Customer reviews of DE BUYER

9,7 /10

Based on 4 405 published reviews

5 4 011 91% 4 281 6% 3 45 1% 2 26 1% 1 42 1%

Summary of reviews

The online store DE BUYER is consistently praised for the excellent quality of its products, particularly their frying pans and sauté pans, which customers find durable and effective for cooking. Many highlight the quick response times and helpful nature of customer service, ensuring a seamless shopping experience. The speed of delivery is another strong point, with numerous reviews noting that orders arrive promptly and well-packaged.

Reviews 1 and 3 stars

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Claire G.

Published on 18/03/2023 à 16h23 following a purchase from 03/03/2023

Very disappointed not with the product but with the tons of packaging used for shipping! 2 boxes inside each other, plus lots of tissue paper, plus lots of folded kraft paper .... Shameful for the planet, unworthy of your brand.

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Response from DE BUYER Published on 28/04/2023

Hello, we're sorry you're disappointed with our packaging. The customer experience and the environmental impact of our business are very important to us. Our priority is to ensure that your products arrive in perfect condition, which may sometimes require the use of more paper. However, we would like to emphasize that all our stuffing papers are recyclable and that no plastic is used for packaging. Our e-commerce shipments are very recent, and we're still learning and adapting to shipping packages to private customers. Thank you for your feedback, which will help us improve our packaging process.
Best regards.

julien A.

Published on 13/03/2023 à 08h08 following a purchase from 07/02/2023

Great products! Nevertheless, the indicated delivery time of a few working days has not been met at all. It would be nice to send an e-mail to inform you of the delay or progress of the order.

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Response from DE BUYER Published on 20/03/2023

Thank you for your interest in our products. We apologize for the delay in processing your order.
The e-commerce site is still in its infancy, having been created at the end of November 2022. It can sometimes take longer to deliver a product when it is out of stock.
A filter allowing you to order only products in stock is now in place.
We take good note of your opinion and will not fail to be more reactive and communicative in the future.
Best regards.

EMMANUEL H.

Published on 27/02/2023 à 13h16 following a purchase from 24/01/2023

Absolutely not satisfied with my order. 1 month to receive 2 articles, coming from China for a so-called "French" house... No follow-up in the transaction, I called 4 times the service to have news, and still today I await a refund of a commercial gesture of an unknown amount...

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Dominique M.

Published on 31/12/2022 à 13h37 following a purchase from 19/12/2022

I'm waiting to see what action will be taken on a problem reported in my e-mail of December 26.

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Louis P.

Published on 27/12/2022 à 07h58 following a purchase from 14/12/2022

NOT ACCEPTABLE Among the batch of pans I bought, there was one with a severely deformed handle. This defect is obvious and visible. As this damaged product was individually packaged and the carton showed no signs of damage, it was sent to me with full knowledge of the facts. Obviously, this obliges me to return it to you and wait for a new copy.

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Nicolas L.

Published on 26/12/2022 à 15h47 following a purchase from 14/12/2022

Item (Revolution mandolin) broken after 2 attempts. The guide doesn't slide properly, you have to force it, in short, catastrophic. Impossible to slice "by hand", without the pusher. In short, very surprising for a De Buyer product, usually they never disappoint me.

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loic B.

Published on 10/12/2022 à 15h28 following a purchase from 25/11/2022

I was thinking of buying good quality French n. But after 8 days, the bottoms of the pans are turning blue-green and the frying pans look dodgy. To be continued, but it would be shit in china that I would not be surprised. I thought I was buying quality? To be seen in time. For the moment. Relatively on top

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Response from DE BUYER Published on 07/02/2023

Hello, Thank you very much for your interest in our products. We apologize for the delay in responding. The stains you mention are probably thermal reactions (iridescence) which have no adverse effect on the use and performance of your utensil, and which may have disappeared in the meantime. The Prim'Appety range is our only family of stainless steel products actually manufactured in China, according to our specifications and under the dual control of our Quality and Purchasing Departments. Please do not hesitate to contact us should you require any further information. Sincerely, de Buyer Industries