Customer reviews of DE BUYER

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 4 407 published reviews
5 4 013 91% 4 281 6% 3 45 1% 2 26 1% 1 42 1%

Summary of reviews

The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.

Reviews 1, 3, 4 and 5 stars

Reset filters
F
Fabrice M.
Rating: 5 out of 5
following a purchase from 06/11/2023
Very good material
Translated reviews
D
daniel R.
Rating: 5 out of 5
following a purchase from 04/11/2023
everything is perfect
Translated reviews
N
Nils E.
Rating: 4 out of 5
following a purchase from 02/11/2023
Overall satisfied with the quality of the Alchimy range, but disappointed with the stainless steel lids offered, which come from the Prim'appetit range and don't fit the pans well. Glass lids fit better.
Translated reviews
Response from DE BUYER
Hello, thank you for your interest in our products. The stainless steel lid recommended for the ALCHIMY and PRIM'APPETY collections is indeed the same, and fits both collections. Despite a slight play on the ALCHIMY, the lid fits snugly and doesn't wobble.
What's more, the ALCHIMY glass lid fits perfectly with the ALCHIMY collection, as shown in the PDF catalog available on our website. There you'll find an accessories guide offering full visibility of lid compatibility. If you have any further questions, please do not hesitate to contact us. Best regards.
M
Magali C.
Rating: 5 out of 5
following a purchase from 02/11/2023
Quality products and impeccable service
Translated reviews
J
Jean Francois M.
Rating: 5 out of 5
following a purchase from 23/10/2023
Excellent product and efficient after-sales service. I recommend this brand.
Translated reviews
P
PAUL R.
Rating: 5 out of 5
following a purchase from 01/11/2023
Nothing to complain about! The product, the careful packaging, the respect of deadlines: perfect!
Translated reviews
M
Mathieu T.
Rating: 5 out of 5
following a purchase from 01/11/2023
Excellent pan.
Translated reviews
C
Christian F.
Rating: 5 out of 5
following a purchase from 31/10/2023
Delivery on time, product conforms
Translated reviews
J
Jean-Paul G.
Rating: 5 out of 5
following a purchase from 01/11/2023
Very good
Translated reviews
C
Clément G.
Rating: 5 out of 5
following a purchase from 31/10/2023
High-quality utensils made in the Vosges.
Translated reviews
L
Leclerc M.
Rating: 4 out of 5
following a purchase from 01/11/2023
Very good product conforms to my expectations and delivered on time 👍
Translated reviews
M
Maxime D.
Rating: 5 out of 5
following a purchase from 01/11/2023
Great product, neat packaging, fast delivery.
Translated reviews
M
MICHEL R.
Rating: 5 out of 5
following a purchase from 29/10/2023
5 stars for the product as well as for the premium packaging 😜 thank you
Translated reviews
M
Marie-Claire L.
Rating: 5 out of 5
following a purchase from 29/10/2023
Perfect!
Translated reviews
M
Marc E.
Rating: 5 out of 5
following a purchase from 28/10/2023
Material meets my expectations. Good construction. Very easy to use.
Translated reviews
R
Rose-Marie C.
Rating: 5 out of 5
following a purchase from 30/10/2023
I'm happy with my purchase and I recommend it.
Translated reviews
J
johanna G.
Rating: 5 out of 5
following a purchase from 30/10/2023
perfectly packed parcel, products seem to be of good quality
Translated reviews
G
GILLES Q.
Rating: 5 out of 5
following a purchase from 30/10/2023
5
Translated reviews
L
Lisa L.
Rating: 5 out of 5
following a purchase from 30/10/2023
Product very well packaged Good package tracking Quality product!
Translated reviews
B
beatrice L.
Rating: 5 out of 5
following a purchase from 29/10/2023
Packaging too large
Translated reviews
A
Annick H.
Rating: 4 out of 5
following a purchase from 01/11/2023
Excellent
Translated reviews
J
Jean François A.
Rating: 5 out of 5
following a purchase from 29/10/2023
Very good quality!
Translated reviews
J
Juliette M.
Rating: 5 out of 5
following a purchase from 26/10/2023
Order arrived on time, no problem with delivery Just the delivery is too expensive. Thank you very much, I will do it again.
Translated reviews
Y
Yann S.
Rating: 5 out of 5
following a purchase from 24/10/2023
Quality products.
Translated reviews
S
Sylviane L.
Rating: 5 out of 5
following a purchase from 26/10/2023
Utensil received as expected. Speed of reception
Translated reviews
E
Emile D.
Rating: 5 out of 5
following a purchase from 26/10/2023
Great experience! I recommend it!
Translated reviews
M
Martin F.
Rating: 4 out of 5
following a purchase from 14/10/2023
The only problem is the labels inside and the glue that doesn't come off easily. Otherwise great
Translated reviews
Response from DE BUYER
Hello, we're sorry to hear that you're experiencing a problem with our product. Could you please contact us directly at [email protected] so that we can resolve the problem together? Best regards.
Y
YVONNE C.
Rating: 5 out of 5
following a purchase from 25/10/2023
Fast, trouble-free purchase and delivery, the products were very well protected for delivery (28 cm frying pan, wooden toasting tongs and a sieve).
Translated reviews
C
Catherine B.
Rating: 5 out of 5
following a purchase from 26/10/2023
all's well!
Translated reviews
V
valérie R.
Rating: 5 out of 5
following a purchase from 26/10/2023
material meets my expectations. Perfect
Translated reviews
D
DAMIEN N.
Rating: 4 out of 5
following a purchase from 23/10/2023
Very good except for the delivery via colissimo which did not deliver to the relay point (near my home) as planned but to the post office - not having a vehicle, it was difficult and painful to cross the city with this large box. You should change carriers
Translated reviews
Response from DE BUYER
Hello, thank you for sharing your concerns about the Colissimo delivery service, which is independent of our company. We're sorry you had problems. Your feedback is important and we take it seriously. We are working to improve our delivery service by collaborating with trusted logistics partners. Kind regards.
L
lise H.
Rating: 4 out of 5
following a purchase from 24/10/2023
Delivery took longer than announced, but product conformed.
Translated reviews
M
Mickael B.
Rating: 1 out of 5
following a purchase from 24/10/2023
Terribly long delivery!
Translated reviews
Response from DE BUYER
Hello,
Thank you for your feedback. We are sorry that the delivery time was longer than expected. We would like to point out that the delivery service, managed by Colissimo, encountered difficulties beyond our control. We have checked the tracking of your order and it was prepared and dispatched from our company within 2 days.
We appreciate your understanding in this situation.
Yours faithfully
E
eric D.
Rating: 5 out of 5
following a purchase from 24/10/2023
Very good product. Recommend. Delivery ok. Sincerely
Translated reviews
S
Severine H.
Rating: 5 out of 5
following a purchase from 21/10/2023
👍
Translated reviews
C
Cedric C.
Rating: 5 out of 5
following a purchase from 23/10/2023
Perfect thanks
Translated reviews
Y
Yves B.
Rating: 5 out of 5
following a purchase from 23/10/2023
Quality materials and fast delivery.
Translated reviews
C
Christophe F.
Rating: 5 out of 5
following a purchase from 23/10/2023
Product meets my expectations, good quality. Fast delivery
Translated reviews
A
Anna P.
Rating: 4 out of 5
following a purchase from 20/10/2023
I don't have enough experience yet... I've only used the stove once, after following the start-up instructions. I was a little disappointed to find that it colored rather irregularly, I will repeat the process before the 2nd use.
Translated reviews
Y
Yvan R.
Rating: 4 out of 5
following a purchase from 22/10/2023
A small instruction leaflet would have been a plus, as well as a cleaning wipe. My wife bought a De Buyer from a retailer and got this. Otherwise, quality French style!
Translated reviews
We use cookies for audience measurement and improving user experience.