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A
Rating: 4 out of 5
Small payment problem on the site, order placed 3 times for it to work. Fortunately, responsive customer service to regularize the extra orders.
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Customer reviews of DE BUYER
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9,7
/10
Overall rating: 9,7 out of 10
Based on 4 406 published reviews
Summary of reviews
The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.
Reviews 1, 2 and 4 stars
Reset filtersF
Rating: 4 out of 5
Overall satisfied. Everything is of good quality. The bill is also good! One would expect to see some small commercial gestures starting from a certain amount.
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C
Rating: 4 out of 5
The quality is there, the pan heats up quickly, I reduce the heat compared to the previous pan :-) One small downside, the handle of the pan is not very aesthetic.
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M
Rating: 4 out of 5
Very good delivery. Deadlines respected
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Y
Rating: 4 out of 5
Pan of good quality, be careful the handle is long.
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H
Rating: 4 out of 5
Hello, I bought you a salt shaker and a pepper shaker because of the quality of your products. The salt shaker is very similar to the pepper shaker... too much so since the cap screw has a "P" on it. The choice of "S" or "P", like the choice of colors, would seem useful to me. Best regards
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B
Rating: 4 out of 5
The order and delivery went very well, but since it is a gift, it is not possible to assess the quality of the product.
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A
Rating: 4 out of 5
Great product and good support.
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A
Rating: 4 out of 5
The pan is of very good quality. The only small flaw is that it is quite flared and therefore less wide than a classic pan of the same size.
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J
Rating: 4 out of 5
Order went very well. Delivery went smoothly
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A
Rating: 4 out of 5
DE BUYER quality products. Additional product (Timer with probe) mediocre.
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R
Rating: 4 out of 5
Fast delivery and aesthetic product. Bought to replace an identical product from the Marlux brand. A bit disappointed because the grinding system is not porcelain as expected, the mill works correctly, however.
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N
Rating: 4 out of 5
On-time delivery. Pan not yet used waiting for information on seasoning.
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H
Rating: 4 out of 5
Good product
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L
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Fast delivery and compliant products
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C
Rating: 4 out of 5
Very good quality but very heavy pan
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M
Rating: 4 out of 5
I am satisfied with the pots but I find the handles difficult to place. Cleaning in the dishwasher does not yield optimal results.
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J
Rating: 4 out of 5
hello the laminator very good like an electric two things for the height of the adjustment markers a little higher than the white knob and the numbers in red or lighter black
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H
Rating: 4 out of 5
Very satisfied with Buyer products, I recommend fast delivery.
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A
Rating: 4 out of 5
Very fast delivery. A little less efficient in terms of advice during a phone exchange. Therefore, there was a missing element to complete my order that I was not aware of
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M
Rating: 4 out of 5
Lack of information on seasoning and protection. I don't understand why there isn't a clear diagram of what is expected.
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N
Rating: 4 out of 5
very good product too bad the frying pan covers are not included with the order or in the store
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P
Rating: 4 out of 5
Very good products
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J
Rating: 4 out of 5
The handle is very heavy and tips the pan over
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M
Rating: 4 out of 5
Product conforms to the description
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A
Rating: 2 out of 5
Ordering things was OK. The major problem: I have not seen the return/refund options/policy. I have contacted your customer support and got a link to the page in French with instructions on how to fill out the form (French only) and that I need to send things back and that you refund only for unused items. This was not a problem in my case, but far away from my experience with Amazon. Where all this is much more convenient. On top of it, I need to pay transport costs on my own and still do not have any reply from your customer service :(
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E
Rating: 4 out of 5
The products are of very high quality, we are happy with them.
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J
Rating: 4 out of 5
I received the Debuyer pans, great quality despite some scratches on the Mineral B country pan, it doesn't seem great for the price even though it doesn't change the usage at all. Thank you
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G
Rating: 4 out of 5
Hello. The only flaw I see is that there are burrs at the stamping holes. Best regards.
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F
Rating: 4 out of 5
Superb product, packaging a bit disproportionate compared to the content. Easy to handle, so far after 4 uses the frying pan does not stick. There are brands like DeBuyer that do not lie, the quality is there.
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P
Rating: 2 out of 5
It seems to work but it is not easy to hold and use.
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S
Rating: 4 out of 5
No worries, everything went well.
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G
Rating: 4 out of 5
Complies in every way with the description. Be sure to follow the usage tips for optimal cooking
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D
Rating: 4 out of 5
Good responsiveness and handling of my order. Secure packaging. Quality product.
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E
Rating: 4 out of 5
Received correctly and on time. Compliant with the order.
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E
Rating: 4 out of 5
Fast shipping, well-packaged parcel and perfect products. The only downside is the delivery by DPD: too wide and not respected time slots, I had to go pick up the heavy and bulky package myself at a relay (I had to go there twice because the first time it wasn't there)
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J
Rating: 4 out of 5
To see when using but looks nice pots
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N
Rating: 2 out of 5
The goods are great but the shipping costs or return shipping costs are ridiculously high
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R
Rating: 4 out of 5
Good
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