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F
Rating: 4 out of 5
Beautiful utensil. The range would benefit from being clarified and showing its logic: AI helps, but the individual I am struggles to choose.
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Customer reviews of DE BUYER
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 4 582 published reviews
Summary of reviews
DE BUYER is consistently praised for fast and reliable delivery, with many reviews noting rapid processing, timely delivery, and secure, careful packaging that keeps products in pristine condition. Customers highlight the quality of the equipment and materials, describing carbon steel and stainless options as high quality, durable, and enjoyable to cook with, as well as efficient performance like even grinding and easy cleaning. The ordering process is described as easy and informative, with clear online information and helpful, responsive customer service supporting exchanges or returns when needed. Overall, shoppers express strong satisfaction with the product lineup, reliability, and the support experience from DE BUYER.
Reviews 1, 3 and 4 stars
Reset filtersD
Rating: 4 out of 5
On the phone, I had a particularly pleasant interlocutor who guided me through my order. A few days later, my ordered product arrived by a punctual and courteous carrier. This reflects a serious brand!
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V
Rating: 4 out of 5
The handle of the stainless steel pan fills with water in the dishwasher.
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V
Rating: 4 out of 5
Very good product but it's a shame that it is sent in a very large box for a small item.
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P
Rating: 4 out of 5
Very well
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P
Rating: 4 out of 5
Easy to order and reasonably fast delivery. Overall, a quick, competent, and good process. Unfortunately, one star less because the packaging for a heavy pan was somewhat inadequate. The handle slightly protruded from the package and was slightly damaged. A separate wrapping at the end of the handle would have been very helpful. Otherwise, 5 stars and I would gladly order again.
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F
Rating: 4 out of 5
It's French, it's made in the Vosges, it's good, it's not my first pots that I buy, but a small downside, I think you shouldn't buy steel for the hair because it rusts a lot when put in the dishwasher. It's better to take aluminum to have several models. That's it, nothing serious, but if I had known, as the other would say...
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A
Rating: 4 out of 5
order received and satisfied except for the packaging of this item which was disproportionate to the item: a crepe pan
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A
Rating: 4 out of 5
Huge box for a small frying pan...
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I
Rating: 4 out of 5
Very good, good handling of the perfectly packaged parcel. Perfect pots
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S
Rating: 4 out of 5
Perfect ordered products.
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A
Rating: 4 out of 5
I have several items from the brand, all excellent (except for the small steel pan, I had never cooked with this material...).
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G
Rating: 4 out of 5
fast and serious service.
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P
Rating: 4 out of 5
As always, a very good choice! The products definitely deserve 5 stars. Deducting one star because delivery to Switzerland is actually not possible. It had an imprint of another item and is therefore not flat.
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O
Rating: 4 out of 5
Effective, even cooking, goes in the oven
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Response from DE BUYER
Hello Olivier, thank you for your feedback. We are delighted to read your satisfaction, it is a beautiful tribute to our expertise.
Have a very nice day.
Have a very nice day.
J
Rating: 4 out of 5
flawless
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Response from DE BUYER
Hello Jean-Pierre, thank you for your feedback. We are delighted that your shopping experience brings you complete satisfaction. Have a very nice day.
F
Rating: 4 out of 5
Hello I can't make a round pie
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Response from DE BUYER
Hello Françoise, thank you very much for your feedback. We have sent you an email to provide you with some tips for easily succeeding in your round pies. We hope these tips will be useful to you. Have a very nice day.
B
Rating: 4 out of 5
Swift processing!
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G
Rating: 4 out of 5
In accordance with the description on the site, satisfied with my purchase
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P
Rating: 4 out of 5
excellent product a bit expensive, but of quality. The complaint I have again is that DE BUYER is not very customer-friendly when purchasing a product worth 400 € or more, the least they could do would be to include a cleaning box in the shipment... When you buy a handbag of value, often the leatherworker GIVES a cleaning product... Not very customer-friendly... I have purchased over 3000 € worth of cooking equipment from Cuivre inox and never received a commercial gesture from DE BUYER
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Response from DE BUYER
Hello Sir, thank you for your loyalty and for taking the time to share your opinion. We are delighted that the quality of our products meets your satisfaction and we take note of your comment. We understand your expectations and will pass it on to our team so that it can be taken into account in our future reflections. Have a very nice day.
F
Rating: 4 out of 5
Hello, Product conforms and is well finished; very careful packaging. The only small downside: the cryptograms regarding the use on induction cooktops. It's not very clear even though the product label indicates it... even if mentioned in the online description (which I didn't read because what looks most like a copper basin than another copper basin).
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Response from DE BUYER
Hello François, thank you for your feedback and for your trust. We are delighted that your basin meets your satisfaction. Your comment about the pictograms is very useful to us and we will pass it on to our team.
Have a very nice day.
Have a very nice day.
A
Rating: 4 out of 5
The cooking material seems perfect
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Response from DE BUYER
Hello Anne, thank you for your feedback.
We are delighted that the material leaves a good impression on you, and we hope it will fully satisfy you in use.
See you soon.
We are delighted that the material leaves a good impression on you, and we hope it will fully satisfy you in use.
See you soon.
S
Rating: 4 out of 5
Very well packaged product, surprised by the weight of the pans, product meets my expectations
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Response from DE BUYER
Hello Stéphane, thank you very much for your feedback.
We are delighted that the pans met your expectations, and that you appreciated their sturdiness as well as the care taken in the packaging.
Have a very nice day.
We are delighted that the pans met your expectations, and that you appreciated their sturdiness as well as the care taken in the packaging.
Have a very nice day.
F
Rating: 4 out of 5
The products are excellent, and I also like ordering directly from you, even though I don't find the order processing on the online shop and some details of the user journey ideal. However, compared to before, I didn't have any problems this time with payment and the accessibility of the webpage. I prefer to use your service directly rather than, for example, via Amazon.
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P
Rating: 4 out of 5
very good product. no delivery sms.
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Response from DE BUYER
Hello Pierre-François, thank you for your positive feedback, we are delighted that your poles bring you satisfaction. Looking forward to it.
J
Rating: 4 out of 5
Never disappointed by the equipment signed DE BUYER
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Response from DE BUYER
Hello, thank you for your loyalty and trust, we are delighted that our utensils are always up to the task. See you soon.
A
Rating: 4 out of 5
It would be ideal if the roller had a board. It would be much easier to use.
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Response from DE BUYER
Hello, thank you very much for your feedback and for your suggestion. We would be delighted to learn more about your idea. Please feel free to write to us at "[email protected]" to provide us with more details. See you soon.
J
Rating: 4 out of 5
The Alchimy cookware set completely meets my expectations. These are products of excellent quality. However, there is a disappointment regarding the ALCHIMY glass lid Ø 28cm (ref: 3428.28) purchased to accompany the CHOC EXTREME LOQY non-stick sauté pan Ø 28cm (ref: 8365.28). Unfortunately, it does not stay in place on the sauté pan.
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Response from DE BUYER
Hello, thank you very much for your positive feedback. Your lid fits perfectly with the Alchimy collection. For a Choc Extreme sauté pan, the recommended model is ref. 3429.28, which is why the one you have does not fit completely. Please feel free to contact us for advice before purchasing. Have a very nice day.
U
Rating: 4 out of 5
First-class goods
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E
Rating: 4 out of 5
Top product and packaging! But the carrier is useless, too bad otherwise I would have given 5 stars.
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Response from DE BUYER
Hello and thank you for your feedback. We are delighted that the product and packaging met your expectations. Your comment about the carrier will be forwarded to our delivery service.
Have a very nice day.
Have a very nice day.
M
Rating: 4 out of 5
Good quality
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Response from DE BUYER
Thank you for your feedback. We are delighted that the quality of our material meets your satisfaction.
Have a very nice day.
Have a very nice day.
S
Rating: 4 out of 5
Delivery times a bit long
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Response from DE BUYER
Hello,
Thank you for your note and your patience during this slightly extended delay, due to our move.
Best regards,
Thank you for your note and your patience during this slightly extended delay, due to our move.
Best regards,
F
Rating: 4 out of 5
Very good quality but beware of the weight of the pans according to the cook
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Response from DE BUYER
Hello,
Thank you for your feedback. We are glad that the quality of our pans meets your expectations.
Best regards,
Thank you for your feedback. We are glad that the quality of our pans meets your expectations.
Best regards,
R
Rating: 4 out of 5
A bit long but the quality is there
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Response from DE BUYER
Hello,
Thank you for your feedback! We are glad that the quality of the product fully satisfies you.
Best regards,
Thank you for your feedback! We are glad that the quality of the product fully satisfies you.
Best regards,
F
Rating: 4 out of 5
Ordering process and packaging quality top-notch for a quality product, made in France.
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Response from DE BUYER
Hello,
Thank you for your positive feedback! We are delighted that the quality of the products, as well as the care taken with the order, met your expectations.
Best regards,
Thank you for your positive feedback! We are delighted that the quality of the products, as well as the care taken with the order, met your expectations.
Best regards,
K
Rating: 4 out of 5
The goods are top-notch, I am very satisfied with them. The delivery took a little long, but it was also mentioned on the website (due to renovation work). All good
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A
Rating: 4 out of 5
The product meets my expectations and the quality is there! The only downside is the many difficulties with the delivery company used by DeBuyer... Lack of information, last-minute delivery delays, saturated pickup points. This strongly detracts from the brand image of the products.
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Response from DE BUYER
Hello Antony,
Thank you for taking the time to share your experience.
We are delighted that the product meets your satisfaction, and we take note of the difficulties encountered with the delivery. Your feedback is important, and we will make sure to pass it on to the relevant carrier.
Have a very nice day.
Thank you for taking the time to share your experience.
We are delighted that the product meets your satisfaction, and we take note of the difficulties encountered with the delivery. Your feedback is important, and we will make sure to pass it on to the relevant carrier.
Have a very nice day.
H
Rating: 4 out of 5
Ras
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Response from DE BUYER
Thank you for your feedback. Have a nice day.
R
Rating: 4 out of 5
good products but a bit pricey meets the stated criteria
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Response from DE BUYER
Thank you for your feedback. Glad that our products meet your expectations. We take note of your feelings regarding the price. Have a very nice day.
F
Rating: 4 out of 5
Delivery and timing nothing to say. Beautiful quality of professional mandoline. I would have appreciated if the manual specified in more detail how to cut and position the vegetables in the cart before activating the cut.... because I still need to practice.... to achieve the desired results!
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Response from DE BUYER
Hello Florence, thank you for your feedback. Glad that the quality and delivery are up to standard. We take note of your feelings about the manual, your suggestions help us improve. Have a very nice day