Customer reviews of DE BUYER

9,7 /10

Based on 4 582 published reviews

5 4 170 91% 4 295 6% 3 46 1% 2 27 1% 1 44 1%

Summary of reviews

DE BUYER is consistently praised for fast and reliable delivery, with many reviews noting rapid processing, timely delivery, and secure, careful packaging that keeps products in pristine condition. Customers highlight the quality of the equipment and materials, describing carbon steel and stainless options as high quality, durable, and enjoyable to cook with, as well as efficient performance like even grinding and easy cleaning. The ordering process is described as easy and informative, with clear online information and helpful, responsive customer service supporting exchanges or returns when needed. Overall, shoppers express strong satisfaction with the product lineup, reliability, and the support experience from DE BUYER.

Reviews 1, 3 and 4 stars

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Franck K.

Published on 05/02/2023 à 08h17 following a purchase from 22/01/2023

Everything went smoothly from order to delivery ... and the quality of the products is faithful to the standards of the De Buyer brand.

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Pierrette B.

Published on 31/01/2023 à 09h29 following a purchase from 19/01/2023

Very good...except for the high price.

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Guy D.

Published on 23/01/2023 à 09h59 following a purchase from 02/01/2023

Fast delivery but no delivery notice and parcel found on the doorstep in the rain.

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Lorenzo S.

Published on 21/01/2023 à 18h14 following a purchase from 29/12/2022

delivered as ordered, nice item

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Agnes L.

Published on 12/01/2023 à 13h41 following a purchase from 27/12/2022

Hello The instructions could be more explicit. Great delivery.

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François-Marie P.

Published on 12/01/2023 à 12h36 following a purchase from 27/12/2022

Thank you very much. For the quality of your products, for the warm welcome I received when I called your sales department.

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Françoise L.

Published on 12/01/2023 à 11h21 following a purchase from 24/12/2022

fast delivery, easy to use site, didn't have to call.

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Pierre M.

Published on 02/01/2023 à 09h57 following a purchase from 12/12/2022

Site OK. Great product!

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Jean Louis D.

Published on 31/12/2022 à 16h04 following a purchase from 19/12/2022

colissimo delivery thrown over the neighbor's gate.... despite our presence without damage fortunately

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Dominique M.

Published on 31/12/2022 à 13h37 following a purchase from 19/12/2022

I'm waiting to see what action will be taken on a problem reported in my e-mail of December 26.

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Typhanie P.

Published on 31/12/2022 à 12h49 following a purchase from 19/12/2022

The tail of the pan arrived slightly bent at the end but after several orders this is the first time this has happened. Quality material.

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Olivier B.

Published on 30/12/2022 à 17h14 following a purchase from 17/12/2022

quality product.

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Nathalie R.

Published on 30/12/2022 à 16h46 following a purchase from 16/12/2022

order conforms, quality item but not used as gift

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Andrée V.

Published on 30/12/2022 à 12h14 following a purchase from 16/12/2022

Satisfied

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Wafik A.

Published on 27/12/2022 à 08h48 following a purchase from 14/12/2022

Very good

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Louis P.

Published on 27/12/2022 à 07h58 following a purchase from 14/12/2022

NOT ACCEPTABLE Among the batch of pans I bought, there was one with a severely deformed handle. This defect is obvious and visible. As this damaged product was individually packaged and the carton showed no signs of damage, it was sent to me with full knowledge of the facts. Obviously, this obliges me to return it to you and wait for a new copy.

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Nicolas L.

Published on 26/12/2022 à 15h47 following a purchase from 14/12/2022

Item (Revolution mandolin) broken after 2 attempts. The guide doesn't slide properly, you have to force it, in short, catastrophic. Impossible to slice "by hand", without the pusher. In short, very surprising for a De Buyer product, usually they never disappoint me.

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Catherine M.

Published on 25/12/2022 à 17h04 following a purchase from 01/12/2022

For quality results, you need quality tools. DE BUYER quality products

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Patrice D.

Published on 21/12/2022 à 18h02 following a purchase from 07/12/2022

perfect. Fast delivery, compliant product

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Christine H.

Published on 19/12/2022 à 05h26 following a purchase from 02/12/2022

Product delivered quickly, conforms to demand and is of good quality, not yet tested as a Christmas gift.

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Suzanne S.

Published on 18/12/2022 à 08h32 following a purchase from 03/12/2022

Available and efficient staff

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Nicole B.

Published on 13/12/2022 à 21h05 following a purchase from 01/12/2022

excellent order and fast delivery . I cannot comment on the quality of the product as it is not yet available.

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Paul L.

Published on 11/12/2022 à 22h56 following a purchase from 27/11/2022

I have nothing negative to say about the product. I placed two orders with you 1 week apart and I think it's a shame that when you ask for delivery with a signature and I come home from work and the package is left on the doorstep without a signature.

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Pierre P.

Published on 11/12/2022 à 20h51 following a purchase from 27/11/2022

The products are top-notch, with no surprises. The shipment was fast and the packaging meticulous, all that was missing was a shipping notice. Well done

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Loic B.

Published on 10/12/2022 à 15h28 following a purchase from 25/11/2022

I was thinking of buying good quality French n. But after 8 days, the bottoms of the pans are turning blue-green and the frying pans look dodgy. To be continued, but it would be shit in china that I would not be surprised. I thought I was buying quality? To be seen in time. For the moment. Relatively on top

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Response from DE BUYER Published on 07/02/2023

Hello, Thank you very much for your interest in our products. We apologize for the delay in responding. The stains you mention are probably thermal reactions (iridescence) which have no adverse effect on the use and performance of your utensil, and which may have disappeared in the meantime. The Prim'Appety range is our only family of stainless steel products actually manufactured in China, according to our specifications and under the dual control of our Quality and Purchasing Departments. Please do not hesitate to contact us should you require any further information. Sincerely, de Buyer Industries