The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.
Very disappointed with these stainless steel frying pans I can't use them it sticks it burns it's impossible to remove the stains well in short I must not be gifted ...
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Response from DE BUYER
Hello,
We're sorry to hear that you're experiencing a problem with our product. Could you please send us a message directly so that we can solve the problem together?
Here's our contact e-mail: [email protected]
Best regards.
V
Victor D.
Rating: 4 out of 5
following a purchase from 06/12/2023
correct purchase and good product
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Eugénie V.
Rating: 4 out of 5
following a purchase from 03/12/2023
Too bad the salt mill wasn't packed in a cardboard box like the pepper mill!
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Jacques olivier C.
Rating: 4 out of 5
following a purchase from 04/12/2023
Very serious
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regine B.
Rating: 4 out of 5
following a purchase from 04/12/2023
Very good frying pan, a little heavy for me but does its job well, especially with meat.
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Valérie M.
Rating: 4 out of 5
following a purchase from 04/12/2023
Package well received. Gift for Christmas.
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laetitia T.
Rating: 1 out of 5
following a purchase from 02/12/2023
this is not a comment on the quality of your products... But I don't understand that the buyer is responsible for the return if the product is not suitable...
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Response from DE BUYER
Hello,
Thank you for sharing your review and we understand your concern about return shipping costs.
Our returns policy is designed in accordance with the Hamon law. In the event of retraction, it is the buyer who bears the return costs, as indicated in our General Sales Conditions.
Thank you for your understanding. Yours faithfully
M
Matthieu F.
Rating: 4 out of 5
following a purchase from 03/12/2023
Very carefully packed parcel. Satisfactory delivery time. The quality of the products has been proven for a long time.
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FREDERIC R.
Rating: 2 out of 5
following a purchase from 04/12/2023
We received a frying pan with defects (stain approx. 10cm grey with stars +1 black stripe running across the bottom of the pan. We contacted the service department twice. They got back to us asking for clarification, then nothing. This does not correspond to the TV report, where the slightest stain would send the pan to the scrap heap!!!!
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Response from DE BUYER
Hello,
The stripes you see on your stove are not a quality defect. It's just the material, and in no way affect your product.
We would like to emphasize that our stove is made of raw steel, which makes it an exceptionally robust product. Rough steel is renowned for its durability and strength, and may naturally show slight marks which in no way affect the performance of the pan.
We have sent you an e-mail with answers to your questions, as well as details and advice on this product range.
Best regards.
P
Pascal M.
Rating: 1 out of 5
following a purchase from 29/11/2023
Order lost in the post. De buyer refuses to take care of anything and I'm left to fend for myself (even though they are legally responsible for the parcel until I receive it). This Christmas present probably won't be under the tree. Next time I'll go through Amazon.
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Response from DE BUYER
Hello,
First of all, we would like to apologize for the inconvenience caused by the loss of your parcel by the Colissimo delivery service. We understand the importance of receiving your order on time, and sincerely regret any complications this may have caused.
We took the necessary measures as soon as we became aware of the situation. A new order was immediately dispatched, and we are delighted to note that it was successfully delivered on 22/12/2023.
Your satisfaction is our priority, and we hope that despite this incident, you will be able to fully enjoy your products. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for your understanding and trust.
Yours faithfully
P
Patricia B.
Rating: 4 out of 5
following a purchase from 27/11/2023
Nickel
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JEROME S.
Rating: 4 out of 5
following a purchase from 26/11/2023
4 stars and not 5 for two reasons: - We postponed delivery by two days but this was not taken into account by the deliveryman! - Stove very good but too expensive :)
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VERONIQUE V.
Rating: 4 out of 5
following a purchase from 25/11/2023
Hello, I bought the 28 cm steel frying pan some time ago and I'm very satisfied with the quality and efficiency of the product. I recently bought one as a gift.
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Cedric S.
Rating: 4 out of 5
following a purchase from 18/11/2023
Good quality product, regrets the labels stuck on the products. Fast delivery!
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Christophe P.
Rating: 1 out of 5
following a purchase from 12/11/2023
I apologize in advance for the bad review. But the dimensions of the piece were not displayed on your website. My pastry chef and I thought it should be standard. Except that the piece is 2 cm too long. So it's of no use to me.
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Response from DE BUYER
Hello, we're very sorry to hear that your experience with one of our products was unsatisfactory. After checking on our site, in the external dimensions tab on the right of the product description, the product dimensions are correctly specified.
If you have any doubts about your order, please contact our customer service department by e-mail: [email protected] or by telephone: 0329300793.
Our team will be delighted to advise you. Best regards.
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Laurent G.
Rating: 2 out of 5
following a purchase from 08/11/2023
The iron pans are obviously excellent... But one of them arrived deformed by a shock in transit, and I have great difficulty in making contact with buyer's...
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Response from DE BUYER
Hello, we sincerely apologize for the damaged product you received. From the photos shared, the defect seems to have occurred during transport, we regret the inconvenience caused.
We apologize for the delay in responding, which can sometimes take a few days.
Although we received your e-mail on 26/11, it seems that we replied on 27/11. We have sent you a second e-mail with a proposed solution to your problem, which we hope you will find satisfactory.
We appreciate your understanding.
Yours faithfully
J
JEAN FRANCOIS D.
Rating: 2 out of 5
following a purchase from 11/11/2023
The edges of the pan are too low and the handle is hot when touched without gloves.
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Response from DE BUYER
Hello, we're very sorry to hear that your experience with one of our products was unsatisfactory.
A non-stick frying pan is designed for low-temperature cooking, to reheat or reappropriate a dish. Under these conditions, the handle should not become hot. However, if you wish, you can use an insulating sleeve to minimize heat transmission. We encourage you to contact our customer service department at: [email protected]
Our team will be delighted to help you find a solution to your needs.
Thank you for your understanding. Best regards.
A
alain B.
Rating: 4 out of 5
following a purchase from 11/11/2023
sometimes a bit confusing, but a very pleasant site
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Rémi P.
Rating: 4 out of 5
following a purchase from 03/11/2023
Very good, the parcel arrived on time.
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Nils E.
Rating: 4 out of 5
following a purchase from 02/11/2023
Overall satisfied with the quality of the Alchimy range, but disappointed with the stainless steel lids offered, which come from the Prim'appetit range and don't fit the pans well. Glass lids fit better.
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Response from DE BUYER
Hello, thank you for your interest in our products. The stainless steel lid recommended for the ALCHIMY and PRIM'APPETY collections is indeed the same, and fits both collections. Despite a slight play on the ALCHIMY, the lid fits snugly and doesn't wobble.
What's more, the ALCHIMY glass lid fits perfectly with the ALCHIMY collection, as shown in the PDF catalog available on our website. There you'll find an accessories guide offering full visibility of lid compatibility. If you have any further questions, please do not hesitate to contact us. Best regards.
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Leclerc M.
Rating: 4 out of 5
following a purchase from 01/11/2023
Very good product conforms to my expectations and delivered on time 👍
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Annick H.
Rating: 4 out of 5
following a purchase from 01/11/2023
Excellent
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Martin F.
Rating: 4 out of 5
following a purchase from 14/10/2023
The only problem is the labels inside and the glue that doesn't come off easily. Otherwise great
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Response from DE BUYER
Hello, we're sorry to hear that you're experiencing a problem with our product. Could you please contact us directly at [email protected] so that we can resolve the problem together? Best regards.
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DAMIEN N.
Rating: 4 out of 5
following a purchase from 23/10/2023
Very good except for the delivery via colissimo which did not deliver to the relay point (near my home) as planned but to the post office - not having a vehicle, it was difficult and painful to cross the city with this large box. You should change carriers
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Response from DE BUYER
Hello, thank you for sharing your concerns about the Colissimo delivery service, which is independent of our company. We're sorry you had problems. Your feedback is important and we take it seriously. We are working to improve our delivery service by collaborating with trusted logistics partners. Kind regards.
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lise H.
Rating: 4 out of 5
following a purchase from 24/10/2023
Delivery took longer than announced, but product conformed.
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Mickael B.
Rating: 1 out of 5
following a purchase from 24/10/2023
Terribly long delivery!
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Response from DE BUYER
Hello,
Thank you for your feedback. We are sorry that the delivery time was longer than expected. We would like to point out that the delivery service, managed by Colissimo, encountered difficulties beyond our control. We have checked the tracking of your order and it was prepared and dispatched from our company within 2 days.
We appreciate your understanding in this situation.
Yours faithfully
A
Anna P.
Rating: 4 out of 5
following a purchase from 20/10/2023
I don't have enough experience yet... I've only used the stove once, after following the start-up instructions. I was a little disappointed to find that it colored rather irregularly, I will repeat the process before the 2nd use.
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Yvan R.
Rating: 4 out of 5
following a purchase from 22/10/2023
A small instruction leaflet would have been a plus, as well as a cleaning wipe. My wife bought a De Buyer from a retailer and got this. Otherwise, quality French style!
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MARTINE B.
Rating: 4 out of 5
following a purchase from 19/10/2023
it's a pity that the tail of the pan is also made of a material that transmits heat, because it burns when the pan is heated.
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Camille T.
Rating: 1 out of 5
following a purchase from 17/10/2023
There was no lid and it was not clearly noted on the website.
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Response from DE BUYER
Hello, we're sorry to hear that you're not completely satisfied with your purchase. All our utensils are sold without lids. If an item is sold with a lid, this will be specified. Please do not hesitate to contact us by telephone at 0329300793 or by e-mail at [email protected] for any information you may require prior to purchase. Best regards.
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Florent D.
Rating: 4 out of 5
following a purchase from 10/10/2023
Very good product, but I find the handle too thin to hold the pan at arm's length ...
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lou M.
Rating: 4 out of 5
following a purchase from 10/10/2023
Very good quality, but the small diameter of the pan makes it difficult to capture induction.
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Response from DE BUYER
Hello,
Thank you for your feedback and for sharing your experiences with us.
If the size of the inductor is much larger or smaller than the bottom of your pan, this may result in less effective detection by the induction hob.
We take your feedback seriously and are constantly working to improve our products.
Best regards.
G
Gilles P.
Rating: 2 out of 5
following a purchase from 07/10/2023
the quality isn't there
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Response from DE BUYER
Hello, we're sorry you're not completely satisfied with your purchase. Can you tell us more about the problem you encountered? Please do not hesitate to contact us at the following e-mail address: [email protected]
Best regards.
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Benoit T.
Rating: 4 out of 5
following a purchase from 02/10/2023
The products are great, the packaging is top notch, the only downside is that shipping takes a little time.
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Thérèse D.
Rating: 4 out of 5
following a purchase from 01/10/2023
Perfect for whipping up egg whites and whipped cream... with elbow grease. Today's electric beaters are not so efficient. Their whisks are now thick and square, rather than thin and round as they used to be (probably for reasons of industrial profitability).
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Christian F.
Rating: 4 out of 5
following a purchase from 03/10/2023
Meets my expectations
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Daniel C.
Rating: 4 out of 5
following a purchase from 26/09/2023
CLEAR
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Annette D.
Rating: 4 out of 5
following a purchase from 25/09/2023
I bought a 20cm stainless steel frying pan. It's a good quality pan. Cooking is not as easy as with other frying pans, but that's a matter of habit.
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Quentin A.
Rating: 1 out of 5
following a purchase from 19/07/2023
Avoid carbon Crépière plus.
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Response from DE BUYER
Hello, we're sorry to hear that you're experiencing a problem with our product. We have tried to contact you on your e-mail address, so that we can discuss and solve the problem together? Please contact us at [email protected] . Best regards.
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Anne-Catherine V.
Rating: 4 out of 5
following a purchase from 17/08/2023
Very nice product! Despite the double cardboard shipping, the package arrived damaged (the handle of the pan was sticking out but it is not damaged).
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