Customer reviews of DE BUYER

9,7 /10

Based on 4 582 published reviews

5 4 170 91% 4 295 6% 3 46 1% 2 27 1% 1 44 1%

Summary of reviews

DE BUYER is consistently praised for fast and reliable delivery, with many reviews noting rapid processing, timely delivery, and secure, careful packaging that keeps products in pristine condition. Customers highlight the quality of the equipment and materials, describing carbon steel and stainless options as high quality, durable, and enjoyable to cook with, as well as efficient performance like even grinding and easy cleaning. The ordering process is described as easy and informative, with clear online information and helpful, responsive customer service supporting exchanges or returns when needed. Overall, shoppers express strong satisfaction with the product lineup, reliability, and the support experience from DE BUYER.

Reviews 1, 2 and 4 stars

Reset filters

Bertrand C.

Published on 13/06/2023 à 07h26 following a purchase from 01/06/2023

Complies Very good quality Procedure a little cumbersome for returns

Translated reviews

Delphine S.

Published on 04/06/2023 à 11h08 following a purchase from 19/05/2023

Good quality and delivery

Translated reviews

Christiane R.

Published on 26/05/2023 à 09h42 following a purchase from 13/05/2023

I bought the same products 10 years ago, and the ones I've just received are of lesser quality... I deeply regret my purchase and think that du Creuset would have been much better! I bought a device to catch on the handles, it doesn't work with the pans I received although on the site it was mentioned that it should work. The handles are much too big

Translated reviews

Response from DE BUYER Published on 09/06/2023

Hello, we're here to help! If you have a problem with one of our products, please contact us directly at [email protected] and we'll do our best to help you solve the problem. The necklaces you have ordered are not compatible with the LOQY handle. The handle you have ordered works only with products from the LOQY collection. Yours faithfully

Serge D.

Published on 21/05/2023 à 04h25 following a purchase from 07/05/2023

Beautiful presentation and finish

Translated reviews

Taoufik A.

Published on 10/05/2023 à 15h34 following a purchase from 10/04/2023

Order not received

Translated reviews

Response from DE BUYER Published on 12/05/2023

Hello, we're sorry for the inconvenience.
Unless we are mistaken, we have not received a request for this parcel. You normally received a colissimo tracking number to follow your parcel.
We went on your tracking link and we see that your package is back to us because the deadline to retrieve your package is exceeded, it is indicated that you were notified that your package was waiting in your post office. We will resend it as soon as we receive it. Yours faithfully

Xavier M.

Published on 09/05/2023 à 17h00 following a purchase from 17/01/2023

Hello, my Poêle Lyonnaise CHOC is not flat. It is therefore not possible to use it on plates. The more I use it, the more it warps. In short, a product I can no longer use. No response from the after-sales service, it's really regrettable. Xavier

Translated reviews

Response from DE BUYER Published on 25/05/2023

Hello, thank you for your confidence and we are sorry for the problem encountered. We hope that you will be completely satisfied with the replacement product sent to you and that your experience with our products will not leave a bitter taste in your mouth. Yours faithfully

Emmanuelle C.

Published on 28/04/2023 à 10h32 following a purchase from 16/04/2023

Fast delivery, but delivery costs as much as the small part ordered.

Translated reviews

Ludivine G.

Published on 24/04/2023 à 18h39 following a purchase from 08/04/2023

Hello, order taken into account very late several days after.

Translated reviews

Response from DE BUYER Published on 27/04/2023

Hello, we're sorry for the inconvenience, we had a technical problem that was quickly resolved.
Your order was placed at the beginning of the Easter weekend, our company does not work on weekends, so we processed orders on Tuesday, and your parcel was dispatched on Friday.
After the 3-day weekend, there were also a lot of orders to prepare.
Thank you for your patience, which I hope has been rewarded by receiving our products.

Erwann L.

Published on 09/04/2023 à 17h57 following a purchase from 29/03/2023

The sieve I bought was of mediocre quality, and on the first pass of the fine face, the mesh tore at the ends... first and last time for me!

Translated reviews

Suzy V.

Published on 02/04/2023 à 08h32 following a purchase from 21/03/2023

Quality stove, delivered quickly. The packaging is far too bulky for the size of the item, which is a bit of a waste.

Translated reviews

Alain K.

Published on 01/04/2023 à 06h16 following a purchase from 20/03/2023

not suitable for pancakes

Translated reviews

Bruno N.

Published on 27/03/2023 à 21h06 following a purchase from 16/03/2023

Excellent product

Translated reviews

Aude H.

Published on 24/03/2023 à 17h51 following a purchase from 12/03/2023

Quality product, as described. One star less for over-wrapping.

Translated reviews

Philippe L.

Published on 24/03/2023 à 15h46 following a purchase from 09/03/2023

...

Translated reviews

Pierre M.

Published on 19/03/2023 à 20h05 following a purchase from 05/03/2023

There's nothing to say about the product itself, but I think it's a shame that it doesn't fit the 32 diameter frying pan.

Translated reviews

Claire G.

Published on 18/03/2023 à 16h23 following a purchase from 03/03/2023

Very disappointed not with the product but with the tons of packaging used for shipping! 2 boxes inside each other, plus lots of tissue paper, plus lots of folded kraft paper .... Shameful for the planet, unworthy of your brand.

Translated reviews

Response from DE BUYER Published on 28/04/2023

Hello, we're sorry you're disappointed with our packaging. The customer experience and the environmental impact of our business are very important to us. Our priority is to ensure that your products arrive in perfect condition, which may sometimes require the use of more paper. However, we would like to emphasize that all our stuffing papers are recyclable and that no plastic is used for packaging. Our e-commerce shipments are very recent, and we're still learning and adapting to shipping packages to private customers. Thank you for your feedback, which will help us improve our packaging process.
Best regards.

Benoît N.

Published on 17/03/2023 à 13h13 following a purchase from 05/03/2023

very nice stoves but a bit heavy

Translated reviews

Claude B.

Published on 16/03/2023 à 10h11 following a purchase from 02/03/2023

Top class thanks

Translated reviews

Alexis B.

Published on 06/03/2023 à 13h39 following a purchase from 19/02/2023

The pan is superb, but since we put a sticker on the bottom of the pan, well now I've got glue on the bottom that I can't get off.

Translated reviews

Response from DE BUYER Published on 20/03/2023

Hello,
We apologize for the inconvenience. We have several methods for removing labels and glue residues.
1st method: soak the label to be removed in vegetable oil. Leave for 10 to 30 minutes. Remove the label, then using a piece of paper towel, make circular movements to wipe off excess oil and at the same time remove any traces of glue. If glue residue remains, use a soapy sponge or dry rub in a circular motion with steel wool.
2nd method: heat the label with a hair dryer. Peel off the label. Clean the area with soapy water or dry with steel wool in a circular motion.
3rd method: place a dishwasher tablet in the bottom of the utensil with very hot water, leave for a few moments, then rub the bottom with a sponge.
We can also provide you with answers by contacting us at 0329300793
Best regards.

Philippe L.

Published on 05/03/2023 à 12h58 following a purchase from 17/02/2023

Delivery compliant, quality product. Too bad the wood on the handle doesn't cover all the metal (which heats up quite a bit!).

Translated reviews

Emmanuel H.

Published on 27/02/2023 à 13h16 following a purchase from 24/01/2023

Absolutely not satisfied with my order. 1 month to receive 2 articles, coming from China for a so-called "French" house... No follow-up in the transaction, I called 4 times the service to have news, and still today I await a refund of a commercial gesture of an unknown amount...

Translated reviews

Fernand C.

Published on 17/02/2023 à 10h43 following a purchase from 02/02/2023

no info on delivery date

Translated reviews

Franck K.

Published on 05/02/2023 à 08h17 following a purchase from 22/01/2023

Everything went smoothly from order to delivery ... and the quality of the products is faithful to the standards of the De Buyer brand.

Translated reviews

Pierrette B.

Published on 31/01/2023 à 09h29 following a purchase from 19/01/2023

Very good...except for the high price.

Translated reviews

Agathe B.

Published on 23/01/2023 à 19h43 following a purchase from 08/01/2023

Pan lid does not fit the pan despite similar diameters and compatibility advertised on the site ... and product too packaged for the pan.

Translated reviews

Guy D.

Published on 23/01/2023 à 09h59 following a purchase from 02/01/2023

Fast delivery but no delivery notice and parcel found on the doorstep in the rain.

Translated reviews

Lorenzo S.

Published on 21/01/2023 à 18h14 following a purchase from 29/12/2022

delivered as ordered, nice item

Translated reviews

Agnes L.

Published on 12/01/2023 à 13h41 following a purchase from 27/12/2022

Hello The instructions could be more explicit. Great delivery.

Translated reviews

François-Marie P.

Published on 12/01/2023 à 12h36 following a purchase from 27/12/2022

Thank you very much. For the quality of your products, for the warm welcome I received when I called your sales department.

Translated reviews

Françoise L.

Published on 12/01/2023 à 11h21 following a purchase from 24/12/2022

fast delivery, easy to use site, didn't have to call.

Translated reviews

Pierre M.

Published on 02/01/2023 à 09h57 following a purchase from 12/12/2022

Site OK. Great product!

Translated reviews

Jean Louis D.

Published on 31/12/2022 à 16h04 following a purchase from 19/12/2022

colissimo delivery thrown over the neighbor's gate.... despite our presence without damage fortunately

Translated reviews

Typhanie P.

Published on 31/12/2022 à 12h49 following a purchase from 19/12/2022

The tail of the pan arrived slightly bent at the end but after several orders this is the first time this has happened. Quality material.

Translated reviews

Olivier B.

Published on 30/12/2022 à 17h14 following a purchase from 17/12/2022

quality product.

Translated reviews

Nathalie R.

Published on 30/12/2022 à 16h46 following a purchase from 16/12/2022

order conforms, quality item but not used as gift

Translated reviews

Andrée V.

Published on 30/12/2022 à 12h14 following a purchase from 16/12/2022

Satisfied

Translated reviews

Wafik A.

Published on 27/12/2022 à 08h48 following a purchase from 14/12/2022

Very good

Translated reviews

Louis P.

Published on 27/12/2022 à 07h58 following a purchase from 14/12/2022

NOT ACCEPTABLE Among the batch of pans I bought, there was one with a severely deformed handle. This defect is obvious and visible. As this damaged product was individually packaged and the carton showed no signs of damage, it was sent to me with full knowledge of the facts. Obviously, this obliges me to return it to you and wait for a new copy.

Translated reviews

Nicolas L.

Published on 26/12/2022 à 15h47 following a purchase from 14/12/2022

Item (Revolution mandolin) broken after 2 attempts. The guide doesn't slide properly, you have to force it, in short, catastrophic. Impossible to slice "by hand", without the pusher. In short, very surprising for a De Buyer product, usually they never disappoint me.

Translated reviews

Catherine M.

Published on 25/12/2022 à 17h04 following a purchase from 01/12/2022

For quality results, you need quality tools. DE BUYER quality products

Translated reviews