Customer reviews of DE BUYER

9,7 /10

Based on 4 407 published reviews

5 4 013 91% 4 281 6% 3 45 1% 2 26 1% 1 42 1%

Summary of reviews

The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.

Reviews 1, 2 and 5 stars

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Bernard R.

Published on 27/08/2023 à 09h51 following a purchase from 11/08/2023

High-quality kitchen equipment that gives satisfaction with every use.

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PHILIPPE P.

Published on 27/08/2023 à 07h54 following a purchase from 15/08/2023

Hello, Disappointed because surprised by several features that I did not imagine. 1- I ordered pans with a diameter of 20cm as indicated on the site. But when I received them, I noticed that they were 20cm in diameter at the top and 14cm at the bottom, whereas my wish was to have two pans 20cm in diameter at the bottom. The description on the website is not precise enough. 2- I discovered that the pans do not have a non-stick coating, and that I had to do the basting myself. This specificity is not obvious to the uninitiated. On the other hand, it's obvious that these stoves are of very high quality, but I don't use them because they're too complicated for me. Yours sincerely, Philippe Pinteaux

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Response from DE BUYER Published on 30/08/2023

Hello, thank you for taking the time to share your experience with our products. Your feedback is essential to help us improve our products and online information. We're sorry to hear that you were disappointed with several aspects of our steel stoves.
Please allow us to clarify these points:
Regarding the size of the pans, we understand your dissatisfaction with the difference in diameter between the top edge and the bottom. We recognize that this can be disconcerting, and will take steps to make this information more explicit to avoid future misunderstandings.
Regarding the non-stick coating, we're sorry you were surprised by its absence. Our pans are made of steel, which makes them ideal for browning, searing and grilling food. They do, however, need to be tumbled to obtain a non-stick surface.
We're pleased to hear that you find our pans to be of high quality, even if they don't entirely meet your expectations. If you have any questions or need advice on the basting, use and maintenance of our steel pans, please don't hesitate to contact us. We're here to help!
Your Customer Service.

Pierre B.

Published on 27/08/2023 à 06h13 following a purchase from 15/08/2023

perfect and serious

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Lucien C.

Published on 22/08/2023 à 16h09 following a purchase from 07/08/2023

Very satisfactory purchase. Excellent quality and fast, careful shipment.

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patrice V.

Published on 22/08/2023 à 08h34 following a purchase from 10/08/2023

parcels received very quickly

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antoine C.

Published on 22/08/2023 à 07h58 following a purchase from 07/08/2023

Very PRO and fast...

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Sophie L.

Published on 21/08/2023 à 17h01 following a purchase from 23/07/2023

I received everything, well packaged I'm happy with my little panecake pan On the other hand, the handle also heats up when cooking Isn't it possible to make hollow handles, or in another material, so that the handle doesn't heat up as much or at all... ?

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Denis O.

Published on 21/08/2023 à 15h29 following a purchase from 08/08/2023

Very satisfied, even if the price is quite high for a plastic item.

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Émilie T.

Published on 21/08/2023 à 14h48 following a purchase from 07/08/2023

Fast order and good quality products, always satisfied with my orders.

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Olivier N.

Published on 20/08/2023 à 04h13 following a purchase from 08/08/2023

Top kitchen equipment

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David B.

Published on 19/08/2023 à 20h11 following a purchase from 06/08/2023

I like the products. However, I would appreciate it if the link to track the order were included in the e-mail, as I have no news of the last product I ordered, and I don't know when it will arrive, so I'd like more information.

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Virginie G.

Published on 18/08/2023 à 06h52 following a purchase from 05/08/2023

Excellent products!

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Alexis R.

Published on 17/08/2023 à 12h35 following a purchase from 02/08/2023

Perfect

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Bruno N.

Published on 17/08/2023 à 12h03 following a purchase from 02/08/2023

Very good product

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Jean-Daniel B.

Published on 16/08/2023 à 20h33 following a purchase from 02/08/2023

Products received quickly and conformed to my expectations. I know De Buyer products and their qualities.

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Virginie L.

Published on 15/08/2023 à 13h29 following a purchase from 02/08/2023

perfect

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MARYSE A.

Published on 14/08/2023 à 14h12 following a purchase from 02/08/2023

Order received very quickly, ahead of schedule

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Sebastien F.

Published on 14/08/2023 à 12h59 following a purchase from 01/08/2023

Superb product, fast delivery

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Michel L.

Published on 14/08/2023 à 12h49 following a purchase from 30/07/2023

Satisfied with speed of delivery and products

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Ludovic L.

Published on 14/08/2023 à 12h10 following a purchase from 02/08/2023

RAS The seriousness of the brand is reflected in the packaging and delivery. Quality equipment at a reasonable French price! Bonne continuation à tous.

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Eric F.

Published on 14/08/2023 à 10h17 following a purchase from 29/07/2023

There is always so much attention in the preparation of the package and packaging of items ordered. Delivery times were perfectly respected. Thank you for this shipment.

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Christophe B.

Published on 13/08/2023 à 19h20 following a purchase from 28/07/2023

This is my 2nd purchase and I'm very happy with the quality of the products I've bought. It's an investment, but I think they'll last a very long time.

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Ludovic Q.

Published on 13/08/2023 à 11h52 following a purchase from 31/07/2023

Very professional company with excellent quality products.

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Sylviane P.

Published on 13/08/2023 à 09h32 following a purchase from 28/07/2023

Poele parfaite Perhaps better than the mineral frying pan

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Anthony L.

Published on 13/08/2023 à 09h14 following a purchase from 01/08/2023

Order received and as described on the website. Fast and careful shipping

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antoine P.

Published on 13/08/2023 à 08h57 following a purchase from 28/07/2023

Very good

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christiane V.

Published on 13/08/2023 à 08h56 following a purchase from 28/07/2023

I'm delighted I haven't tried the roasting dish yet I'm waiting for it to get cooler before I turn on the oven but I think it'll be fine.

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Response from DE BUYER Published on 30/08/2023

Hello, thank you for taking the time to leave a review about your shopping experience with us. We are delighted to hear that you were satisfied with your order from us.
However, we have noted that your rating is not entirely in line with your positive comment. You have given us a lower rating, and we are surprised by this discrepancy. If you have encountered any issues or concerns that we have not yet addressed, we would like to hear about them so that we can resolve them quickly and provide you with the best possible experience.
Best regards.

Martine M.

Published on 13/08/2023 à 07h04 following a purchase from 01/08/2023

BElle merchandise (silk brushes). Fast delivery.

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JEAN-LOUIS O.

Published on 12/08/2023 à 06h57 following a purchase from 31/07/2023

Quality products

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Sabrina B.

Published on 12/08/2023 à 05h46 following a purchase from 30/07/2023

The delivery was very fast and the mill is of superb quality and finish, it was a gift for my husband who is very happy with his 1st De Buyer mill, there will be more to follow.

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alain B.

Published on 12/08/2023 à 04h49 following a purchase from 31/07/2023

very well

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Olivier B.

Published on 12/08/2023 à 02h10 following a purchase from 29/07/2023

Excellent product, very well packaged. Serious follow-up and delivery.

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Mathieu C.

Published on 11/08/2023 à 23h34 following a purchase from 30/07/2023

Correct

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nathalie C.

Published on 11/08/2023 à 07h32 following a purchase from 29/07/2023

Delivery within. Delivery time, careful packaging.

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Dominique B.

Published on 10/08/2023 à 10h52 following a purchase from 23/07/2023

Delivery on time and product quality as expected.

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xavier P.

Published on 09/08/2023 à 09h36 following a purchase from 24/07/2023

Well received Quality equipment a happy cook

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Yann S.

Published on 07/08/2023 à 18h07 following a purchase from 23/07/2023

Nothing to report.

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Frédérique L.

Published on 07/08/2023 à 17h29 following a purchase from 24/07/2023

Perfect!

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Alan A.

Published on 07/08/2023 à 15h57 following a purchase from 20/07/2023

Beautiful, high-quality equipment.

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Gwendolyn S.

Published on 07/08/2023 à 15h07 following a purchase from 21/07/2023

Fast delivery, careful packaging, my experience was satisfactory for a first order.

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