not fulfil its function.
Translated reviews
Response from DE BUYER
Hello, thank you for your interest in our products. For personalized advice, please contact our customer service department at [email protected]. They will be delighted to help you. Best regards.
R
Rémi P.
Rating: 4 out of 5
following a purchase from 03/11/2023
Very good, the parcel arrived on time.
Translated reviews
N
Nils E.
Rating: 4 out of 5
following a purchase from 02/11/2023
Overall satisfied with the quality of the Alchimy range, but disappointed with the stainless steel lids offered, which come from the Prim'appetit range and don't fit the pans well. Glass lids fit better.
Translated reviews
Response from DE BUYER
Hello, thank you for your interest in our products. The stainless steel lid recommended for the ALCHIMY and PRIM'APPETY collections is indeed the same, and fits both collections. Despite a slight play on the ALCHIMY, the lid fits snugly and doesn't wobble.
What's more, the ALCHIMY glass lid fits perfectly with the ALCHIMY collection, as shown in the PDF catalog available on our website. There you'll find an accessories guide offering full visibility of lid compatibility. If you have any further questions, please do not hesitate to contact us. Best regards.
L
Leclerc M.
Rating: 4 out of 5
following a purchase from 01/11/2023
Very good product conforms to my expectations and delivered on time 👍
Translated reviews
A
Annick H.
Rating: 4 out of 5
following a purchase from 01/11/2023
Excellent
Translated reviews
M
Martin F.
Rating: 4 out of 5
following a purchase from 14/10/2023
The only problem is the labels inside and the glue that doesn't come off easily. Otherwise great
Translated reviews
Response from DE BUYER
Hello, we're sorry to hear that you're experiencing a problem with our product. Could you please contact us directly at [email protected] so that we can resolve the problem together? Best regards.
D
DAMIEN N.
Rating: 4 out of 5
following a purchase from 23/10/2023
Very good except for the delivery via colissimo which did not deliver to the relay point (near my home) as planned but to the post office - not having a vehicle, it was difficult and painful to cross the city with this large box. You should change carriers
Translated reviews
Response from DE BUYER
Hello, thank you for sharing your concerns about the Colissimo delivery service, which is independent of our company. We're sorry you had problems. Your feedback is important and we take it seriously. We are working to improve our delivery service by collaborating with trusted logistics partners. Kind regards.
L
lise H.
Rating: 4 out of 5
following a purchase from 24/10/2023
Delivery took longer than announced, but product conformed.
Translated reviews
M
Mickael B.
Rating: 1 out of 5
following a purchase from 24/10/2023
Terribly long delivery!
Translated reviews
Response from DE BUYER
Hello,
Thank you for your feedback. We are sorry that the delivery time was longer than expected. We would like to point out that the delivery service, managed by Colissimo, encountered difficulties beyond our control. We have checked the tracking of your order and it was prepared and dispatched from our company within 2 days.
We appreciate your understanding in this situation.
Yours faithfully
A
Anna P.
Rating: 4 out of 5
following a purchase from 20/10/2023
I don't have enough experience yet... I've only used the stove once, after following the start-up instructions. I was a little disappointed to find that it colored rather irregularly, I will repeat the process before the 2nd use.
Translated reviews
Y
Yvan R.
Rating: 4 out of 5
following a purchase from 22/10/2023
A small instruction leaflet would have been a plus, as well as a cleaning wipe. My wife bought a De Buyer from a retailer and got this. Otherwise, quality French style!
Translated reviews
M
MARTINE B.
Rating: 4 out of 5
following a purchase from 19/10/2023
it's a pity that the tail of the pan is also made of a material that transmits heat, because it burns when the pan is heated.
Translated reviews
C
Camille T.
Rating: 1 out of 5
following a purchase from 17/10/2023
There was no lid and it was not clearly noted on the website.
Translated reviews
Response from DE BUYER
Hello, we're sorry to hear that you're not completely satisfied with your purchase. All our utensils are sold without lids. If an item is sold with a lid, this will be specified. Please do not hesitate to contact us by telephone at 0329300793 or by e-mail at [email protected] for any information you may require prior to purchase. Best regards.
F
Florent D.
Rating: 4 out of 5
following a purchase from 10/10/2023
Very good product, but I find the handle too thin to hold the pan at arm's length ...
Translated reviews
L
lou M.
Rating: 4 out of 5
following a purchase from 10/10/2023
Very good quality, but the small diameter of the pan makes it difficult to capture induction.
Translated reviews
Response from DE BUYER
Hello,
Thank you for your feedback and for sharing your experiences with us.
If the size of the inductor is much larger or smaller than the bottom of your pan, this may result in less effective detection by the induction hob.
We take your feedback seriously and are constantly working to improve our products.
Best regards.
J
Jimmy C.
Rating: 3 out of 5
following a purchase from 09/10/2023
I bought 2 knives, and I'm really delighted with my purchase. I'd been wanting to buy quality knives for a while, so I could enjoy cooking. Challenge met! On the other hand, the packaging is really disgraceful and I weigh my words. I received a parcel measuring about 60cm by 40cm and 20cm high for a paring knife and a chef's knife. Frankly, I understand the need to protect knives, but you can't go overboard.
Translated reviews
Response from DE BUYER
Hello, thank you for your feedback. We understand your concern about the size of the package in relation to the contents. It is important to note that our company focuses mainly on delivery to professionals, which may explain the size of the packages. For orders destined for private individuals, we pay particular attention to the gluing to make it more suitable. Our priority is to ensure that the product you have ordered arrives in perfect condition.
Your feedback is important to us, and we take it into account to improve our service. If you have any further questions or concerns, please do not hesitate to contact us. We're here to help.
G
Gilles P.
Rating: 2 out of 5
following a purchase from 07/10/2023
the quality isn't there
Translated reviews
Response from DE BUYER
Hello, we're sorry you're not completely satisfied with your purchase. Can you tell us more about the problem you encountered? Please do not hesitate to contact us at the following e-mail address: [email protected]
Best regards.
B
Benoit T.
Rating: 4 out of 5
following a purchase from 02/10/2023
The products are great, the packaging is top notch, the only downside is that shipping takes a little time.
Translated reviews
T
Thérèse D.
Rating: 4 out of 5
following a purchase from 01/10/2023
Perfect for whipping up egg whites and whipped cream... with elbow grease. Today's electric beaters are not so efficient. Their whisks are now thick and square, rather than thin and round as they used to be (probably for reasons of industrial profitability).
Translated reviews
C
Christian F.
Rating: 4 out of 5
following a purchase from 03/10/2023
Meets my expectations
Translated reviews
D
Daniel C.
Rating: 4 out of 5
following a purchase from 26/09/2023
CLEAR
Translated reviews
A
Annette D.
Rating: 4 out of 5
following a purchase from 25/09/2023
I bought a 20cm stainless steel frying pan. It's a good quality pan. Cooking is not as easy as with other frying pans, but that's a matter of habit.
Translated reviews
C
camille R.
Rating: 3 out of 5
following a purchase from 19/09/2023
Bought a 24cm frying pan. The frying pan was packed in a rather large cardboard box, which in turn was packed in an even larger cardboard box. In the end, I think it's an excessive package for a 24cm frying pan, too much waste for just one frying pan, no matter how good it is. Otherwise, I think it should be made clear on the sales site that the diameter corresponds to the flared part of the pan and not the bottom. People order with the naive idea that the diameter corresponds to the bottom, in order to adapt to the diameter of the induction hob's hearth. "24" hearth, so I'll take a 24" frying pan, but in fact no, it doesn't fit. I think it would be useful for it to be more clearly indicated for utensils as flared as a frying pan. Other than that, I'm very satisfied with the quality.
Translated reviews
Response from DE BUYER
Hello, we understand your concern about our packaging. We place great importance on the customer experience and the environmental impact of our business. Our priority is to ensure that your products arrive in perfect condition, which may sometimes require the use of more paper. However, we would like to emphasize that all our stuffing papers are recyclable and no plastic is used for packaging.
During the production of our products, we use a single packaging for both pallet shipments for professionals and parcel shipments for private customers. This approach guarantees the safety of our products while minimizing the environmental impact of our packaging.
We are constantly striving to improve our shipping and delivery services. We are constantly adapting to better meet the needs of consumer parcels, a relatively new area for us. Your feedback is valuable and will help us improve our packaging process.
The measurement of our products' diameters is another area we are actively working on. We are working to make this information clearer on our website in the near future. If you have any further questions or concerns, please do not hesitate to contact our customer service department. Our team will be happy to provide you with the answers you need. Best regards.
Q
Quentin A.
Rating: 1 out of 5
following a purchase from 19/07/2023
Avoid carbon Crépière plus.
Translated reviews
Response from DE BUYER
Hello, we're sorry to hear that you're experiencing a problem with our product. We have tried to contact you on your e-mail address, so that we can discuss and solve the problem together? Please contact us at [email protected] . Best regards.
L
Luigi G.
Rating: 3 out of 5
following a purchase from 27/08/2023
Hello, I am very happy to have received the equipment I ordered. It complements other De Buyer items that I particularly like. However, I currently have induction hobs on which the small saucepan I received does not work. However, it is clearly stated that the stainless steel used is induction-compatible. Furthermore, the lack of conduction is not linked to the size of the pan, as I use an even narrower Moka on the same hob. Could the "De Buyer" engraving on the bottom of the pan be the cause? What advice could you give me to make the pan really induction-compatible? I bought this pan to replace one that didn't work on induction, so it's a bit disappointing. Thank you very much, Luigi Gatti.
Translated reviews
Response from DE BUYER
Hello, thank you very much for your interest in our products. We advise you to contact our customer service department in order to find a solution adapted to your situation. It is unlikely that the laser engraving on the outer bottom of the pan is the cause of the detection problem on your hob. It's important to check the characteristics of your hob, especially the diameter of the inductors, to understand the source of the malfunction. Rest assured that we will do our utmost to resolve this problem efficiently. Yours sincerely
A
Anne-Catherine V.
Rating: 4 out of 5
following a purchase from 17/08/2023
Very nice product! Despite the double cardboard shipping, the package arrived damaged (the handle of the pan was sticking out but it is not damaged).
Translated reviews
P
PHILIPPE P.
Rating: 1 out of 5
following a purchase from 15/08/2023
Hello, Disappointed because surprised by several features that I did not imagine. 1- I ordered pans with a diameter of 20cm as indicated on the site. But when I received them, I noticed that they were 20cm in diameter at the top and 14cm at the bottom, whereas my wish was to have two pans 20cm in diameter at the bottom. The description on the website is not precise enough. 2- I discovered that the pans do not have a non-stick coating, and that I had to do the basting myself. This specificity is not obvious to the uninitiated. On the other hand, it's obvious that these stoves are of very high quality, but I don't use them because they're too complicated for me. Yours sincerely, Philippe Pinteaux
Translated reviews
Response from DE BUYER
Hello, thank you for taking the time to share your experience with our products. Your feedback is essential to help us improve our products and online information. We're sorry to hear that you were disappointed with several aspects of our steel stoves.
Please allow us to clarify these points:
Regarding the size of the pans, we understand your dissatisfaction with the difference in diameter between the top edge and the bottom. We recognize that this can be disconcerting, and will take steps to make this information more explicit to avoid future misunderstandings.
Regarding the non-stick coating, we're sorry you were surprised by its absence. Our pans are made of steel, which makes them ideal for browning, searing and grilling food. They do, however, need to be tumbled to obtain a non-stick surface.
We're pleased to hear that you find our pans to be of high quality, even if they don't entirely meet your expectations. If you have any questions or need advice on the basting, use and maintenance of our steel pans, please don't hesitate to contact us. We're here to help!
Your Customer Service.
P
PASCAL M.
Rating: 4 out of 5
following a purchase from 09/08/2023
Fast delivery, good product, as I expected,
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Deutsch 