Customer reviews of DE BUYER

9,7 /10

Based on 4 584 published reviews

5 4 172 91% 4 295 6% 3 46 1% 2 27 1% 1 44 1%

Summary of reviews

DE BUYER is consistently praised for fast and reliable delivery, with many reviews noting rapid processing, timely delivery, and secure, careful packaging that keeps products in pristine condition. Customers highlight the quality of the equipment and materials, describing carbon steel and stainless options as high quality, durable, and enjoyable to cook with, as well as efficient performance like even grinding and easy cleaning. The ordering process is described as easy and informative, with clear online information and helpful, responsive customer service supporting exchanges or returns when needed. Overall, shoppers express strong satisfaction with the product lineup, reliability, and the support experience from DE BUYER.

Reviews 1, 2, 4 and 5 stars

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Laurent C.

Published on 02/01/2024 à 08h59 following a purchase from 13/12/2023

Super

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Francoise C.

Published on 02/01/2024 à 08h13 following a purchase from 13/12/2023

High-quality, hard-wearing products. Fast delivery

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Geneviève D.

Published on 01/01/2024 à 21h24 following a purchase from 16/12/2023

Order received very quickly.

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Bertrand A.

Published on 01/01/2024 à 19h49 following a purchase from 13/12/2023

Very good. No complaints

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Sophie D.

Published on 01/01/2024 à 19h28 following a purchase from 07/12/2023

Hello, my order is not complete and what's more I've had no news about the rest, about the arrival of my missing item. What's more, you're asking me what I think about it as if I'd received absolutely everything, when that's not the case. Will I at least receive my missing item when my payment has gone through? Despite this, yes, the products are magnificent and of high quality.

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Response from DE BUYER Published on 01/02/2024

Hello, we're sorry for the inconvenience. Unfortunately, the product is out of stock. As indicated in our email exchanges, we will ship the missing product at the beginning of February, along with a commercial gesture.
Thank you for your understanding and trust.
Yours faithfully

Fabienne A.

Published on 01/01/2024 à 19h10 following a purchase from 10/12/2023

Very good

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Jimmy K.

Published on 01/01/2024 à 17h49 following a purchase from 12/12/2023

Package received safely, stove beautifully made

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Agnès V.

Published on 01/01/2024 à 15h48 following a purchase from 14/12/2023

Quality products

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Dominique B.

Published on 01/01/2024 à 15h23 following a purchase from 14/12/2023

Very good kitchen equipment I'm considering other purchases

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Claire D.

Published on 01/01/2024 à 15h22 following a purchase from 14/12/2023

Beautiful, health-friendly products that are highly effective for a variety of cooking methods.

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Stéphane D.

Published on 01/01/2024 à 14h37 following a purchase from 14/12/2023

Fast delivery, even during the holiday season. Good product

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Jean-Philippe V.

Published on 01/01/2024 à 14h37 following a purchase from 16/12/2023

Item received earlier than expected, very well packaged and in very good condition.

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Louis G.

Published on 01/01/2024 à 13h26 following a purchase from 14/12/2023

perfect

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Valerie L.

Published on 01/01/2024 à 13h07 following a purchase from 14/12/2023

Perfect transaction, high-quality products

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Gaelle S.

Published on 01/01/2024 à 12h29 following a purchase from 13/12/2023

Order arrived before Christmas, albeit a little late.

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Philippe C.

Published on 01/01/2024 à 12h03 following a purchase from 13/12/2023

Very good

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Christian R.

Published on 01/01/2024 à 11h55 following a purchase from 14/12/2023

Good reception and satisfaction with the products received

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David C.

Published on 01/01/2024 à 10h39 following a purchase from 12/12/2023

Very good product, very good delivery, arrived for Christmas as expected. Perfect

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Thierry C.

Published on 01/01/2024 à 10h12 following a purchase from 14/12/2023

Very nice

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Sylvain K.

Published on 01/01/2024 à 10h01 following a purchase from 14/12/2023

Hello, I had ordered a 28 cm inner diameter pan and I received a 20 cm pan because there is an error in the dimensions of the description of the pans. I hope this error will be corrected. I was able to benefit from a commercial gesture and the error will be repaired. On the other hand, I received a steel crêpe pan and there's a part that won't stick, so the pancakes stick. It's impossible to get the non-stick effect on this pan, which I've prepared several times with oil as recommended on the instructions. On the other hand, steaks cook well in this crêpe pan! So I'm not satisfied with this steel product, which is supposedly anti-adhesive.

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Response from DE BUYER Published on 01/02/2024

Hello,
The breeching of your stove will become optimal with use, and it is normal for the breeching not to be uniform immediately.
For further advice on our steel products, please contact our customer service department. We're here to help!
Best regards.

Laurence A.

Published on 01/01/2024 à 09h44 following a purchase from 14/12/2023

I placed my order before the holidays. There was no guarantee of a Christmas delivery and yet it happened! The steel pan with the wooden handle is magnificent. The quality is spot on. Cooking in this pan sublimates the meat. Top quality.

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Dos Santos Amaral J.

Published on 01/01/2024 à 09h28 following a purchase from 14/12/2023

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Marie-Anne M.

Published on 01/01/2024 à 08h47 following a purchase from 12/12/2023

fast delivery, products as requested. not yet tested

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Josiane Z.

Published on 01/01/2024 à 08h43 following a purchase from 14/12/2023

Product conforms to my order. To be seen in use!

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Monnin C.

Published on 01/01/2024 à 08h22 following a purchase from 14/12/2023

delivered on time despite tight pre-Christmas schedule

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Jean-Claude A.

Published on 01/01/2024 à 06h59 following a purchase from 13/12/2023

all's well

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Aline W.

Published on 01/01/2024 à 00h27 following a purchase from 12/12/2023

Very nice product

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Caroline A.

Published on 31/12/2023 à 20h57 following a purchase from 14/12/2023

Hello, I received a De Buyer beeswax steel frying pan and I'm delighted with it! I haven't yet tested the De Buyer tube, it seems full of promise! Happy new year to all your company 🎉🎉🎉

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Emmanuel L.

Published on 31/12/2023 à 19h29 following a purchase from 13/12/2023

Perfect! Order delivered on time and quality product.

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Jean-Paul M.

Published on 31/12/2023 à 18h47 following a purchase from 14/12/2023

very good product. Beautiful workmanship

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Patricia A.

Published on 31/12/2023 à 18h43 following a purchase from 13/12/2023

Excellent quality

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Nasser B.

Published on 31/12/2023 à 18h36 following a purchase from 14/12/2023

Very good product. Do not hesitate

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Mehdi T.

Published on 31/12/2023 à 18h34 following a purchase from 14/12/2023

Product conforms and received on time. The quality is there, like the rest of the De Buyer range to which I am accustomed.

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Annie M.

Published on 31/12/2023 à 18h15 following a purchase from 12/12/2023

Tbon

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Patricia D.

Published on 31/12/2023 à 18h06 following a purchase from 13/12/2023

Perfect this gift 🎁 made the expected effect, it's exactly what my daughter wanted .

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Christelle B.

Published on 31/12/2023 à 17h57 following a purchase from 12/12/2023

High quality material. Delivery times respected. Highly recommend

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Dimitri T.

Published on 31/12/2023 à 17h21 following a purchase from 13/12/2023

Quality product delivered on time

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David P.

Published on 31/12/2023 à 16h20 following a purchase from 13/12/2023

Perfect 😁

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Bernard P.

Published on 31/12/2023 à 16h06 following a purchase from 13/12/2023

It's good, but I wasn't alerted by the way the pan was unstuck, and I must have done the wrong thing because it sticks a lot.

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Nadine R.

Published on 31/12/2023 à 16h03 following a purchase from 13/12/2023

Very well packaged beautiful article but 10 days to make the voges Avignon a little long

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