Customer reviews of DE BUYER

9,7 /10

Based on 4 407 published reviews

5 4 013 91% 4 281 6% 3 45 1% 2 26 1% 1 42 1%

Summary of reviews

The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.

Reviews 1, 3, 4 and 5 stars

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Stéphan R.

Published on 13/12/2023 à 17h25 following a purchase from 29/11/2023

fast, efficient and well packaged.

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ERIC F.

Published on 13/12/2023 à 16h27 following a purchase from 13/11/2023

Beautiful products, simple ordering and efficient logistics

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Freddy F.

Published on 12/12/2023 à 11h22 following a purchase from 29/11/2023

Top

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Christian F.

Published on 11/12/2023 à 21h18 following a purchase from 26/11/2023

Ordered a pepper mill. Received in an extremely well-packaged parcel, with no risk of damage. Very good quality and finish. Would recommend 100%.

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Pascal M.

Published on 11/12/2023 à 20h48 following a purchase from 29/11/2023

Order lost in the post. De buyer refuses to take care of anything and I'm left to fend for myself (even though they are legally responsible for the parcel until I receive it). This Christmas present probably won't be under the tree. Next time I'll go through Amazon.

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Response from DE BUYER Published on 26/12/2023

Hello,
First of all, we would like to apologize for the inconvenience caused by the loss of your parcel by the Colissimo delivery service. We understand the importance of receiving your order on time, and sincerely regret any complications this may have caused.
We took the necessary measures as soon as we became aware of the situation. A new order was immediately dispatched, and we are delighted to note that it was successfully delivered on 22/12/2023.
Your satisfaction is our priority, and we hope that despite this incident, you will be able to fully enjoy your products. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for your understanding and trust.
Yours faithfully

Marie-Noëlle L.

Published on 11/12/2023 à 20h47 following a purchase from 28/11/2023

Very good. Fast shipping. Very secure package

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Aksel R.

Published on 11/12/2023 à 19h25 following a purchase from 29/11/2023

Fast delivery, careful packaging, everything was great :) Happy Holidays to you ❤️

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PAOLO A.

Published on 11/12/2023 à 19h19 following a purchase from 28/11/2023

top, good quality fabric; careful shipment

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pierre B.

Published on 11/12/2023 à 18h51 following a purchase from 29/11/2023

Very good service quality product

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Françoise G.

Published on 11/12/2023 à 18h48 following a purchase from 29/11/2023

Super stove

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Patricia B.

Published on 11/12/2023 à 16h47 following a purchase from 27/11/2023

Nickel

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Stéphane C.

Published on 11/12/2023 à 16h23 following a purchase from 27/11/2023

impeccable, on time and the quality seems to be there

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arnaud H.

Published on 11/12/2023 à 15h42 following a purchase from 27/11/2023

Fine

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Frédéric L.

Published on 11/12/2023 à 10h59 following a purchase from 26/11/2023

Very good product

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Roger N.

Published on 11/12/2023 à 09h46 following a purchase from 27/11/2023

good product

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Rousseau B.

Published on 11/12/2023 à 09h02 following a purchase from 27/11/2023

Beautiful products, quality as described. I recommend

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François V.

Published on 11/12/2023 à 08h59 following a purchase from 26/11/2023

High quality products. Thank you very much.

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François V.

Published on 11/12/2023 à 08h06 following a purchase from 25/11/2023

Impeccable delivery, products well packaged and delivered on time. The products are of high quality, RAS on our first uses. If you follow the cooking instructions, nothing sticks and they're easy to maintain.

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Caroline V.

Published on 11/12/2023 à 06h54 following a purchase from 28/11/2023

Very good quality product Competent and efficient service

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Yohann C.

Published on 11/12/2023 à 03h56 following a purchase from 26/11/2023

Fast and efficient.

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Gilles B.

Published on 10/12/2023 à 21h26 following a purchase from 26/11/2023

easy to use site, excellent products, very fast shipping, perfect

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Catherine D.

Published on 10/12/2023 à 13h51 following a purchase from 25/11/2023

package received a few days late due to poor routing of this drenier by Colissimo

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veronique D.

Published on 10/12/2023 à 12h26 following a purchase from 25/11/2023

Perfect 👍

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aline F.

Published on 10/12/2023 à 10h59 following a purchase from 26/11/2023

I am very satisfied with my De Buyer products. The shipment is fast and careful. The perforated mould 5 is great, its quality blew me away, you can feel it just by touching it and my tarts are perfect with it. The baguette tray is perfect too, my bread is baked to perfection. The quality is there too. As for the perforated baking mat, it's another quality product that does the job very well. BRAVO De Buyer, I love your products!

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MOULLAHEM A.

Published on 10/12/2023 à 10h23 following a purchase from 26/11/2023

Not yet offered Christmas gift But perfect delivery

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catherine V.

Published on 10/12/2023 à 09h32 following a purchase from 26/11/2023

Perfect. Fast. Corresponds well to the description

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JEROME S.

Published on 10/12/2023 à 09h05 following a purchase from 26/11/2023

4 stars and not 5 for two reasons: - We postponed delivery by two days but this was not taken into account by the deliveryman! - Stove very good but too expensive :)

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Thomas V.

Published on 10/12/2023 à 08h11 following a purchase from 24/11/2023

Everything went smoothly.

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Marie Thérèse L.

Published on 10/12/2023 à 07h22 following a purchase from 26/11/2023

Perfect as always

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christine D.

Published on 10/12/2023 à 05h46 following a purchase from 26/11/2023

Very good material. Perfect delivery.

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Cyril A.

Published on 09/12/2023 à 15h59 following a purchase from 12/11/2023

exactly what I expected

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DOMINIQUE M.

Published on 09/12/2023 à 13h23 following a purchase from 25/11/2023

Very good

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Florence B.

Published on 09/12/2023 à 13h09 following a purchase from 26/11/2023

Absolutely nothing wrong with the product, but the packaging was out of all proportion to the product.

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Response from DE BUYER Published on 26/12/2023

Hello, thank you for your feedback. We understand your concern about the size of the package in relation to the contents. It is important to note that our company focuses mainly on delivery to professionals, which may explain the size of the packages. For orders destined for private individuals, we pay particular attention to the gluing to make it more suitable. Our priority is to ensure that the product you have ordered arrives in perfect condition.
Your feedback is important to us, and we take it into account to improve our service. If you have any further questions or concerns, please do not hesitate to contact us. We're here to help. Best regards.

Emmanuel D.

Published on 09/12/2023 à 11h05 following a purchase from 23/11/2023

Order processed quickly and arrived perfectly packaged. Casseroles perfectly suited to my needs. Very satisfied.

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Nadine G.

Published on 09/12/2023 à 09h24 following a purchase from 23/11/2023

Very good quality product.

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Corrado D.

Published on 09/12/2023 à 09h12 following a purchase from 24/11/2023

On-time delivery

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Jean-Louis F.

Published on 09/12/2023 à 08h55 following a purchase from 24/11/2023

Great equipment!

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VERONIQUE V.

Published on 09/12/2023 à 07h49 following a purchase from 25/11/2023

Hello, I bought the 28 cm steel frying pan some time ago and I'm very satisfied with the quality and efficiency of the product. I recently bought one as a gift.

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Corinne S.

Published on 09/12/2023 à 07h30 following a purchase from 25/11/2023

The shipment is fast and the follow-up perfect. The site tends to bug. This disrupts the ordering process. I gave two pans to my son, who loves to cook. He wonders how he ever lived without them until now..... he finds them extraordinary.

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marie J.

Published on 09/12/2023 à 07h16 following a purchase from 26/11/2023

A much-appreciated gift for a young cook.

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