Customer reviews of DE BUYER

9,7 /10

Based on 4 584 published reviews

5 4 172 91% 4 295 6% 3 46 1% 2 27 1% 1 44 1%

Summary of reviews

DE BUYER is consistently praised for fast and reliable delivery, with many reviews noting rapid processing, timely delivery, and secure, careful packaging that keeps products in pristine condition. Customers highlight the quality of the equipment and materials, describing carbon steel and stainless options as high quality, durable, and enjoyable to cook with, as well as efficient performance like even grinding and easy cleaning. The ordering process is described as easy and informative, with clear online information and helpful, responsive customer service supporting exchanges or returns when needed. Overall, shoppers express strong satisfaction with the product lineup, reliability, and the support experience from DE BUYER.

Reviews 1, 4 and 5 stars

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Sylvie P.

Published on 30/12/2023 à 15h46 following a purchase from 12/12/2023

Deadline met, parcel received 2 days before Christmas as promised. Very much appreciated.

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Patricia B.

Published on 30/12/2023 à 14h55 following a purchase from 11/12/2023

Perfect 👍

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Remy M.

Published on 30/12/2023 à 14h08 following a purchase from 13/12/2023

Very good quality product (frying pans and sauté pan). Can't wait to get the hang of using it properly. Unbeatable value for money. Thank you for buying

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Anne D.

Published on 30/12/2023 à 13h34 following a purchase from 12/12/2023

Parcel arrived very quickly, in perfect condition, and the knives are excellent knives.

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Christel R.

Published on 30/12/2023 à 13h04 following a purchase from 11/12/2023

Package received promptly. The handle of the pan protrudes a little from the box, a pity.

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Guillaume M.

Published on 30/12/2023 à 11h15 following a purchase from 12/12/2023

Very satisfied with my order and very well packaged thank you very much.

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Sandra C.

Published on 30/12/2023 à 09h30 following a purchase from 10/12/2023

Very good frying pan, like me in the morning.

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Martine M.

Published on 30/12/2023 à 09h29 following a purchase from 12/12/2023

Satisfied with my order

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Lucille D.

Published on 30/12/2023 à 07h58 following a purchase from 11/12/2023

Awesome! My father was very happy when he unwrapped his gift. First use very satisfying. Ideal mold size

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Patrick D.

Published on 30/12/2023 à 06h32 following a purchase from 11/12/2023

Very good quality product. Excellent

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Alexandre L.

Published on 29/12/2023 à 17h06 following a purchase from 12/12/2023

Very pleasant, efficient stoves (Alchimy inox and Minéral B LOQY).

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Marc C.

Published on 29/12/2023 à 16h08 following a purchase from 09/12/2023

Order placed on 9/12 received on 20/12 Delivery time doubled compared to site promise. Product overcharged. 2 reminders before being reimbursed for the overcharge.

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Response from DE BUYER Published on 01/02/2024

Hello,
We understand your dissatisfaction and thank you for your patience. At the end of the year, processing times are sometimes longer. We have taken note of your comment to improve this point. We remain at your disposal should you need us. Yours sincerely

Maxime M.

Published on 29/12/2023 à 13h15 following a purchase from 07/12/2023

excellent meat cooking

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Olivier V.

Published on 29/12/2023 à 11h10 following a purchase from 02/12/2023

Hello, I received my order but one of the stoves is damaged (scratches and marks), I made a complaint with photos but to date no return from customer service. I look forward to hearing from you. Best regards Olivier Visbecq

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Response from DE BUYER Published on 01/02/2024

Hello, we're sorry for the inconvenience.
Based on the photos we've e-mailed you, we've given you an answer. We would like to point out that our stove is made of raw steel, which makes it an exceptionally robust product. Rough steel is renowned for its durability and strength, and may naturally show slight marks which in no way affect the performance of the stove.
We thank you for your understanding and trust.
Yours faithfully

Corinne H.

Published on 29/12/2023 à 10h36 following a purchase from 10/12/2023

Very good purchase, a pleasure as a Christmas gift.

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Claire D.

Published on 29/12/2023 à 09h39 following a purchase from 13/12/2023

Very satisfied with my purchase and after-sales service.

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Peter F.

Published on 28/12/2023 à 17h13 following a purchase from 12/12/2023

Ras

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Laurent B.

Published on 28/12/2023 à 16h10 following a purchase from 12/12/2023

Hello, I'm very happy with my purchase. Cooking food in a steel frying pan gives us back the taste we used to have a long time ago. I'll be buying an all-stainless steel frying pan next.

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Yannick A.

Published on 28/12/2023 à 15h53 following a purchase from 11/12/2023

Top!

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Séverine A.

Published on 28/12/2023 à 13h28 following a purchase from 12/12/2023

Fast shipping and perfect packaging. Now all you have to do is try out the pan.

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Thierry H.

Published on 28/12/2023 à 13h03 following a purchase from 11/12/2023

Top products but delivery times can be improved!

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Cedric P.

Published on 28/12/2023 à 12h07 following a purchase from 12/12/2023

Products well packaged, no problems.

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Bernard R.

Published on 28/12/2023 à 11h39 following a purchase from 11/12/2023

Excellent material.

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Rachel M.

Published on 28/12/2023 à 11h11 following a purchase from 11/12/2023

no surprises either on the product: quality to match, or on the service: delivery on the date announced

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Valérie F.

Published on 28/12/2023 à 10h23 following a purchase from 10/12/2023

Very good

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Aurélie T.

Published on 28/12/2023 à 09h53 following a purchase from 11/12/2023

Perfect

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Anne M.

Published on 28/12/2023 à 09h49 following a purchase from 10/12/2023

all ok

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Tom B.

Published on 28/12/2023 à 09h43 following a purchase from 10/12/2023

Beautiful products very happy

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Aurelie P.

Published on 28/12/2023 à 09h40 following a purchase from 10/12/2023

very satisfied with the quality of the products

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Gisele C.

Published on 28/12/2023 à 09h15 following a purchase from 08/12/2023

frying pan seems to be of good quality, does not stick, to be seen in the long term

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Isabelle J.

Published on 28/12/2023 à 07h17 following a purchase from 09/12/2023

Product quality and shipping are always top-notch

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Chantal O.

Published on 27/12/2023 à 17h50 following a purchase from 10/12/2023

Quality that meets expectations and is of a very high standard. My order followed a TV report. I would recommend your brand without hesitation.

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Janine L.

Published on 27/12/2023 à 17h31 following a purchase from 08/12/2023

As ordered and on time.

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Françoise B.

Published on 27/12/2023 à 14h28 following a purchase from 09/12/2023

Product not yet used because offered. I was very surprised by the size of the excessively large box!

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Patrick T.

Published on 27/12/2023 à 11h37 following a purchase from 09/12/2023

Very good product, in keeping with the brand's reputation.

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Martine K.

Published on 27/12/2023 à 11h14 following a purchase from 09/12/2023

Goods conformed, delivery on time and carried out in a very satisfactory manner.

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Gilles M.

Published on 27/12/2023 à 08h28 following a purchase from 07/12/2023

bonjour je suis très contant des établissements de BUYER je les recommandes .merci

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Lionel L.

Published on 27/12/2023 à 07h14 following a purchase from 10/12/2023

Very good product, very good service

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Didier M.

Published on 26/12/2023 à 18h59 following a purchase from 08/12/2023

Very happy to have received my new pans for Christmas

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Thiebaud V.

Published on 26/12/2023 à 15h23 following a purchase from 08/12/2023

package conforms to order and very good product quality

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