Customer reviews of DE BUYER

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9,7 /10
Overall rating: 9,7 out of 10
Based on 4 407 published reviews
5 4 013 91% 4 281 6% 3 45 1% 2 26 1% 1 42 1%

Summary of reviews

The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.

Reviews 1, 3 and 4 stars

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Bernard P.
Rating: 4 out of 5
following a purchase from 13/12/2023
It's good, but I wasn't alerted by the way the pan was unstuck, and I must have done the wrong thing because it sticks a lot.
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Nadine R.
Rating: 4 out of 5
following a purchase from 13/12/2023
Very well packaged beautiful article but 10 days to make the voges Avignon a little long
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Philippe B.
Rating: 3 out of 5
following a purchase from 12/12/2023
Delays before dispatch of parcel exaggerated compared with the responsiveness of other Ecommerce sites. It took an e-mail alert to trigger delivery. It's also a pity that discount codes don't exist on the France site. At this price level, customers expect more, otherwise they might as well go through the American giant.
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Response from DE BUYER
Hello, we apologize for the inconvenience. The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience.
We have checked your order status and you have been delivered within 10 days. We thank you for your patience, which I hope has been rewarded by your receipt of our products.
Best regards.
C
catherine V.
Rating: 3 out of 5
following a purchase from 12/12/2023
I bought heat shields that don't fit my container. The sizes are not clear on the website.
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Response from DE BUYER
Hello,
Thank you for taking the time to let us know about your purchasing experience on our site. There are two sizes of protectors, and the small ones you chose are not compatible with the stewpot you ordered. Have you contacted our customer service department to resolve this problem?
Best regards.
M
Marc C.
Rating: 1 out of 5
following a purchase from 09/12/2023
Order placed on 9/12 received on 20/12 Delivery time doubled compared to site promise. Product overcharged. 2 reminders before being reimbursed for the overcharge.
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Response from DE BUYER
Hello,
We understand your dissatisfaction and thank you for your patience. At the end of the year, processing times are sometimes longer. We have taken note of your comment to improve this point. We remain at your disposal should you need us. Yours sincerely
O
olivier V.
Rating: 1 out of 5
following a purchase from 02/12/2023
Hello, I received my order but one of the stoves is damaged (scratches and marks), I made a complaint with photos but to date no return from customer service. I look forward to hearing from you. Best regards Olivier Visbecq
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Response from DE BUYER
Hello, we're sorry for the inconvenience.
Based on the photos we've e-mailed you, we've given you an answer. We would like to point out that our stove is made of raw steel, which makes it an exceptionally robust product. Rough steel is renowned for its durability and strength, and may naturally show slight marks which in no way affect the performance of the stove.
We thank you for your understanding and trust.
Yours faithfully
T
thierry H.
Rating: 4 out of 5
following a purchase from 11/12/2023
Top products but delivery times can be improved!
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Gilles M.
Rating: 4 out of 5
following a purchase from 07/12/2023
bonjour je suis très contant des établissements de BUYER je les recommandes .merci
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Castel G.
Rating: 1 out of 5
following a purchase from 09/12/2023
Dear Customer Service, I am writing to express my deep dissatisfaction with a product I recently purchased from you. I used the product for the first time, scrupulously following the instructions provided. Unfortunately, to my great disappointment, I found rust stains after cleaning it with water. This product, which is also very expensive, did not meet my expectations or the quality I usually associate with your brand. I am extremely disappointed and am seriously considering not being your customer in the future. I would therefore ask you to review my situation and take the appropriate steps to resolve this issue. I look forward to a prompt and satisfactory reply. Yours sincerely, Guy Castel
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Response from DE BUYER
Hello,
We are sorry to hear that you are experiencing a problem with our product. We would like to point out that our stoves are made of raw steel, which makes them extremely robust. Our stoves have no surface treatment to protect them from rust. It is possible for a steel pan to rust.
We can help you and share our tips for using and maintaining the Mineral B pan. Can you send us a message directly so that we can solve the problem together?
Best regards.
B
Benoit G.
Rating: 1 out of 5
following a purchase from 07/12/2023
Mineral B stoves are very disappointing. They stick, are difficult to bake and stain the pans. Also very difficult to clean. Considering the price, it's a regrettable purchase.
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Response from DE BUYER
Hello,
We are sorry to hear that you are not entirely satisfied with one of our products. Could you please send us a message directly so that we can help you with your steel stoves.
Here's our contact e-mail: [email protected]
Best regards.
M
Marc M.
Rating: 4 out of 5
following a purchase from 02/07/2023
Very good but customer service does not respond to email
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SEBASTIEN H.
Rating: 3 out of 5
following a purchase from 04/12/2023
Delivery within 3 weeks... but quality product
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Response from DE BUYER
Hello, we're sorry for the inconvenience. We had a few "good deals" for Black Friday, and the approach of Christmas, as well as our appearance on the CAPITAL TV show, have resulted in a longer lead time for preparing orders. We apologize for this.
We have checked your order status and you have been delivered within 10 days. We thank you for your patience, which I hope has been rewarded by your receipt of our products.
Best regards.
I
Iléa P.
Rating: 4 out of 5
following a purchase from 10/12/2023
Fast and well-packaged quality products. One error on the order, but this was quickly rectified.
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Marc V.
Rating: 4 out of 5
following a purchase from 10/12/2023
perfect
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Victor D.
Rating: 4 out of 5
following a purchase from 06/12/2023
correct purchase and good product
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Eugénie V.
Rating: 4 out of 5
following a purchase from 03/12/2023
Too bad the salt mill wasn't packed in a cardboard box like the pepper mill!
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Jacques olivier C.
Rating: 4 out of 5
following a purchase from 04/12/2023
Very serious
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regine B.
Rating: 4 out of 5
following a purchase from 04/12/2023
Very good frying pan, a little heavy for me but does its job well, especially with meat.
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Valérie M.
Rating: 4 out of 5
following a purchase from 04/12/2023
Package well received. Gift for Christmas.
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laetitia T.
Rating: 1 out of 5
following a purchase from 02/12/2023
this is not a comment on the quality of your products... But I don't understand that the buyer is responsible for the return if the product is not suitable...
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Response from DE BUYER
Hello,
Thank you for sharing your review and we understand your concern about return shipping costs.
Our returns policy is designed in accordance with the Hamon law. In the event of retraction, it is the buyer who bears the return costs, as indicated in our General Sales Conditions.
Thank you for your understanding. Yours faithfully
M
Matthieu F.
Rating: 4 out of 5
following a purchase from 03/12/2023
Very carefully packed parcel. Satisfactory delivery time. The quality of the products has been proven for a long time.
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Pascal M.
Rating: 1 out of 5
following a purchase from 29/11/2023
Order lost in the post. De buyer refuses to take care of anything and I'm left to fend for myself (even though they are legally responsible for the parcel until I receive it). This Christmas present probably won't be under the tree. Next time I'll go through Amazon.
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Response from DE BUYER
Hello,
First of all, we would like to apologize for the inconvenience caused by the loss of your parcel by the Colissimo delivery service. We understand the importance of receiving your order on time, and sincerely regret any complications this may have caused.
We took the necessary measures as soon as we became aware of the situation. A new order was immediately dispatched, and we are delighted to note that it was successfully delivered on 22/12/2023.
Your satisfaction is our priority, and we hope that despite this incident, you will be able to fully enjoy your products. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for your understanding and trust.
Yours faithfully
P
Patricia B.
Rating: 4 out of 5
following a purchase from 27/11/2023
Nickel
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JEROME S.
Rating: 4 out of 5
following a purchase from 26/11/2023
4 stars and not 5 for two reasons: - We postponed delivery by two days but this was not taken into account by the deliveryman! - Stove very good but too expensive :)
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Florence B.
Rating: 3 out of 5
following a purchase from 26/11/2023
Absolutely nothing wrong with the product, but the packaging was out of all proportion to the product.
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Response from DE BUYER
Hello, thank you for your feedback. We understand your concern about the size of the package in relation to the contents. It is important to note that our company focuses mainly on delivery to professionals, which may explain the size of the packages. For orders destined for private individuals, we pay particular attention to the gluing to make it more suitable. Our priority is to ensure that the product you have ordered arrives in perfect condition.
Your feedback is important to us, and we take it into account to improve our service. If you have any further questions or concerns, please do not hesitate to contact us. We're here to help. Best regards.
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VERONIQUE V.
Rating: 4 out of 5
following a purchase from 25/11/2023
Hello, I bought the 28 cm steel frying pan some time ago and I'm very satisfied with the quality and efficiency of the product. I recently bought one as a gift.
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Bruno C.
Rating: 3 out of 5
following a purchase from 23/11/2023
a few scratches on the steel pan after unpacking...
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Response from DE BUYER

Hello,
Thank you for choosing our Mineral B steel stove, and we're delighted that you've taken the time to share your opinion.
Regarding the micro-scratches you observed after unpacking, we would like to point out that our stove is made from raw steel, which makes it an exceptionally robust product. Raw steel is renowned for its durability and strength, and may naturally show slight marks which in no way affect the pan's performance.
If you wish, please feel free to send us photos to the following e-mail address: [email protected]
This will enable us to confirm that these are indeed micro-scratches, and to assure you that your stove is in perfect working order.
We are here to answer any questions you may have, and to ensure that you are completely satisfied with your purchase.
Best regards.
C
Cedric S.
Rating: 4 out of 5
following a purchase from 18/11/2023
Good quality product, regrets the labels stuck on the products. Fast delivery!
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Mylène T.
Rating: 3 out of 5
following a purchase from 20/11/2023
Perfect delivery and packaging
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Response from DE BUYER
Hello, thank you very much for your compliments! We're delighted that you've appreciated the special attention we pay to packaging and delivery. Your satisfaction is our greatest reward! Best regards.
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Christophe P.
Rating: 1 out of 5
following a purchase from 12/11/2023
I apologize in advance for the bad review. But the dimensions of the piece were not displayed on your website. My pastry chef and I thought it should be standard. Except that the piece is 2 cm too long. So it's of no use to me.
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Response from DE BUYER
Hello, we're very sorry to hear that your experience with one of our products was unsatisfactory. After checking on our site, in the external dimensions tab on the right of the product description, the product dimensions are correctly specified.
If you have any doubts about your order, please contact our customer service department by e-mail: [email protected] or by telephone: 0329300793.
Our team will be delighted to advise you. Best regards.
A
alain B.
Rating: 4 out of 5
following a purchase from 11/11/2023
sometimes a bit confusing, but a very pleasant site
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Guylaine F.
Rating: 3 out of 5
following a purchase from 04/11/2023
Ordering and delivery were quick and easy. However, the product purchased (shortbread kit) does not fulfil its function.
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Response from DE BUYER
Hello, thank you for your interest in our products. For personalized advice, please contact our customer service department at [email protected]. They will be delighted to help you. Best regards.
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Rémi P.
Rating: 4 out of 5
following a purchase from 03/11/2023
Very good, the parcel arrived on time.
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Nils E.
Rating: 4 out of 5
following a purchase from 02/11/2023
Overall satisfied with the quality of the Alchimy range, but disappointed with the stainless steel lids offered, which come from the Prim'appetit range and don't fit the pans well. Glass lids fit better.
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Response from DE BUYER
Hello, thank you for your interest in our products. The stainless steel lid recommended for the ALCHIMY and PRIM'APPETY collections is indeed the same, and fits both collections. Despite a slight play on the ALCHIMY, the lid fits snugly and doesn't wobble.
What's more, the ALCHIMY glass lid fits perfectly with the ALCHIMY collection, as shown in the PDF catalog available on our website. There you'll find an accessories guide offering full visibility of lid compatibility. If you have any further questions, please do not hesitate to contact us. Best regards.
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Leclerc M.
Rating: 4 out of 5
following a purchase from 01/11/2023
Very good product conforms to my expectations and delivered on time 👍
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Annick H.
Rating: 4 out of 5
following a purchase from 01/11/2023
Excellent
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Martin F.
Rating: 4 out of 5
following a purchase from 14/10/2023
The only problem is the labels inside and the glue that doesn't come off easily. Otherwise great
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Response from DE BUYER
Hello, we're sorry to hear that you're experiencing a problem with our product. Could you please contact us directly at [email protected] so that we can resolve the problem together? Best regards.
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DAMIEN N.
Rating: 4 out of 5
following a purchase from 23/10/2023
Very good except for the delivery via colissimo which did not deliver to the relay point (near my home) as planned but to the post office - not having a vehicle, it was difficult and painful to cross the city with this large box. You should change carriers
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Response from DE BUYER
Hello, thank you for sharing your concerns about the Colissimo delivery service, which is independent of our company. We're sorry you had problems. Your feedback is important and we take it seriously. We are working to improve our delivery service by collaborating with trusted logistics partners. Kind regards.
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lise H.
Rating: 4 out of 5
following a purchase from 24/10/2023
Delivery took longer than announced, but product conformed.
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Mickael B.
Rating: 1 out of 5
following a purchase from 24/10/2023
Terribly long delivery!
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Response from DE BUYER
Hello,
Thank you for your feedback. We are sorry that the delivery time was longer than expected. We would like to point out that the delivery service, managed by Colissimo, encountered difficulties beyond our control. We have checked the tracking of your order and it was prepared and dispatched from our company within 2 days.
We appreciate your understanding in this situation.
Yours faithfully
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