Customer reviews of DE BUYER

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Brigitte V.

Rating: 5 out of 5

Published on 31/12/2023 à 15h44 following a purchase from 12/12/2023

CLEAR

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Eric V.

Rating: 5 out of 5

Published on 31/12/2023 à 15h44 following a purchase from 12/12/2023

Quality materials and delivery

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Nicolas B.

Rating: 5 out of 5

Published on 31/12/2023 à 15h37 following a purchase from 12/12/2023

Top French brand

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Bernard O.

Rating: 5 out of 5

Published on 31/12/2023 à 15h35 following a purchase from 13/12/2023

Fast, careful delivery. Product conforms.

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Carine P.

Rating: 5 out of 5

Published on 31/12/2023 à 14h52 following a purchase from 13/12/2023

Perfect, meets my expectations I recommend

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CHRISTELLE M.

Rating: 5 out of 5

Published on 31/12/2023 à 14h43 following a purchase from 11/12/2023

Excellent products I highly recommend

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PATRICK A.

Rating: 5 out of 5

Published on 31/12/2023 à 10h28 following a purchase from 13/12/2023

Excellent product.

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Roberte G.

Rating: 5 out of 5

Published on 31/12/2023 à 09h33 following a purchase from 13/12/2023

Deadline met .

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Hélène M.

Rating: 5 out of 5

Published on 31/12/2023 à 06h53 following a purchase from 12/12/2023

Fast shipping. Good packaging.

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Jacques Olivier E.

Rating: 5 out of 5

Published on 30/12/2023 à 19h00 following a purchase from 13/12/2023

Great product, impeccable packaging, fast shipping. Everything is perfect.

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karen B.

Rating: 5 out of 5

Published on 30/12/2023 à 16h57 following a purchase from 12/12/2023

Good packaging! Perfect product

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Lydia B.

Rating: 5 out of 5

Published on 30/12/2023 à 16h55 following a purchase from 13/12/2023

Christmas gift, arrived on time, perfect!

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genevieve B.

Rating: 5 out of 5

Published on 30/12/2023 à 16h35 following a purchase from 12/12/2023

Fast shipping, great

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Régine S.

Rating: 5 out of 5

Published on 30/12/2023 à 16h21 following a purchase from 12/12/2023

Very good

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Jacques S.

Rating: 5 out of 5

Published on 30/12/2023 à 16h13 following a purchase from 13/12/2023

Very satisfied with my order: delivery time, quality of items. I recommend it!

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Sylvie P.

Rating: 5 out of 5

Published on 30/12/2023 à 15h46 following a purchase from 12/12/2023

Deadline met, parcel received 2 days before Christmas as promised. Very much appreciated.

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Philippe B.

Rating: 3 out of 5

Published on 30/12/2023 à 15h38 following a purchase from 12/12/2023

Delays before dispatch of parcel exaggerated compared with the responsiveness of other Ecommerce sites. It took an e-mail alert to trigger delivery. It's also a pity that discount codes don't exist on the France site. At this price level, customers expect more, otherwise they might as well go through the American giant.

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Response from DE BUYER Published on 01/02/2024

Hello, we apologize for the inconvenience. The approach of Christmas, as well as our appearance on the TV show CAPITAL, have resulted in a longer preparation time for orders. We apologize for this inconvenience.
We have checked your order status and you have been delivered within 10 days. We thank you for your patience, which I hope has been rewarded by your receipt of our products.
Best regards.

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Patricia B.

Rating: 5 out of 5

Published on 30/12/2023 à 14h55 following a purchase from 11/12/2023

Perfect 👍

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Remy M.

Rating: 5 out of 5

Published on 30/12/2023 à 14h08 following a purchase from 13/12/2023

Very good quality product (frying pans and sauté pan). Can't wait to get the hang of using it properly. Unbeatable value for money. Thank you for buying

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Anne D.

Rating: 5 out of 5

Published on 30/12/2023 à 13h34 following a purchase from 12/12/2023

Parcel arrived very quickly, in perfect condition, and the knives are excellent knives.

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catherine V.

Rating: 3 out of 5

Published on 30/12/2023 à 13h23 following a purchase from 12/12/2023

I bought heat shields that don't fit my container. The sizes are not clear on the website.

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Response from DE BUYER Published on 01/02/2024

Hello,
Thank you for taking the time to let us know about your purchasing experience on our site. There are two sizes of protectors, and the small ones you chose are not compatible with the stewpot you ordered. Have you contacted our customer service department to resolve this problem?
Best regards.

C

Christel R.

Rating: 5 out of 5

Published on 30/12/2023 à 13h04 following a purchase from 11/12/2023

Package received promptly. The handle of the pan protrudes a little from the box, a pity.

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guillaume M.

Rating: 5 out of 5

Published on 30/12/2023 à 11h15 following a purchase from 12/12/2023

Very satisfied with my order and very well packaged thank you very much.

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Sandra C.

Rating: 5 out of 5

Published on 30/12/2023 à 09h30 following a purchase from 10/12/2023

Very good frying pan, like me in the morning.

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martine M.

Rating: 5 out of 5

Published on 30/12/2023 à 09h29 following a purchase from 12/12/2023

Satisfied with my order

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Lucille D.

Rating: 5 out of 5

Published on 30/12/2023 à 07h58 following a purchase from 11/12/2023

Awesome! My father was very happy when he unwrapped his gift. First use very satisfying. Ideal mold size

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Patrick D.

Rating: 5 out of 5

Published on 30/12/2023 à 06h32 following a purchase from 11/12/2023

Very good quality product. Excellent

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Alexandre L.

Rating: 5 out of 5

Published on 29/12/2023 à 17h06 following a purchase from 12/12/2023

Very pleasant, efficient stoves (Alchimy inox and Minéral B LOQY).

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Marc C.

Rating: 1 out of 5

Published on 29/12/2023 à 16h08 following a purchase from 09/12/2023

Order placed on 9/12 received on 20/12 Delivery time doubled compared to site promise. Product overcharged. 2 reminders before being reimbursed for the overcharge.

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Response from DE BUYER Published on 01/02/2024

Hello,
We understand your dissatisfaction and thank you for your patience. At the end of the year, processing times are sometimes longer. We have taken note of your comment to improve this point. We remain at your disposal should you need us. Yours sincerely

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Maxime M.

Rating: 5 out of 5

Published on 29/12/2023 à 13h15 following a purchase from 07/12/2023

excellent meat cooking

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olivier V.

Rating: 1 out of 5

Published on 29/12/2023 à 11h10 following a purchase from 02/12/2023

Hello, I received my order but one of the stoves is damaged (scratches and marks), I made a complaint with photos but to date no return from customer service. I look forward to hearing from you. Best regards Olivier Visbecq

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Response from DE BUYER Published on 01/02/2024

Hello, we're sorry for the inconvenience.
Based on the photos we've e-mailed you, we've given you an answer. We would like to point out that our stove is made of raw steel, which makes it an exceptionally robust product. Rough steel is renowned for its durability and strength, and may naturally show slight marks which in no way affect the performance of the stove.
We thank you for your understanding and trust.
Yours faithfully

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Corinne H.

Rating: 5 out of 5

Published on 29/12/2023 à 10h36 following a purchase from 10/12/2023

Very good purchase, a pleasure as a Christmas gift.

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Claire D.

Rating: 5 out of 5

Published on 29/12/2023 à 09h39 following a purchase from 13/12/2023

Very satisfied with my purchase and after-sales service.

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PETER F.

Rating: 5 out of 5

Published on 28/12/2023 à 17h13 following a purchase from 12/12/2023

Ras

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Laurent B.

Rating: 5 out of 5

Published on 28/12/2023 à 16h10 following a purchase from 12/12/2023

Hello, I'm very happy with my purchase. Cooking food in a steel frying pan gives us back the taste we used to have a long time ago. I'll be buying an all-stainless steel frying pan next.

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Yannick A.

Rating: 5 out of 5

Published on 28/12/2023 à 15h53 following a purchase from 11/12/2023

Top!

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Séverine A.

Rating: 5 out of 5

Published on 28/12/2023 à 13h28 following a purchase from 12/12/2023

Fast shipping and perfect packaging. Now all you have to do is try out the pan.

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CEDRIC P.

Rating: 5 out of 5

Published on 28/12/2023 à 12h07 following a purchase from 12/12/2023

Products well packaged, no problems.

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Bernard R.

Rating: 5 out of 5

Published on 28/12/2023 à 11h39 following a purchase from 11/12/2023

Excellent material.

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Rachel M.

Rating: 5 out of 5

Published on 28/12/2023 à 11h11 following a purchase from 11/12/2023

no surprises either on the product: quality to match, or on the service: delivery on the date announced

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