Customer reviews of DE BUYER

9,7 /10

Based on 4 407 published reviews

5 4 013 91% 4 281 6% 3 45 1% 2 26 1% 1 42 1%

Summary of reviews

The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.

Reviews 1, 3 and 5 stars

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Valérie F.

Published on 28/12/2023 à 10h23 following a purchase from 10/12/2023

Very good

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Aurélie T.

Published on 28/12/2023 à 09h53 following a purchase from 11/12/2023

Perfect

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anne M.

Published on 28/12/2023 à 09h49 following a purchase from 10/12/2023

all ok

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Tom B.

Published on 28/12/2023 à 09h43 following a purchase from 10/12/2023

Beautiful products very happy

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Aurelie P.

Published on 28/12/2023 à 09h40 following a purchase from 10/12/2023

very satisfied with the quality of the products

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gisele C.

Published on 28/12/2023 à 09h15 following a purchase from 08/12/2023

frying pan seems to be of good quality, does not stick, to be seen in the long term

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isabelle J.

Published on 28/12/2023 à 07h17 following a purchase from 09/12/2023

Product quality and shipping are always top-notch

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Chantal O.

Published on 27/12/2023 à 17h50 following a purchase from 10/12/2023

Quality that meets expectations and is of a very high standard. My order followed a TV report. I would recommend your brand without hesitation.

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Janine L.

Published on 27/12/2023 à 17h31 following a purchase from 08/12/2023

As ordered and on time.

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Françoise B.

Published on 27/12/2023 à 14h28 following a purchase from 09/12/2023

Product not yet used because offered. I was very surprised by the size of the excessively large box!

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Patrick T.

Published on 27/12/2023 à 11h37 following a purchase from 09/12/2023

Very good product, in keeping with the brand's reputation.

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Martine K.

Published on 27/12/2023 à 11h14 following a purchase from 09/12/2023

Goods conformed, delivery on time and carried out in a very satisfactory manner.

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Lionel L.

Published on 27/12/2023 à 07h14 following a purchase from 10/12/2023

Very good product, very good service

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Didier M.

Published on 26/12/2023 à 18h59 following a purchase from 08/12/2023

Very happy to have received my new pans for Christmas

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thiebaud V.

Published on 26/12/2023 à 15h23 following a purchase from 08/12/2023

package conforms to order and very good product quality

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Frédérique C.

Published on 26/12/2023 à 13h08 following a purchase from 29/11/2023

Very nice material not yet tried as Christmas Kdo

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marie-louise T.

Published on 26/12/2023 à 12h48 following a purchase from 07/12/2023

Received very quickly

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Nathalie H.

Published on 26/12/2023 à 11h53 following a purchase from 11/12/2023

Very satisfied with my order. Very good pan.

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Castel G.

Published on 26/12/2023 à 10h59 following a purchase from 09/12/2023

Dear Customer Service, I am writing to express my deep dissatisfaction with a product I recently purchased from you. I used the product for the first time, scrupulously following the instructions provided. Unfortunately, to my great disappointment, I found rust stains after cleaning it with water. This product, which is also very expensive, did not meet my expectations or the quality I usually associate with your brand. I am extremely disappointed and am seriously considering not being your customer in the future. I would therefore ask you to review my situation and take the appropriate steps to resolve this issue. I look forward to a prompt and satisfactory reply. Yours sincerely, Guy Castel

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Response from DE BUYER Published on 26/12/2023

Hello,
We are sorry to hear that you are experiencing a problem with our product. We would like to point out that our stoves are made of raw steel, which makes them extremely robust. Our stoves have no surface treatment to protect them from rust. It is possible for a steel pan to rust.
We can help you and share our tips for using and maintaining the Mineral B pan. Can you send us a message directly so that we can solve the problem together?
Best regards.

yann Y.

Published on 26/12/2023 à 10h35 following a purchase from 06/12/2023

Delivery conformed, quality product, just missing the jar of honey😉😉

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BOULLIER M.

Published on 26/12/2023 à 09h45 following a purchase from 09/12/2023

Fast delivery. Beautiful pan, the gift was appreciated.

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Nelly F.

Published on 26/12/2023 à 08h31 following a purchase from 08/12/2023

Satisfied with order processing. Very fast.

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Jean-Claude L.

Published on 26/12/2023 à 08h09 following a purchase from 09/12/2023

conforms to my expectations, the professionalism is there.

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Marie A.

Published on 26/12/2023 à 06h41 following a purchase from 10/12/2023

Perfect!

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JOSETTE M.

Published on 26/12/2023 à 05h00 following a purchase from 09/12/2023

The order was delivered quickly, the products met my expectations and I was very satisfied.

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Christiane B.

Published on 25/12/2023 à 19h21 following a purchase from 11/12/2023

Package received on time.

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isabelle C.

Published on 25/12/2023 à 18h18 following a purchase from 11/12/2023

Very satisfied with the product

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jessica P.

Published on 25/12/2023 à 17h48 following a purchase from 11/12/2023

At the top

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Valérie A.

Published on 25/12/2023 à 17h45 following a purchase from 12/12/2023

Perfect! Deadline met

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Christian F.

Published on 25/12/2023 à 17h30 following a purchase from 11/12/2023

on-time delivery of materials that meet my requirements

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Fred A.

Published on 25/12/2023 à 16h29 following a purchase from 11/12/2023

Product meets my expectations. Its weight reinforces this feeling of quality.

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Nicole D.

Published on 25/12/2023 à 14h52 following a purchase from 11/12/2023

Perfect

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Laurent D.

Published on 25/12/2023 à 12h22 following a purchase from 11/12/2023

Fast delivery Nice products to test

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Fabienne T.

Published on 25/12/2023 à 11h44 following a purchase from 10/12/2023

High-quality cooking equipment! I love it!

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Francis P.

Published on 25/12/2023 à 10h12 following a purchase from 09/12/2023

Received promptly and well packaged. The quality is there.

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Philippe L.

Published on 25/12/2023 à 09h59 following a purchase from 09/12/2023

excellent quality

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Claude D.

Published on 25/12/2023 à 09h56 following a purchase from 11/12/2023

Received on time, great packaging. Not yet used

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Emmanuel G.

Published on 25/12/2023 à 09h52 following a purchase from 09/12/2023

Perfect

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Pascal F.

Published on 25/12/2023 à 09h46 following a purchase from 11/12/2023

Fast

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marilyn M.

Published on 25/12/2023 à 09h43 following a purchase from 11/12/2023

Super quality

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