Reviews DE BUYER : Discover customer reviews from debuyer.com (Page 9)

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Lionel G.

Published on 13/08/2023 à 10h04 following a purchase from 31/07/2023

Only happiness

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christiane V.

Published on 13/08/2023 à 08h56 following a purchase from 28/07/2023

I'm delighted I haven't tried the roasting dish yet I'm waiting for it to get cooler before I turn on the oven but I think it'll be fine.

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Response from DE BUYER Published on 30/08/2023

Hello, thank you for taking the time to leave a review about your shopping experience with us. We are delighted to hear that you were satisfied with your order from us.
However, we have noted that your rating is not entirely in line with your positive comment. You have given us a lower rating, and we are surprised by this discrepancy. If you have encountered any issues or concerns that we have not yet addressed, we would like to hear about them so that we can resolve them quickly and provide you with the best possible experience.
Best regards.

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Guillaume R.

Published on 03/08/2023 à 15h11 following a purchase from 18/07/2023

Correct and fast

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pascale R.

Published on 03/08/2023 à 08h32 following a purchase from 18/07/2023

Wwwww

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Olivier B.

Published on 26/07/2023 à 05h04 following a purchase from 08/07/2023

Too bad there are no double bottoms on the sauté pan, Dutch oven and saucepans. I should have looked more closely at the product descriptions. Poor heat distribution on induction.

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Response from DE BUYER Published on 30/08/2023

Hello, thank you for taking the time to share your opinion about our products. Your feedback is invaluable to us, as it helps us to continually improve.
We are sorry to hear that our products did not fully meet your expectations. Steel is an excellent conductor of heat, however, one crucial aspect to consider is the size of the inductor on your induction hob. Even heat distribution is essential for efficient cooking. The size of the inductor may not perfectly match the base of your cookware.
This may affect heat distribution. We encourage you to check the specifications of your induction hob to ensure that the size of the inductor matches that of your cookware. It's important to note that this size may differ from the design visible on the plate itself.
If you have any further questions, please do not hesitate to contact our customer service department.

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PASCALE D.

Published on 25/07/2023 à 15h39 following a purchase from 30/06/2023

I've ordered a KWIK funnel nozzle and siphon nut kit. How can I send it for repair?

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Response from DE BUYER Published on 31/07/2023

Hello, we're sorry for the inconvenience.
Please do not hesitate to contact us ([email protected]) so that we can find a solution for your KWIK.
Best regards.

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christiane N.

Published on 18/07/2023 à 15h37 following a purchase from 06/07/2023

I HAVEN'T TESTED THE STOVES YET.

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michel S.

Published on 17/07/2023 à 02h20 following a purchase from 05/07/2023

Very good but a bit expensive

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Mark S.

Published on 16/07/2023 à 08h13 following a purchase from 04/07/2023

We bought this fait tout as a wedding gift. We paid over 140€ and clearly didn't read the descriptive very well. It came without a lid...who sells a fait tout without a lid....and for that amount of money? Shameful.

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Response from DE BUYER Published on 19/07/2023

Hello, we are sorry to hear that you are not totally satisfied with your purchases. Indeed, on some ranges the lid is not included with the pot, however this information is indicated on the products concerned. Kind regards

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alice O.

Published on 15/07/2023 à 18h12 following a purchase from 30/06/2023

Received the appliance quickly. Use not easy to make good experience with the gougères but bcp of evil with the small shortbread! They don't come off the tube! To be continued... Sincerely Alice ossart

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Claire L.

Published on 15/07/2023 à 08h56 following a purchase from 30/06/2023

we didn't keep these heavy pans, which scorched on the first cooking despite observing the start-up rules, which exclude too many ingredients from the cooking process. Totally unsuitable for our domestic cooking and baking. We regret this purchase.

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Response from DE BUYER Published on 19/07/2023

Hello, we're sorry to hear that you're not completely satisfied with your purchase. Please do not hesitate to contact us ([email protected]) so that we can find a solution and advise you on the use and maintenance of your stove. Best regards.

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Thierry P.

Published on 14/07/2023 à 14h03 following a purchase from 30/06/2023

Just what I expected!

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CLAUDE N.

Published on 14/07/2023 à 12h03 following a purchase from 26/06/2023

The product ordered does not conform (can be made info when ordering on the website): Not suitable for induction heating system. We would like to exchange it. Please contact our sales department to find a solution. Sincerely

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Antoine G.

Published on 13/07/2023 à 09h03 following a purchase from 26/06/2023

Very good product The packaging is just exaggerated for 3 stoves I received as many boxes as for 3 pieces of ikea furniture.

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Alain D.

Published on 13/07/2023 à 08h55 following a purchase from 27/06/2023

A suggestion: perhaps it would be a good idea to adapt the oversized packaging to the product.

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Muriel C.

Published on 11/07/2023 à 09h55 following a purchase from 22/06/2023

See my review of my salt mill order

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Response from DE BUYER Published on 18/07/2023

Hello, in order to best meet your expectations following your review, please contact us ([email protected]).
Best regards

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pierre antoine R.

Published on 03/07/2023 à 18h40 following a purchase from 19/02/2023

I made a return of part of the order I had the wrong type of fire. I have not been reimbursed. Cdlt

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Response from DE BUYER Published on 18/07/2023

Hello, we're sorry for the inconvenience.
We are happy to have found a solution to the problem.
Best regards.

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Jean yves M.

Published on 30/06/2023 à 12h44 following a purchase from 16/06/2023

Material received conforms to my expectations. I'm very happy with it. All that's left is to put it all together and enjoy.

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Sabine P.

Published on 28/06/2023 à 11h24 following a purchase from 12/06/2023

Totally in line with my expectations, despite a small problem with shipping and a delay in delivery.

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Response from DE BUYER Published on 04/07/2023

Hello, We are delighted that our products meet your expectations. However, we are sorry for this shipping mishap. But also for the delay in delivery, which unfortunately, we are dependent on this mode of delivery can sometimes be questionable.
We will pass on your complaint to the delivery service.
We thank you for your interest in our products and remain at your disposal for any further information you may require.

Best regards.

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Clement R.

Published on 27/06/2023 à 06h48 following a purchase from 12/06/2023

But please avoid the sticker on the bottom of the pan.

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Demina E.

Published on 18/06/2023 à 02h13 following a purchase from 03/06/2023

Unfortunately I did not receive my order. The courier didn't deliver it personally, but left it somewhere, but didn't say where.

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Response from DE BUYER Published on 04/07/2023

Hello, We're very sorry about this delivery mishap. However, according to the colissimo tracking system, we have noticed two delivery attempts to your home, with an ironing notice. Your parcel was then held for 10 days at your usual post office.
Nevertheless, we are delighted to have found a solution, following our telephone exchange.
We would like to thank you and remain at your disposal for any further information you may require.

Yours sincerely

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Elie L.

Published on 15/06/2023 à 09h00 following a purchase from 28/05/2023

Nothing to say about the product, but one of the pans was damaged. I won't order on the internet again.

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Response from DE BUYER Published on 04/07/2023

Hello, We are delighted that our products meet your expectations. However, we are sorry to hear that one of the stoves is damaged.
Unless we are mistaken, we have not received any inquiries regarding this problem.
Please contact us ([email protected]), so that we can find a solution.
We thank you for your interest in our products and remain at your disposal for any further information.

Best regards.

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Bertrand C.

Published on 13/06/2023 à 07h26 following a purchase from 01/06/2023

Complies Very good quality Procedure a little cumbersome for returns

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Delphine S.

Published on 04/06/2023 à 11h08 following a purchase from 19/05/2023

Good quality and delivery

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CHRISTIANE R.

Published on 26/05/2023 à 09h42 following a purchase from 13/05/2023

I bought the same products 10 years ago, and the ones I've just received are of lesser quality... I deeply regret my purchase and think that du Creuset would have been much better! I bought a device to catch on the handles, it doesn't work with the pans I received although on the site it was mentioned that it should work. The handles are much too big

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Response from DE BUYER Published on 09/06/2023

Hello, we're here to help! If you have a problem with one of our products, please contact us directly at [email protected] and we'll do our best to help you solve the problem. The necklaces you have ordered are not compatible with the LOQY handle. The handle you have ordered works only with products from the LOQY collection. Yours faithfully

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serge D.

Published on 21/05/2023 à 04h25 following a purchase from 07/05/2023

Beautiful presentation and finish

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TAOUFIK A.

Published on 10/05/2023 à 15h34 following a purchase from 10/04/2023

Order not received

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Response from DE BUYER Published on 12/05/2023

Hello, we're sorry for the inconvenience.
Unless we are mistaken, we have not received a request for this parcel. You normally received a colissimo tracking number to follow your parcel.
We went on your tracking link and we see that your package is back to us because the deadline to retrieve your package is exceeded, it is indicated that you were notified that your package was waiting in your post office. We will resend it as soon as we receive it. Yours faithfully

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Xavier M.

Published on 09/05/2023 à 17h00 following a purchase from 17/01/2023

Hello, my Poêle Lyonnaise CHOC is not flat. It is therefore not possible to use it on plates. The more I use it, the more it warps. In short, a product I can no longer use. No response from the after-sales service, it's really regrettable. Xavier

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Response from DE BUYER Published on 25/05/2023

Hello, thank you for your confidence and we are sorry for the problem encountered. We hope that you will be completely satisfied with the replacement product sent to you and that your experience with our products will not leave a bitter taste in your mouth. Yours faithfully

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Emmanuelle C.

Published on 28/04/2023 à 10h32 following a purchase from 16/04/2023

Fast delivery, but delivery costs as much as the small part ordered.

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Ludivine G.

Published on 24/04/2023 à 18h39 following a purchase from 08/04/2023

Hello, order taken into account very late several days after.

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Response from DE BUYER Published on 27/04/2023

Hello, we're sorry for the inconvenience, we had a technical problem that was quickly resolved.
Your order was placed at the beginning of the Easter weekend, our company does not work on weekends, so we processed orders on Tuesday, and your parcel was dispatched on Friday.
After the 3-day weekend, there were also a lot of orders to prepare.
Thank you for your patience, which I hope has been rewarded by receiving our products.

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Lorenzo V.

Published on 12/04/2023 à 22h39 following a purchase from 21/02/2023

the shipment went very well but I am disappointed by the quality of the pan, the heat is not transmitted evenly and the cetre is very convex.

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Erwann L.

Published on 09/04/2023 à 17h57 following a purchase from 29/03/2023

The sieve I bought was of mediocre quality, and on the first pass of the fine face, the mesh tore at the ends... first and last time for me!

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Suzy V.

Published on 02/04/2023 à 08h32 following a purchase from 21/03/2023

Quality stove, delivered quickly. The packaging is far too bulky for the size of the item, which is a bit of a waste.

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alain K.

Published on 01/04/2023 à 06h16 following a purchase from 20/03/2023

not suitable for pancakes

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Bruno N.

Published on 27/03/2023 à 21h06 following a purchase from 16/03/2023

Excellent product

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andrea H.

Published on 27/03/2023 à 17h37 following a purchase from 13/03/2023

Maryse soft spatulas are not so soft... The special high-temperature spatulas are very large and hard to grip. Rather disappointed with these items!

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Aude H.

Published on 24/03/2023 à 17h51 following a purchase from 12/03/2023

Quality product, as described. One star less for over-wrapping.

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Laury D.

Published on 24/03/2023 à 17h36 following a purchase from 11/03/2023

Fast shipping, too bad some items are not rustproof, I didn't realize that when I bought them. They rusted the first time I used them.

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Philippe L.

Published on 24/03/2023 à 15h46 following a purchase from 09/03/2023

...

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Pierre M.

Published on 19/03/2023 à 20h05 following a purchase from 05/03/2023

There's nothing to say about the product itself, but I think it's a shame that it doesn't fit the 32 diameter frying pan.

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Customer reviews of DE BUYER

Summary of reviews

Reviews 1, 2, 3 and 4 stars