Customer reviews of DE BUYER

9,7 /10

Based on 4 407 published reviews

5 4 013 91% 4 281 6% 3 45 1% 2 26 1% 1 42 1%

Summary of reviews

The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.

Reviews 1, 2, 4 and 5 stars

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JOSIANE L.

Published on 17/12/2023 à 17h01 following a purchase from 01/12/2023

Perfect. The parcel was superbly packed. Thank you

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Florence B.

Published on 17/12/2023 à 16h02 following a purchase from 04/12/2023

It's a gift

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pascal V.

Published on 17/12/2023 à 14h02 following a purchase from 04/12/2023

Good quality material, delivery on time and very well protected. I'm preparing a new order to change my pots and pans!!!!

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veronique M.

Published on 17/12/2023 à 11h56 following a purchase from 04/12/2023

Perfect

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Matthieu F.

Published on 17/12/2023 à 10h57 following a purchase from 03/12/2023

Very carefully packed parcel. Satisfactory delivery time. The quality of the products has been proven for a long time.

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Christian A.

Published on 17/12/2023 à 10h03 following a purchase from 04/12/2023

Very satisfied with my purchase. Rediscovering the good taste of meat, what a pleasure...

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Arnaud P.

Published on 17/12/2023 à 09h18 following a purchase from 01/12/2023

Fast delivery and just what I expected.

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sebastien V.

Published on 17/12/2023 à 08h11 following a purchase from 04/12/2023

Very good quality, well packaged Sébastien

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FREDERIC R.

Published on 17/12/2023 à 08h10 following a purchase from 04/12/2023

We received a frying pan with defects (stain approx. 10cm grey with stars +1 black stripe running across the bottom of the pan. We contacted the service department twice. They got back to us asking for clarification, then nothing. This does not correspond to the TV report, where the slightest stain would send the pan to the scrap heap!!!!

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Response from DE BUYER Published on 26/12/2023

Hello,
The stripes you see on your stove are not a quality defect. It's just the material, and in no way affect your product.
We would like to emphasize that our stove is made of raw steel, which makes it an exceptionally robust product. Rough steel is renowned for its durability and strength, and may naturally show slight marks which in no way affect the performance of the pan.
We have sent you an e-mail with answers to your questions, as well as details and advice on this product range.
Best regards.

Tiffany L.

Published on 17/12/2023 à 08h09 following a purchase from 01/12/2023

Very good

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Manon M.

Published on 17/12/2023 à 06h31 following a purchase from 01/12/2023

I did well to trust the reviews, it's perfect!!! And great packaging.

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Mireille V.

Published on 17/12/2023 à 06h05 following a purchase from 03/12/2023

Perfect purchase

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Manuela B.

Published on 16/12/2023 à 12h57 following a purchase from 03/12/2023

I've just received it as a Christmas present, the sauté pan is as shown and it seems very sturdy. Just have to try it out.

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Marc V.

Published on 16/12/2023 à 09h14 following a purchase from 03/12/2023

Everything was very professional. Very friendly and professional telephone contact. The delivery was perfectly packaged. Frankly, a great experience. At the same time, I had placed an order on the Mathon site (a piston). Next time I'll definitely go directly to De Buyer for the quality of their service.

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Jacques P.

Published on 16/12/2023 à 09h00 following a purchase from 03/12/2023

No problem at all

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Suzanne V.

Published on 16/12/2023 à 07h59 following a purchase from 03/12/2023

Very good quality nice finish .very satisfied

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Farid G.

Published on 16/12/2023 à 07h34 following a purchase from 04/12/2023

Eh, very satisfied with my purchase, the TASTE is there 👌👌👌👌

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Paulette N.

Published on 16/12/2023 à 06h56 following a purchase from 03/12/2023

Nothing to say Everything went well

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M claude F.

Published on 16/12/2023 à 06h25 following a purchase from 02/12/2023

Excellent quality products.loyal customer always very satisfied.

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Antoine M.

Published on 16/12/2023 à 06h19 following a purchase from 03/12/2023

Products of exceptional quality, delivery time and packaging. Perfect

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Sandrine L.

Published on 16/12/2023 à 05h45 following a purchase from 03/12/2023

Quality products

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Pierre F.

Published on 15/12/2023 à 19h07 following a purchase from 01/12/2023

Very good quality

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Marie-Laure L.

Published on 15/12/2023 à 10h48 following a purchase from 30/11/2023

Well received my order. Items very well packed. Conforms to my request.

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Catherine Z.

Published on 15/12/2023 à 10h40 following a purchase from 29/11/2023

Received on time. Article seems to correspond to the quality indicated.

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Gildas L.

Published on 14/12/2023 à 19h47 following a purchase from 30/11/2023

Delivery on time Top packaging

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Alain C.

Published on 14/12/2023 à 18h59 following a purchase from 30/11/2023

Order exactly what I wanted. Delivery as planned.

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Joelle R.

Published on 14/12/2023 à 18h46 following a purchase from 01/12/2023

Super mold meets my expectations

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marinette L.

Published on 14/12/2023 à 07h00 following a purchase from 25/11/2023

Very satisfied

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Stéphan R.

Published on 13/12/2023 à 17h25 following a purchase from 29/11/2023

fast, efficient and well packaged.

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ERIC F.

Published on 13/12/2023 à 16h27 following a purchase from 13/11/2023

Beautiful products, simple ordering and efficient logistics

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Freddy F.

Published on 12/12/2023 à 11h22 following a purchase from 29/11/2023

Top

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Christian F.

Published on 11/12/2023 à 21h18 following a purchase from 26/11/2023

Ordered a pepper mill. Received in an extremely well-packaged parcel, with no risk of damage. Very good quality and finish. Would recommend 100%.

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Pascal M.

Published on 11/12/2023 à 20h48 following a purchase from 29/11/2023

Order lost in the post. De buyer refuses to take care of anything and I'm left to fend for myself (even though they are legally responsible for the parcel until I receive it). This Christmas present probably won't be under the tree. Next time I'll go through Amazon.

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Response from DE BUYER Published on 26/12/2023

Hello,
First of all, we would like to apologize for the inconvenience caused by the loss of your parcel by the Colissimo delivery service. We understand the importance of receiving your order on time, and sincerely regret any complications this may have caused.
We took the necessary measures as soon as we became aware of the situation. A new order was immediately dispatched, and we are delighted to note that it was successfully delivered on 22/12/2023.
Your satisfaction is our priority, and we hope that despite this incident, you will be able to fully enjoy your products. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for your understanding and trust.
Yours faithfully

Marie-Noëlle L.

Published on 11/12/2023 à 20h47 following a purchase from 28/11/2023

Very good. Fast shipping. Very secure package

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Aksel R.

Published on 11/12/2023 à 19h25 following a purchase from 29/11/2023

Fast delivery, careful packaging, everything was great :) Happy Holidays to you ❤️

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PAOLO A.

Published on 11/12/2023 à 19h19 following a purchase from 28/11/2023

top, good quality fabric; careful shipment

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pierre B.

Published on 11/12/2023 à 18h51 following a purchase from 29/11/2023

Very good service quality product

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Françoise G.

Published on 11/12/2023 à 18h48 following a purchase from 29/11/2023

Super stove

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Patricia B.

Published on 11/12/2023 à 16h47 following a purchase from 27/11/2023

Nickel

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Stéphane C.

Published on 11/12/2023 à 16h23 following a purchase from 27/11/2023

impeccable, on time and the quality seems to be there

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